Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11042168November 1, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041604October 31, 2017
UNKNOWN OR OTHER
FL DOOR ,PULL HANDLE GETS BROKEN REAL EASY AND EVERY TIME WE NEED TO CHANGE THE WHOLE DOOR PANEL.THE DOOR PULL HANDLE MATERIAL IS POOR AND AFTER FEW TIMES PULLING THE DOOR IT GETS BROKEN.WE HAVE HEARD SAME STORY FROM LOTS SUBURBAN OR TAHOE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041826October 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. WHILE ATTEMPTING TO DRIVE, THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED LUTHER BROOKDALE CHEVROLET AT (763) 561-9220 (6701 BROOKLYN BLVD, BROOKLYN CENTER, MN 55429) WHERE IT WAS CONFIRMED THAT THE CONTACT WOULD NEED TO PAY A DIAGNOSTIC FEE. THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041844October 31, 2017
AIR BAGS
TAKATA RECALL. THE RECALL OF MY VEHICLE WAS ANNOUNCED IN MAY 2016. I WAS FIRST NOTIFIED IN JULY 2016. IN THE INTERVENING YEAR AND A HALF, GM HAS BEEN DRAGGING ITS FEET WHILE TAKATA HAS BECOME INSOLVENT AND IS IN THE PROCESS OF BANKRUPTCY REORGANIZATION AND I AM DRIVING MY FAMILY AROUND IN A POTENTIALLY UNSAFE CAR. THAT IS UNACCEPTABLE. IF THE CAR IS UNSAFE, GM NEEDS TO MOVE QUICKLY TO RESOLVE THE PROBLEM SO THAT MORE PEOPLE ARE NOT PUT AT RISK (AND LEFT TO TRY TO COLLECT FROM AN INSOLVENT MANUFACTURER). PLEASE DO SOMETHING TO GET THIS RECALL RESOLVED QUICKLY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041038October 30, 2017
AIR BAGS
I HAVE BEEN TRYING TO GET THE AIRBAG REPLACED FOR OVER A YEAR. THE DEALERS I HAVE CONTACTED CONTINUALLY TELL ME THEY CANNOT GET THE AIRBAGS. I HAVE CONTACTED 3 DEALERS AND MADE CONTACT IN EXCESS OF 10 TIMES TRYING TO GET THE RECALLED AIRBAG REPLACED. PLEASE HELP BEFORE AN INJURY OCCURS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041032October 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (HERITAGE CHEVROLET, 12420 JEFFERSON DAVIS HWY, CHESTER, VA 23831, (804) 748-6461) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE REMEDY AND REPAIR PARTS MAY BE SUPPLIED TO THE DEALER. INITIALLY THE VEHICLE WAS ADDED TO THE RECALL MAY 27, 2016 AND THE CONTACT JUST RECENTLY RECEIVED THE INTERIM NOTICE WITH NO ETA AS TO WHEN THE SECOND NOTICE MAY BE SENT FROM THE MANUFACTURER INDICATING THAT THE PART WAS AVAILABLE WHICH WAS UNACCEPTABLE TO THE CONTACT. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041042October 30, 2017
AIR BAGS
TAKATA RECALL. ARE PARTS AVAILABLE FOR THIS RECALL? IF NOT WHY AND WHEN WILL THEY BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041123October 30, 2017
AIR BAGS
I WAS SENT A RECALL NOTICE AND IT SAID I WOULD BE NOTIFIED WHEN THE PARTS WERE READY. THAT WAS MAY 2016. I HAVE NOT HEARD FROM THEM YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041355October 30, 2017
SUSPENSION:FRONT:STABILIZER BAR, STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND THE STABILIZER BAR WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A LIGHT POLE IN THE PARKING LOT OF THE ANDERSON PONTIAC GMC DEALER (1001 BOWENS MILLS RD, GA 31533, PHONE NUMBER: (912) 384-0811). THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT NOTIFIED ANDERSON PONTIAC GMC, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,006.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11041434October 30, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PAGE CHEVROLET, 6500 LITTLE RIVER TURNPIKE, ALEXANDRIA, VA 22312) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040911October 29, 2017
AIR BAGS
TAKATA RECALL: IN JULY OF 2016 I RECEIVED A LETTER FROM CHEVROLET INDICATING THAT MY VEHICLE HAS A DEFECTIVE PASSENGER AIRBAG INFLATOR. I TOOK IT TO A DEALER, HALL CHEVROLET IN CHESAPEAKE, AND THEY TOLD ME THEY DID NOT HAVE THE PARTS BUT WOULD CALL ME WHEN THE PARTS ARRIVED. I CALLED SEVERAL ADDITIONAL TIMES AND WAS TOLD THE PARTS HAD NOT ARRIVED, MORE THAN A YEAR LATER I HAVE HEARD NOTHING. THE GM RECALL IS 49152. MY VIN IS: [XXX]. WHAT CAN I DO? IS MY CAR SAFE TO DRIVE? IF TAKATA GOES BANKRUPT, WHAT CAN I DO THEN? IS CHEVROLET STILL LIABLE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040665October 28, 2017
SERVICE BRAKES
WHILE DRIVING, THE DASH MESSAGE ALERTED ME THAT I NEEDED TO "SERVICE BRAKE ASSIST." I WAS NOT USING THE BRAKES, SO I STARTED TO SLOW DOWN AND THE BRAKES WORKED, BUT WHEN I CAME TO THE LIGHT, IT WAS LIKE PRESSING A ROCK AND THE PEDAL WOULD NOT PUSH DOWN. I HAD COMPLETE BRAKE FAILURE, BUT THANKFULLY HAD SLOWED ENOUGH BEFORE COMING TO THE LIGHT, THAT I COULD THROW THE CAR INTO PARK. I PULLED INTO A PARKING LOT AND TAPPED THE BRAKES SEVERAL TIMES, TURNED MY CAR OFF, TURNED IT BACK ON, PUT THE PARKING BRAKE ON AND OFF. THE BRAKES WORKED SO I BEGAN DRIVING VERY CAUTIOUSLY AND STUCK TO BACK ROADS AND STAYED UNDER 35 MPH. THE BRAKES FAILED TWICE MORE AT A STOP SIGN AND A RED LIGHT, WHILE I WAS DRIVING AT LOW SPEEDS. I DROVE THE CAR ONE MORE TIME A FEW HOURS LATER AND HAD COMPLETE BRAKE FAILURE EVERY TIME I TRIED TO STOP. I HAD TO EITHER THROW THE CAR INTO PARK, OR DRIVE INTO A PARKING LOT TO SLOW DOWN. I HAD IT TOWED TO A SERVICE CENTER AT THE CHEVY DEALERSHIP. THE VEHICLE IS UNDER 3 YEARS OLD, HAS ABOUT 60,000 MILES ON IT, HAS BEEN KEPT IN GREAT CONDITION, HAS ON TIME OIL CHANGES, NEVER BEEN IN AN ACCIDENT, AND HAS NEW TIRES. THE CAR HAD NO SQUEALING OR GRINDING TO SHOW WEAR AND TEAR, OR ANY OTHER INDICATOR THE BRAKES WOULD FAIL. THE DEALERSHIP MAINTAINS THAT THIS IS NOT COVERED BECAUSE WE ARE OUT OF WARRANTY, HOWEVER, WE HAVE AN EXTENDED WARRANTY THAT WE ARE USING TO FIX THIS ISSUE. IT IS UNKOWN THE EXACT CAUSE, BECAUSE IT IS AT THE SHOP AWAITING DIAGNOSTICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040704October 28, 2017
AIR BAGS
TAKATA RECALL. ON 10/19/17 WE RECEIVED A MAILED LEGAL NOTICE FROM TK HOLDINGS INC AND ITS AFFILIATES WHO HAVE FILED CHAPTER 11 BANKRUPTCY CASES IN THE US. THE NOTICE TOLD US TO TAKE OUR DEFECTIVE VEHICLE TO TO OUR NEAREST DEALER IMMEDIATELY FOR A FREE AIR BAG REPAIR. IT ALSO SAID VISIT WWW.AIRBAGRECALL.COM FOR MORE INFO ABOUT OBTAINING FREE REPLACEMENT AIRBAGS. HOWEVER OUR VEHICLE DEALER SAYS THERE IS NO SUCH REMEDY FOR THESE DEFECTIVE AIRBAGS.TODAY I CHECKED THE RECALL STATUS AT WWW.AIRBAGRECALL.COM AND IT SAYS " RECALL IS INCOMPLETE. REMEDY NOT YET AVAILABLE" IT SAID GM WAS SUPPOSE TO COMPLETE ITS INVESTIGATION BY AUGUST 2017. MY COMPLAINT IS THAT THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL IN A TIMELY MATTER. THE RECALL DATE WAS MAY 16, 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040482October 27, 2017
AIR BAGS, SEATS
THE VICHCLE CHEVROLET SUBURBAN LS 2016 I BOUGHT 6/26/2016 . AFTER 5,000 MILES AIR BAG LIGHT ON ALL THE TIME. THEN I WENT THE DEALER . THEY FIXED. AGAIN THE PROBLEM ACCRUE. THEY SENT AIR BAG RECAL NOTICE LETTER. THEN THEY FIXED. FOR WHILE IT WAS OK. THEN AGAIN THE AIRBAG LIGHT ON AND OFF LIKE THIS. THEN I WENT THE DEALER I SHOW THE PICTURE THE AIR BAG LIGHT IS ON ALL THE TIME. THEY SAID WE CAN NOT DO NOTHING. IF YOU WANT FIX YOU HAVE TO PAY. I TOLD THE WE BOUGHT BRAND NEW VICHCLE. I TOLD THEM YOU GUYS SOLD THE DEFECTED VICHCLE. SO THE CHARGED $134. SOME PIN BEND WE STRAIGHT. AFTER 2 DAY AGAIN AIR BAG ON PERMANENTLY. I WENT THE DEALER AGAIN THEY SAID SOMETHING. I WAS NOT HAPPY I BOUGHT THIS VICHCLE. MY HUSBAND AND DEALER SO MANY TIME LOTS OFF ARGUMENTS. THE DEALER DON'T WANT LISTEN. WE CALLED GM COMPANY. THEY ALSO DIDN'T NOT CARE ABOUT US.THE OTHER PROBLEM BACK SEAT REAR PASSENGER SEAT AGASMENT BROKEN. WE FIGHT WITH THEM THEY CHANGED. AFTER MONTH AGAIN IT WAS BROKEN. AGAIN I WENT THE DEALER. THEY SAID WE CAN'T DO ANYTHING. CONTACT GM THEY ALSO DIDN'T HELP. STILL THE SAME PROBLEM I HAVE. I DON'T REMEMBER WHICH MONTH IT'S START. I THINK JANUARY MIDLE OF THE MONTH. THE DEALER SHIP HAVE A EVIDENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040603October 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE OVER A YEAR AGO. THE CONTACT CALLED SEVERAL DEALERS, INCLUDING WIN KELLY CHEVROLET BUICK GMC (12421 AUTO DR, CLARKSVILLE, MD 21029 (443) 574-5704) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040305October 27, 2017
UNKNOWN OR OTHER, EXTERIOR LIGHTING
WHEN I BOUGHT THE SUBURBAN IT WAS DAYLIGHT...EVERYTHING CHECKED OUT FINE. THEN THE NEXT MORNING I WENT TO BACK OUT OF MY DRIVEWAY IN THE DARK AND ALMOST HIT A CAR. THE BACKUP CAMERA SCREEN IS SO BRIGHT YOU CANNOT SEE ANYTHING EXCEPT VERY BRIGHT LIGHT IN YOUR EYES. THAT FIRST FEW MORNINGS I THOUGHT WELL I'LL READ THRU THE MANUAL ABOUT HOW TO ADJUST THE BRIGHTNESS. I HAVE NOW LOOKED THRU THE BOOK SEVERAL TIMES AND WE HAVE ESTABLISHED ...THERE IS NO ADJUSTMENT OFFERED.. THIS IS A DEFINITE HAZARD AND NOW I SEE FROM A SEARCH ON THE INTERNET..WE ARE NOT THE ONLY ONES WITH THIS PROBLEM. MY 2014 SUBURBAN DID NOT HAVE THIS ISSUE...SO THEY MUST HAVE CHANGED SOMETHING, THE ADJUSTMENT..BRAND OF CAMERA, SOMETHING. THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS HURT..IF A PERSON IN DARK CLOTHES WALKED BEHIND ME I COULD NOT SEE THEM BECAUSE OF THE BRIGHTNESS. SOMEONE IS GOING TO GET HURT IF THEY DON'T FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039910October 26, 2017
AIR BAGS
DEALERSHIP WILL NOT REPLACE AIRBAGS BECAUSE MANUFACTURER IS NOT COOPERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039982October 26, 2017
AIR BAGS
TAKATO RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040025October 26, 2017
SERVICE BRAKES
THE BRAKE FLUID LINES RUSTED AT THE AREA UNDER THE DRIVER SIDE WHEEL, CAUSING THE FLUID TO LEAK UNEXPECTEDLY, THUS RENDERING NO BRAKES. THE LEAK HAPPENED ON MY VEHICLE AND ANOTHER IN THIS SAME AREA. THE MECHANIC SAID THERE COULD BE IS A PROBLEM IN THE MANUFACTURING OF THE LINES DUE TO THE CONSTRUCTION AND BECAUSE ITS TOO CLOSE TO THE WHEEL SALT AND ROAD CONDITIONS CAUSES THIS AREA TO RUST MORE EASILY. HE'S HAD A NUMBER OF CHEVY SUB. WITH THIS SAME PROBLEM IN FOR REPAIR/REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040288October 26, 2017
AIR BAGS
"TAKATA RECALL" I HAVE TAKEN THE VEHICLE TO THE DEALER WHERE PURCHASED 4 TIMES WITH NO SUCCESS IN GETTING THE AIRBAGS REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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