Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#10971156April 7, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING 40 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED WITHOUT WARNING. THE CONTACT'S HUSBAND DIAGNOSED THAT THE WIPER TRANSMISSION LINKAGE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971168April 7, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 CHEVROLET EQUINOX. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 55 MPH, THE DRIVER'S SIDE WINDSHIELD WIPER BECAME LOOSE AND FAILED TO FUNCTION. THE CONTACT DIAGNOSED THAT THE WINDSHIELD WIPER TRANSMISSION LINKAGE FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS ABLE TO PROVIDE A TEMPORARY REPAIR. THE VEHICLE WAS NOT PERMANENTLY REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970998April 6, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE DRIVING VARIOUS SPEEDS, A RATTLING NOISE COULD BE HEARD COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A CLOG POSITIVE CRANK CASE VENTILATION AND THE OIL SEALS, MANIFOLD, AND PCV VALVE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970635April 5, 2017
AIR BAGS
I GOT A MESSAGE ON MY DASH BOARD SAYING I NEED TO SERVICE THE AIRBAGS, I GET THIS MESSAGE EVERY TIME I DRIVE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970438April 4, 2017
UNKNOWN OR OTHER
THE EQUINOX WENT FROM PARK TO REVERSE WHILE RUNNING THEN WENT INTO THE DITCH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10970322April 3, 2017
ENGINE
USING WAY TO MUCH OIL. VERY DISAPPOINTED. I BUY A CAR TO KEEP LONG TERM. PRETTY OBVIOUS THIS PROBLEM WAS WELL KNOWN BY AUTOMAKER. I WAS NEVER NOTIFIED. WILL NEVER BUY A GM AGAIN!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970024April 2, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
MY CAR SHUT DOWN WHILE I WAS DRIVING. I HAVE BEEN HAVING PROBLEMS WITH THE CHECK ENGINE LIGHT COMING ON.. I AM AFRAID TO DRIVE IT. I AM HAVING IT TOWED TO THE DEALERSHIP TOMORROW. I AM DRIVING A RENTAL. I WILL NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY. I HAVE BEEN READING THE COMPLAINTS. WHY HAVE THIS SUV NOT BEEN RECALLED. ARE THEY WAITING FOR SOMEONE TO BE KILLED BEFORE THEY DO THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970021April 2, 2017
STEERING
WHILE TOWING 4 WHEELS DOWN BEHIND MOTOR HOME...TRAVELING NORTH BOUND ON I-75 IN TENNESSEE WITHIN 100 MILES OF THE TENNESSEE GEORGIA BORDER I HIT A VERY ROUGH PATCH OF THE INTERSTATE GOING 64 MPH. MY 2012 4 CYLINDER CHEVROLET EQUINOX STARTED TO VIOLENTLY SHAKE MY MOTORHOME, WHEN I GLANCED AT MY REARVIEW MONITOR THE STEERING WHEEL ON THE CAR WAS WHIPPING BACK AND FORTH. FORCING ME TO MAKE AN EMERGENCY STOP ON THE OUTSIDE BERM, THIS WAS AROUND 3:00 AM THERE WAS LITTLE TRAFFIC AT THE TIME, SO I WAS LUCKY. WHEN MY SPEED DROPPED TO 5 TO 10 MPH IT STOPPED AND IT NEVER HAPPENED AGAIN. AFTER SOME THOUGHT THIS WAS THE 2ND TIME THIS HAPPENED AND AROUND THE PART OF I-75 NORTH BOUND ABOUT 2 YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969705March 31, 2017
SERVICE BRAKES, POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STARTED TO DECELERATE WITH THE ENGINE RPMS AT 6,000 WHEN THE CONTACT REMOVED HIS FOOT FROM THE ACCELERATOR PEDAL. IN ADDITION, THE VEHICLE FAILED TO REVERSE AND THE "D" ON THE INSTRUMENT PANEL WAS BLINKING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT ONSTAR PRODUCED CODES P0776 AND P0700. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,300. ..UPDATED 08/30/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969554March 30, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969419March 29, 2017
STEERING
WHILE DRIVING THROUGH A RESIDENTIAL AREA AND MAKING A RIGHT HAND TURN, THE STEERING WHEEL LOCKED IN THE RIGHT HAND POSITION. TO AVOID A CRASH, I QUICKLY TURNED THE WHEEL TO THE LEFT. THIS OCCURRED TWO TIMES PRIOR , DURING THE COURSE OF A YEAR OF OWNING THE CAR. WHEN IT OCCURRED THE FIRST TIME, I JUST ASSUMED I SLIPPED ON A PIECE OF ICE THAT WAS LEFT OVER FROM A STORM. HOWEVER, ON THE THIRD TIME, AS I TURNED THE WHEEL TO THE OPPOSITE DIRECTION, MY KEY CHAIN BROKE OFF FROM THE KEY FOB AND THE REMAINDER OF KEYS ON THE KEY CHAIN. (I HAD MULTIPLE KEY RINGS, SHOPPING REWARD FOBS, ETC ON KEYCHAIN). WHAT WAS LEFT WAS A SMALL PORTION OF THE KEY LEFT STUCK INSIDE THE IGNITION. I WAS UNABLE TO TURN THE VEHICLE OFF. IT WAS THEN TOWED TO THE DEALERSHIP (CAR RUNNING) AND I WAS TOLD THAT A SET OF PLYERS HAD TO BE USED TO REMOVE THE KEY FROM THE IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969426March 29, 2017
ENGINE
OIL CONSUMPTION.6 MONTHS AGO CALLED ANTELOPE VALLEY CHEVROLET 1160 MOTOR LANE, LANCASTER,CA ABOUT OIL CONSUMPTION. I NOTICED NO OIL WAS VISIBLE ON THE ENGINE OIL DIP STICK. THE SERVICE ADVISOR STATED MAKE SURE TO FILL IT UP AND WATCH IT NO NEED TO BRING IT IN AT THIS TIME. ON MARCH 15, 2017 THE VEHICLE POPPED AN ENGINE CODE FOR BOTH KNOCK SENSORS AND PERFORMANCE OF THE SENSORS. I THEN MADE AN APPOINTMENT THAT EVENING FOR THE FOLLOWING MORNING. AFTER MAKING THE APPOINTMENT I CHECKED THE ENGINE OIL AND NO OIL WAS PRESENT AT THAT TIME AGAIN. I ADDED 2.5 QUARTS OF OIL TO MAKE THE DRIVE TO DEALERSHIP THE NEXT MORNING. I ALSO RESEARCHED AND FOUND THAT THERE WAS AN OPEN RECALL FOR OIL CONSUMPTION. THE DEALER DIAGNOSED MY VEHICLE BY DOING AN OIL CHANGE AND FOUND METAL FLAKES IN THE OIL FILTER. THE ENGINE OIL LIGHT NEVER CAME ON DURING THE LAST SIX MONTHS.THE DEALERSHIP STATED THE ENGINE NEEDED TO BE REPLACED AT A PRICE OF $8,000. AS A MILITARY MEMBER WHO HAS MOVED 6 TIMES IN LAST 3 YEARS IT IS REALLY HARD TO KEEP RECEIPTS. THE DEALERSHIP STATED WITHOUT MAINTENANCE RECORDS THEY WILL NOT DO ANYTHING OR PROVIDE ANY ASSISTANCE. THE SERVICE ADVISOR SAID THAT WE CAN HAVE YOU TALK TO SALES DEPARTMENT AND SEE WHAT THEY CAN DO FOR YOU. ON MONDAY MARCH 20, 2017 I WENT INTO THE DEALERSHIP WANTING TO TALK WITH SERVICE MANAGER ROBERT. HE STATED THEY COULDN'T DO ANYTHING WITHOUT SERVICE RECORD AND I FINALLY CONVINCED HIM TO SUBMIT IT FOR WARRANTY WORK. THAT EVENING I CALLED CORPORATE AND SPOKE WITH CUSTOMER CARE. THEY TOOK MY CLAIM AND CALLED ME BACK ON MONDAY MARCH 27, 2017. CORPORATE STATED THEY COULD NOT DO ANYTHING OR PROVIDE ANY ASSISTANCE. TODAY, MARCH 29, 2017 SERVICE ADVISOR CALLED ME AND STATED THEY WOULD NOT DO ANY WARRANTY WORK. I THEN STATED I WILL PICK MY VEHICLE UP AND WILL BE FILING AN OFFICIAL COMPLAINT. GENERAL MOTORS IS NOT BACKING THEIR PRODUCT UP OF THIS KNOW ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969233March 29, 2017
VISIBILITY/WIPER
TRANSMISSION DIED ON MY WIPER BLADES CAUSING BAD VISIBILITY AND WAS UNABLE TO DRIVE IT DUE TO IT SNOWING OUT. I THEN HAD TO BRING IT TO A DEALER SHIP DEPAULA CHEVORLET WITH NO WIPERS AND PAY $350 TO HAVE THEM REPLACE THE TRANSMISSION. THERE IS A RECALL ON THE 2013 WHY NOT MINE A 2011 AWD CHEVY EQUINOX LT? THIS HAPPENED I WANT TO SAY AT THE END OF FEBRUARY BEGINNING OF MARCH DURING A BLIZZARD IN UPSTATE NY WHILE DRIVING TO PICK UP MY DAUGHTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969362March 29, 2017
VISIBILITY/WIPER
WIPERS BECAME INOPERATIVE WHILE DRIVING IN A RAIN STORM. TOOK THE VEHICLE TO PHILLIPS CHEVROLET WHO ADVISED THE PROBLEM WAS THE WIPER TRANSMISSION WHEREBY ONE OF THE ARMS BROKE OFF AND CAUSED THE ASSEMBLY TO STOP WORKING. THE CHARGE WAS $420.02 TO REPLACE THE WIPER ASSEMBLY. THE DEALER ADVISED THE MOTOR FOR THE WIPER NEEDED TO BE REPLACED WHENEVER THE TRANSMISSION GETS REPLACED. AFTERWARD, I RECEIVED NOTICE FROM A FELLOW EQUINOX OWNER WHO ADVISED THE WIPER PROBLEM IS WELL KNOWN, AND THE ISSUE IS UNDER A RECALL UNDER GENERAL MOTORS #25302. IF IT IS A RECALL, WHY THEN WAS I CHARGED $420 BY THE CHEVROLET DEALER???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969392March 29, 2017
POWER TRAIN
DRIVING MY CAR HOME, STARTED LOSING POWER. PULLED OVER AND HAD IT TOWED TO MY MECHANIC. FOUND OUT MY TIMING CHAIN WENT AND RUINED MY ENGINE. I HAVE 75000 MILES ON IT AND HAVE MAINTAINED THE OIL CHANGES IN IT REGULARLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969390March 29, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE JERKED AND A WARNING INDICATOR ILLUMINATED. THE VEHICLE LATER SHUT DOWN IN THE MIDDLE OF THE ROAD AND WAS TOWED TO A DEALER. THE DEALER DIAGNOSED AND REPLACED THE TRANSMISSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 06/07/17*LJ UPDATED 06/09/17 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969060March 28, 2017
VISIBILITY/WIPER
DRIVING ON THE HIGHWAY DURING A RAIN STORM MY WINDSHIELD WIPERS QUIT WORKING. I HAD TO PULL OFF THE NEXT EXIT AND WAIT FOR THE RAIN TO STOP SO I COULD CLEARLY SEE. THE DEALER SAID THAT THE WIPER TRANSMISSION NEEDED TO BE REPLACED. THERE IS SOME KIND OF RECALL BUT IT DID NOT INVOLVE MY VIN NUMBER. CAR HAS 90,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968688March 27, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE DRIVING 55 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OFF THE ROAD UNTIL THE RAIN STOPPED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968736March 27, 2017
ENGINE
2.4L ECO TECH ENGINES HAVE A DESIGN FLAW WHICH IS DESCRIBED IN SERVICE BULLETIN NO.: 14882 AND APPARENTLY THIS BULLETIN WAS ONLY SENT TO SOME OWNERS BUT NOT ALL OWNERS AND THE ISSUE IS THE PCV ORFICE GETS PLUGGED WITH ICE IN THE WINTER CAUSING PRESSURE TO BUILD IN THE ENGINE WHICH IN TURN CAUSES THE REAR MAIN SEAL TO FAIL ON THE ENGINE. EVEN THOUGH MY EQUINOX HAD THIS 2.4L ECOTECH ENGINE AND I DID ALL THE REQUIRED MAINTENANCE AS REQUIRED GM FAILED TO SEND ME THIS NOTICE (WHICH THEY TOLD ME THAT DID NOT SEND IT TO ME SINCE I DID NOT HAVE AN ECO TECH WHICH I DID) BUT THEY ALSO EXTENDED THE WARRANTY TO FIX IT UNTIL 10 YEARS OR 120,000 MILES AND MINE FAILED AT 4 YEARS AND 125,000 SO OF COURSE THEY HAVE REFUSED TO FIX OR REIMBURSE ME FOR MY OUT OF POCKET COSTS FOR SOMETHING THAT COULD HAVE BEEN PREVENTED IF I WOULD HAVE BEEN TOLD ABOUT IT. ALSO MY TRUCK JUST LOST POWER AS I WAS DRIVING AND THIS COULD HAVE CAUSE A HUGE SAFETY ISSUE IF I HAD BEEN ON A BUSY FREEWAY AT THE TIME. I WAS DRIVING ON A COUNTY ROAD AT THE TIME JUST BEFORE ENTERING A FREEWAY WHEN THIS FAILURE HAPPENED. IF I WOULD HAVE BEEN SENT THE SERVICE BULLETIN I COULD HAVE PREVENTED A TOTAL ENGINE FAILURE BY HAVING THE ISSUE LOOKED AT AND DEALT WITH PRIOR TO THIS INCIDENT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968829March 27, 2017
UNKNOWN OR OTHER
WHILE DRIVING THE ENGINE SPEEDS UP BUT THE CAR WILL NOT MOVE ALMOST LIKE IT IS OUT OF GEAR..IT REVS AND THEN WILL BE OK AND BACK TO NORMAL SPEED AND I WAS ON A SURFACE STREET. NO ONE WAS BEHIND ME.LUCK FOR ME. AT TIMES MAKES A HIGH PITCHED SOUND WHILE THIS IS HAPPENING. THE NEAREST DEALER IS NOT 20 MILES FROM MY HOME. I AM AFRAID TO DRIVE THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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