Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11709129January 6, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I am on 20 service calls.Mine is currently having onstar issues screens glitching, Apple CarPlay won’t connect, sensors on mirrors are going off nothing beside me, when I hit my breaks it keeps turning my emergency brake on and engine power reduced keeps coming on dash but the dealership is saying GM said my warranty is voided due to a aftermarket part
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709087January 6, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
OnStar Module malfunctioned, has been diagnosed and awaits identification of specific type of module to determine if one is available or if it is one that will be on back order. The safety of myself and my family was put at risk, along with others, when vehicle braking system randomly activated and slammed on the brakes despite clear highways all around, almost causing us to be rear-ended more than once. This has happened prior to 12/01 several times randomly but we assumed the sensor was sensitive and was picking up something we couldn't see, however this was not the case in this situation. The battery keeps going dead and needing jumped and there are numerous warning messages/lamps. Dealer service department confirmed OnStar module failure and need for replacement, has not yet reproduced braking issues. Vehicle is currently at dealership service department for inspection and was deemed unsafe to drive at this time. Dealer stated they had no loaner vehicles to supply and instructed us GM would reimburse up to $45 daily for rental at Enterprise, so a rental vehicle was obtained and placed on waiting list at two different dealerships for loaner vehicle. WiFi and Navigation System originally quit working, then car battery started dying and requires being jumped multiple times if not driven within 8 hours, Received alerts off and on of "Lane Change Alert System Off", "Service Parking Break", "Adaptive Cruise Control Temp Unavailable", "Service Power Steering", "Service Electronic Stability Control", "Service Transmission Now, Unable to shift soon", and cruise control/Lane assist etc quit working. We became stranded in another town and had to purchase a portable jumper. Dealer currently has no anticipated repair date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709086January 6, 2026
UNKNOWN OR OTHER
I am submitting this letter to formally notify the NHTSA of a safety critical defect in my 2025 Chevrolet Equinox Activ starting on 12/9/25 involving the Telematics Control Module (TCM), GM part number 85669062. This defect results in intermittent or complete failure of essential OnStar safety functions, including Automatic Crash Response, emergency communication, and accurate GPS location reporting. During normal driving, the vehicle experiences the following failures: •Loss of telematics connectivity •Inability of OnStar services to initialize or maintain a connection •GPS location drift or inaccurate positioning •Failure to reliably transmit vehicle location or contact emergency services These failures occur without user action and under normal operating conditions. The defect directly impairs systems intended to provide crash detection and emergency communication. If a collision occurs, the vehicle may not contact emergency services or may transmit an incorrect location. This represents a loss of a safety system that General Motors advertises as part of the vehicle’s crash response capability. On December 9, 2025, my Chevrolet dealer confirmed that the Telematics Control Module had failed and requires replacement. General Motors has placed this part on national backorder with no estimated availability, leaving the vehicle in an unsafe condition with no available remedy. General Motors has not issued a recall, service bulletin, or customer satisfaction program addressing this defect. The absence of available replacement parts suggests a potential supplier level issue affecting multiple vehicles. Given the safety implications, part unavailability, and potential for a broader pattern of failures, I respectfully request that NHTSA: •Review this defect as a potential systemic issue •Evaluate whether similar failures are occurring in other GM vehicles •Consider opening a Preliminary Evaluation (PE) if warranted. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708723January 5, 2026
VISIBILITY/WIPER, WHEELS, ENGINE
The wiper blade motor is gone out. The tire pressure sensor is off : the oil seems to disappear faster than the sensor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708995January 5, 2026
FUEL/PROPULSION SYSTEM
My wife and I were driving to Galveston on I-45 and were driving through La Marque when our car suddenly lost power. I started moving over to the outside lane and went to turn on the emergency lights. I realized the lights were already on. We heard a thump and thought that the serpentine belt had broken and that the engine would overheat, followed up by white smoke coming from the dash vents. My wife opened her window and leaned out the window while I tried to control the SUV without power. A truck pulled next to us and the passenger screamed that our car was on fire. I stepped on the brakes, but my foot went to the floor without effect. I hit the button for the emergency parking brake, but it didn't stop the car. I let the car slow down and then black smoke was coming from the vents. We were choking from breathing the smoke and I tried to open my window, but all electrical systems had quit working. The car finally slowed enough for me to shove the gear shift into park. My wife jumped out of the car and fell to the pavement, also hitting the concrete barrier on the side of the highway. My seat belt was stuck and I kept pushing the button and reached for my pocket knife to cut the belt when it released. At this point, flames were coming from the vents when I reached for the door handle and open the door. I fell out of the car onto the highway, rolling away. I was finally able to get up and saw several vehicles stopped behind us, but some were still driving through. I got away from the car and found my wife who was being helped by another man who stopped ahead of us. The car was on fire, mostly from the back, heavily in the left rear where the gas tank is. The car was completely burned and an unknown retired firefighter said all of the signs point to a defective fuel pump.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11708908January 5, 2026
LANE DEPARTURE: BLIND SPOT DETECTION
vehicle gives false blind side alerts on driver side. Happens when no objects are approaching. Happens when vehicles pass from opposite direction. System otherwise works as advertised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708891January 5, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle’s heating system operates intermittently or takes an excessive amount of time to produce heat, reducing cabin visibility and comfort in cold conditions and creating a potential safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708874January 5, 2026
FUEL/PROPULSION SYSTEM
Vehicle unexpectedly stalled 10/5/2024 while driving at 45 mph on a highway. It would not restart. We were able to get to the side of the road and call for a tow truck. It was towed to the dealer where we purchased. It sat in the parking lot for a few days and they were able to restart it. The dealer could not find anything wrong. On 12/19/2025 the vehicle again unexpectedly stalled doing 50 mph on a three lane highway. It would not start. With a lot of beeping and cutting off upset drivers we were able to get the car off the road. We again had it towed to the dealer where we bought it new. They found there was a faulty fuel pump driver module. They replaced the module and we picked up and paid $386.62. It seems to be running fine now, but found this issue is a recall for many equinoxes with the same car years but my vin is not listed in the recall. I also see the replacement modules are being recalled. This is a dangerous situation for myself, my family, passengers and others on the road. This vehicle dies with no warning. No lights go on. It just plain stops running. No one should have to pay for this repair no matter the vin. Note this equinox has less than 60,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708812January 5, 2026
VISIBILITY:WINDSHIELD, VISIBILITY, POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708782January 5, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle’s display screen intermittently goes black, rendering the rearview camera inoperative. This failure significantly impairs rear visibility and creates a safety hazard while reversing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708674January 4, 2026
ENGINE
The most noticeable things wrong are the RPMs and the oil consumption. The RMPs fluctuate at idle, hinting at a misfiring of the pistons, which you can hear when it sits at idle. The second thing is I top off the oil with a quart of oil every gas fill up. The engine light keeps popping on even after engine repairs are done. The exhaust manifold and catalytic converter had to be fixed and that didn't solve the problem. The pistons' psi was tested and one piston had a psi of 70 while the other 3 tested to 125 psi. This is low for all the pistons with a possible broken seal on the one or something else. Chevy recommended 7500 miles between oil changes, but it should be 3000 to 5000. I think in the car's early life, oil changes were not as frequent as they should have been causing damage to the engine that is showing problems now. Having to add a quart of oil at every gas fill up can cause serious damage to the engine and other parts of the car as well, and already has. I will attach a recent repair at Chevy and screenshots of what Google said Chevy recommended for these cars at first. Now realizing that 7500 miles is more than twice as long as it should be for an oil change, Chevy will say 3,000-5,000 for an oil change. But now the range is 3,000 to 7,500. This is not reliable information for these cars. I don't trust my vehicle to go over 3,000 miles due to the oil consumption. The RPMs still fluctuate and the engine light came back on. I suspect something deeper in the engine is wrong, which if it is not fixed, more damage to the engine and car is inevitable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708652January 4, 2026
STRUCTURE:BODY
When I purchased the car new, and brought it home I noticed the windows seemed a little dirty, so I proceeded to wash them, At that point I noticed a blurry windshield with what appeared to be sticky spots. No matter how often I washed them it never got better. Went back to the dealer, they washed them, but no better. After making an appointment with the service department they confirmed the windshield was defective and that they would replace it (one) time but could not guarantee the replacement would be any better, because the 2025/2026 Chevy Equinox SUV's are noticing this type of defect with the windshields, I went on line and read the same thing. So even though the windshield has been replaced, it is no better with the same problem, also a little worse. When you drive into the sun it becomes very blurry and somewhat distorted, and more noticeable, And there is some sort of a film over the windshield causing the glare and blurriness. Since they replaced it there is nothing else the car dealer can do for me, So I'm stuck with it. It is very difficult to drive into the sun, it really effects me. This is not regarding an accident, but the fact that the dealer sold me a brand new 2026 Chevy Equinox with a defective windshield. Date of purchase: 7/15/25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708472January 3, 2026
SERVICE BRAKES
Driving down a curvey road and my brake pedal was hard without no warning or indication. Almost was hit head on because of this. Looks like the Vacuum Pump Seal failed and I lost all of my engine oil, which caused that to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708538January 3, 2026
STEERING, VEHICLE SPEED CONTROL, POWER TRAIN
Safety Complaint: Engine Stall/Loss of Power at Highway Speeds – 2014 Chevy Equinox Incident Details: • The Failure: While driving, the vehicle suddenly stopped responding to the accelerator. I was forced to navigate through highway traffic to the shoulder with no engine power. Once stopped, the vehicle would not restart. • Warning Signs: Leading up to the event, the Check Engine light and Battery light flickered intermittently. • Diagnostic History: Prior to the breakdown, a technician replaced the starter and checked the battery, yet the Check Engine light remained on. The engine exhibited high RPMs (reaching 3,000+) during normal acceleration before the total failure. • Safety Risk: This defect caused a complete loss of propulsion in high-speed traffic, placing myself and my infant in immediate danger of a high-speed rear-end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708317January 2, 2026
UNKNOWN OR OTHER
I bought a vehicle from a small dealership as a "as is". My passenger side door shifted. Its does not state on the title and I was not told that it was in a accident. I have had this vehicle about a month now. I have a loan against it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708325January 2, 2026
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Chevrolet Equinox. The contact stated that the vehicle was consuming an excessive amount of oil. The contact was adding one quart of oil weekly. The contact stated that the vehicle stalled while driving at 25 MPH, but was able to restart. While at a stoplight, the vehicle stalled. There was an abnormal knocking and rattling sound coming from the engine. The engine warning light was illuminated. The reduced engine power message was displayed. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708395January 2, 2026
UNKNOWN OR OTHER
Telematics unit in my Chevrolet equinox EV 2025 has failed. GPS/navigation/wifi does not work anymore. Calls to onStar for collision data / support in emergencies also do not work anymore. Also, basic features on the myChevrolet app to unlock/lock the car do not work. This happened gradually over time. Around 6 months after owning the vehicle, the GPS unit would sometimes randomly turn on/off and show my current location 1-2 miles away from my actual location. Then around 9 months after owning the vehicle, the unit as a whole failed and the whole tablet doesn’t work anymore. The dealer initially claimed that it was an issue with my onStar plan, but it is actually an issue with the telematics unit that needs to be replaced. This is a very well known problem is searched online across all newer GM vehicles that depend on Onstar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708061December 31, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Rear spear tire compartment full of water. Sunroof drains leaking into rear fuse box. Fuel pump and fuel pump module failing when driving. Turbo locking up from oil seal failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708036December 31, 2025
VISIBILITY/WIPER
You can't see clearly out the windshield while driving during the day or night due to dashboard reflection on the windshield. The defect is highly publicised on the internet and on Equinox EV forums. I was told it is an engineering defect due to the windshield's angle and cannot be fixed. I have asked Chevrolet to do a buyback because, even with the TSB fix for the dash cover, it doesn't fully address the safety issue. Chevrolet should not be selling vehicles with window glare that makes it impossible for the driver to see the driving field clearly 30-50% of the time, as it is for me when driving the Chevrolet Equinox EV. I don't feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707798December 30, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while her son was driving at 55 MPH, the vehicle failed to accelerate and stalled. The check engine warning light illuminated. The contact was unsure whether the driver was able to coast to the side of the road. The driver was able to restart the vehicle; however, the vehicle stalled after driving a short distance. The contact's son was able to coast to the side of the road. The vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to Firestone, where DTC: P129F, which indicated a Fuel Pump Control Module (FPCM) failure, and DTC: P102B, which indicated a sensor circuit failure, were retrieved. The vehicle was not repaired and remained at Firestone. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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