Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10144439December 5, 2005
ELECTRICAL SYSTEM
BODY CONTROL MODULE (BCM) FAILED AFTER 57,000 MILES. THE OTHER COMPUTER THAT RESIDES IN THE SAME HOUSING IS COVERED BY A 80,000 MILE WARRANTY, WHERE AS THE BCM IS NOT. THERE ARE NUMEROUS TSB'S THAT ARE POSTED CONCERNING FAILURE OF THE BCM. THERE ARE MANY PEOPLE WHO HAVE SIMILAR PROBLEMS AND MANY SOURCES ARE AVAILABLE BY RESEARCHING THE INTERNET. THE TECHNICIAN AT THE DEALERSHIP EVEN SAID THAT "IMPALAS ARE NOTORIOUS" FOR PROBLEM WITH THE BCM. GENERAL MOTORS SAYS THAT IT IS NOT COVERED AND THEREFORE WILL NOT COVER THE REPLACEMENT COSTS OF THE BCM. IF SO MANY PEOPLE ARE HAVING PROBLEMS WITH THIS YEAR MODEL (2002 IMPALA LS) THEN WHY HASN'T ANYTHING BEEN DONE BY THEM. I AM THANKFUL THAT MY CAR DID NOT SHUT OFF ON THE HIGHWAY AND DID SO IN MY PARKING LOT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144194December 2, 2005
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
WHILE USING MANUFACTURER SUPPLIED SCISSORS JACK TO RAISE 2004 CHEVROLET IMPALA TO CHANGE RIGHT FRONT TIRE, JACK FOLDED OVER CAUSING VEHICLE TO DROP TO GROUND AND ROLL BACK SLIGHTLY. VEHICLE WAS ON SMOOTH, CLEAN, LEVEL CONCRETE GARAGE FLOOR AT THE TIME. SCISSORS JACK HAD COME APART AS A RESULT AND IS NO LONGER SERVICEABLE. IT HAS BEEN RETAINED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144204December 2, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2003 CHEVY IMPALA, BOUGHT NEW. ALL FOUR BRAKES WORE OUT PREMATURELY. WARPED, SCORED ROTORS. CAR STILL UNDER WARRANTY, BUT NOT ROTORS. DEALERSHIP WAS NOTIFIED, BUT WAS UNABLE TO RESOLVE THE PROBLEM. THEY SAID MY DRIVING HABITS AND THE CLIMATE WERE TO BLAME. I'VE BEEN DRIVING GM CARS IN THIS AREA FOR 40 YEARS, AND NEVER HAD THIS PROBLEM. CALLED CHEVROLET CUSTOMER CARE CENTER TO REPORT DEFECTIVE PARTS. HAVE PARTS. CLAIM DENIED. I HAD MY OWN MECHANIC REPLACE PARTS WITH HEAVY DUTY ROTORS. LIGHTWEIGHT ROTORS SHOULD NEVER BE STANDARD ON CARS SOLD ON LOTS IN NORTH CONWAY, NH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143908November 29, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
LACK OF CHILD SAFETY LOCKS. WAS NOT INFORMED THAT THERE WAS NO CHILD SAFETY LOCKS AND I HAVE 3 CHILDREN THAT RIDE IN THIS CAR. HAD TO FIND OUT THE HARD WAY WHEN DRIVING DOWN THE STREET AND TO MY SURPRISE I HEARD THE WARNING SOUND AND SEEN THE LIGHT FLASH THAT A CAR DOOR WAS OPEN. THAT WAS WHEN I TURNED TO SEE MY SON OPENING THE DOOR. HIGHLY RECOMMEND A RECALL ON THIS TO HAVE THE LOCKS INSTALLED. WAS COMPLETELY SHOCKED THAT THIS WAS NOT INCLUDED BUT YET IT'S SHOWN AS A FAMILY STYLE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143847November 28, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
ON THE 2005 CHEVY IMPALA, IT IS POSSIBLE TO SHIFT THE CAR INTO ANY GEAR WITHOUT DEPRESSING THE BRAKE WHEN THE IGNITION IS IN THE "ACC" POSITION AND WITHOUT THE CAR BEING STARTED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143706November 26, 2005
STEERING, ENGINE AND ENGINE COOLING:COOLING SYSTEM
1. LOW COOLANT LIGHT WAS CONTINUALLY ON, AND IT DID REQUIRE COOLANT AT THE TIME, BUT THERE WAS NO INDICATION WHAT WAS HAPPENING TO THE COOLANT - AFTER 2 WEEKS OF SMELLING ANTIFREEZE WITHIN THE VEHICLE, IT WAS THEN DISCOVERED THAT THE COOLANT WAS LEAKING AROUND THE LOWER INTAKE MANIFOLD GASKET NEAR THE BOLTS AND THEN THIS LED TO THE REPLACEMENT OF THE GASKET ITSELF..IT TOOK 8.5 HOURS OF LABOR AND THE COST OF THE NEW GASKET TO CORRECT THE PROBLEM. 2. THERE IS A LOUD CLUNKING NOISE IN THE FRONT END OF THE VEHICLE WHEN TURNING THE VEHICLE AT SLOW SPEEDS...APPARENTLY IT IS THE INTERMEDIATE STEERING SHAFT AND HAS BEEN IDENTIFIED BY THE CHEVROLET DEALER BUT WILL NOT FIX THE PROBLEM FOR US...THEY SAY THAT THERE IS NO RECALL FOR THIS PROBLEM, BUT ADMIT THAT THEY HAVE NUMEROUS COMPLAINTS ABOUT THIS AND THAT THEY HAVE TRIED TO GET CHEVROLET TO RECALL THE VEHICLE BECAUSE OF THE COMPLAINTS FROM THEIR CUSTOMERS. BOTH PROBLEMS THAT I HAVE LISTED ARE A CONTINUAL PROBLEM FOR MANY IMPALA OWNERS AND I FEEL AS THOUGH SINCE THEY HAVE ISSUED NUMEROUS SERVICE BULLETINS TO THEIR DEALERS ABOUT BOTH OF MY COMPLAINTS, THAT THEY ARE AWARE OF THE PROBLEMS BUT STILL REFUSE TO CORRECT THEM FOR THE CONSUMER. AS A CONSUMER I FEEL AS THOUGH GM SHOULD BE INVESTIGATED AND MADE TO FIX THESE PROBLEMS FOR ALL OF US 2002 IMPALA OWNERS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143425November 22, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
2002 CHEVROLET IMPALA, 72K MILES, POOR ACCELERATION, OVER-HEATING OF CATALYTIC CONVERTER. FIRE IS POSSIBLE. NO ANNOUNCED RECALL, HOWEVER A SERVICE RECALL WAS ISSUED AND WARRANTY EXTENDED DUE TO FAULTY CONVERTER. DEALERSHIP WILL NOT ANNOUNCE RECALL, UNLESS A PROBLEM OCCURS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10143326November 21, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SEAT BELTS:FRONT, AIR BAGS:FRONTAL
DT: THE CONTACT STATED WHILE DRIVING APPLIED BRAKE PRESSURE AND THE BRAKES DID NOT STOP THE VEHICLE. THE ABS DID NOT ACTIVATE AT ANY TIME DURING THIS INCIDENT. THE CONTACT'S VEHICLE REAR-ENDED THE VEHICLE IN FRONT. THE PASSENGER SEAT DIDN'T RESTRAIN THE PASSENGER DURING IMPACT. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY, AND THE ONSTAR SERVICE DID NOT WORK. THE VEHICLE WAS TOWED TO A DEALERSHIP. THE INSURANCE AGENCY WAS INVESTIGATING THE ISSUE WITH THE BRAKES. THE VEHICLE IS CURRENTLY AT A DEALER FOR REPAIRS. *AK UPDATED 12/07/05. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10143131November 18, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SUSPENSION:FRONT:WHEEL BEARING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE CONTACT STATED THE WHEEL SENSORS STOPPED WORKING, CAUSING ABS FAILURE. WHEN APPLYING THE BRAKES THERE WAS A GRINDING NOISE AND THE BRAKES WOULD NOT STOP THE VEHICLE. THE DEALER REPLACED THE WHEEL SENSORS, RESET THE CODES, REPLACED THE RIGHT AND LEFT REAR WHEEL BEARING ASSEMBLY, AND RESURFACED ALL FOUR ROTORS ON THE VEHICLE. THE REPAIR SEEMED TO HAVE CORRECTED THE PROBLEM. IN ADDITION, WHILE TURNING THE STEERING WHEEL THERE IS A CLANKING NOISE. TECHNICAL SERVICE BULLETIN 04-02-35-0048 DEALT WITH THE STEERING PROBLEM. HOWEVER, THIS PROBLEM HAS NOT BEEN CORRECTED *AK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142836November 16, 2005
EXTERIOR LIGHTING:HEADLIGHTS
DT: THE CONTACT DOES NOT LIKE THE HEADLIGHTS IN THE CAR. THE DEALERSHIP ADJUSTED THE HEADLIGHTS THREE DIFFERENT TIMES. THE CONTACT IS STILL NOT SATISFIED. HE SAYS HE CANNOT SEE TO DRIVE AT NIGHT BECAUSE THE HEADLIGHTS ONLY SHINE ABOUT FORTY FEET IN FRONT OF THE CAR.*AK UPDATED 12/07/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142693November 15, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
DT: CONTACT STATES WHILE DRIVING HIS VEHICLE, HE EXPERIENCED COMPLETE BRAKE FAILURE. WHEN HE APPLIED THE BRAKES, HE HEARD A POPPING SOUND AND THE PEDAL WENT TO THE FLOOR. THE VEHICLE WAS TOWED TO THE LOCAL DEALER AND THEY FOUND RUST ON THE BRAKE LINE. THE DEALER REPLACED THE BRAKE LINE AND THIS CORRECTED THE PROBLEM. *JB UPDATED 12/27/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142604November 14, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN IN DRIVE CAR ROLLS BACKWARDS EVEN ON SLIGHT INCLINE, ALSO ROLLS FORWARDS IN REVERSE EVEN ON SLIGHT HILL OR INCLINE, HAVE TAKEN IT TO A DEALER AND THEY SAID THIS IS NORMAL OF THESE CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142651November 14, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
PUNGENT SMELL COMING FROM THE A/C WHEN ON COLD. FILTERS HAVE BEEN REPLACED SEVERAL TIMES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142492November 11, 2005
STEERING, SUSPENSION, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I TOOK MY 2001 IMPALA TO THE GM DEALER AT 23K MILES FOR A NOISE IN THE STEERING COLUMN, AT THAT TIME THEY SAID THEY HAD TO REPLACE AN INTERMEDIATE STEERING SHAFT PLUS OTHER ISSUES NON RELATED. AT 73K THEY REMOVED THE SHAFT AND LUBED IT AND REPLACED LEFT OUTER TIE ROD FOR $510+. AT 98K MY FRONT WHEEL HUBS WERE REPLACED AND THEY REPLACED THE INTERMEDIATE STEERING SHAFT AGAIN AND CHARGED ME $125 FOR THE SHAFT AND ANOTHER $975+ FOR THE REST. WHEN I TOOK THE CAR BACK TWO WEEKS LATER FOR YET ANOTHER STEERING PROBLEM THEY SAID IT WAS MY RACK AND PINION THIS TIME AND CHARGED ME $1083. THAT WAS TODAY, TONIGHT ON MY WAY HOME WITH MY WIFE, THE CAR DID THE SAME THING WHILE TURNING RIGHT ON AN EXIT RAMP. I CALLED 1-800-GM AND THEY SAID THEY COULD NOT DO ANYTHING FOR ME EXCEPT OFFER ME A GM LOYALTY CERT GOOD FOR SOME $ OFF A PURCHASE OF A NEW GM PRODUCT. I HAVE BEEN FAITHFUL RETURNING TO THE GM DEALER EACH TIME WITH STEERING PROBLEMS (AND OTHER ISSUES NOT RELATED) EXPECTING A FIX AND OVER THE ALMOST 5 YEARS AND ALMOST 100K MILES AND MANY DOLLARS SPENT I HAVE LOST MY FAITH IN GM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142390November 10, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
DT: THE CONTACT STATED THE DOOR LOCKS WERE MAKING A CLICKING NOISE AND THE DOORS WOULD NOT LOCK. WHEN HE TRIED TO LOCK THE DOORS, THEY WOULD SLOWLY UNLOCK. THE BATTERY DIED BEFORE HE TOOK THE VEHICLE TO THE DEALERSHIP. THE DEALERSHIP FOUND THE BCM, AND THE BATTERY NEEDED TO BE REPLACED. THEY STATE IT WAS BECAUSE THE VEHICLE WAS NOT DRIVEN ENOUGH. THE VEHICLE HAS BEEN REPAIRED, AND THERE HAVE BEEN NO FURTHER PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142232November 9, 2005
ENGINE AND ENGINE COOLING:ENGINE
NO SUMMARY GIVEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142285November 9, 2005
STEERING
AFTER A YEAR OF CLUNKING SOUNDS IN THE STEERING COLUMN, I'VE JUST TAKEN THE CAR IN FOR SERVICE. I WAS TOLD IN THE PAST THAT IT WAS NOT A PROBLEM. NOW THE SOUNDS ALL ADD UP TO $1500 IN REPAIRS, FOR A PROBLEM THAT I'VE FOUND 4 OTHER IMPALA OWNERS HAVE. NEEDED FOR REPAIR ARE STEERING GEAR, STEERING SHAFT, POWER STEERING PUMP, SERPENTINE BELT (OLD ANYWAY), AND ALL WHEEL ALIGNMENT (RECOMMENDED FOR THIS WORK). ALL TOTALING JUST UNDER $1700. MY AUNT HAD A SIMILAR PROBLEM, IT WAS REPAIRED TWICE UNDER WARRANTY. TALKING ON BREAK AT WORK, FOUND OUT OUR COMPANY CAR (IMPALA) HAS THE SAME ISSUE, ANOTHER EMPLOYEES IMPALA HAS THE SAME NOISE. THIS IS A MANUFACTURER PROBLEM THAT THEY WILL NOT RECOGNIZE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142030November 8, 2005
STEERING:COLUMN
DT: THE CONTACT HEARD A CRACKING SOUND COMING FROM STEERING COLUMN. HE HAS NOT TAKEN THE VEHICLE TO A SERVICE DEALER TO BE CHECKED. THE SOUND WOULD BE MORE EVIDENT IF THE WHEEL WAS TURNING. HE HAS NOT CONTACTED THE MANUFACTURER. THE NOISE HAS BEEN HEARD FOR THE PAST COUPLE OF YEARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142183November 8, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
DT: THE CONTACT RECEIVED A LETTER, BUT THIS WAS NOT A RECALL LETTER. THE LETTER STATED THE CATALYTIC CONVERTER WAS BEING REPLACED DUE TO THE END CONE INSULATION BREAKING AWAY AND BLOCKING THE FRONT OF THE FIRST CATALYTIC CONVERTER, AND PREVENTING THE FREE FLOW OF THE GAS. THIS VEHICLE WAS NOT INCLUDED BECAUSE IT WAS OVER THE MILEAGE LIMIT. THE VEHICLE HAS BEEN TAKEN TO 2 SEPARATE TRANSMISSION MECHANICS AND THEY TOLD HIM IT WAS THE CATALYTIC CONVERTER, AND NOT TRANSMISSION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141875November 6, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE TEMPERATURE GAUGE IS NOT WORKING CONSISTENTLY. IT WILL GO BELOW COLD SPORADICALLY. THIS WILL CAUSE THE FANS TO RUN CONTINUOUSLY AND THE CHECK ENGINE LIGHT TO COME ON. THE CODES DO NOT MATCH THE PROBLEM AND THE HAYNES BOOK DOES NOT MATCH THE CAR EITHER. COOLANT LEAKS FROM INTAKE MANIFOLD, PROBABLY BAD GASKETS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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