CAN-AM Spyder Complaints

491 consumer complaints on file.

#10626832August 20, 2014
FUEL/PROPULSION SYSTEM
I WENT OUT FOR A SHORT RIDE BECAUSE I HADN'T BEEN ON MY BIKE IN A WHILE DUE TO THE HEAT THAT WE NORMALLY EXPERIENCE AT THIS TIME OF THE YEAR AND I WANTED TO TRY OUT A NEW HELMET I HAD PURCHASED. WHEN I RETURNED, I PARKED MY BIKE IN THE GARAGE AS I NORMALLY DO. I IMMEDIATELY NOTICED THE SMELL OF GAS. I GOT OFF THE BIKE TO INVESTIGATE, AND AS I GOT CLOSER TO THE BIKE I COULD IMMEDIATELY HEAR WHAT SOUNDED LIKE BOILING. BY THIS TIME THE SMELL OF GAS WAS ALMOST OVERWHELMING. I PUSHED THE BIKE OUT OF THE GARAGE AWAY FROM THE HOUSE, AND LET IT COOL OUTSIDE, FOR FEAR OF A FIRE OR EXPLOSION. THERE WAS NO EVIDENCE OF A FUEL LEAK. AFTER IT COOLED FOR ABOUT AN HOUR, I PUSHED IT BACK INTO THE GARAGE AND PARKED IT. THE NEXT DAY I WENT FOR ANOTHER SHORT RIDE AT ABOUT 10 AM FOR ABOUT AN HOUR. THE SITUATION REPEATED ITSELF EXACTLY AS IT HAPPENED BEFORE WITH THE BOILING SOUND AND OVERWHELMING SMELL OF FUEL, EXCEPT THAT I DIDN'T PARK IT IN THE GARAGE THIS TIME. I JUST GOT OFF OF IT AND LET IT COOL OUTSIDE ON THE DRIVEWAY. I HAVEN'T RIDDEN MY SPYDER SINCE THEN. I BELONG TO A FORUM CALLED SPYDERLOVERS.COM AND I DID A SEARCH TO FIND OUT IF ANYONE ELSE HAD EXPERIENCED THIS SAME PROBLEM AND WHAT I COULD DO ABOUT IT.. THAT'S WHEN I REALIZED THAT MANY PEOPLE, OTHER THAN MYSELF, ALSO HAD EXPERIENCED THE SAME ISSUE, SOME RESULTING IN ACTUAL FIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626861August 20, 2014
ENGINE AND ENGINE COOLING, STRUCTURE, FUEL/PROPULSION SYSTEM
THE BIKE HAS EXCESSIVE HEAT FROM UNDER THE SEAT AND ALSO HAS A GAS SMELL AFTER RIDING FOR EXTENDED PERIODS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626578August 20, 2014
ENGINE
THIS IS A NEW BIKE WITH EXTREMELY HEAT ISSUES FROM THE ENGINE. AT FIRST DEALER APPOINTMENT IT MEASURED 140 DEGREES AFTER I PARKED 10 MINUTES. WHILE RIDING EXTREMELY HOT AIR BLOWS AT YOUR BOTTOM RIGHT LEG AND TRAVELS UP THE SEAT. THE WHOLE RIGHT SIDE PANEL THE FRONT OF THE SEAT AND TANK MAKES IT TO HOT TO THE TOUCH. PIPES WERE WRAPPED FROM DEALER WHICH DID NOT TAKE CARE OF PROBLEM. I WAS TOLD BRP WILL DO NO FURTHER SOLUTIONS REGARDING THE HEAT ISSUES. I AM CONCERNED ABOUT THE TANK GETTING TO HOT TO THE TOUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626248August 19, 2014
ENGINE AND ENGINE COOLING
VEHICLE IS A FIRE HAZARD AND PRODUCES HOT AIR FROM THE ENGINE ONTO THE RIGHT LEG THAT IS INTENSE ENOUGH TO CAUSE BURNS. ALSO HEAT FROM UNDER THE SEAT WHERE THE GAS TANK IS LOCATED IS UNBEARABLE. GAS FUMES ARE EMITTED FROM THE BIKE WHILE RIDING AND WHEN THE CYCLE IS TURNED OFF THE GAS FUMES ARE SO INTENSE THAT IT SEEMS UNSAFE TO PARK IN A GARAGE FOR FEAR OF FIRE.THIS IS A TRAGEDY WAITING TO HAPPEN.CAN AM NEEDS TO BE REQUIRED TO FIND A SOLUTION TO THESE PROBLEMS FOR THE SAFETY OF THE RIDERS AND THE GENERAL PUBLIC. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10626242August 19, 2014
ENGINE
THIS MACHINE IS JUST TOO HOT TO RIDE AND BE SAFE. REPORTS OF OTHER UNITS CATCHING ON FIRE. EMAILED BRP BUT NEVER GOT A RESPONSE. I'VE HAD TO GET OFF AND TURN IT OFF TO LET IT COOL DOWN. ENDED UP SELLING IT AT A HUGE LOSS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625899August 18, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
STRONG SMELL OF GASOLINE IN GARAGE AFTER RIDE ON A HOT DAY. ASKED LOCAL DEALER AND WAS TOLD NOT TO OVERFILL FUEL AS IT WOULD OVERFLOW INTO A CANISTER. SO I NEVER OVERFILL. BUT AFTER SEVERAL MORE INSTANCES RIDING ON HOT DAYS I ALWAYS SMELL GAS AND HAVE NOTICED SEVERAL TIMES THAT THE FUEL IN THE TANK IS BOILING. YOU CAN OPEN THE CAP AND SEE IT. THIS HAS BEEN ONGOING SINCE PURCHASE IN MAY2011. DEALER TOLD ME MY VIN WAS NOT PART OF THE RECALL FOR NEW GAS CAP. BUT WE HAVE BEEN CONCERNED SINCE WE PURCHASED THIS BIKE, GAS FUMES IN THE SAME ROOM WITH A WATER HEATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625811August 17, 2014
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
THIS VEHICLE RUNS EXTREMELY HOT, AND IS UNCOMFORTABLE TO RIDE. AFTER RIDING IN 74 DEGREE TEMPERATURE FOR APPROXIMATELY 1 HOUR, I USED A DIGITAL THERMOMETER AND MEASURED THE HEAT UNDER THE SEAT AT 157.1 DEGREES WITH THE ENGINE OFF. HEAT RISES FROM THE FRONT AND SIDES OF THE SEAT, WHICH RESULTED IN A BURN TO MY RIGHT LEG. THERE HAVE BEEN NUMEROUS INSTANCES OF THESE VEHICLES WITH NO WARNING SUDDENLY CATCHING FIRE AND BEING COMPLETELY DESTROYED. BRP IS AWARE OF THE HEAT PROBLEMS WITH THESE VEHICLES, AND SO FAR HAS ONLY OFFERED A SOFTWARE UPDATE IN AN EFFORT TO FIX THE PROBLEM. THIS UPDATE WAS UNSUCCESSFUL. ADDITIONALLY, GASOLINE BOILS IN THE TANK, AND THE GAS CAP GETS SO HOT THAT IT CANNOT BE REMOVED WITHOUT WEARING A GLOVE. MY WIFE AND I ARE AFRAID TO TAKE A LONG TRIP - WHICH IS THE REASON THAT WE BOUGHT THIS VERY EXPENSIVE TOURING MOTORCYCLE - FOR FEAR THAT OUR VEHICLE WILL BURST INTO FLAMES. PLEASE EXPEDITE YOUR CURRENT INVESTIGATION INTO THIS MATTER, AND PLEASE REQUIRE BRP TO DO WHATEVER IS NECESSARY TO SOLVE THIS PROBLEM, PERHAPS A RETROFIT TO CHANGE THE COOLING SYSTEM TO MIRROR THE SOLUTION THAT BRP DEVELOPED (AND TOUTED IN THEIR PROMOTIONAL LITERATURE AS "SOLVING THE HEAT PROBLEM) FOR THE 2014 MODEL I.E. TWO RADIATORS IN THE FRONT OF THE VEHICLE RATHER THAN THE ONE MOUNTED IN FRONT OF THE RIDER'S RIGHT FOOT. PLEASE FEEL FREE TO CONTACT ME IF AN INVESTIGATOR WOULD LIKE TO VIEW THE VEHICLE FIRSTHAND. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10622664August 16, 2014
SEATS, STRUCTURE, FUEL SYSTEM, GASOLINE
I FOUND THAT AFTER DRIVING MY MOTORCYCLE THE SEAT IS VERY HOT AND THE GAS CAP IS TOO HOT TO TOUCH. I ALSO HAVE NOTICED EXCESSIVE HEAT ON MY RIGHT LEG THAT GETS VERY UNCOMFORTABLE WITH PROPER RIDING GEAR. THE BIKE HAS HAD NO MODIFICATION DONE TO IT. I LOVE RIDING IT BUT IT MAKES VERY HARD ON HOT DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625738August 16, 2014
FUEL/PROPULSION SYSTEM
I HAD NOTICED THE SMELL OF GAS FUMES COMING FROM MY 2012 CAN AM SPYDER RT-S MOTORCYCLE AFTER A RIDE AND PARKING MY VEHICLE IN MY GARAGE. THIS WAS FROM THE TIME THAT I FIRST PURCHASED MY MOTORCYCLE. I RECEIVED A REPLACEMENT GAS CAP FROM BRP SHORTLY AFTERWARDS DUE TO A RECALL AND IMMEDIATELY REPLACED THE OLD CAP, (I STILL HAVE THE OLD CAP). I CONTINUED TO SMELL THE FUMES EVEN AFTER THE NEW CAP WAS INSTALLED BUT THOUGHT NOTHING OF THE FUMES UNTIL I BEGAN READING COMPLAINTS FROM OTHER OWNERS AND EVENTUALLY FIRES THAT RESULTED. I ALSO NOTICED THAT WHEN I REMOVED MY GAS CAP TO REFILL MY TANK AFTER A RIDE THAT I WOULD HEAR AIR ESCAPING AND A SMALL POP. I HAVE OWNED NUMEROUS MOTORCYCLES OVER THE PAST 30 YEARS AND HAVE NEVER NOTICED THIS PREVIOUSLY. I KEEP MY MOTORCYCLE IN MY GARAGE AND THIS ISSUE GREATLY CONCERNS ME. I WORK SHIFT WORK AND OCCASIONALLY RETURN HOME IN THE MIDDLE OF THE NIGHT AND PARK MY MOTORCYCLE AFTER WORKING 12-14 HOURS AND THE LAST THING ON MY MIND IS THE POSSIBILITY OF A FIRE IN MY GARAGE. OUR GARAGE IS BELOW OUR LIVING QUARTERS AND THIS COULD BECOME A CATASTROPHIC PROBLEM. WE ALSO HAVE 3 OF OUR DOGS THAT SLEEP IN A BASEMENT ROOM ADJACENT TO THE GARAGE. I DO HAVE A SMOKE ALARM IN MY GARAGE BUT I HAVE CONCERNS THAT IF THERE WAS A FIRE DUE TO THE FUMES IGNITING THAT I WOULD BE ABLE TO GET TO THE BASEMENT IN TIME TO SAVE OUR PETS. THIS ISSUE OBVIOUSLY HAS BECOME A GROWING CONCERN DUE TO THE INCREASE IN PROBLEMS AND FIRES RESULTING FROM THIS CONDITION. I WOULD HOPE THAT THIS COMPLAINT ALONG WITH THE OTHERS THAT HAVE BEEN FILED WILL RESULT IN A SATISFACTORY CONCLUSION BEFORE LOSS OF LIFE HAPPENS AND NOT JUST PROPERTY DAMAGE AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625787August 16, 2014
STRUCTURE:BODY
AS YOU CLEARLY CAN SEE CAN AM SPYDER 2013 HAS MANY COMPLAINTS ABOUT HEAT I OWN ONE AND THIS MACHINE IS QUITE DANGEROUS I HAVE INSTALLED TEMP GAUGES ON MY MACHINE AND HAVE STUDIED THIS ISSUE THOUROUGLY ... I WOULD INVITE AN INVESTIGATOR TO COME VISIT AND SPEND 30 MINUTES WITH ME AND MY MACHINE . YOU WILL SEE FOR YOURSELF THE PROOF ... YOU CAN FEEL THE MACHINE AND MONITOR THE GAUGES I HAVE INSTALLED AND MAKE YOUR OWN JUDGEMENT. I THINK IT WILL SAVE A LIFE. I TRULY BELIEVE THIS. THE MANUFACTURER IS AWARE BUT MY FEELING IS HAVING CONVERSATION.... THEY REALLY WON'T DO MUCH UNTIL FORCED. AS WE ALL KNOW ITS ABOUT THE MONEY, LIVES SEEM SECONDARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622523August 15, 2014
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
THIS IS MY 3RD SPYDER. ALTHOUGH I AM HAPPY WITH IT, IT DOES EMIT HEAT IN WHICH SOMETIMES ON HOT SUMMER AND HUMID DAYS IS NOT AN ACCEPTABLE FEELING. THIS MODEL YEAR EMITS MORE HEAT THAN PREVIOUS YEAR MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622313August 14, 2014
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER ST MOTORCYCLE. THE CONTACT STATED THAT THE ADJUSTABLE WINDSHIELD DISTORTED HIS VISION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE TECHNICIAN STATED THAT THE WINDSHIELD WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622350August 14, 2014
FUEL/PROPULSION SYSTEM
THIS IS A CONSTANT ISSUE. SMELL OF RAW FUEL WHEN VEHICLE HOT. VERY NOTICABLE EVEN OUTDOORS. STOPPED WITH A GROUP OF FRIENDS RIDING (THE REST ON 2 WHEELED MOTORCYCLES), AND SOMEONE ASKED US TO CHECK OUR BIKES FOR FUEL LEAKS BECAUSE THEY SMELLED 'RAW GAS'. IT WAS MY SPYDER. DOES THIS ON ANY WARM DAY AFTER A LONGISH RUN (MY WORK COMMUTE IS 60 MILES EACH WAY, QUITE LONG ENOUGH TO TRIGGER THE SMELL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622335August 14, 2014
ENGINE
REPORTED BY PHONE, CASE [XXX]. -WHEN TEMPERATURE UNDER THE PARKED VEHICLE REACHES A THRESHOLD , AND THE VEHICLE IS LATER DRIVEN OFF, THE DISPLAY SCREEN CHANGES TO ORANGE CHECK ENGINE. THIS DISTRACTS THE RIDER AND FORCES THE EYES OFF THE ROAD, A VERY DANGEROUS SITUATION. -BRP, THE MFG, KNOWS THIS DEFECT AND WILL NOY FIX IT. THE DEALER DID NOT DISCLOSE THIS DEFECT AND AFTER I REPORTED IT SAID IF AFFECTS ALL SPYDERS FOR AT LEAST THE LAST 2 YEARS. -THE OWNERS MANUAL ON PAGE 26, IT STATES "ENGINE MANAGEMENT COMPONENT MALFUNCTION-REMOVE AND REINSERT KEY." THIS "SOLUTION" OF REMOVING AND REINSERTING KEY IS IMPRACTICAL AND DOES NOT WORK UNTIL RIDER HAS DRIVEN SEVERAL (4-10) MILES. -THE DEALER STATES HE GETS SEVERAL CALLS EVERY WEEK BUT SAID BRP REFUSED TO FIX IT. HE SENT ME TO BRP DIRECTLY. THE AGENT TOOK DOWN THE INFORMATION (SHIRLEY), AGREED IT WAS A POTENTIALLY DANGEROUS SITUATION, CLAIM #[XXX]. -THE DEALER CALLED BRP, REFERENCED CLAIM NUMBER AND WAS TOLD THE VEHICLE WAS OPERATING AS DESIGNED. -I CALLED BRP AGAIN AND WAS TOLD THEY WOULD DO NOTHING. -I WOULD NOT HAVE BOUGHT THIS VEHICLE HAD THIS BEEN DISCLOSED BV THE DEALER. -ONE OF THE TARGET MARKETS FOR THIS VEHICLE ARE OLDER CITIZENS (I AM 66) THAT MAY NOT BE EXPERIENCED RIDERS. WHEN THIS HAPPENS TO THEM, THEY MIGHT PANIC, SETTING UP A CHAIN OF EVENTS LEADING TO SERIOUS INJURY OR DEATH. -FINALLY, WHEN THE VEHICLE HAS BEEN DRIVEN A FEW MILES THE DISPLAY CHANGES BACK TO NORMAL BUT NOW THERE IS A RECTANGLE AT THE BOTTOM OF THE DISPLAY THAT FLASHES CHECK ENGINE. WHEN THE BIKE COMES TO A STOP THE FLASHING STOPS AND THE ENTIRE SCREEN IS ONCE AGAIN TAKEN OVER BY THE ORANGE CHECK ENGINE LIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622356August 14, 2014
SEAT BELTS
HIGH HEAT EFFECTING THE RIGHT FOOT AND CROTCH. THERE IS NOW A SLIGHT BUCKLE ON THE BOTTOM RIGHT SIDE OF THE COVER EMITTING ADDITIONAL HEAT AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622401August 14, 2014
ENGINE
MY SPYDER GET SO HOT THAT IT IS NOT BEARABLE TO RIDE, EXTREME HEAT FROM THE ENGINE COMPARTMENT SENDS EXTREME HEAT TO MY LEGS AND HEAT COMING FROM THE SEAT. I HAVE SEEN REPORTS ON THIS PARTICULAR SPYDER CATCHING FIRE WHICH MAKE ME VERY UNCOMFORTABLE TO RIDE. BRP IN CANADA NEEDS TO RECALL THEIR SPYDER'S IN REGARDS TO THIS PROBLEM. I CURRENTLY HAVE ABOUT 1,500 MILES. I HAVE HAD PROBLEMS SINCE MARCH 2013 TO PRESENT. THE HEAT ALSO CAUSES THE GASOLINE IN THE TANK TO BOIL WHICH IS A HAZARD ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621966August 13, 2014
FUEL/PROPULSION SYSTEM
WHEN PARKED AFTER USE GASOLINE FUMES ARE EMITTED STRONGLY. THE ODOR IS SUCH THAT I DO NOT PARK IT IN THE GARAGE UNTIL IT HAS STOOD OUTSIDE FOR 2 HOURS TO ALLOW THE ODOR TO DISSIPATE. I AM AFRAID OF IT CAUSING A FIRE AND THAT IT WOULD SPREAD TO THE HOUSE. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE MACHINE IN EARLY 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622058August 13, 2014
POWER TRAIN
PURCHASE THIS CAN AM SPIDER ON OR ABOUT JUNE 25 HAD IT FOR 5 DAYS THERE IS A OIL LEAK CARRIED IT BACK THEY WORKER ON IT FOR THREE WEEKS PICKED UP THE BIKE AND AFTER THE FIRST DAY THE OIL LEAK IS STILL THERE TOOK IT BACK AND THE OIL LEAK HAVE NOT BEEN FIXED AS OF YET. THIS IS A NEW BIKE 2014 AND SHOULD NOT HAVE THESE KIND OF PROBLEMS THERE IS A FIRE HAZARD , ALONE WITH DANGERS. I AM ASKING FOR HELP IN THIS MATTER IN A DEFECTED BIKE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622081August 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER MOTORCYCLE. WHILE RIDING THE MOTORCYCLE IN VERY HOT WEATHER CONDITIONS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED IN A BRIGHT ORANGE COLOR, WHICH DISTRACTED THE DRIVER. IN ORDER TO REMOVE THE DISPLAY FROM THE SCREEN, THE VEHICLE HAD TO BE TURNED OFF AND THE KEY HAD TO BE REMOVED AND REPLACED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE DEFECT. THE FAILURE MILEAGE WAS 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622101August 13, 2014
EQUIPMENT ADAPTIVE/MOBILITY, ENGINE
MY ISSUE IS WITH 2013 CANAM SPYDER. AFTER ENGINE REACHES NORMAL OPERATING TEMPERATURE, THE AREA AROUND THE DRIVERS LEGS ARE EXPOSED TO 208 DEGREES F. THIS DATA WAS COLLECTED AT THE DEALERSHIP INJACKSONVILLE. THE CONTINUED EXPOSURE TO THIS DEFECT HAS CAUSED FIRST DEGREE BURNS ON MY WIFE'S LEGS. EVEN WHEN WARING THICK BLUE JEANS, EXTENDED RUN TIMES BURNT HER LEG TOO. THE COMPANY HAS APPARENTLY CORRECTED THIS ISSUE IN 2014. THEY HAVE RE ROUTED HOT AIR WITH DIFFERENT PANELS, REVERSING THE FAN AT SLOW SPEED AND STOP AND BETTER INSULATION. OBVIOUSLY, BRP KNOWS THERE IS A REAL PROBLEM. IT TOOK ME AND MY SERVICE TO BOTH FILE COMPLAINTS. HOWEVER, BRP AS OF TODAY WILL EXCHANGE OUT MY PANELS TO THE NEW REDESIGNED PANEL. A $600 PER SIDE MODIFICATION. ALSO, BE WARE, AFTER A LONG RUN ADDING GAS IS SCARY, IT'S A VERY HOT ENVIRONMENT AND THE DRIVER IS SPURTING GAS ON IT? *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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