Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11448040January 19, 2022
AIR BAGS
The contact stated he was driving a rented 2021 Chevrolet Equinox. The contact stated while driving 20 mph and crossing an intersection when another vehicle t-bone crashed into his front driver's side door. The crash caused him to collide with a third vehicle. No air bags were deployed in his vehicle. The contact sustained multiple injuries and a type 3 AC joint separation on his left shoulder. The contact did seek medical attention at an Emergency Room. The contact also stated the driver in the third vehicle did sustain unknown injuries and was unaware if they seek medication attention for their injuries. A police report was filed. The vehicle was not drivable. The vehicle was towed to towing lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11447807January 18, 2022
VISIBILITY/WIPER
Wipers stopped working while driving on highway in light rain. In heavy rain lost all visibility leaving me no choice but to pull over to shoulder. Motor and linkage had to be replaced. Other Equinox years affected, but no recall listed for this vehicle’s vin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447851January 18, 2022
VISIBILITY/WIPER
Wipers stopped working during a snowstorm. Had to pull over and leave the car and go back after the storm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447928January 18, 2022
ENGINE
Excessive oil consumption, recall notice received 3/2021. I had been dealing with excessive oil consumption for years and received recall notice from GM about that exact issue in March 2021. Starting 4/26/2021, I have met the excessive oil consumption requirement three times through Bergstrom Chevy in Middleton, WI. The dealership keeps saying I need to demonstrate further excessive oil consumption. Today I called GM and their representative said I needed to submit a claim in order to qualify for the recall. The dealership was given the recall paperwork in April 2021 and did not submit this claim. I am unsure why the recall is not being honored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447933January 18, 2022
ENGINE
The contact owns a 2015 Chevrolet Equinox. The contact’s daughter stated that while driving approximately 55 MPH, the vehicle stalled. The driver pulled over to the side of the roadway. The contact stated that there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the rear main seal replaced; however, the vehicle was not repaired. The manufacturer was informed of the failure and informed the contact to bring the vehicle to the dealer for assistance. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447758January 17, 2022
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
I have a 2015 Chevy Equinox LT, I had my car repair engine light came on all lights on dash lite service warning for ABS, Traction control, StabiliTrak and steering wheel, and when I would stop the car would stall. I took to Chevy dealership and had serviced. The intake valve was replaced covered under warranty, and the ECM (engine control module) replaced. Car seemed fine after 1 1/2 years service StabiliTrak came on and off , I had issues with low fuel mileage, only check engine light came on once and then right off again after I had the spark plugs replaced the outtake valve replaced no check engine light , regular oil changes. One day the Service StabiliTrak light came on and did not come off. This has been going on for 6 months I was driving and my car started jumping when I came to a stop, no lights came on. I continued to drive and when I parked my car sounded like a mac truck and was shaking and had the smell of burning oil or gas. I parked a 2 hours later I started it the same sound and smell along with the check engine light I looked under my car and there was oil dripping, I stopped and add oil and was able to drive home slowly. I parked over night I started it and drove around the block I turned off and then waited a minute turned back on opened the hood and the engine was shaking loud and reduced engine power message came up. I am at a loss I do not have money to fix this it is a 2015 no warranties are even covered over this issue if they are able to figure out what this is. I looked all over the internet and so many people have this problem I don't understand why it is not recalled or there is no class action against GM for this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447759January 17, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I was at the car wash, when the vehicle was near the end, suddenly the engine light and powertrain light came on then shut off automatically. I tried to restart, put the truck in the drive, but it wouldn't go like the gas wasn't reaching. So, I turned it off and restarted to see if the lights would go off, but it didn't. I was able to get it home safely. It doesn't take off right away when you gas the pedal. When I stop at the stop sign, it takes a minute before it starts moving again. This is not safe to drive, especially when making a turn, pulling off to traffic. If it doesn't take off in time, it could be an accident due this problem. I hope there's a solution this problem. Thank you in advance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447767January 17, 2022
VISIBILITY/WIPER
Issue started 31-Dec-21 left windshield wiper stopped working while driving. Took suv in for repair and was told they were unable to repair as the entire blade and motor would have to be replaced I was referred to the dealership; dealership would have to order the part and not open on weekends. A week later the wiper started working. January 16, 2022, Ive tried to not use the wipers but I got caught in a storm 1.5hrs away from home. I had no choice I put my wipers on the lowest setting with the delay and put on my flashers and just drove in the slow lane. The wipers stopped 30min into my drive and eventually popped off completely it is now resting on my side mirror. I eventually had to pull over and have the vehicle towed. It was just no way to drive in that condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447680January 16, 2022
ENGINE
My 2017 equinox started sounding and running rough. It lost power and engine lights came on. Car died. Tried to drive it to dealership to get looked at and it continued to lose power and ended up having to tow it to dealership. They finally found the problem and said the timing belt stretched, causing all 16 valves to hit the pistons, bending all 16 valves. Only 73,000 miles on vehicle. Power train warranty expired at 60,000 miles (naturally) and will cost us $5500 to have fixed. My husband and i have had Chevrolet all our lives and never am issue like this. I feel this is a safety issue because this could have left me stranded on the side of the road in bitter cold weather. I feel it is a manufacturing defect that caused the issue and it should be covered by a power train warranty lasting longer than 60,000 miles!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447691January 16, 2022
ENGINE
My 2017 Chevy Equinox’s engine got ruined because of no oil. It’s impossible for no oil because I took it to the dealership for an oil change two months ago (November 12, 2021). It had 42,922 miles. On January 10th, with approximated 43,500 miles driven, my car started to shake on red lights or when on idle so the next day I took it to the dealership to figure out the problem with my car. They told me that I was driving with no oil. Which caused the engine to fail and has to be replaced, however I never got the low oil light. Warnings did apear on the dashboard, Low Oil Pressure, check engine light, and engine power reduce and service StabiliTrak but once I arrived to the dealership which was already too late by then. I was never informed by the oil consumption even by the dealership mechanics. Which I always took it there. Since it was my first car and being the newest car model at the time I always wanted to be well taken care of. And it’s impossible that the oil would be completely gone within two months and 590 miles driven. As of now, my car is currently being work on by a different auto shop. I’m going to pay up to $8,000 to get my engine replace. I’m in need in getting it repaired as fast as possible due to needing it to drive between jobs and picking up my siblings from work/school. Apparently I’m not the only person that has had this exact problem with their Chevy Equinox. Thankfully I experienced the problems when I was closed to the dealership and had no one with me. I read other people’s experience that they had a full car packed with family members or having the car staled in the middle of the street. This problem is a high risk to everyone on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447701January 16, 2022
ENGINE
Regular oil changes. Most recent was 67 days prior to my 63500 mile engine being ruined due to No Oil. Was driving on the highway, first time the vehicle made any noise, within 2 miles car was completely done. Had it towed and mechanic said there was no sign of a hole, there was just no oil! He said it is a known problem with GM and that there are no motors available because everyone is having to replace! No diagnostic saying oil % was low or at 0%! New engine quote was $9000, would take at least a month to get and will have the same issue most likely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447470January 14, 2022
ENGINE
The contact owns a 2017 Chevrolet Equinox. The contact stated that the vehicle was leaking oil as oil was found on the garage floor. The vehicle was taken to an independent mechanic where the diagnosis was that the PCV valve was frozen however, the repairs were unknown to the contact as the mechanic stated that the issue was resolved. The contact stated that while his daughter was driving the oil warning light illuminated. The vehicle was towed back to the independent mechanic. The independent mechanic started the vehicle and noticed oil was leaking from the rear main seal. The engine and transmission needed to be removed to replace the rear main seal. The vehicle had not been repaired. The contact stated that the mechanic informed him that there was a recall for the failure. The contact stated that he called the dealer and manufacture and it was confirmed that the VIN was not included in a recall. The contact was referring the failure to an unknown manufacturer recall. The approximate failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447516January 14, 2022
VISIBILITY/WIPER
There are SO many problems with my 2014 Equinox. It's been one thing after another. My windshield wipers quit working in the middle of a storm that caused me to run off the road and wreck my car. My drivers side window was stuck down and wouldn't go up for days! Now, I just found out the engine needs to be replaced, 4,000.00 I dont have. These vehicles go through oil like its gas! The Service stabilitrak warning came on, followed by Reduce engine power, and the car dies. I've been stranded in the middle of the road a few times. I don't understand how there are NO RECALLS on these vehicles. They are so dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447517January 14, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
When I lift my foot off brake the car Stop/Start feature engage causing lurching jerks forward or roll backwardson hill I fear the roll back on inclines praying vehicles are to close behind and rolling backwards into another vehicle, censors lights take turns coming on each time I lift my foot off the brake pedal. All of the following, service brake assist, service stabilittrak, park brake released, service hill start assist action not working, car locks unlock and relock by themselves. I have had these issues since. These issues have been occurring since around 16,000 miles and keep getting worst everyday. GM claim not to have a fix for these issues. They offered a few thousand to buy back the vehicle claiming drastic depreciation for milage and wear. At that time owed over $25,000 balance for the vehicle. No one stood to benefit but the lemon law attorneys.They did not consider the milage when these issues started and this is my only source of transportation to use which I told the lemon law attorneys. The lemon law attorneys were going to charge their fee from me if GM refused to pay their fees. I told them I felt in my best interest I should wait for GM's recall for this vehicle as I'm sure I wasn't the only consumer that was having these same issues. My problem is my vehicle is becoming dangerous to drive due to the rolling back and, jerking of the steering wheel, engine cutting off, locks unlocking and relocking and unstable steering. These issues were hit and miss now happens every time I drive which is daily. These issues started 2020. Last correspondence with GM they still claim they did not know how to fix these issues. I question why they are making vehicles and are not able to fix these issues. I have given my family a list of these issues because they create a safety hazard and in case I, a passenger or someone in another vehicle is injured or killed due to GM's negligence, lack of concern and greed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447543January 14, 2022
ENGINE
The contact owns a 2013 Chevrolet Equinox. While attempting to start the vehicle, the vehicle would make a knocking noise and there was an oil leak coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a local mechanic where it was diagnosed with needing the rear main seal to be replaced however, the vehicle was not repaired. The contact spoke to a local dealer but was informed that they weren't able to assist them. The manufacturer was informed of the failure and told the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447241January 12, 2022
ENGINE
So I was driving home from work which is a 28 minute drive, when I was almost 2 miles away from home the car started to make a funny noise and it started to smell like gas inside from the vents.When I turned off a major street the the car slowed completely down without any warning on the dashboard and luckily I was right in front of a autoshop so I hurried up and pulled in. As soon as I pulled in, the car started to get smoky in the inside so I hurry up and jump out wasn't sure if the car was going to start a fire. When I go inside the shop it was a lady with the same car as mine but just gold and she was complaining that oil was pouring out. The owner of the shop asked me what's wrong because I was a little distraught and I told him my car just slowed down and start smoking inside of the car. He said what ok ill take it right in to see what's wrong. 10 mins later he comes out with a video on his phone showing oil leaking all around the the engine, Trans and front of the car all the way to the muffler. He said this is common with these Equinox with the 4 cylinder engine, the rear main seal did not hold and all the oil leaked out. I bust out crying, I didn't even make it to 3yrs yet and still owe 12,000 on the car. I keep up with oil changes and the car never said I was low on oil I checked, it showed 40%. The owner say calm down we can call the dealership to see if they have a recall. So we call they knew exactly what the problem was and ask how many miles I had and he say sorry your your 2,000 miles over your warranty, I'm sorry I can't do anything for you. The owner of the shop say sorry I see this all the time with these Equinox and its ridiculous we just found out the gold one have the exact same issue. I'm writing to you because I did some research and this is a common issue with this model. I seen a lot of the rear main seal fail when the temperature drop and the water build up where the cover of the engine is and freeze inside and the seal don't hold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447008January 11, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
What component or system failed or malfunctioned, and is it available for inspection upon request? On at least 4 occasions, while using the adaptive cruise control, the brakes are suddenly applied hard when no vehicles are anywhere near close enough to trigger an emergency braking situation. I have to manually step on the gas pedal to have the car stop the automatic braking. We can make the vehicle available upon request. How was your safety or the safety of others put at risk? This incident is startling when it occurs and can cause an accident if a vehicle happens to be too close behind our vehicle. We are reluctant to use the adaptive cruise control as a result of these incidents. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has not been reproduced or confirmed by the dealer or service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No component has been inspected as a result of these incidents. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There are no warning lights or messages that appear before, during or after the incident. The incidents occur suddenly and with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447038January 11, 2022
ENGINE
Engine started burning excess oil and then Engine failed. This occurred quite quickly and did not notice any low oil indicator. Needed to replace Engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446898January 10, 2022
ENGINE
1. Malfunction: engine assembly consumes oil. yes can be inspected 2.Safety; engine could seize while driving and cause an accident because of power fire and vehicle coming to an abrupt stop. 3. NO, but the manufacturer did settle a lawsuit due to the same problem on previous year models. Engine components were found to be of poor quality causing premature failure. 4. When checking oil. oil was low. Oil becomes burnt very quickly. Also oil consumption is beyond belief. consumed 2 quarts of oil from Williams Az. to Los New Mexico approximately 350-360 miles. The problem has become more severe over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446941January 10, 2022
ENGINE
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving approximately 5 MPH, a message to turn off the vehicle was displayed. The vehicle was restarted and moved to a different parking lot where the contact noticed that oil was leaking from the vehicle. The vehicle was towed to a local mechanic where it was diagnosed with needing the engine replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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