Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11231269July 12, 2019
ENGINE
GM NOTIFIED US OF A KNOWN OIL CONSUMPTION PROBLEM WITH THE VEHICLE. OUR VEHICLE WAS CONSTANTLY LOSING OIL. WE COMPLETED THE OIL CONSUMPTION TESTS OVER A PERIOD OF TWO YEARS BEFORE THE SERVICE DEPARTMENT WOULD REPLACE THE PISTON AND RINGS, WHICH WERE REPLACED IN JUNE 2018. JULY 1ST 2019, AFTER 10,000 MILES, THE ENGINE EXPLODED AND CAUGHT FIRE WHILE DRIVING THE VEHICLE DOWN THE STREET. FORTUNATELY, NO ONE WAS SERIOUS HARMED. THE VEHICLE STOPPED IN THE MIDDLE OF A 6 LANE STREET IN MODERATE TRAFFIC. THE FIRE DEPARTMENT WAS CALLED AND PUT THE FIRE OUT. THE VEHICLE COULD NOT BE PUSHED OUT OF TRAFFIC AND WAS TOWED TO THE SERVICE DEPARTMENT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11231271July 12, 2019
UNKNOWN OR OTHER
I'VE DISCOVERED THAT I CAN'T GO LONGER THAN 30 MINUTES WITHOUT LOSING MY AIR CONDITIONING. I TOOK IT IN TO MONUMENT CHEVROLET. THEY SAID THERE'S NOTHING THEY CAN DO BECAUSE THERE'S A BULLETIN OUT ON IT. I HAVE MS, AND WITHOUT MY AIR CONDITIONING I CAN'T GO ANYWHERE OVER 30 MINUTES. IT'S JUST MISERABLE IN TEXAS WITHOUT AIR CONDITIONING. MONUMENT TOLD ME THAT I WOULD JUST HAVE TO WAIT UNTIL SOMETHING COULD BE DONE. SEEMS LIKE MY AIR CONDITIONING COULD BE REPLACED. THIS IS MY SECOND EQUINOX, I'VE ENJOYED EVERY MILE UNTIL NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231327July 12, 2019
VISIBILITY/WIPER
WIPERS WERE IN OPERATION DURING A HEAVY THUNDERSTORM AND THEY JUST STOPPED. VISIBILITY WAS ZERO AND TRAFFIC WAS HEAVY. FUSES WERE CHECKED AND THAT WAS NOT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231427July 12, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 70 MPH IN POURING RAIN, THE FRONT WINDSHIELD WIPERS SUDDENLY STOPPED WORKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. NEMINCHT CHEVROLET (1550 CASSAT AVENUE, JACKSONVILLE, FL) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231465July 12, 2019
ENGINE
BOUGHT THE CAR WITH 3 MILES ON IT. HAS LESS THAN 80 MILES ON IT NOW. IT'S IN THE SHOP PARTS ARE BACKORDERED TO FIX A TURBO HOSE CONNECTOR PROBLEM. WE HAVE OWNED THIS CAR LESS THAN 24 HOURS BEFORE RETURNING TO THE DEALER FOR REPAIRS. THE CAR WAS GOING ROUGHLY 35MPH. WHEN CHECK ENGINE LIGHT APPEARED AND POWER ALERT CAME ON ONSTAR ALSO SENT AN ALERT THAT THE CAR HAD THE CHECK ENGINE LIGHT AND ADVISED TO TAKE TO THE DEALER WITHIN 24 HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231498July 12, 2019
ENGINE
OIL CONSUMPTION IS RIDICULOUS. I HAVE TO ADD OIL EVERY 750 MILES, CAR MAKES TICKING NOISE WHEN FIRST STARTED AND LUNGES WHEN VEHICLE COMES TO A STOP. SLUGGISH WHEN DRIVING ON INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231490July 12, 2019
ENGINE
TIMING AND OR BALANCE CHAIN TO THE ENGINE IS STRETCHED AND COULD RESULT IN BREAKAGE. THIS CAN HAPPEN AT ANYTIME. THIS HAS BEEN A KNOWN ISSUE WITH THIS ENGINE AS REPORTED IN GM SPECIAL COVERAGE 12312D THAT SPECIFICALLY COVERS 2010-2011 CHEVROLET EQUINOX, ALONG WITH 3 OTHER MODEL VEHICLES. MY VIN IS NOT FLAGGED AS PART OF THIS SPECIAL COVERAGE ALTHOUGH IT IS CAUSING THE SAME ISSUE WITH THE SAME MODEL AND YEAR AS DEPICTED IN THE SPECIAL COVERAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231502July 12, 2019
ELECTRICAL SYSTEM
THE VEHICLE WAS IN MOTION. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST. THIS HAPPENED ON A VERY HOT AND SUNNY SUMMER DAY. THE WINDOWS WERE ROLLED DOWN AND THE A/C WAS OFF. THE RADIO STARTED TO LOOP A SONG THAT WAS PLAYING. I WAS UNABLE TO MUTE IT, TURN IT DOWN, AND TURN IT OFF. THE INFOTAINMENT BUTTONS WERE DOING NOTHING. I TURNED ON THE A/C AND THE INTERIOR COOLED DOWN. THE RADIO FUNCTIONED AS NORMAL ONCE IT WAS COLD. THIS HAS HAPPENED IN THE PAST AS WELL. ONE TIME, IT WAS DURING WINTER AND THE HEAT WAS ON. THE RADIO MALFUNCTIONED. THE HEAT WAS TURNED OFF. AFTER A FEW MINUTES, IT WENT BACK TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231011July 11, 2019
ENGINE, POWER TRAIN
I PURCHASED THE CAR IN APRIL, 17, WENT FOR FIRST "PREPAID" OIL CHANGEJUNE, MENTIONED OIL LEAK. TOLD BY SERVICEMAN, FIXED.2ND OIL CHANGE AROUND SEPTEMBER, STILL SEEING OIL LEAK. SAID FIXED. LAST JANUARY 2018, I TOOK A VIDEO OF PUDDLE OF OIL IN GARAGE SO THEY CAN SEE IT WAS ACTIVE LEAK. CAR KEEP ALL DAY. FIXED. THIS PAST MAY, TOOK IT IN THEIR REPORT SAID, OIL LEAK, THAT NEEDS TO BE CHECKOUT OUT. I HAVE NOT TAKEN THE CAR TO ANYONE ELSE. BRUCE LOWRIE CHEVROLET HAS THE HISTORY. I PREPAID FOR OIL CHANGES AND GO REGULARLY. DATES ARE APPROXIMATE BUT I HAVE REPORTS IN MY CAR GLOVEBOX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231107July 11, 2019
ENGINE
ENCOUNTERED AN ISSUE WHERE THE CAR WOULD RANDOMLY SHUT THE ENGINE OFF WITHOUT ANY TYPE OF LIGHT OR WARNING. THIS HAPPENED FOR THE FIRST TIME A WEEK BEFORE WE COULD GET IT TO THE SHOP, IN THAT WEEK IT HAPPENED 8 TIMES. ONE OF THESE TIMES WAS WHILE MOVING AND MY WIFE WERE NEARLY T-BONED ON A HIGHLY CONGESTED ROAD. MY WIFE BEGAN GETTING EXTREMELY ANXIOUS WHEN SHE HAD TO DRIVE THE CAR AND SCARED IT WOULD DIE ON THE INTERSTATE.THE CHEVY DEALERSHIP SAID THIS WAS BEING CAUSED BY HIGH OIL CONSUMPTION, THIS WAS NEWS TO US BECAUSE THE CAR HAD NOT NOTIFIED US OF THAT AT ALL (NO OIL OR CHECK ENGINE LIGHTS) AND WE WERE AT ABOUT 3K SINCE LAST OIL CHANGE WITH FULL SYNTHETIC (70K TOTAL MILES). THE DEALERSHIP THEN WENT ON TO SAY THAT THE PISTON RINGS AND PISTONS NEED TO BE REPLACED FOR $4,200. I GOOGLED '2011 CHEVY EQUINOX PISTON RINGS' AND ONE OF THE FIRST RESULTS WAS 'SPECIAL COVERAGE ADJUSTMENT 15285D' FOR EXCESSIVE OIL CONSUMPTION CAUSED BY THE PISTONS AND RINGS. I ASKED THE DEALERSHIP WHY HE NEVER MENTIONED THIS AND HE SAID IT DIDN'T APPLY TO OUR VIN BUT HE DIDN'T KNOW WHY. AFTER A BACK AND FORTH OF 'THAT MAKES NO SENSE, IT'S THE EXACT ISSUE' AND 'I DON'T KNOW IT'S ABOVE MY PAY GRADE' HE EVENTUALLY SAID 'BASED ON THE VIN YOUR CAR WASN'T BUILT WITH THE SAME PARTS' WHICH I REALIZED AFTER CALLING THE GM CUSTOMER SERVICE LINE DIRECTLY WAS A LIE. GM TOLD ME THAT MY CAR WAS COVERED UNTIL NOVEMBER, 2018 (THIS HAPPENED JULY 19) BECAUSE GM DID THE SERVICE ADJUSTMENT OUT TO 7 YRS/120K MILES. GM TOLD ME SHE IS UP-CHANNELING OUR CASE TO SEE IF GM WILL PAY FOR SOME OF IT, STILL WAITING TO HEAR BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231141July 11, 2019
AIR BAGS, SEAT BELTS
AIR BAG LIGHT COMES ON. SOMETIMES IT DOESN'T COME ON AND SOMETIMES IT DOES. IT'S BEEN DOING THIS FOR CLOSE TO 2 YEARS. PASSENGER SEAT BELT HAS BEEN STICKING OFTEN. SOMETIMES I CAN BARLEY GET IT TO UNCLICK. THIS HAS BEEN HAPPENING FOR ABOUT 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230786July 10, 2019
POWER TRAIN
THE TRANSMISSION JUST WENT OUT DRIVING DOWN THE ROAD, COULD NOT MOVE IT, COULD HAVE BEEN VERY DANGEROUS IF ON A BUSY HIGHWAY. DRIVING AT REGULAR SPEED, JUST SOUNDED LIKE IT SHIFTED TO PARK, NO WARNING AT ALL. WAS FORCED TO REPLACE TRANSMISSION AT $5000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230788July 10, 2019
VISIBILITY/WIPER
I WAS DRIVING IN VERY HEAVY RAIN ON THE HIGHWAY DURING A TIME WHERE THERE WAS LOW VISIBILITY AND MY WINDSHIELD WIPERS STOPPED WORKING. I HAD 3 CHILDREN IN THE CAR WITH ME (2 WERE IN A CAR SEATS). ONCE I WAS ABLE TO GET OVER TO THE SHOULDER I CALLED ONSTAR/ CHEVY ROADSIDE ASSISTANCE AND THEY INFORMED ME THAT THE ONLY WAY THEY COULD ASSIST WAS TO TOW MY CAR TO A DEALERSHIP WHICH IN REALITY WASN'T POSSIBLE BECAUSE THE 3 KIDS AND I WERE NOT GOING TO FIT IN THE TRUCK WITH THE TOW TRUCK DRIVER. SO THE KIDS AND I WAITED IN THE CAR ON THE SHOULDER OF THE HIGHWAY DURING HEAVY TRAFFIC UNTIL THE RAIN STOPPED SO THAT I COULD DRIVE MY CAR TO A SAFER PLACE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230836July 10, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
USING NAVIGATION WITH PHONE THROUGH INFOTAINMENT DISPLAY CAN SWITCH TO BLINDING BRIGHTNESS AT NIGHT. USING PHONE NAVIGATION (BOTH GOOGLE MAPS AND WAZE) AT NIGHT WILL START WITH NORMAL BRIGHTNESS WHICH CAN BE CONTROLLED BY THE DIMMING KNOB. IF A PHONE CALL OR TEXT IS RECEIVED THE DISPLAY GOES TO FULL BRIGHTNESS AND CANNOT BE DIMMED THIS CAUSED ME TO SWERVE OFF OF THE ROAD IT WAS SO BLINDING THE CONDITION CAN ALSO BE SIMULATED BY ENGAGING THE BACKUP CAMERA AT NIGHT THIS WAS REPORTED TO MY DEALER OVER A YEAR AGO IN THE CASE OF THE PHONE CALL THE VEHICLE WAS MOVING THIS PROBLEM HAS BEEN MENTIONED ON MULTIPLE FORUMS SO I BELIEVE THIS IS RELATED TO THE SOFTWARE AND NOT AN ISOLATED INCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230906July 10, 2019
POWER TRAIN
MY 2010 CHEVY EQUINOX WAS RUNNING FINE AND OUT OF THE SUDDEN, IT STOPPED AND WENT OFF WHILE I WAS DRIVING. IT REFUSED TO START AGAIN. I HAVE RECENTLY DONE AN OIL CHANGE AND THE WAS NO WARNING ON THE DASHBOARD TO INDICATE ANY PROBLEM. I BOUGHT THIS CAR ABOUT 6 MONTHS AND THIS TOOK PLACE. THIS CAR WAS WELL MAINTAINED, OIL CHANGES AND OTHER MAINTENANCE WERE DONE ON TIME. I TOOK IT TO A SHOP AND WHILE THE MECHANICS WERE TRYING TO MAKE IT START, IT WILL NOT START. THEY (MECHANICS) CALLED THE DEALER AND SOMEONE FROM THE DEALERSHIP SAID THAT THE PROBLEM WAS COVERED UNDER MANUFACTURER WARRANTY SO I SHOULD TAKE THE CAR TO THEM FOR THEIR TECHNICIANS TO DO A TEST. AFTER THE TEST THEY SAID IT WAS A LOW ENGINE KNOCK AND I WILL HAVE TO GET ANOTHER ENGINE BY MYSELF BECAUSE THE MANUFACTURER DOESN'T COVER IT. DON'T KNOW WHO TO BELIEVE NOW. MY CAR THAT I JUST BOUGHT IS DOWN AND I'M STUCK IN THIS TERRIBLE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230383July 9, 2019
VISIBILITY/WIPER
DRIVING IN RAINSTORM DOWN THE HIGHWAY TRAVELING AROUND 70 MPH WINDSHIELD WIPERS FAILED AND STOPPED IN PLACE CAUSING DANGEROUS DRIVING CONDITIONS. AFTER INSPECTION WIPER LINKAGE HAD SNAPPED. REPLACEMENT LINKAGE, ONLY ABLE TO BE RUN UNDER LOW SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230412July 9, 2019
ENGINE, ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND RESTARTED AFTER FORTY MINUTES. AFTERWARDS, THE SPEED WOULD NOT EXCEED 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 HALSTED ST, HOMEWOOD, IL 60430, (708) 251-4692) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN WIRE WAS BURNED OUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,938.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230196July 8, 2019
ENGINE
OIL CONSUMPTION. I'VE SPEND 2K IN REPAIRS OVER THIS PAST YEAR FOR OIL CONSUMPTIONS PROBLEMS AND IT STILL CONSUME AN EXCESSIVE AMOUNT OF OIL, TO THE POINT I HAVE TO ADD A QUART A WEEK TO STOP THE OIL FROM EXTREMELY RUNNING LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230177July 8, 2019
VISIBILITY/WIPER
THE PASSENGER SIDE WIPER STOPPED WORKING ALL TOGETHER WHILE THE DRIVER SIDE WIPER DOES WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230294July 8, 2019
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE BACK IN 2015. IT WAS A USED CAR AT THIS TIME. I DONT KNOW IF THE RECALLS WERE EVER DONE ON THIS VEHICLE AND I NEED THE RECALLS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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