Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10618581August 4, 2014
STRUCTURE
I ALSO HAVE ONE OF THE AFFECTED CRACKED FRONT DASHES THAT HAVE BEEN POSTED. THE DASH IS CRACKED IN THREE PLACES, ONE OVER THE DRIVERS CONSOLE WHICH IS CAVING INWARD, ANOTHER ON THE LEFT SIDE OF THE PASSENGERS AIRBAG AND THE OTHER IN THE FAR RIGHT CORNER OF THE DASH. THIS HAS A POTENTIAL TO SERIOUSLY INJURE SOMEONE IN THE VEHICLE IF THE CAR IS IN AN ACCIDENT. CHEVROLET MAINTAINS THAT THERE IS NOT AN ISSUE WITH THE DASHES FROM ANY OF THE FOLLOWING VEHICLES: 2007-2013 AVALANCHE, SILVERADO, SUBURBAN, TAHOE AND CADILLAC ESCALADE. ALL OF THESE VEHICLES IN THAT RANGE HAVE THE SAME DASH COMPONENT. THERE ARE MANY CASES LISTED ON A CHEVROLET FORUM WEBSITE. REPLACEMENT AND COST TO REPAIR THE FAULTY DASH IS SOLELY UP TO THE DEALER NOT CHEVROLET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618689August 4, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER DOES NOT WORK OR INDICATES WRONG SPEED. MOST INSTRUMENT GAUGES ARE NOT WORKING OR ARE INTERMITTENT IN THEIR OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618448August 3, 2014
STRUCTURE:BODY, AIR BAGS
I WAS DRIVING MY FRIEND TO WORK IN OK 4/30/14.. I HAVE NO RECOLLECTION OF WHAT INSTIGATED OUR HEAD ON COLLISION BUT I HAVE SEVERAL INJURIES, HAD TO CUT OUT OF THE DASHBOARD AND AIRLIFTED TO OU MEDICAL CTR. IN OK CITY.. SHATTERED ANKLES/FEET, BROKEN NECK INCLUDING SUSTAINABLE FACET DISRUPTION THAT IS PERMANENT AND 8 BROKEN RIBS COMBINED BOTH R & L DUE TO SEVERE IMPACT WITH OUT ANY AIRBAG DEPLOYMENT. ASHERBRIDGECRASH.COM AND I WAS IN THE WHITE SUBURBAN. *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10618416August 2, 2014
SERVICE BRAKES
I WAS SITTING IN MY DRIVEWAY AND I PRESSED ON THE BRAKE TO ENGAGE REVERSE WHEN THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. THIS IS NOT A NORMAL BRAKING FOR OUR SUBURBAN. BRAKE FLUID WAS ADDED TO THE BRAKE FLUID COMPARTMENT AND BRAKES WERE RE-TESTED; BRAKE PEDAL CONTINUED TO GO TO FLOOR. FURTHER INVESTIGATION OF THE VEHICLE OUTSIDE THE SUBURBAN FOUND BRAKE FLUID LEAKING FROM BRAKE LINE WHEN BRAKE PEDAL WAS ENGAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617980July 31, 2014
STRUCTURE
I HAVE BEEN DEALING WITH THIS FOR A COUPLE MONTHS, AND IT IS VERY FRUSTRATING. I HAVE A 2009 CHEVY SUBURBAN WITH APPROXIMATELY 71,500 MILES ON IT. THE SUBURBAN IS ALWAYS GARAGED, AND WE WOKE UP ONE MORNING TO A LARGE CRACK, WHICH HAS NOW CAVED IN, ON THE DASH RIGHT ABOVE THE HUMP OF THE STEERING WHEEL AND A CRACK ON THE PASSENGER SIDE AIRBAG. WE CALLED GM AND SPOKE TO [XXX] AT EXT [XXX] AND RECEIVED A CASE NUMBER. WE WENT TO OUR LOCAL CHEVY DEALER FOR AN ESTIMATE OF APPROXIMATELY $1,000, AND THEN CALLED GM BACK WITH THAT ESTIMATE. GM CALLED THE DEALER AND THEN THE DEALER LOWERED THE PRICE TO $350 - $400. I STILL FIND THIS UNACCEPTABLE. I KNOW WHAT GM SENT ME IS A STANDARD REPLY. I DO NOT, AND WILL NOT ACCEPT A PHONE CALL THAT SAYS IT WILL BE $400 PLUS DOLLARS TO REPLACE MY DASH. THIS IS NOT MY DOING. THIS IS A DEFECT IN A GM PRODUCT. IT NEEDS TO BE COVERED AND GM NEEDS TO STEP UP AND SHOW THE CUSTOMER SOME OF THE RESPECT IT WANTS FROM SAID CUSTOMER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618064July 31, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
IGNITION DOES NOT ENGAGE ENGINE WHEN KEY IS TURNED. TAKES SEVERAL ATTEMPTS OF TURNING KEY ON, COMPLETELY OFF, THEN ON AGAIN UNTIL ENGINE WILL ENGAGE AND START. STABILITRAK LIGHT ILLUMINATES AND GOES OFF EVERY 20-40 MILES. ROUGH SHIFT BETWEEN FIRST AND SECOND GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618063July 31, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING UNDER NORMAL CONDITIONS, STABILITRAK LIGHT ILLUMINATED AND ENGINE BEGAN IDLING ROUGH. CODES READ CYLINDER #6 MISFIRE. DIAGNOSIS REVEALED FAILED PISTON. ENGINE REBUILD REQUIRED AT A COST OF $6700. STABILITRAK LIGHT CONTINUES TO GO ON AND OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617757July 30, 2014
SERVICE BRAKES
WHILE DRIVING DOWN HILL THE LIGHT AT THE BOTTOM OF THE HILL TURNED RED. I STEPPED ON THE BRAKES, HEARD A POP AND HISSING NOISE AND THE BRAKE PEDAL WENT TO THE FLOOR. THE TRUCK WAS SLOWING BUT NOT BY MUCH. I PULLED IT INTO LOW GEAR AND BLEW THE HORN. THE CAR SITTING AT THE LIGHT TOOK NOTICE AND PULLED OUT OF THE WAY AND I WAS ABLE TO GO AROUND THE CORNER ONTO LEVEL GROUND AND STOP THE TRUCK. WHEN I OPENED THE DOOR BRAKE FLUID WAS POURING OUT ON THE GROUND. THERE WAS NO WARNING OF THE FAILURE AND THE TRUCK HAS BEEN GM DEALER SERVICED INCLUDING BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616980July 28, 2014
VEHICLE SPEED CONTROL, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON THE HIGHWAY I WAS USING THE CRUISE CONTROL AND THE CAR BEGAN TO INCREASE IN SPEED WITHOUT MY CONTROL. IT WENT FROM 65 TO 90 IN A FEW SECONDS AND I HAD TO SLAM ON THE BREAKS TO GET IT TO STOP. THIS HAS HAPPENED SEVERAL TIMES. ALSO WE CAN NEVER LET THE GAS GET LOWER THEN A QUARTER OF A TANK OR THE CAR JUST SHUTS DOWN LIKE ITS EMPTY. SOMETIMES THE ENGINE WILL JUST REV UP FOR NO REASON AND OTHER TIMES IT DOESN'T ACCELERATE PROPERLY. YOU CAN PUSH THE GAS AND IT FEELS LIKE THE SPEED IS DELAYED BUT THEN WILL CATCH UP. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616143July 24, 2014
STEERING, SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ACCELERATING IN TRAFFIC ON A THREE LANE ROAD. AT APPROXIMATELY 30 MPH, THE VEHICLE POWER STEERING, BRAKES, AND ACCELERATION LOCKED UP. I COULD BARELY TURN THE WHEEL AND THE BRAKE PEDAL WAS UNRESPONSIVE. I COULD NOT ACCELERATE AT ALL. I WAS ABLE TO MUSCLE THE CAR INTO A PARKING LOT AND JAM ON THE BREAKS TO COAST TO A STOP. THE POWER WAS STILL ON THE CAR, BUT THE AC WAS NOT BLOWING AS HARD. AFTER A RESTART, IT WORKED NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616023July 24, 2014
SERVICE BRAKES
BRAKES FAILED ON A RURAL ROAD BUT I WAS ABLE TO STOP. TRIED TO PUSH THE BRAKES LIKE NORMAL, BUT THEY WENT ALL THE WAY TO THE FLOOR. I WAS ABLE TO STOP, BUT WITH MUCH DIFFICULTY. TOOK IT TO THE SHOP AND EVEN THOUGH I JUST HAD NEW BRAKE PADS, ROTORS AND CALIPERS PUT ON, I NEED TO BUT NEW BRAKE LINES IN WHICH IS OVER $1000. SUDDEN BRAKE FAILURE IS THE MOST DANGEROUS THING THAT CAN HAPPEN IN A CAR. I WAS LUCKY TO BE ON A RURAL STRETCH OF ROAD WHERE I WAS ABLE TO STOP WITHOUT HURTING MYSELF OR OTHER PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616104July 24, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 1998 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL FAILED. THE CONTACT MENTIONED THAT THE ABS AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THE ABS SENSOR, THE INNER AND OUTER BEARINGS AND THE CALIBER NEEDED TO BE REPLACED. THE VEHICLE HAS BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 182,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615532July 23, 2014
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
THE ACCELERATOR HESITATES WHEN PRESSED. THE CAR DOES NOT MOVE AND WILL THEN ACCELERATE RAPIDLY WHEN AT A STOP AND TRYING TO ACCELERATE THROUGH INTERSECTIONS. DEALER COULD NOT DUPLICATE FOR REPAIRS. RECURRING ISSUE. ALSO HAS A POPPING OR CLUNKING NOISE IN BACK PASSENGER SIDE. DEALER HAS DUPLICATED BUT NOT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615587July 23, 2014
ENGINE
WHILE THIS WAS/IS A USED VEHICLE, AND WHILE THE MILEAGE IS HIGH, THE SHEER FREQUENCY OF THE EXACT SAME COMPLAINT DICTATES THAT THIS IS A PROBLEM THAT FREQUENTLY OCCURS. FURTHER EXACERBATING THE PROBLEM IS THAT GM AND ITS DEALERS HAVE NO INCENTIVE TO FIX THE ISSUE AS A FULL ENGINE REPLACEMENT IS WHAT IS BEING OFFERED AS A SOLUTION. I WAS QUOTED BY MY DEALER THAT THE COSTS FOR THIS IS (~)$8,000.00! AS IS THE CASE WITH THE OTHERS THAT HAVE COMPLAINED ABOUT THIS: I WAS DRIVING ALONG AND THE OIL PRESSURE WENT TO ZERO. AFTER TAKING IT TO THE DEALERSHIP, THEY REPLACED A FEW COMPONENTS AND SENT ME ON MY WAY (AFTER GETTING A LARGE BILL OF COURSE). WE USE THE CAR VERY INFREQUENTLY AND AS SUCH, WITHIN A 100 MILES OF USE, I WAS BACK AT THE DEALER WITH, AGAIN, VERY LOW OIL PRESSURE. THERE RECOMMENDATION WAS TO REPLACE THE ENGINE AT $8000 OR PERFORM AN OVERHAUL AT 2000+ WITH NO GUARANTEE OR WARRANTY. THIS IS RIDICULOUS. FROM A COST STANDPOINT: THE SUBURBAN IS A $60,000+ VEHICLE, AND THE PROBLEM IS NOT FIXABLE/RESOLVABLE, OTHER THAN BY GM ASKING FOR AN ADDITIONAL $8000. FROM A SAFETY ISSUE, THESE CARS ARE HEAVY, BIG, AND CAN CAUSE MUCH DAMAGE IF THE DRIVER IS DISTRACTED BY SUCH A LARGE ENGINE PROBLEM AND/OR THE ENGINE SHUTTING DOWN DUE TO THE ENGINE BLOCK FREEZING UP AND/OR SEIZING DUE TO THE LACK OF OIL PRESSURE. NOW, AND ESPECIALLY IN LIGHT OF GMS REFUSAL TO ACKNOWLEDGE THE SAFETY RECALL ASSOCIATED WITH ITS IGNITIONS, I THINK THERE IS SUFFICIENT CAUSE FOR THE NHTSA TO TAKE A HARD LOOK INTO THIS, OPEN A FULL INVESTIGATION, AND HOPEFULLY RECTIFY THIS FOR THE HUNDRED (AND POSSIBLY THOUSANDS) OF CONSUMERS AFFECTED AND FORCE GM TO ADDRESS THESE ISSUES, BOTH WITH RESPECT TO ITS EXISTING/PAST SALES, AS WELL AS ADDRESS ITS FUTURE DESIGNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615225July 22, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT WHILE MAKING A TURN, THE VEHICLE LOST POWER AND THE ENGINE STALLED. THE VEHICLE COULD BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A BG FUEL INJECTION CLEANING AND THROTTLE BODY CLEANING AND REPROGRAMMED THE PCM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. UPDATED 8/28/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610416July 21, 2014
VEHICLE SPEED CONTROL, SEATS, VISIBILITY, ENGINE, STRUCTURE
2011 CHEVROLET SUBURBAN 1500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO SERIOUS STRUCTURAL AND SAFETY ISSUES CONCERNING THE VEHICLE. *SMD THE CONSUMER STATED WATER WAS LEAKING INSIDE THE VEHICLE. ACCORDING TO THE INVOICE, THE DEALER FOUND THE WATER LEAK COMING FROM THE BODY SEAM BELOW THE DASH ALONG THE FIREWALL. THE PASSENGER AND DRIVER FRONT SEATS MADE A CHATTERING NOISE. THE DEALER GREASED THE TRACKS. THE ENGINE WAS NOT RUNNING CORRECTLY. THE DEALER REPLACED THE THROTTLE POSITION SENSOR. ALSO, THE FRONT WINDSHIELD WIPERS WERE INOPERATIVE, AS WELL AS THE REAR WINDSHIELD WIPER. THE DEALER FOUND NO POWER OPEN CIRCUIT AT THE CONNECTOR AND ALLEGEDLY REPAIRED THE WIRING TO THE WIPER HARNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611165July 17, 2014
SERVICE BRAKES
I WAS DRIVING MY 2003 SUBURBAN AND HEADING SOUTHBOUND ALONG WASHINGTON BLVD. IN ARLINGTON COUNTY. AS I APPROACHED MERGING TRAFFIC FROM RT. 50/ARLINGTON BLVD. AND FT. MYER, I ADJUSTED MY SPEED TO ALLOW VEHICLE #1 TO MERGE IN FRONT OF ME. SIMULTANEOUSLY, VEHICLE #2 SPED UP TO ABRUPTLY MERGE IN FRONT OF VEHICLE #1, CAUSING THAT VEHICLE TO BRAKE HARD DIRECTLY IN FRONT OF ME. I ALSO HAD TO BRAKE HARD TO AVOID HITTING VEHICLE #1 AND UPON DOING SO MANAGED TO GET STOPPED WITHOUT CONTACT, BUT AT THE SAME TIME LOST ALL FURTHER BRAKING ABILITY. THE BRAKE LIGHT AND A WARNING MESSAGE TO "SERVICE BRAKES IMMEDIATELY" BOTH ILLUMINATED ON THE INSTRUMENT PANEL. I WAS ABLE TO SAFELY PULL TO THE RIGHT SIDE OF THE HIGHWAY AND INTO THE BREAKDOWN LANE AND CALLED AAA FOR TOW SERVICE. THE TOW TRUCK DRIVER'S INITIAL ASSESSMENT WAS THAT THE BRAKE LININGS HAD LEAKED OUT. AFTER HAVING THE TRUCK TOWED AND FURTHER ASSESSED, IT WAS DETERMINED THAT THE FRONT BRAKE LINES HAD FAILED AND NEEDED TO BE REPLACED TO THE ABS MODULE. ALTHOUGH NOW A 11 YEAR OLD VEHICLE, IT HAS BEEN MAINTAINED ROUTINELY BY EITHER THE CHEVROLET DEALERSHIP WHERE WE PURCHASED OUR SUBURBAN, OR WITH OUR LOCAL SUNOCO MECHANIC. IT ALSO RECENTLY PASSED INSPECTION IN MARCH OF THIS YEAR. THERE WAS NO PREVIOUS INDICATION OR WARNING OF ANY POSSIBLE BRAKE ISSUES. FORTUNATELY, THIS INCIDENT WAS NOT SERIOUS; HOWEVER, I BELIEVE IT COULD HAVE BEEN AVOIDED ENTIRELY HAD GM NOTIFIED OWNERS OF POSSIBLE BRAKE LINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611398July 17, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING AT HIGHWAY SPEED JUST STARTING TO EXIT OFF RAMP BRAKES WENT TO THE FLOOR AND DASH LIGHTS CAME ON FOR BRAKES,ALSO STABILITY LOSS MESSAGE CAME ON. COULD HAVE BEEN KILLED OR HAD SERIOUS ACCIDENT.LUCKY DID NOT BUT IS A VERY SERIOUS ISSUE.BROUGHT TO SHOP AND WAS TOLD AND SHOWN ALL BRAKE LINES WERE RUSTED REAL BAD AND ONE BROKE OPEN WHILE I WAS EXITING THAT OFF RAMP.I CALLED GM BUT THEY DID NOTHING! I WAS VERY UPSET WITH THIS AND FEEL THIS SHOULD BE BROUGHT TO THE ATTENTION OF SOMEONE WHO WILL REALLY LOOK INTO THIS FOR THE SAFETY OF ALL.ALSO MY 1997 CHEVY CONVERSION VAN,AND MY HUSBANDS 2005 CHEVY SILVERADO THE SAME THING HAPPENED TO THOSE BRAKE LINES WHILE DRIVING BROKE OPEN DUE TO RUST,LOSING BRAKES WHILE DRIVING.VAN MILEAGE WAS 70000,AND SILVERADO MILEAGE WAS 75000.THIS IS SO DANGEROUS I URGE YOU TO PLEASE CHECK INTO IT BEFORE SOMEONE GETS KILLED.I RECENTLY SAW ON THE NEWS THAT SUBURU RECALLED CARS IN NORTHERN STATES FOR RUSTED BRAKE LINES SAME AS THIS.GM SHOULD BE DOING THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610174July 13, 2014
AIR BAGS, STEERING, ELECTRICAL SYSTEM, STRUCTURE
CRACK DASHBOARD IN THE AIRBAG CORNER, TWO DAYS AFTER ONE MORE IN THE MIDDLE THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609790July 11, 2014
SERVICE BRAKES
WITH OUT WARNING, UPON APPROACHING A STOP SIGN MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR.THANK THE LORD I WAS ABLE TO STOP BY USING MY E BRAKE. OTHER WISE I WAS LOOKING AT A BIG TREE. THIS WAS A HORRIFYING EXPERIENCE.I THEN HAD TO BE TOWED TO A SHOP WHERE I WAS TOLD MY BRAKE LINES WHERE COMPLETELY RUSTED AND NEEDED TO BE REPLACED.MIND YOU THIS 2002 SUBURBAN HAD AT THE TIME 42,000 MILES. THE TOTAL COST WAS JUST SHY OF $2,000.00. I ALSO HAD THIS TRUCK UNDER COATED WHEN IT WAS PURCHASED NEW. TO DATE 7-11-2014 I HAVE HAD 3 BRAKE JOBS 3RD BEING TODAY. I WAS ALSO TOLD BY THE MECHANIC I SHOULD GET RID OF THE TRUCK BECAUSE THE ENTIRE UNDERNEATH IS COMPLETELY RUSTED OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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