Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10459347May 23, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE SECURITY WARNING LIGHT ILLUMINATED AS THE CONTACT ATTEMPTED TO START THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459391May 23, 2012
SEATS
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. WHILE ATTEMPTING TO REVERSE, THE CONTACT NOTICED THAT THE MIDDLE SEAT HEAD REST WAS BLOCKING THE WINDOW. THE VEHICLE WAS TAKEN TO DEALER BUT WAS NOT REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 9,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458920May 18, 2012
STEERING
I WAS MAKING A RIGHT HAND TURN ON A SURFACE ROAD WHEN VEHICLE SUDDENLY LOST POWER STEERING ASSIST. DEALER SERVICE DEPARTMENT DIAGNOSED AS NO PRESSURE FROM POWER STEERING PUMP. IT WAS DETERMINED THAT SHAFT HAD BROKEN ON THE PUMP. INSTALLED POWER STEERING PUMP KIT (06605-C) AND NEW SHAFT. REPLACED POWER STEERING FLUID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459422May 18, 2012
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
2011 CHEVY IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE HEADREST AND NOT BEING ABLE TO SEE OUT OF THE REAR VIEW MIRROR *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458938May 18, 2012
ELECTRICAL SYSTEM
I HAVE HAD THIS CAR TOWED 4 TIMES SINCE MARCH 2012. WHEN THE CAR DECIDES TO START AND IS DRIVEN FOR SHORT DESTINATIONS, IT WILL NOT START. PROBLEM IS INTERMITTENT. GIVES NO WARNING OF IMPENDING DOOM! CRANKS BUT WILL NOT START. ON APRIL 13, 2012 VEHICLE STARTED AFTER HAVING SET IN DRIVEWAY FOR A WEEK OR MORE. I DROVE IT TO NEAREST DEALER, MEROLLIS CHEVROLET. AFTER 7 DAYS, DEALER REQUESTED I PICK-UP VEHICLE BECAUSE IT STARTED EACH DAY AND THEY COULD NOT DIAGNOSE. FEARFUL OF A REPEAT PERFORMANCE, I DROVE CAR HOME AND PARKED IT. SEVERAL DAYS LATER, CAR FAILED TO START. FOLLOWING DAY 5/7/12, CAR WOULD NOT START. TOWED CAR TO JAMES MARTIN CHEVROLET. THEY CANNOT DIAGNOSE BECAUSE IT HAS STARTED DAILY FOR DEALER. OUR WORLD IS TOO DANGEROUS FOR ANYONE TO DRIVE A CAR THAT WILL LEAVE THEM STRANDED FOR UNKNOWN REASON. THIS IS A LIFE AND DEATH ISSUE. HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458955May 18, 2012
TRACTION CONTROL SYSTEM, ENGINE
MY IMPALA'S SERVICE TRACTION CONTROL AND ENGINE POWER REDUCED LIGHTS CAME ON 05/07/12 AND I LOSS POWER TO MY CAR. I TOOK MY CAR IN TO A CHEVY DEALERSHIP TO HAVE IT SERVICED, I WAS TOLD AFTER THEY DIAGNOSED IT THAT I NEEDED A NEW THROTTLE BODY SO I HAD IT REPLACED FOR THE COST OF $647.00 1 WEEK LATER I WAS DRIVING HOME AND MY CAR LOSS POWER AND SHUTDOWN COMPLETELY LUCKILY I WASN'T IN HEAVY TRAFFIC AND WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART IT AND WHITE SMOKE CAME FROM THE TAILPIPE SO I HAD IT TOWED BACK TO THE SAME DEALERSHIP THEY TOLD ME AFTER LOOKING @ IT THAT NOW I NEEDED A NEW ENGINE WHICH WOULD COST ME $6200 I DIDN'T GET ANY LIGHTS ON THE DASHBOARD OR ANY OTHER INDICATION THAT I WAS HAVING ENGINE TROUBLE AND THEY CANT TELL ME WHY IT HAPPENED. I HAVE MY CAR SERVICED LIKE CLOCKWORK @ THE DEALERSHIP SPENDING GOOD MONEY FOR SUPPOSEDLY GOOD QUALITY SERVICE INSTEAD OF SOME RINKY DINK GARAGE BUT I GUESS THAT DIDN'T MATTER. THIS HAPPENED JUST AFTER WARRANTY EXPIRED, I HAVE 9100 MILES AND 3 CAR PAYMENTS LEFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458959May 18, 2012
STEERING
SYMPTOMS WERE NOISE WHEN STEERING AT LOW SPEED, PLAY IN STEERING WHEEL AND VEHICLE "WANDERING" WHEN DRIVING IN A STRAIGHT LINE. PROBLEM WAS DEFECTIVE INTERMEDIATE STEERING SHAFT. GM REDESIGNED THE INTERMEDIATE STEERING SHAFT IN 2008 IN RESPONSE TO THESE VERY PROBLEMS. GM HAS NOT ISSUED A RECALL FOR THIS PART, BUT THERE HAVE BEEN MULTIPLE TECHNICAL SERVICES BULLETINS, INCLUDING TSB # 01-02-32-0010. THE TSB INDICATES THE NEED FOR REPLACING, NOT LUBRICATING, THE PART. THE TSB STATES "ENGINEERING CHANGES HAVE BEEN MADE TO THE SERVICE PARTS AVAILABLE THROUGH SPO. THE SERVICE PARTS FOR THE VEHICLES LISTED IN THIS BULLETIN WILL NO LONGER REQUIRE LUBRICATION OF THE INTERMEDIATE STEERING SHAFT" GM RE-ENGINEERING THE PART INDICATES TO ME AS AN OWNER THAT THEY KNOW THE ORIGINAL PRODUCT WAS DEFECTIVE, BUT ARE CHOOSING TO REPLACE A DEFECTIVE, POTENTIALLY DANGEROUS PART AT THE OWNERS EXPENSE. THIS PROBLEM IS WIDELY DOCUMENTED ON GM OWNER AND DEALERSHIP FORUMS ACROSS THE INTERNET. THIS PROBLEM IS SHARED BY CHEVROLET IMPALAS, CHEVROLET MONTE CARLOS, BUICK REGALS, BUICK LACROSSES, OLDSMOBILE INTRIGUE AND PONTIAC GRAND PRIX. ALL OF THESE VEHICLES ARE BUILT ON THE GM "W BODY" PLATFORM. DUE TO THE POPULARITY OF THESE VEHICLES, THE PROBLEM LIKELY AFFECTS MANY MILLIONS OF OWNERS. I HAD THE PART REPLACED AT MY OWN EXPENSE. I HAD A CERTIFIED PRE-OWNED WARRANTY THAT, ACCORDING TO MY INVOICE, ONLY SAVED ME $30 ON THE REPAIR. I WAS CHARGED A $200 DEDUCTIBLE FOR THE REPLACEMENT OF THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458791May 17, 2012
LATCHES/LOCKS/LINKAGES
USING FOB OR LOCK/UNLOCK BUTTONS, THE DOOR LOCKS RANDOMLY DO NOT LOCK OR UNLOCK. IT WAS CHECKED, BUT NO SOLUTION OFFERED. WITH THE BACK DOOR LOCKS BEING AT THE BACK OF THE DOOR, THIS IS A MAJOR INCONVENIENCE AND CAN BE A SAFETY HAZARD FOR ELDERLY AND DISABLED INDIVIDUALS. IT IS ALSO A SAFETY ISSUE WHEN YOU ASSUME THE DOORS ARE LOCKED (OR UNLOCKED), BUT THEY AREN'T. THERE SHOULD BE A RECALL, BUT JUST LIKE THE INTAKE MANIFOLD GASKET AND LOW QUALITY PAINT ISSUES ON CHEVROLET VEHICLES IN THE PAST, I AM SURE THERE WILL NOT, AND WE WILL ALL CONTINUE TO BUY $30,000 PIECES OF JUNK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458692May 16, 2012
SERVICE BRAKES
E BRAKE HAS NEVER WORKED, IN FORWARD OR REVERSE. ON AN ONCLINE, THE E BRAKE DOES NOT WORK, EITHER FACING UPHILL, OR DOWNHILL, IT DOES NOT WORK AT ALL, IT NEVER HAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458698May 16, 2012
FUEL/PROPULSION SYSTEM
I JUST PURCHASED MY USED VEHICLE FROM A DEALER LESS THAN 6 MONTHS AGO. MY ENGINE LIGHT KEPT COMING ON AND THEN IT STAYED ON. I WENT TO A LOCAL AUTO PARTS STORE TO GET A DIAGNOSTIC READING AND IT SAID TO CHECK MY EMMISION SYSTEM. SO, I TOOK MY CAR TO THE CHEVY DEALER IN TOWN AND THEIR DIAGNOSTIC TEST DETERMINED THAT IT WAS A BAD EVAP VENT SOLENOID VALVE. EVEN THOUGH MY CAR IS COVERED BY THE 8 YEAR FEDERAL WARRANTY ON EMISSIONS, I HAD TO PAY FOR THE NEW PART AND THE DIAGNOSTICS CHECK. IN LOOKING UP THIS PROBLEM ON THE INTERNET, TO MY SURPRISE IT IS A VERY COMMON PROBLEM! APPARENTLY, THE SOLENOID VALVE IS A POOR LASTING PART WHICH NEEDS TO BE REPLACED MORE THAN ONCE! IT IS A COMMON MAINTENANCE SERVICE THAT SHOULD BE CHECKED EVERY 30,000 MILES. THERE IS NO MENTION OF THIS IN MY OWNER'S MANUAL. IN SPEAKING WITH FAMILY AND FRIENDS, THEY HAVE ALSO HAD THEIR ENGINE LIGHTS COME ON AND HAD GAS STATION MECHANICS TELL THEM TO IGNORE THE CHECK ENGINE LIGHT AS IT IS A COMMON OCCURRENCE WITH THE NEWER VEHICLES AND THE NEW EMMISION STANDARDS. WHEN I TOLD CHEVY THAT THEY SHOULD RECALL THE PART, THEY TOLD ME THAT THEY DON'T HANDLE THAT AND TO REPORT IT TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. I BELIEVE THE CONSUMER IS NOT GETTING ALL THE INFORMATION ON THIS PROBLEM AND SOMEONE SHOULD BE HELD RESPONSIBLE FOR THIS DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458760May 16, 2012
ELECTRICAL SYSTEM
MY 2000 CHEVY IMPALA DECIDES NOT TO START ON SOME DAYS. AT FIRST, IT WAS VERY INFREQUENT AND NOW ITS HAPPENING MORE AND MORE OFTEN. WHEN I TURN THE KEY TO START MY CAR, THE ONLY THING THAT HAPPENS IS THE SECURITY LIGHT TURNS ON. AFTER ABOUT 10 MINUTES THE MY CAR SUDDENTLY STARTS UP AGAIN. FROM WHAT I READ ONLINE AND ON YOUTUBE, THIS PROBLEM IS NOTORIOUS WITH A LOT OF GM VEHICLES. NOT A LOT OF MECHANICS KNOW WHAT THE PROBLEM IS AND I DONT HAVE THE TIME OR MONEY TO HAVE IT SERVICED MULTIPLE TIMES. I DO NOT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL FOR THIS OBVIOUS MALFUNCTION. I KNOW THAT MY NEXT CAR WILL NOT BE A GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458618May 15, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
MY TRANSMISSION IS SLIPPING AND SOUNDS LIKE A BEARING IS GOING OUT WHEN I RELEASE THE ACCELERATOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458449May 14, 2012
ELECTRONIC STABILITY CONTROL (ESC)
ON 5/11/12, THE "SERVICE STABILITRAK" LIGHT CAME ON; THEN A NOTICE THAT THE ENGINE POWER WAS REDUCED CAME ON. I CALLED THE DEALER FOR SERVICE AND HE SAID I COULD BRING IT IN ON 5/14. I ASKED IF IT WAS DANGEROUS TO DRIVE IN THE MEANTIME AND HE SAID NO. I WAS DRIVING ON 5/12 AND WAS STOPPED IN TRAFFIC WAITING TO TURN LEFT. I WENT TO TURN LEFT AND EXPERIENCED A GREATLY REDUCED RESPONSE FROM THE GAS PEDAL WHICH WAS FRIGHTENING. THE DEALER JUST CALLED ME ON 5/14 AND SAID THE PROBLEM WAS IN THE ACCELERATOR PEDAL AND HE IS REPLACING IT. I FOUND A NUMBER OF COMPLAINTS ONLINE OF THIS SAME ISSUE GOING BACK TO THE 2007 MODEL. I THINK THIS SHOULD PROMPT A SAFETY RECALL, SINCE A NON-RESPONSIVE ACCELERATOR PEDAL IS A SAFETY ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458484May 14, 2012
SUSPENSION, STEERING, WHEELS
2007 IMPALA SS THAT I HAVE OWNED SINCE APRIL 2011 AND BOUGHT WITH 24,000 MILES.THE PROBLEM IS WITH REAR TIRES ON THE CAR WEARING WITIHIN ONE MONTH AFTER REPLACING, THE INSTALATION OF TIRES IS FOLLOWED BY A PROFESSIONAL ALIGNMENT AND THE TIRES STILL WEAR DOWN TO THE WIRES. I HAVE BEEN THROUGH SEVERAL SETS OF TIRES AND ALIGNMENTS SINCE I PURCHASED THE CAR AND HAVE NOT YET FOUND A FIX OTHER THAN TIRES AND ALIGNMENT. DOCUMENTS HAVE INDICATED THAT THERE ARE BAD REAR SPINDLE RODS ON THE REAR OF THE CAR THAT GM HAS AKNOWLEDGED ARE PRESENT AND GM FAILED TO REPAIR THEM ON ALL 2007-2008 IMPALAS WITH THE EXCEPTION OF POLICE VEHICLES (APPROXIMATELY 23,000 POLICE DUTY CARS OUT OF 450,000+ AFFECTED). GM WILL NOT REPLACE THESE UNDER WARRANTY AND I CANNOT FIND A REPAIR FOR THE ISSUE. THE CAR WILL SLIP OUT OF ALIGNMENT WITHIN A FEW DAYS OR WEEKS AND CAUSE VERY DANGEROUS DRIVING CONDITIONS IF DRIVEN ON RAIN, SNOW OR ANY SLIPPERY SURFACE, CAUSING THE CAR TO SWAY IN THE REAR, HYDROPLANE AND EVEN LOSE CONTROL. THIS IS AN ENOURMOUS SAFETY HAZARD FOR IMPALA OWNERS AND ALSO OTHER DRIVERS THAT MAY HAVE AN ACCIDENT DUE TO THIS ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458248May 13, 2012
POWER TRAIN, ELECTRICAL SYSTEM, AIR BAGS
CAR STALLED ON THE INTERSTATE. MERGED CAR TO BREAK DOWN LANE WITHOUT BEING HIT. TRACTION CONTROL LIGHT ILLUMINATED. CAR WOULD NOT RESTART FOR ABOUT 20 MINUTES. CAR THEN RESTARTED AND WARNING LIGHT WAS OFF. PREVIOUS ELECTRICAL ISSUES WITH THIS VEHICLE INCLUDING REAR WINDOWS THAT WILL NOT ROLL DOWN AND DEFECTIVE AIR BAG SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457840May 9, 2012
ENGINE AND ENGINE COOLING
TRS/ENGINE REDUCE POWER WILL DISPLAY. CAR HAS STOPPED WHILE DRIVING OVER 75 MPH ON HIGHWAY. WHILE VIEWING WEB PAGE EDMUND.COM IT APPEARS THIS PROBLEM HAS OCCURRED ON OVER A DOZEN CHEVY IMPALAS. DOES NOT APPEAR TO AN ISOLATED INCIDENT. GM NEED TO RECALL THE CARS,BEFORE SOMEONE IS INJURED OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457877May 9, 2012
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY WIFE GOT INTO A WRECK BECAUSE CHEVY HAS NOT RECALLED THESE ISSUES. MY 2004 IMPALA ABS BRAKES MALFUNCTIONED ALONG WITH MY TRACTION CONTROL , SHE TRIED TO STOP AT A STOP SIGN AND THE BRAKE PEDAL KICKED UP AND WOULD NOT LET HER STOP SHE REMOVED HER FOOT FROM THE BRAKE AND TRIED PRESSING THE PEDAL BACK DOWN AND IT KICKED UP KICKING IN THE ABS AND TRACTION CONTROL NOT ALLOWING HER TO STOP AND SHE RAN INTO A SNOW BANK BUT MY INSURANCE PAID FOR THE BODY WORK BUT NOT THE MECHANICAL PROBLEMS I REPLACED BOTH HUBS ON THE FRONT, QUIT DOING IT FOR A WEEK OR SO AND THEN WHEN I DRIVE IT THE TRACTION CONTROL AND ABS KICKS IN WHILE IM DRIVING DOWN THE ROAD. NOW MY SPEEDOMETER, TACHOMETER AND TEMP GAUGE ARE NOT WORKIN AT 0 RPM MY CAR IS DOING 90 MPH AS IT SITS IN MY GARAGE NOT STARTING BECAUSE MY KEY WILL NOT TURN TO START IT MY STEERING WHEEL WILL NOT LOCK AND BECAUSE I CANT TURN MY KEY I CAN NOT PUT MY CAR IN NEUTRAL TO PUSH IT OUT OF MY GARAGE SO I CAN GET IT TOWED I HAVE READ SO MANY ISSUES ON THESE AND OTHER GM MODELS I AM SURPRISED THAT THERE WAS NO RECALLS WHEN I CALLED HAD THIS CAR FOR 4 YEARS AND NOTHING BUT PROBLEMS AND MONEY SO AS MY CAR SITS IN MY GARAGE AS IT WILL TILL THESE ITEMS GET RECALLED I AM NOT PUTTING ANYMORE MONEY IN THIS CAR I WILL DRIVE MY 98 INFINITI THAT I HAVE HAD FOR ALMOST 10 YEARS BECAUSE I KNOW ITS DEPENDABLE. NEVER AGAIN GM WILL YOU GET ANOTHER CENT FROM ME I HAVE NEVER HAD THIS MANY PROBLEMS WITH ANY CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10457943May 9, 2012
ENGINE AND ENGINE COOLING, TRACTION CONTROL SYSTEM
THE TRACTION CONTROL TURNS ON FREQUENTLY. THIS CAUSES THE CAR TO MAKE A GRINDING NOISE. WHEN BRAKING THE CAR MAKES A GRINDING NOISE AND CAR IS NOT STOPPING IT FEELS LIKE IT'S LOCKING UP AND SLIDING. IN A SUDDEN STOP NEEDING TO BE MADE IS AT GREAT RISK OF A ACCIDENT. I HAVE REPLACED A ELBOW SHAPED PART THAT HAS BUSTED OPEN TWICE. CAR IS CONSTANTLY OVER HEATING THE RADIATOR CAP HAS A RUSTIC CLAY LIKE SUBSTANCE. IT WON'T HOLD ANTIFREEZE, I DON'T SEE A LEAK BUT IT NEEDS REFILLED QUITE OFTEN. THE ENGINE SMOKES, THE CARS RPM'S WILL FLEX UP AND DOWN AND THE CAR WILL JUST CUT OFF. I'M WONDERING IF THE RUSTIC CLAY LIKE SUBSTANCE HAS GONE THROUGH MY ENGINE AND IS CAUSING ME MANY PROBLEMS WITH IT. I HAVE FOUND REPORTS OF LAWSUITS IN PAST REGARDING DEXICOOL IN GM CARS DOING THIS AND RUINING THE ENGINE. THE PROBLEMS IN THE REPORTS ARE JUST LIKE MINE AND MANY OTHERS ON HERE. HELP!!' *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457939May 9, 2012
SEATS, EQUIPMENT ADAPTIVE/MOBILITY
I BOUGHT A USED 2011 IMPALA AND DID NOTICE THE REAR SEAT HEAD RESTS WERE QUITE HIGH, BUT THOUGHT I WOULD GET USED TO IT. I HOWEVER AFTER THREE WEEKS HAVE NOT. IT IS A HINDRANCE HAVING TO SPEND EYE TIME ON THE REAR OF THE VEHICLE DUE TO THE SEAT HEAD RESTS BEING TOO HIGH. WHEN DRIVING IN 5 LANE TRAFFIC YOU NEED TO DEVOTE ALL OF YOUR ATTENTION TO ALL AROUND YOU, AND YOU ARE NOT ABLE TO DO THIS IN A 2011 IMPALA. I HAVE NOT CONTACTED THE DEALER BECAUSE IT APPEARS FROM OTHER POSTINGS THAT THE ONLY RESOLUTION AT THIS TIME IS TO BUY 2012 REAR SEATS FOR OVER $400. THESE SEATS ARE DEFINITELY A DANGEROUS ACCIDENT WAITING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457831May 8, 2012
TRACTION CONTROL SYSTEM, ENGINE AND ENGINE COOLING
INTERMITTENT PROBLEMS WITH "SERVICE TRACTION CONTROL" AND "ENGINE POWER REDUCED". MY IMPALA IS STARTING TO RUMBLE AND JOSTLE WHEN THESE WARNINGS APPEAR. HOWEVER, I CAN'T FIGURE OUT THE REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala