Cadillac SRX Complaints

3,266 consumer complaints on file.

#11385937December 31, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LOW BEAM HEAD LIGHTS ARE DIM MAKING THE CAR A SAFETY ISSUE TO DRIVE AT NIGHT. THERE HAS BEEN A CLASS ACTION LAWSUIT FILED AGAINST GM AND GM LOST. GM INDICATES THERE IS A PROBLEM BUT WILL NOT FIX THE ISSUE. THE DEALERSHIP WANT $2200 TO FIX THE PROBLEM WITH THE SAME PARTS THAT THAT ARE CAUSING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385581December 30, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS BECAME EXTREMELY DIM CAUSING THE CONTACT TO LOSE SIGHT OF THE ROAD DIVIDERS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO FIELDS CADILLAC JACKSONVILLE (7999 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 778-7700) WHERE IT WAS DIAGNOSED THAT THE REFLECTOR BEHIND THE HEADLIGHT BULBS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST AND REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385523December 29, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DIM AND NOT VISIBLE TO DRIVE AT NIGHT. I AM UNABLE TO SEE TO DRIVE BACK AND FORTH TO WORK. I WORK EVENING SHIFT. THIS IS VERY DANGEROUS. THERE SHOULD BE A RECALL ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385028December 26, 2020
EXTERIOR LIGHTING
DIM HEADLIGHTS HAVE BECOME INCREASINGLY DIM TO THE POINT I CAN HARDLY SEE THE ROAD AT NIGHT. I DON'T HAVE THE MOISTURE THAT OTHERS HAVE REPORTED. I HAVE RESEARCHED MORE ABOUT THIS ONLINE AND FOUND THAT THE DIMMING IS CAUSED BY THE HEAT OF THE HALOGEN BULBS DETERIORATING THE REFLECTIVE MATERIAL IN THE HEAD LIGHT HOUSING. SPECIFICALLY THE HELLA PROJECTION CAPSULE USED FOR THE LOW BEAM. THIS DETERIORATION IS A SLOW PROCESS AND GOES UNNOTICED UNTIL FINALLY IT BECOMES TO OBVIOUS TO IGNORE. THIS IS AN ONGOING ISSUE REPORTED BY THOUSANDS OF PEOPLE. THIS IS A DEFECTIVE PART THAT GM REFUSES TO ACKNOWLEDGE. WHEN I TALKED THE MY LOCAL CADILLAC DEALER THEY PRETEND TO BE OBLIVIOUS ABOUT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385036December 26, 2020
EXTERIOR LIGHTING
IMPROPER SEAL ALLOWS MOISTURE AND COBDENSATUON IN WHICH CAUSES THE HEADLIGHTS BURN OUT. I HAVE OWNED THIS VEHICLE FOR 2.5 YEARS AND HAVE REPLACED THE HEADLIGHT BULB 3 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385047December 26, 2020
EXTERIOR LIGHTING
THIS IS THE SECOND TIME I'VE ISSUED THIS FORM. THE HEADLAMPS ON MY 2014 CADILLAC SRX (AND ABOUT 300,000 OTHERS) SETTING IS SUCH THAT THE HEADLAMPS' LOW BEAMS DO NOT ILLUMINATE THE ROADWAY DUE TO FAULTY ENGINEERING OR MANUFACTURING AND SHOULD UNDERGO A RECALL SERVICE BY CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384901December 25, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
HEADLIGHTS EXTREMELY DIM CANNOT DRIVE AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384939December 25, 2020
EXTERIOR LIGHTING
HEADLIGHT HAS BECOME VERY DEEM AND DEALERSHIP DOES NOT HAVE A REPLACEMENT PART.WAS TOLD TO GIVE 2000 USD AND BE PUT ON A WAITING LIST TO HAVE HEADLIGHTS REPAIRED.THE HEADLIGHTS ON THIS MODEL IS A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384826December 24, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE DEFECTIVE ON THOUSANDS OF CADILLAC SRX MODELS, 2010-2015. THE LIGHT BULBS ARE FINE BUT THE REFLECTIVE CHROME INSIDE THE LIGHT PEELS AWAY AND THE LIGHTS DO PRODUCE ENOUGH LIGHT TO SEE AT NIGHT. THIS IS CERTAINLY A SAFETY ISSUE AND HOPE YOU INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384702December 23, 2020
EXTERIOR LIGHTING, VISIBILITY/WIPER
WHEN USING LOW BEAMS IT'S LIKE DRIVING BLIND! YOU CAN BARELY SEE A FOOT IN FRONT OF YOU AT NIGHT. MUST USE HIGH BEAMS AT NIGHT OR RISK YOUR LIFE DUE TO LACK OF VISIBILITY DUE TO DISCOLORATION/PROBLEM WITH LENS COVERS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384721December 23, 2020
EXTERIOR LIGHTING
BEFORE I PURCHASED THIS CAR I SPECIFICALLY ASKED THE DEALERSHIP IF IT HAD HEADLIGHT ISSUES GETTING MOISTURE IN AND THEN HID LIGHTS GOING OUT. I WAS TOLD NO THAT IT DID NOT. I PURCHASED THE VEHICLE THEY HAD IT AT THE DEALERSHIP FOR ONE MORE WEEK BECAUSE THEY WERE DOING A REPAIR ON THE IN-DASH ENTERTAINMENT SYSTEM. I PICKED THE CAR UP DROVE IT HOME THAT EVENING AND NOTICED THE HEADLIGHTS WERE DIFFERENT COLORS. WITHIN ONE WEEK WE HAD SOME RAIN, THE CAR WAS PARKED IN THE DRIVEWAY DURING THIS TIME AND WHEN IT WAS DRIVEN NEXT MY FRONT RIGHT HEADLIGHT WENT OUT. THEY ARE A HIGH LOW BEAM HID LIGHT WHICH CANNOT STAND MOISTURE. I LET THE DEALERSHIP KNOW THEY HAVE NOT GOTTEN BACK WITH ME AS TO FIXING THIS PROBLEM BECAUSE I TOLD THEM IT WAS A SAFETY ISSUE. AND I FEEL THAT I WAS MISLED WHEN I PURCHASED THE VEHICLE BECAUSE I WOULD NOT HAVE PURCHASED IT HAD I KNOWN AND I HAVE SUBSEQUENTLY BEEN PULLED OVER IN THE SAID VEHICLE TWICE WELL I HAVE BEEN AWAITING COMMUNICATION WITH THE DEALERSHIP, AS I HAVE EMAILED MY SALESPERSON WHY AND TOLD HIM WHAT I FOUND OUT FROM A DEALERSHIP HOW THE REPAIR PROCESS IS TO WORK. I WAS TOLD BY HIM PREVIOUSLY MY SALES GUY, THAT WE WOULD BOTH GATHER INFORMATION AND THAT THE DEALERSHIP WOULD COME UP WITH I PLAN TO CORRECT THIS PROBLEM. THE LIGHT WENT OUT MID-TO-LATE OCTOBER AND HERE IT IS DECEMBER 23RD AND I STILL HAVE NO HEADLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384765December 23, 2020
EXTERIOR LIGHTING
MY 2016 SRX CADILLAC. THE FRONT HEADLIGHTS ARE SO DIM THAT I CAN NOT DRIVE AT NIGHT. IT'S NOT SAFE. I CAN NOT SEE AT ALL ON THE ROAD AT NIGHT. I READ THERE WAS A SETTLEMENT AND A REIMBURSEMENT OVER THIS BUT THAT I MISSED THE DEADLINE FOR IT. I NEVER KNEW OR RECEIVED ANYTHING IN THE MAIL ABOUT THIS SAFETY ISSUE THAT WAS HAPPENING TO CALL SRX CADILLACS. NOT JUST MINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384516December 22, 2020
ENGINE
TIMING BELT LOOSE, CAUSING CYLINDERS 1,3 AND 5 TO MISFIRE. CAR HAD BEEN JERKING, WHAT FELT LIKE SLIPPING FOR A FEW MONTHS. I THOUGHT IT NEEDED A TUNE UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384475December 21, 2020
EXTERIOR LIGHTING
THE FRONT LIGHT HAVE A RECALL YET GM TELLS ME MINE DOESN'T QUALIFY. NOW MY LIGHTS WILL NOT WORK AT DARK, TO SAY THE LEAST THIS IS VERY DANGEROUS AND GM NEEDS TO HOPE I DO NOT HAVE AN ACCIDENT DUE TO NO HEADLIGHTS AT DARK. IT IS OVER 3000.00 JUST FOR PARTS AND NO PROMISES FROM GM THIS WILL FIX OR KEEP FROM HAPPENING AGAIN. GM SHOULD BE ASHAMED OF THEIR INTEGRITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383899December 17, 2020
EXTERIOR LIGHTING
THE NORMAL HEADLAMPS ON THE VEHICLE ARE EQUIVALENT TO A NIGHT LIGHT BULB. YOU CANNOT SEE WHEN DRIVING AT NIGHT WITH THE NORMAL HEADLIGHTS ON. APPARENTLY THERE WAS A LAW SUIT FOR THIS, BUT THERE WAS ONLY A CERTAIN TIME PERIOD TO HAVE THE ISSUE FIXED AND IT WAS A REIMBURSEMENT SITUATION WITH A HEFTY OUT OF POCKET EXPENSE. I PURCHASED THE VEHICLE AFTER THE FACT, NOT KNOWING OF THIS PROBLEM. I WAS ADVISED BY A GM REPRESENTATIVE TO DRIVE WITH MY HIGH BEAMS ON TO SOLVE THE PROBLEM? IT WORKS, BUT OTHER DRIVERS ARE NOT HAPPY AS THEY FLASH THEIR LIGHTS AT US. WE HAVE NO OTHER SOLUTION, CANT SEE AND DONT HAVE THE $1600 WE WERE TOLD IT COSTS TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383988December 17, 2020
EXTERIOR LIGHTING
WE PURCHASED A 2015 SRX CADILLAC MONDAY DEC 14 2020. WE HAD NOT DRIVEN IT AFTER DARK UNTIL WE PURCHASED. THE HEADLIGHTS ARE SO DIM WE COULD BARELY SEE THE ROAD IN A WELL LIT HIGHWAY. WE WERE CONCERNED WE WOULD NOT MAKE IT HOME. THESE LIGHTS ARE A HAZARD AND IT'S VERY DANGEROUS TO DRIVE AFTER DARK. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383689December 16, 2020
EXTERIOR LIGHTING
THIS CADILLAC HAS A RECALL ON THE FRONT LIGHTS BECOMING VERY DIM DUE TO MOISTURE BUILD UP WITHIN THE LIGHTS. THEY BECOME DIM WHILE DRIVING DOWN THE ROAD AND GOING FROM HIGH BEAM TO LOW BEAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383810December 16, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT. THE CONTACT STATED THAT THE HI-BEAM HEADLIGHTS WERE USED WHILE DRIVING AT NIGHT. THE CONTACT THEN TOOK THE VEHICLE TO CREST CADILLAC (6280 TX-121, FRISCO, TX 75034) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VIN. THE CONTACT ALSO SPOKE TO THE SERVICE MANAGER WHO STATED THAT A LETTER WAS SENT OUT IN REGARDS TO THE HEADLIGHT HOWEVER, THERE WAS NO RESPONSE. DUE TO THE NON-RESPONSE, THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383574December 15, 2020
AIR BAGS, POWER TRAIN, SUSPENSION
TL* THE CONTACT OWNED A 2012 CADILLAC SRX. THE CONTACT DAUGHTER WAS DRIVING 65 MPH HIGHWAY WHILE RAINING THE VEHICLE HYDROPLAIN WHICH CAUSED THE CONTACT DAUGHTER TO LOSE CONTROL OF THE VEHICLE. AND CRASHED INTO MEDIUM IN THE ROAD WHERE ANOTHER VEHICLE HIT THE CONTACT DAUGHTER VEHICLE IN THE REAR. THE CONTACT STATED NO FRONT AND REAR AIR BAGS DEPLOYED IN THE VEHICLE. NO MEDICAL ATTENTION AT THE SCENE OF THE FAILURE. THE CONTACTS DAUGHTER DID GO TO THE HOSPITAL TWO DAYS AFTER THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEN THE CONTACT INSURANCE HAD IT TOWED TO DIAGNOSED THE VEHICLE AS A TOTALED LOSS. NOW THE CONTACT JUST RECEIVE A RECALL NOTIFICATION FROM THE VEHICLE MANUFACTURER IN REFERENCE TO REAR SUSPENSION TOE ADJUSTER LINK BEING LOOSE AND NOW THE CONTACT FEEL THAT WAS THE CAUSED TO THE FAILURE OF THE VEHICLE AT THE TIME HIS DAUGHTER WAS DRIVING.THE FAILURE MILEAGE WAS 153,014.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11383332December 14, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
BOUGHT USED..IN IDOL WILL VIBRATE STEERING COLUM ..ALWAYS SIGNALS TO CHECK TIRES AND OIL..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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