Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11124666September 5, 2018
ELECTRICAL SYSTEM, STEERING
IT WOULD CUT OFF AND WILL NOT START WITH EVERYTHING GOING BLANK THOUGHT IT WAS THE BATTERY GOT A NEW ONE TO REPLACE THE OLD ONE BUT STILL DOING THE SAME THING THEN THE POWER STEERING LIGHT WILL COME ON SOMETIMES WHEN DRIVING AND WE PUT IN A NEW ALTERNATOR THINKING THAT IT WOULD SOLVE THE PROBLEM THAT DIDN'T WORK STILL CUTS OFF AND WON'T START UNTIL 15-20 MINUTES HAD IT CHECKED BY A MECHANIC AND THEY COULDN'T FIND THE PROBLEM SCARED TO DRIVE IT DO TO HAVING MY KIDS IN THE CAR WITH ME OR GOING TO WORK AND IT HAPPENS OFTEN THEN IT SHOULD AND ONLY HAD THE CAR FOR A YEAR AND A HALF AND IT HAVE DONE IT AT LEAST 5 TIMES ALREADY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124098September 3, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SEAT BELTS
I WAS DRIVING HOME FROM WORK AND I WAS DOING 55 MPH,AND THE CAR STARTED TO HESITATE,AND THE DASHBOARD INFO READ STABILITRAC, ENGINE SAFTY MOD, AND REDUCED POWER. THEN THE CAR STARTED TO SLOW DOWN,AND WHEN I TRIED TO GIVE IT SOME GAS THE ENGINE STARTED TO KNOCK,AND THE TEMPERATURE GAUGE WENT ALL THE WAY UP TO THE TOP. I PULLED OVER AND SHUT THE CAR OFF,AND OPENED THE HOOD, AND IT WASN'T EVEN OVER HEATING. AFTER LETTING IT SIT FOR A FEW MINUTES I STARTED IT UP AND WENT ABOUT FIVE HUNDRED FEET AND IT DID IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123854August 31, 2018
SEAT BELTS
AFTER GETTING GAS I SAT IN THE DRIVER SEAT, I ATTEMPTED TO PUT THE SEATBELT BUT NOTICED THE LAP BELT USING MISSING. THE SHOULDER BELT STILL WORKED. I LOOKED AT THE END BRACKET WHICH APPEARS TO BE BROKEN. A JAGGED BOLT APPEARS TO HAVE BROKEN. THE PILLAR RETRACTOR, TONGUE AND BUCKLE APPEAR INTACT. I DO HAVE PICTURES BUT HAVE TO FIGURE OUT HOW TO TRANSFER FROM CELLPHONE TO COMPUTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123629August 31, 2018
STEERING
STEERING LOCKS WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123826August 31, 2018
ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BARTON CHEVROLET (845-219-1521, 800 AUTO PARK PL, NEWBURGH, NY 12550) WHERE IT WAS DIAGNOSED THAT A PLASTIC BAG WAS SUCKED INTO THE AIR FILTER AND BLOCKED AIR FROM ENTERING THE ENGINE. THE TECHNICIAN REMOVED THE PLASTIC BAG AND REPLACED THE AIR FILTER. THE CONTACT REMOVED THE REMAINING DEBRIS THAT HAD PREVIOUSLY ACCUMULATED. THE TECHNICIAN COULD NOT GUARANTEE THAT THE FAILURE WOULD NOT RECUR, STATING THAT THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT RETURN THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 10,018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123553August 30, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
HAVING PROBLEMS WITH MY CAR WHEN I DO A TURN IN STERRING WHEEL IT MAKES A CRAKING SOUND I HVE CHANGED BRAKES AND OTHER PART IN ORDER TO FIX BUT DID NOT SOLVE THE PROBLEM , ALSO I BRAKED HARD ONCE AND THE BRAKES LOCKED AND STAYED THAT WAY I HAD TO GET VEHICLE TOWED BECAUSE OF THIS ISSUE AND THIS HAPPEN BEFORE NEW BRAKES, ALSO WHEN I TURN ALL THE LIGHT TURN OS AS FOR BRAKES TURNING AND OTHER THINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122609August 29, 2018
STEERING
2014 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO ISSUES WITH POWER STEERING. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123238August 29, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2018 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION WITH A DEER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND TOWED TO AN INDEPENDENT BODY SHOP. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11123264August 29, 2018
STRUCTURE:BODY
WATER LEAK IN TRUNK CAUSED BY TAIL LAMP SEALS LEAKING WATER INTO TRUNK AS ADVISED BY DEALER INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123307August 29, 2018
STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO BOWMAN CHEVROLET (6750 DIXIE HWY, VILLAGE OF CLARKSTON, MI 48346) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V450000(STEERING). THE DEALER ALSO STATED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123322August 29, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND JERKED FORWARD. IN ADDITION, THE EMISSION SYSTEM AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CREST CHEVROLET (909 W 21ST ST, SAN BERNARDINO, CA 92405, 909-713-6481) WHERE THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN UNKNOWN VALVE LEAK. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE JERKED AND CAUSED THE CONTACT TO LOSE CONTROL. THE VEHICLE CRASHED INTO A CONCRETE DIVIDER AND THE FRONT DRIVER'S SIDE TIRE BLEW OUT. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DAMAGED AND TOWED TO THE SAME DEALER. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11123341August 29, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
UPON STARTING THE CAR WARNING MESSAGE APPEARED ON THE DASH STATING POWER STEERING DRIVE WITH CAUTION. THE CAR SEEMED TO ALMOST STALL AFTER THAT. THE VECHICLE WAS STATIONARY AT THE TIME. IT IMMEDIATELY BECAME HARD TO STEER. AFTER 20 MINS I WAS ABLW TO TURNTHE CAR OFF AND RESTART IT AND DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122917August 28, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY CAR ON A MAIN STREET MOVING ALONG AT APPROXIMATELY 50 MPH THE CAR COMPLETELY SHUT DOWN, ELECTRICAL SYSTEM AND MOTOR. THE CAR WOULD NOT RECOGNIZE THE FOB. THEREFORE, IT WOULD NOT RESTART. I PUT THE CAR IN PARK TO RESTART. THEREFORE, IT WAS STUCK IN PARK AND I COULD NOT MOVE THE CAR OUT OF THE LANE OF TRAFFIC. WE TRIED TO RE-SET THE SYSTEM BY DISCONNECTING THE BATTERY AND TAPPING THE BRAKES. THIS DID NOT WORK. AFTER MY HUSBAND HAD BROUGHT ME THE SECOND FOB FROM HOME THE CAR STILL WOULD NOT RECOGNIZE THE FOB. I WALKED AWAY FROM THE CAR TO RE-SET THE FOB. THE CAR STILL WOULD NOT START. AFTER BEING STRUCK IN FRIDAY AFTERNOON TRAFFIC FOR AN HOUR I CALLED A TOW TRUCK. MY HUSBAND TRIED THE CAR AGAIN AND IT STARTED. I DROVE THE CAR HOME. THE VERY NEXT DAY I TOOK IT TO THE DEALERSHIP AND THEY COULD NOT FIND ANY PROBLEMS. TWO WEEKS LATER THE CAR BEGAN NOT RECOGNIZING THE FOB AGAIN. THE DEALERSHIP CANNOT FIND THE PROBLEM. I DO NOT WANT TO SEE ANY OTHERS GET HURT FROM THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122925August 28, 2018
ENGINE, STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING 70 MPH, THE TRACTION CONTROL INDICATOR ILLUMINATED AND THE MESSAGE "LOSING ENGINE POWER" APPEARED. AFTERWARDS, THE STEERING WHEEL SEIZED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT APPLIED THE EMERGENCY BRAKE AND THE VEHICLE STOPPED. THE CONTACT STATED THAT THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V507000 (AIR BAGS). THE VEHICLE WAS TAKEN TO YEMM CHEVROLET BUICK GMC CHRYSLER DODGE JEEP RAM (2195 N HENDERSON ST, GALESBURG, IL 61401, (309) 271-0106), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122960August 28, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 40 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. IN ADDITION, THE TRACTION CONTROL AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT HE HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO CONTINUE DRIVING AT A LOW SPEED TO HIS RESIDENCE. THE CONTACT CALLED ALAMO CITY CHEVROLET AT (210) 987-2134 (LOCATED AT 9400 SAN PEDRO AVE, SAN ANTONIO, TX 78216) AND WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122963August 28, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING OVER 35 MPH, THE AIR BAG INDICATOR ILLUMINATED AND MADE A DINGING SOUND. THE FAILURE WAS A SAFETY CONCERN. THE CONTACT CALLED AND SCHEDULED A DIAGNOSTIC APPOINTMENT WITH GATES CHEVY WORLD (636 W MCKINLEY AVE, MISHAWAKA, IN 46545, 574-256-3000). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122756August 27, 2018
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE STABILITY TRACK CAME ON FOUR TIMES SINCE I HAVE OWNED THE CAR. THE LAST TIME I WAS ENROUTE TO MY HOME FROM A MEDICAL APPOINTMENT IN MINNEAPOLIS, MN. THIS TIME THE CAR WAS LOSING POWER. I MANAGED TO GET THE CAR TO A CHEVY DEALER, TWO HOURS FROM MY HOME, TO HAVE THREE SERVICE CODES SHUT OFF, ONE OF WHICH WAS SERVICE STABILITY TRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122484August 27, 2018
STEERING, UNKNOWN OR OTHER
SAFETY IGNITION RECALL #14299.....I RECEIVED RECALL NOTICE FROM GM 8-2014 '.I TOOK CAR TO DEALER..IN WHICH THEY MODIFIED TOP PLASTIC PORTION OF KEY WITH NEW PIECE WITH EYELET SMALLER AND TOLD TO KEEP KEY AND TRANSMITTER BY ITSELF DO NOT ADD ANY ADDITIONAL KEYS ...MY DILEMMA IS NOW IGNITION SWITCH ITSELF IS JAMMING UP ..LOCKS UP,,IT TAKES 3-4 TRIES TO TURN OFF...AND IT TURNING ON LOCKS UP IF YOU OR ON ANY KIND OF INCLINE....BOTTOM LINE THIS IGNITION SWITCH ITSELF WAS DEFECTIVE AND QUICK FIX WAS TO MODIFY TOP PORTION OF KEY TO TAKE WEIGHT OFF. WELL GM AND DEALER SAY RECALL WAS NOT FOR IGNITION SWITCH ITSELF PERSAY BUT FOR KEY...AND I WILL BE RESPONSIBLE FOR REPAIRS/COST TO REPLACE IGNITION SWITCH.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122177August 24, 2018
SERVICE BRAKES, ENGINE, STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE DECELERATED WITHOUT WARNING, BRAKED INDEPENDENTLY, AND THE STEERING WHEEL WAS OUT OF CONTROL AND MADE AN ABNORMAL NOISE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. ONCE IT WAS RESTARTED, THE VEHICLE DROVE NORMALLY. IN ADDITION, WHILE THE GEAR WAS IN PARK, THE VEHICLE ROLLED FORWARD INDEPENDENTLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,745. **TR CONSUMER STATED THE CAR'S BATTERY DRAINS QUICKLY AND WHEN TURNING A LOUD KNOCKING SOUND. UPDATED 11/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121902August 23, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
AFTER BACKING OUT OF MY DRIVEWAY, THE WARNING LIGHTS STATING SERVICE STABILITRAK, BRAKE ASSIST & TRACTION CONTROL. ALSO, ABS LIGHT STAYS ON AND WHEN INITIATING BRAKES, BRAKE PEDAL VIBRATES AND MAKES A VIBRATING NOISE. WHILE I WAS DRIVING TO MY APPT, THE MESSAGE KEPT FLASHING OVER AND OVER. SAME PROBLEM 6/15/18 & HAD FRONT HUB & BEARING ASSEMBLY REPLACED. OK UNTIL 8/22/18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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