Chevrolet Equinox Complaints

9,502 consumer complaints on file.

#11531985July 13, 2023
STEERING, SERVICE BRAKES, POWER TRAIN
Auto stop caused Service Brake Assist warning to pop up on dash. Resolved on its own. A week later, steering assist disabled message pops up while driving and car didn't start after coming to a stop. Service ESC, Traction off, service brake assist messages, all pop up. Car did not restart. Vehicle is currently at Cooley Chevrolet in Irving, TX awaiting results of tests. Obviously, this is a common issue judging from the number of complaints on the Internet about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532039July 13, 2023
FUEL/PROPULSION SYSTEM
GM Brake Vacuum Pump - I understand there was a recall done a few years ago on this part. This is a known issue with GM, and they seem to refuse to address it in ALL their vehicles. My vehicle went out of service on Friday, July 7, 2023, after fueling and would not start. I was 5 days over the 100-day Carvana warranty, but they agreed to repair the sensor that Firestone said I needed to have replaced along with the spark plugs. After repairing these items, it still was doing the same thing of starting up but making a horrible sound and not turning over. They suggested I have it towed to the dealership. The dealership called 7/12/23 and stated that I needed a new vacuum pump and a sleuth of other parts that would cost me around $1900 in repairs. This car has 61,121 miles on it. When I purchased it, it had a little over 57,000 miles on it. From the sounds of it, I was incredibly lucky this happened where and when it did as oppose to being stopped in the middle of the road and the auto start/stop failing me. There were zero warning lights, alerts from the app, etc. I did hear a noise one time about a month ago, but I thought I kicked up something because I was traveling down a dirt road and when I stopped and got out to look I did not see anything hanging. As soon as I got on the main road the noise resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531937July 12, 2023
SERVICE BRAKES
was traveling about 45mph when warning lights come on engine light, brake light, abs light and "P" light and traction light. When brake petal was applied the petal went to the floor. Emergency brake would not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531680July 11, 2023
ELECTRICAL SYSTEM, POWER TRAIN
The contact’s friend owns a 2013 Chevrolet Equinox. The contact who is an independent mechanic stated that his friend had taken the vehicle to be repaired after the key became stuck in the ignition. The contact diagnosed the vehicle and determined that the key cylinder lock housing had failed and needed to be replaced. The contact referenced NHTSA Campaign Number: 16V502000 (Electrical System, Power Train) however, an undisclosed dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531520July 11, 2023
SERVICE BRAKES
When I was driving my vehicle, I came up to a red light and my brake pedal was hard and I could not stop the vehicle. The brakes would not work when I tried to stop. With fast acting and thinking, I was able to pull over to avoid hitting the vehicle in front of me, luckily no other cars were around at that time. Mine and my child's safety were at risk when the vehicle would not stop and we could have been in an accident from the brakes not working. The vehicle is currently at the dealership getting diagnosed. No warning sings, warning lamps, messages or other signs happened before, during, or after the failure of the brakes. The brake pedal was so hard you could not push it down at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531435July 10, 2023
STRUCTURE:BODY, SERVICE BRAKES, ENGINE
Purchased car from dealer on 7/1, car seemed fine at dealer and then died. Took car to oil change place, discovered underneath frame completely rotted out. Called dealer, dealer unwilling to fix, replace or refund vehicle. Had car further inspected to find complete engine, transmission, frame, axle, steering, brake issues. There were no signs of anything wrong at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531126July 9, 2023
ENGINE
Engine failure, rocker arms broke into my timing chain, oil Consumption to where I had to put oil in every week. Now my vehicle has been in the shop for almost 2 months. Never had warning signs other than low oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531156July 9, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Just got a 2011 Chevrolet Equinox from a dealership that I trusted. Only had a few weeks and it just stalled on me while driving in traffic!!! 😱 Would not start back ! It was terrifying!!! Thank God it wasn’t rush hour! A nice man helped push it out of road into a parking lot! Now I find out there are safety issues and recalls that I was not aware of! Faulty oil piston rings caused it to jump time! They want over 7,000$ to fix but I do not have that kind of money!!!Its a death trap and shouldn’t have been allowed to re sale!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531167July 9, 2023
STEERING
While driving 25 mph in town on a straight road my 2020 Equinox 4D 1LT steering pulled to the right with out any reason and I hit a parked vehicle. I was not distracted, did not hit a pot hole, tire pressure and tread were all good. This road is near my house and have traveled on it many times. The car just turned to the right and hit the parked vehicle before I could react to the steering problem. This is a very unsafe condition. I feel it had to do with the electric steering. I just purchased this car from a reputable Chevy dealer. I’m a careful driver and have never had an accident before.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11531059July 8, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My infotainment system lost power.all ADAS systems stopped working All warning alarms stopped no blinker sound, no dome light or back up cameras. Im not even sure if my airbags are working. radio, gps climate control out. I was in nyc when this happened lost gps guidence was my first time there wound up lost in that traffic a lot of near misses . I took my vehicle to my dealer they confirmed my ifotainment center needs replaced at a cost of 2200 dollars. Im on ssi disability thats more than a months pay so i had no choice but drive it the way it is. I looked up issue on google there are hundreds of complaints on there. There should be recall on this issue as i see it started in 2012 to present. There was no warning just started the car and nothing was working. No ADAS warnings i see as a total safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531085July 8, 2023
ENGINE
My first purchased car was from Jeff Gordon Chevy in Wilmington, NC a few years ago. I loved it! It was a "certified GM" vehicle and as such was covered "bumper to bumper" for an extra fee for 100,000 miles. It was a great vehicle up to 3 weeks ago. It almost killed me! On the way home from my job as a teacher at Sipes Academy, imagine my terror when at 55 MPH my engine just quit???? Somehow I avoided smashing into other vehicles and roadside objects and made it safely to the side of the road from where I called my dad. The next call to my fiancé eventually got me a ride home where I actually had to sit awhile with a glass of wine still trembling from this almost fatal near accident I somehow avoided. Now that its been to 2 different mechanics who gave me the same answer, catastrophic engine failure due to lack of oil getting to critical internal engine parts (timing chain); I am now without my only car. The estimates for replacing its burnt up engine hover around $8,000 and with no reply from Stewart at the Dealership of Jeff Gordon, "there's no recall" that I was told by someone in service, apparently they don't care! The defective engine could have started on fire and its failure while driving with no warning, definitely could have killed me, and worse others in a multicar accident my dad added. My driving skills prevented that, somehow! I can only hope this terrible vehicle defect that the manufacturer doesn't care about, doesn't kill other people!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530886July 7, 2023
SERVICE BRAKES
I was approaching and intersection with a red light and I put my foot on the brakes. The car slowed down but then bucked forward three time until I hit the vehicle in front of me. Been driving for 44 years and never experienced anything like it.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11530948July 7, 2023
FUEL/PROPULSION SYSTEM
I have completed extensive research on my 2016 chevy equinox and it is my understanding this model has ongoing issues with the high pressure fuel pump. However only the newer models have been recalled for the same exact issue. I need to report the same issue with the 2016 models as well. I have never had any major issues with this vehicle until it suddenly started stalling and failing emissions inspections causing a huge monetary set back. I want to file a complaint for Chevy to acknowledge that this is an ongoing issue for not just newer vehicles and address my repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530590July 6, 2023
VEHICLE SPEED CONTROL
ACCELERATOR BECAME UNRESPONSIVE. HAD TO PLACE CAR IN NUTRAL AND BACK TO DRIVE TO REGAIN CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530201July 3, 2023
SERVICE BRAKES, ENGINE, POWER TRAIN
Vehicle is stalling when stopping and starting to go. Service engine light came on had it it scanned, found it to be the camshaft position sensor. Called my local dealer as to find out if there is any recall on this, and they said that there is not. I believe there should be a recall on this part as is it is a safety issue, as stated the vehicle was stalling and you lose all power. When starting to pull out in traffic you will be left with no power as the engine stalls and you have to put the vehicle in neutral and restart it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529951July 2, 2023
VISIBILITY/WIPER
Front wipers just suddenly stopped working in the middle of a Interstate Highway, during a downpour, causing to lose complete visibility.And unable to get them working again, as we're stuck on the shoulder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529696June 30, 2023
ENGINE
excessive oil consumption
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529729June 30, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 45 MPH, the vehicle decelerated independently and lost motive power. The contact's husband pushed the vehicle to the side of the roadway. The contact was unsure whether a warning light was illuminated. The vehicle was able to restart but stalled again after several minutes. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed again and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 3,905.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529576June 29, 2023
ENGINE
The contact owns a 2013 Chevrolet Equinox. The contact stated while performing a routine check on the vehicle, the contact noticed that the oil lever was low, and the dip stick was dry. The contact added 2 quarts of oil and the following day the oil level was still low. The vehicle was not diagnosed. Neither the dealer nor the manufacturer was contacted. The failure mileage was 86,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529382June 28, 2023
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
The contact owns a 2016 Chevrolet Equinox. The contact stated that while driving in the rain at an undisclosed speed, the windshield wipers failed to operate as needed. The vehicle was taken to an independent mechanic, who replaced the windshield wiper motor. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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