Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10452803March 23, 2012
WHEELS, SUSPENSION
I PURCHASED A 2008 IMPALA ON JANUARY 14, 2012 AND THE INNER TIRES ON THE REAR WERE WORN ALMOST TO THE METAL CORD. I SLID OFF THE ROAD ON FEBRUARY 26, 2012. WHEN I TOOK THE CAR TO THE REPAIR SHOP THE FRONT LEFT WHEEL BEARING WAS LOOSE AND ALSO THE OUTER TIRE ROD ON THE FRONT LEFT WAS ALSO LOOSE. THE AUTO REPAIR SPECIALIST INFORMED ME THAT THE SUSPENSION ON THE IMPALA IS A COMMON CONCERN. I WAS ALSO INFORMED THAT GM RECALLED THE 2008 IMPALA BUT ONLY THE POLICE CARS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10452551March 21, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE ELECTRICAL IN THE CAR IS MESSED UP. I TURN TO THE RIGHT AND MY RADIO SHUTS OFF, ALSO IF ITS DARK OUT AND MY LIGHTS ARE ON AND I PUT THE WINDOWS DOWN THE LIGHTS DOWN AS I'M PRESSING THE BUTTON TO PUT THEM DOWN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452371March 20, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
IS OR WAS OR HAS THIS CAR HAD ANY RECALLS. FOR A 2006 VEH WITH ONLY 54,104 MILES ON IT AND HAVE TO PUT OUT THE MONEY TO PAY FOR WORK ON A CAR WITH ELECTRICAL PROBLEMS, SO FAR (INTERCONTROL MODULE) IS NOT RIGHT. THIS PROBLEM CAUSED THE WHOLE CAR TO NOT RESPOND AT ALL (IN LUCK WE WERE AT HOME WHEN THIS HAPPENED)BUT, IF WE WERE GONE IT COULD HAVE BEEN A DISASTER IF THIS WOULD HAVE HAPPENED WHILE DRIVING IT SHUTS THE WHOLE CAR DOWN, THIS IS A DISASTER WAITING TO HAPPEN. PLEASE HELP *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452274March 19, 2012
SEATS
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA . THE CONTACT STATED THAT THE HEIGHT OF THE HEADREST WAS BLOCKING THE VISIBILITY OF THE ROADWAY WHEN THE CONTACT HAD TO LOOK THROUGH THE REAR WINDOW. THE DEALER WAS CONTACTED AND THEY STATED THAT THE DESIGN OF THE VEHICLE COULD NOT BE ALTERED. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452102March 18, 2012
ELECTRICAL SYSTEM
I'M NOT SURE WHAT THIS WOULD BE CLASSIFIED UNDER BUT HERE'S THE DESCRIPTION. THE GAUGES GO HAYWIRE, I.E. THE SPEEDOMETER JUST KEEPS GOING UP EVEN IF YOU SLOW DOWN - UNTIL IT GOES ALMOST ALL THE WAY AROUND AGAIN. IT NORMALLY STOPS AT THE BOTTOM LIKE AT THE 200 DEGREE POSITION IF ON A 360 DEGREE VIEW. THIS HAS BEEN HAPPENING ON MY CAR SINCE AROUND THE 30K MILEAGE. STARTING JUST LAST WEEK [MARCH 2012], NOW THE TEMPERATURE GAUGE IS STARTING TO DO THE SAME THING. IT STARTED RUNNING "HOT", [BUT NOT REALLY] SO I IMMEDIATELY SHUT DOWN MY CAR, CALLED MY MECHANIC, ETC. THE TEMP GAUGE ALSO WENT ALL THE WAY AROUND AND SOMETIMES STAYS THERE, SOMETIMES IT COMES BACK AROUND TO NORMAL. UPON RESTARTING THE CAR, THE TEMP GAUGE WOULD START COMING BACK DOWN IN SEGMENTS - TURNING THE IGNITION SWITCH ON/OFF WOULD MAKE THE GAUGES COME BACK DOWN TO NORMAL IN NOTCHES OR SPACED INCREMENTS. NOW I'M RUNNING MY CAR WITHOUT KNOWING THE PROPER SPEED AND ALSO NOT SURE IF MY CAR IS REALLY OVERHEATING OR NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451891March 16, 2012
VISIBILITY
WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING ON HIGHWAY IN RAIN. 2ND FAILURE IN 19 MONTHS. WIPER TRANSMISSION ASSEMBLY REPLACED BOTH TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452036March 16, 2012
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE STREET AND SAW THAT MY SPEEDOMETER SAYS ABOUT GOING 110 MILES AN HOUR WHEN I KNEW THAT I WAS ONLY GOING ABOUT 25 I WAS IN A RESIDENTIAL AREA. THE ISSUE STARTED SLOWLY I WOULD ONLY HAPPENED ONCE IN A WHILE BUT HERE WE ARE 2 YEARS LATER AND MY ACTUAL SPEEDOMETER NEEDLE FACES DOWN TOWARDS THE STEERING WHEEL .NO MY SERVICE TAG AGENT GOING ON THE FRAYED OF MY GAS GAUGE IS GONNA STOP WORKING ALSO THE BLINKERS ONLY WORK WHEN I WANT TO . . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451850March 15, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE ANTI-THEFT SECURITY BATTERY WARNING LAMP ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE RESISTOR AND ANTI THEFT MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 14,428.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451851March 15, 2012
SUSPENSION
DURING THE COURSE OF OWNING THIS IMPALA SINCE IT WAS NEW, IT HAS HAD 12 REPLACEMENT TIRES INSTALLED IN ORDER TO CORRECT A VIBRATION PROBLEM, WHICH IS FELT AT OR AROUND 55 MPH. IT HAS TAKEN APPROXIMATELY 10,000 MILES FOR EACH OF THE TIRES TO WEAR UNEVENLY. EACH TIME A TIRE WAS REPLACED, I WAS GIVEN AN EXPLANATION THAT THE DEFECTIVE TIRE WAS NO LONGER ROUND (EGG SHAPED) AND WOULD NOT PROPERLY BALANCE. A MAJORITY OF THE DEFECTIVE TIRES WERE FROM THE REAR OF THE IMPALA. THE LAST REPLACEMENT TIRES WERE INSTALLED ON 06-28-10 WHEN THE VEHICLE HAD 26,264 MILES ON IT. DURING THE DOZENS OF VISITS TO MULTIPLE CHEVROLET SERVICE DEPTS, NO MECHANICAL SUSPENSION PARTS WERE REPLACED. I'VE BEEN IN CONTACT WITH THE GENERAL MOTORS EXECUTIVE CUSTOMER SERVICE OFFICE (GMECSO) FOR YEARS AND HAVE DEALT WITH MULTIPLE REPRESENTATIVES. THE IMPALA AGAIN HAS A VIBRATION, AND I WOULD LIKE TO GET THE VEHICLE SERVICED. GMECSO INFORMED ME THAT THEY WANTED ME TO TAKE THE IMPALA TO A DIFFERENT CHEVROLET SERVICE DEPARTMENT IF I NEEDED TO GET THE CAR LOOKED AT FOR ISSUES REGARDING THE TIRES. SINCE 02-05-12, I HAVE MADE 5 PHONE CALLS TO THE GMECSO AND HAVE YET TO RECEIVE A CALL BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451871March 15, 2012
ENGINE AND ENGINE COOLING
ABOUT WEEKS BEFORE THE INCIDENT, MY CAR SEEM TO MISFIRE. THE CAR WAS PARKED FOR 3 DAYS. WHEN TRIED TO START IT, THE ENGINE EXPLODED AND CAUGHT FIRE. THE INTAKE MANIFOLD AND MOTOR OIL COVER AND SOME OTHER ENGINE PARTS EXPLODED OUT OF CAR. WHEN CONTACTED GM AND MENTIONED THE INCIDENT, NO ACTION WAS TAKEN BY GM AND THE REFUSE TO TAKE ANY ACTION OR ACKNOWLEDGE ANY RESPONSIBILITY. IT APPEARS THAT SAME ENGINE HAS ISSUES WHICH CAUSED A RECALL ON APRIL 14, 2009. THE SYMPTOMS/CAUSE ARE DESCRIBED AS: "GM RECALLED 1.5 MILLION VEHICLES WITH THIS ENGINE ON APRIL 14, 2009 DUE TO RISK OF FIRE FROM ENGINE OIL LEAKING UNDER THE VALVE COVER GASKETS ONTO HOT EXHAUST MANIFOLDS. THE FIRE COULD SPREAD TO THE NEARBY PLASTIC SPARK PLUG WIRE RETAINERS ON THE VALVE COVER AND THEN TO THE REST OF THE ENGINE COMPARTMENT. GM FITTED THE AFFECTED VEHICLES WITH REDESIGNED SPARK PLUG WIRE RETAINERS.[3] THESE ENGINES WERE NOTED FOR HAVING PROBLEMS WITH THE PLASTIC UPPER INTAKE MANIFOLD CRACKING AROUND THE EGR PASSAGE. THE ENGINE WOULD THEN VAPOR LOCK. " I DID TAKE MY CAR TO DEALERSHIP TO TAKE CARE OF THIS RECALL BUT IT APPEARS THAT IT DOES NOT FIX THE PROBLEM AND IT STILL EXISTS AND MY CAR IS TOTALED. BUT GM HAS TOLD ME THAT ACCORDING TO TEXAS LAW IT IS NOT RESPONSIBLE FOR ANY ISSUES AFTER 4 YEARS FROM THE PURCHASE DATE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10451680March 14, 2012
SEAT BELTS
TL* THE CONTACT OWNED A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A CRASH AND THE FRONT DRIVER'S SEAT FAILED TO RETAIN THE DRIVER. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V480000 (SEAT BELTS:FRONT:ANCHORAGE) AFTER THE FAILURE OCCURRED. THE CONTACT SUFFERED INJURIES TO THE HEAD DURING THE CRASH. THE FAILURE AND CURRENT MILEAGES WERE 40,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10451700March 14, 2012
ENGINE AND ENGINE COOLING
ROCKER ARM BOLTS CAME OUT OF HEAD DISABLING CYLINDER #1. CAUSING ENGINE TO RUN ROUGH AND COULD NOT EXCEED 15MPH. THREADS IN HEAD FAILED. THIS HAPPENED AGAIN IN DECEMBER 28, 2010 AFFECTING CYLINDERS #3 AND #5. NOW AGAIN THIS ISSUE AS OF MARCH 9, 2012 IN CYLINDER #2. IN EACH OCCURRENCE THREADS FROM HEAD WERE FOUND IN BOLT THREADS. BOLTS WERE LOOSE DISABLING CYLINDER FROM WORKING. THIS HAPPENS WITHOUT WARNING AND DUE TO CONCERN OF FURTHER DAMAGING ENGINE, CAR REQUIRES TOWING. THIS SEEMS TO BE A DEFECT IN THE MATERIALS THE HEAD WAS MADE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451476March 13, 2012
ELECTRICAL SYSTEM
CARS BATTERY DIES WHEN PARKED FOR A FULL DAY. INTERIOR LIGHTS DO NOT WORK, CANNOT TURN ON FOG LIGHTS, DRIVING LIGHTS DON'T COME ON, LIGHTS STAYING FLASHING. BATTERY LIGHTS ON AND SO IS THE SECURITY LIGHT. IM NOT EVEN COMFORTABLE TURNING IT OFF WHEN I GET OFF AT STORES CAUSE THE CAR DOESN'T RESTART I HAVE TO WAIT AN HOUR BEFORE RESTARTING. FACTORY RADIO IS LOCKED WHEN I TOOK IT IN THEY CHARGED ME TO UNLOCK IT BUT SAID THAT IT'LL COME BACK ON THAT THEY PRETTY MUCH DON'T KNOW WHY IT HAPPENS ALL THEY CAN TELL ME WAS THAT IT IS A SECURITY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451160March 12, 2012
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE HE COULD HEAR AN ABNORMAL TICKING NOISE. THE CONTACT MENTIONED THAT THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE AIR CONDITIONER ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 50,000. THE CURRENT MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451102March 11, 2012
SEATS
HEADRESTS ON THE BACK SEAT BLOCKS APPROXIMATELY 50% OF REAR VISION. *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451075March 10, 2012
POWER TRAIN
MY VEHICLE HAS 73000 MILES ON IT THE TRANSMISSION HAS BEEN SLIPPING AND SHIFTING HARD SINCE NOV 2011. I HAD THE TRANSMISSION SERVICED AS ADVISED BY A DEALERSHIP. NO CHANGE I HAVE A N EXTENDED WARRANTY THAT COVERS THE PROBLEM IF THE DEALER SHIP FINDS THE PROBLEM. I TOOK IT TO THE PLACE I BOUGHT THAT CAR FROM . THEY HAD A MECHANIC GET IN TEST DRIVE IT WITH A HAND HELD METER FOR ABOUT 15 MINUTES A. THEY REPORTED THAT NOTHING SHOWED UP AND THE TRANS IS FINE. I TOOK IT HOME AND THE ENTIRE WAY THERE IT SLIPPED FROM ASTOP POSITION AND SHIFTED HARD INTO GEAR. I OWE OVER A YEAR AND A HALF STILL IN PAYMENT'S FOR THE CAR AND THE EXTENDED WARRANTY EXPIRES ON APRIL 22 20012 . I DON'T HAVE MUCH TIME TO GO WHAT DO I DO. JOHN B I HAVE REPORTED THE CAR A ND DEALER TO BBS FOR WHAT THAT IS WORTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450675March 7, 2012
SEATS
REAR HEADRESTS ARE SO LARGE THEY BLOCK MY VIEW AND I AM AFRAID TO DRIVE THE CAR. I CALLED GM AND THEY TOLD ME TO CALL THE DEALERSHIP. THE DEALERSHIP SAID THEY CANNOT DO ANYTHING TO CORRECT IT BUT I COULD TRADE IN FOR A 2012... I THINK THIS IS CRAZY! I AM NOT THE ONLY PERSON TO EXPRESS CONCERN ABOUT THIS HAZARD. HOW MANY COMPLAINTS WILL IT TAKE TO MAKE THE MANUFACTURER REPLACE THE SEAT BACK WITH THE 2012 VERSION???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450459March 6, 2012
VISIBILITY
THE BACK WINDSHIELD MADE A BIG LOUD EXPLOISION NOISE , WHEN I GOT OUT OF MY CAR AND LOOKED IT HAD ALL SPIDER CRACKED THE WHOLE WINDSHILD. IT SCARED THE [XXX] RIGHT OUT OF ME. THANK GOD NO CHILDREN WERE IN THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450473March 6, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BRAKE PEDAL WAS TOO NARROW AND WHEN DEPRESSED, THE CONTACT'S FOOT WOULD SLIP OFF THE BRAKE PEDAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 190 AND THE CURRENT MILEAGE WAS 6, 8000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450514March 6, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TURN SIGNALS WORK INTERMEDIATELY. THIS IS A VERY COMMON ISSUE WITH IMPALAS. VERY DANGEROUS WHEN I SIGNAL I DON'T KNOW IF IT IS GOING TO WORK. I HAVE ALMOST CAUSED MULTIPLE ACCIDENTS BECAUSE OF THIS ISSUE. I COMPLAINED MULTIPLE TIMES TO THE DEALER BUT THEY CLAIMED NOTHING WAS WRONG. AS SOON AS I HIT THE 100,000 MILE MARK THEY ALL OF A SUDDEN HAVE A SOLUTION. THIS SHOULD BE FIXED BY THE DEALER BECAUSE OF THE NUMBER OF TIMES IT'S BEEN REPORTED. THERE IS OBVIOUSLY SOMETHING GOING ON WITH THE SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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