Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10501865March 6, 2013
STEERING
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT HEARD A POPPING SOUND IN THE STEERING COLUMN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501143March 4, 2013
TRACTION CONTROL SYSTEM, ENGINE AND ENGINE COOLING
"SERVICE TRACTION CONTROL MESSAGE CAME ON, THE CHECK ENGINE LIGHT CAME ON & ENGINE POWER WILL BE REDUCED MESSAGE CAME ON". THE CARS SPEED DROPPED DOWN TO ABOUT 40MPH & WOULD HARDLY GO. I DIDN'T KNOW WHAT WAS GOING ON. IT REALLY SCARED ME BECAUSE I THOUGHT MY CAR WAS GOING TO CUT OFF. I DID GET TO WORK SAFELY BUT I AM TERRIFIED TO DRIVE THIS CAR. ME AND MY [XXX] YR OLD WAS ON A 4 LANE WHEN IT JUST CUT OFF AFTER RECEIVING THIS ERROR MESSAGE. I TRAVEL ALOT AND AND SCARED WHEN THIS MESSAGE APPEARS!! *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501251March 4, 2013
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BRAKES, ROTORS AND CALIPERS FAILED AND WERE REPLACED. THE FAILURE RECURRED 15,100 MILES LATER AND THE ROTORS AND CALIPERS WOULD REQUIRE REPLACING A SECOND TIME. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 31,000. UPDATED 04/30/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501304March 4, 2013
ELECTRICAL SYSTEM
APPROXIMATELY A YEAR AGO MY TEMPERATURE GAUGE AND GAS GAUGE QUIT WORKING. I WAS NOT TOO CONCERNED BECAUSE I KNEW HOW MANY MILES I COULD GO ON A FULL TANK OF GAS SO I JUST JUDGED MY GAS BY MY MILEAGE COUNTER. NOW THIS EVENING MY SPEEDOMETER QUIT WORKING. WHILE COMPLETELY STOPPED, WITH THE ENGINE TURNED OFF IT SAID THAT I WAS GOING 30 MPH. WHEN I WAS DRIVING, THE NEEDLE SEEMED TO "JERK" A LOT. ALSO RECENTLY MY CAR SEEMS TO BE SLUGGISH OR ACT LIKE IT IS GOING TO STALL. I HAVE ALSO HAD SOME OCCASIONS WHEN MY CAR WON'T START AFTER JUST TURNING THE KEY OFF. IF I WAIT A LITTLE WHILE OR OVERNIGHT THEN IT WILL START LIKE NOTHING WAS WRONG. I AM VERY CONCERNED BECAUSE MY 17 YEAR OLD ALSO DRIVES THIS VEHICLE AND I HAVE TO DO A LOT OF HIGHWAY DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501029March 2, 2013
SUSPENSION
EXCESSIVE TIRE WEAR, DRIVER SIDE REAR TIRE INSIDE WEARS ABNORMALLY. SUSPECT REAR WHEEL SPINDLE ROD, WHICH WAS RECALLED FOR POLICE MODEL BUT NOT CIVILIAN MODEL FOR REAR WHEEL MISALIGNMENT. DANGER OF WEAR NOT BEING NOTICED SINCE IT IS EXCESSIVE ON THE INSIDE OF TIRE WHICH COULD RESULT IN A TIRE BLOW OUT AND CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500961March 1, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AUTOMATIC DOOR LOCK FAILED INTERMITTINGLY. THE DOOR WOULD NOT ALWAYS LOCK AND THE CONTACT WAS UNABLE TO DETERMINE WHEN THE DOORS WERE LOCKED OR NOT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS TOLD THAT THE ACTUATOR NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501501February 28, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VEHICLE SPEED CONTROL
2005 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO LACK OF RECALL ON VEHICLE WITH BAD SENSOR CLUSTERS. *SMD THE CONSUMER STATED THE SPEEDOMETER WAS INOPERATIVE, DUE TO A BAD SENSOR CLUSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500772February 28, 2013
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2010 CHEVROLET MALIBU. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED AS THE VEHICLE LOST POWER AND THEN STALLED. IN ADDITION, THE POWER STEERING ASSIST FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE TRACTION CONTROL SYSTEM WAS REPLACED. THE CONTACT STATED THAT THE PROBLEM RECURRED AFTER THREE WEEKS. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500112February 26, 2013
POWER TRAIN
AT A STOP LIGHT. FEELS LIKE TRANSMISSION IS NOT IN GEAR,ENGINE REVS 2500/3000RPM, THEN TRANS GOES IN GEAR. TOLD BY DEALER IF USING LEFT FOOT ON BRAKE AT A STOP, THIS WOULD CAUSE THE PROBLEM. THEY OFFERED NO HELP. WAS TOLD WITHOUT CODES THERE IS NO PROBLEM WITH TRANSMISSION! WHEN I GOT CAR IT WAS LEAKING TRANS FLUID.TOOK IT BACK TO DEALER,TO HAVE LEAK FIXED. AT ANOTHER SHOP I USE, WHILE CAR WAS ON LIFT YOU COULD SEE TRANS PAN ON VALVE BODY HAD BEEN OFF. TRANS HAS FOR SURE BEEN WORKED ON! AS YOU MIGHT GUESS IT WILL NOT DO THIS AT THE DEALER.I LET THE CAR WITH THEM FOR 1 WEEK,FOR THEM TO DRIVE.WHEN I GOT CAR BACK THEY PUT ALL OF 3MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500139February 26, 2013
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNED A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A LOUD BACK FIRE AFTER THE VEHICLE WAS STARTED, FOLLOWED BY SMOKE EMITTING FROM THE ENGINE COMPARTMENT. THE FIRE WAS EXTINGUISHED WITH A FIRE EXTINGUISHER AND THE CAUSE OF THE FIRE WAS UNDETERMINED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 96V116000 (FUEL SYSTEM, GASOLINE) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 161,711. ...UPDATED 03/27/13 *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10499807February 23, 2013
WHEELS, SUSPENSION
CHEVROLET IMPALA DISPLAYS EXCESSIVE WEAR ON THE INSIDE OF THE REAR TIRES. I AM ASSUMING IT IS THE REAR TIRES AS ONLINE SEARCHES DESCRIBE THE SAME CONDITION AFFECT THE REAR TIRES. THE TIRES WERE ROTATED EVERY TIME THE OIL WAS CHANGED, SO THE FRONT TIRES SHOW SOME WEAR BUT NOT NEARLY THE SAME AMOUNT OF DAMAGE. IT IS MY GUESS THIS WEARING STARTED BEFORE THE MOST RECENT TIRE ROTATION. THE TIRES ARE WORN TO THE POINT THE CORDS ARE SHOWING ALONG THE INSIDE OF THE REAR TIRES. THE TIRE IS VERY ROUNDED ON THE INSIDE EDGE OF EACH TIRE WHILE THE OUTSIDE EDGE OF EACH TIRE LOOKS LIKE THEY DID WHEN NEW. THE TIRES ARE MICHELIN HYDROEDGE TIRES WITH APPROXIMATELY 50,000 MILES, THEY ARE RATED FOR 90,000 MILES. ONLINE INFORMATION SAYS THIS IS A PROBLEM WITH THE SPINDLE RODS. THERE IS A PENDING CLASS ACTION LAWSUIT AGAINST "NEW GM" TO HONOR DESIGN PROBLEMS OF "OLD GM." GM ORDER A RECALL ON ALL POLICE IMPALAS FROM 2007-2008 WITHIN A VIN RANGE TO REPLACE THE SPINDLE RODS. BULLETIN NO. 08032A. ALSO SEARCH DOCUMENT PIC5406A FOR MORE INFORMATION. THIS IS A SEVERE SAFETY PROBLEM WHICH COULD LEAD TO TIRE FAILURE WHILE OPERATING THE VEHICLE.!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499733February 22, 2013
ELECTRICAL SYSTEM
ON SEVERAL OCCASIONS I HAVE BEEN STRANDED BECAUSE MY CAR WILL NOT START. IT APPARENTLY HAS SOMETHING TO DO WITH THE SECURITY PASSLOCK SYSTEM. WHEN YOU INSERT THE KEY NOTHING HAPPENS. IT IS AS THOUGH IT DOES NOT RECOGNIZE YOUR KEY AS A VALID KEY. THE SYSTEM PREVENTS THE CAR FROM STARTING EVEN THOUGH ALL THE OTHER SYSTEMS, RADIO, LIGHTS, ELECTRIC WINDOWS AND DOORS ARE STILL FUNCTIONAL BUT IT IS AS THOUGH IT DOES NOT RECOGNIZE THAT THE CAR IS IN PARK OR NEUTRAL AND DOES NOT ALLOW IT TO START. AFTER SEVERAL MINUTES IT USUALLY STARTS. I HAVE TAKEN IT TO THE DEALERSHIP WHERE I PURCHASED IT AND AFTER RUNNING THE DIAGNOSTIC TESTING ON IT TELL ME THEY CAN FIND NOTHING WRONG WITH IT. THEY SAY "UNABLE TO DUPLICATE CUSTOMER CONCERN". SINCE THE PROBLEM HAPPENS OCCASIONALLY I AM SURE THEY CANNOT DUPLICATE. I HAVE FOUND ON LINE THAT THERE WAS A TECHNICAL SERVICE BULLETIN #40847003 DATED 9/1/04 ON THIS PROBLEM AND THAT THE SAME DIAGNOSTIC SERVICE CODES OF B2958 AND 2960 ARE REFLECTED ON THE BULLETIN. I ALSO REVIEWED THE FIRST 200 COMPLAINTS ON THIS SITE AND SEE THAT 26 OF THOSE 200 WERE FOR THIS SAME MATTER. I AM SURE THERE ARE MANY MORE IN THE REMAINING 545 COMPLAINTS. IF CHEVROLET KNEW THIS WAS A PROBLEM IN THE YEAR THIS CAR WAS SOLD 2004 SHOULDN'T A RECALL HAVE BEEN DONE AT THAT TIME WHEN THE CAR WAS UNDER WARRANTY? CAN A RECALL NOT BE DONE ON THIS CONTINUING PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499601February 21, 2013
SUSPENSION, WHEELS, ENGINE
EXCESSIVE WEAR ON MY REAR TIRES. I HAVE BEEN TOLD THAT THE SUSPENSION IS FAULTY AND THAT EXCESSIVE REPAIR WORK HAD TO BE DONE TO REMEDY THIS. I HAD TO CALL AAA ON ONE OCCASSION BECAUSE ONE OF MY REAR TIRES BLEW OUT BECAUSE OF THIS PROBLEM. NO INJURIES AND I WAS LUCKY THAT I WAS DRIVING IN THE CITY WHEN THIS HAPPENED. ON THE HIGHWAY, I COULD HAVE CAUSE GREAT DAMAGE TO MYSELF AND POSSIBLY TO OTHERS AROUND ME. MY CAR BURNS THRU OIL SO SUPER FAST. IT BURNS A QUART OF OIL APPROXIMATELY EVERY 750 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499245February 19, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE TRACTION CONTROL AND CHECK ENGINE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AS THE VEHICLE STALLED. THE FAILURE RECURRED ALSO WHEN USING CRUISE CONTROL FUNCTION AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS AWAITING DIAGNOSIS OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498545February 18, 2013
ENGINE
BLOWN HEAD GASKET. DOING SEARCHES ON INTERNET, THERE ARE THOUSANDS OF COMPLAINTS FOR THIS ISSUE WITH THIS ENGINE TYPE! SPARE US ALL THE EXPENSIVE REPAIR COST AND ISSUE A RECALL ALREADY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498358February 16, 2013
SEATS
NOTICED THAT FRONT DRIVER'S SEAT APPEARED TO BE LOOSE. TOOK VEHICLE TO CHEVROLET DEALER WHERE IT WAS PURCHASED. UPON INSPECTION BY THE DEALERSHIP THE FOLLOWING WAS DISCOVERED '" SEAT FRAME BOLTS IN THE REAR AND SLIDES INTO SLOTS IN THE FRONT FOUND METAL FATIGUED ALLOWING SEAT TO MOVE SLIGHTLY". SINCE THE VEHICLE IS NO LONGER COVERED BY THE FACTORY WARRANTY, THE DEALERSHIP WILL NOT FIX. THE SERVICE MANAGER SUGGESTED THAT I TAKE VEHICLE TO A AUTO BODY SHOP TO SEE IF A PIECE OF METAL CAN BE WELDED ONTO THE AREA WHERE THE FRONT OF THE SEAT IS ATTACHED TO THE BODY OF THE VEHICLE. THE MAIN CONCERN THAT I HAVE IS THE SAFETY OF THE DRIVER IF VEHICLE IS INVOLVED IN A COLLISION. HOW THE METAL CAN FATIGUE IN A VEHICLE THAT IS ONLY THREE AND A HALF YEARS OLD MAKES NO SENSE. PLEASE LOOK INTO THE PROBLEM AND ADVISE. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498320February 15, 2013
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY KEY IS STUCK IN THE IGNITION AND WILL NOT TURN BACK TO THE OFF POSITION SO I CAN GET THE KEY OUT. I HAVE TO DISCONNECT MY BATTERY TO KEEP THE BATTERY FROM DRAINING COMPLETELY WHEN NOT IN USE AND RECONNECT MY BATTERY WHEN I NEED TO DRIVE MY CAR, AND I CANNOT LOCK MY CAR BECAUSE OF THIS. I FEEL THIS IS A SAFETY ISSUE BECAUSE I COULD GET INJURED WHILE CONNECTING OR DISCONNECTING MY BATTERY AND I CANNOT SECURE MY CAR. THE PASSENGER AIR BAG INDICATOR IS ON. IT WAS NOT ON WHEN I PURCHASED THIS USED CAR BUT IT CAME ON AT APPROXIMATELY 70,000 MILES. MY REAR DEFROSTER BARELY WORKS. THE SPEEDOMETER STICKS AT ZERO THEN STARTS WORKING FOR A FEW TENTHS OF A MILE THEN GOES BACK TO ZERO AGAIN. I HAVE TO GUESS WHAT SPEED I AM GOING. THE SPEEDOMETER STARTED MALFUNCTIONING AT ABOUT 68,000 MILES. CHEVROLET REFUSES TO REPAIR ANY OF THE ABOVE AT THEIR EXPENSE. STATING THERE IS NO RECALL ON THIS VEHICLE. I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THE KEY GETTING STUCK IN THE IGNITION ON MANY MODELS OF CHEVROLET VEHICLES ON THE INTERNET. WHY ISN'T THERE A RECALL ON THESE ISSUES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498094February 14, 2013
SERVICE BRAKES, HYDRAULIC, STRUCTURE
TRACTION CONTROL SYSTEM ACTIVATES WHEN IT SHOULD NOT. BRAKE PEDAL HAS BUZZING NOISE AND PRESSURE WHILE BRAKING FROM AROUND 35 MPH. CAUSES THE VEHICLE TO JERK TO THE RIGHT. ALSO, WHEN THE TCS ACTIVATES WHEN IT SHOULD NOT, IT DOES NOT ALLOW FOR ACCELERATION AND HAS LEFT ME PULLING OUT OF A SIDE STREET TO ALMOST GETTING STRUCK BY CROSS TRAFFIC. BOTH ARE VERY DANGEROUS SITUATIONS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498119February 14, 2013
TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, ENGINE
I HAVE A 2009 CHEVY IMPALA LT & WAS DRIVING APROXIMATELY 50MPH DOWN THE ROAD WHEN ALL OF A SUDDEN THE "SERVICE TRACTION CONTROL MESSAGE CAME ON, THE CHECK ENGINE LIGHT CAME ON & ENGINE POWER WILL BE REDUCED MESSAGE CAME ON". THE CARS SPEED DROPPED DOWN TO ABOUT 40MPH & WOULD HARDLY GO. I DIDN'T KNOW WHAT WAS GOING ON. IT REALLY SCARED ME BECAUSE I THOUGHT MY CAR WAS GOING TO CUT OFF. I DID GET TO WORK SAFELY BUT I AM TERRIFIED TO DRIVE THIS CAR. I SEARCHED MESSAGE BOARDS ON THE INTERNET & CAME ACROSS 297 MESSAGES FROM OTHER PEOPLE WHO OWN GM VEHICLES THAT THIS HAS HAPPENED TO. A COUPLE OF PEOPLE SAID THEIR CARS ACTUALLY CUT OFF ON THEM WHILE GOING DOWN THE HIGHWAY AT A HIGH RATE OF SPEED. ONE WAS INVOLVED IN AN ACCIDENT. THE PROBLEM FROM WHAT I HAVE READ HAS SOMETHING TO DO WITH THE ACCELERATOR PEDAL POSITION SENSOR OR THROTTLE BODY. FROM WHAT I HAVE READ GM KNOWS ABOUT THIS PROBLEM BUT HAS NOT DONE A RECALL ON THIS. A COUPLE OF PEOPLE POSTED THAT THEIR LOCAL CHEVY DEALERSHIP COVERED THE REPAIR EVEN THOUGH THEIR CARS WERE NO LONGER UNDER WARRANTY. I CALLED MY LOCAL CHEVY DEALERSHIP AND THEY TOLD ME THAT THEY COULDN'T DO ANYTHING ABOUT IT. THEY SAID THAT I WOULD HAVE TO PAY FOR REPAIRS MYSELF. TO ME, THIS IS UNACCEPTABLE. I COULD HAVE A WRECK & GET KILLED OR KILL SOMEONE ELSE. I DON'T UNDERSTAND WHY A COMPANY WOULD CLEARLY KNOW ABOUT A PROBLEM WITH THEIR VEHICLES AND DO NOTHING ABOUT IT. I THINK THAT GM SHOULD COVER THE REPAIRS TO MY VEHICLE AND TO ANY OTHERS THAT ARE HAVING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497989February 13, 2013
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH THE TRANSMISSION FAILED. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO A MECHANIC FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT THAT THEY WERE NOT FAMILIAR WITH THE TYPE OF FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Impala