Cadillac SRX Complaints

3,266 consumer complaints on file.

#11388327January 15, 2021
STEERING, SUSPENSION, WHEELS
CAR VEERED TO THE RIGHT INTO THE GUARDRAIL THEN LOSS OF CONTROL OF STEERING, CAR SPUN AROUND TWICE AND LANDED IN OPPOSITE GUARDRAIL FACING TRAFFIC WITH LEFT REAR TIRE FACING AWAY FROM THE CAR. WE WERE DRIVING AT THE TIME ON A HIGHWAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11388217January 14, 2021
EXTERIOR LIGHTING
LOW BEAM HEADLAMPS BECOME SO DIM THAT YOU CANNOT DRIVE AT NIGHT. THE HEADLAMPS PUT A LIGHT BEAM ABOUT 5 FT IN FRONT OF THE VEHICLE. YOU CAN SEE BETTER USING TWO FLASHLIGHTS ON THE HOOD. CADILLAC KNOWS OF THIS DEFECT AND EVEN SETTLED A LAWSUIT TO REPLACE THEM BUT THEY DO NOT COVER THE ENTIRE COST AND REPLACES THEM WITH INDENTICAL UNITS. THIS VEHICLE IS A EXTREME HIGH RISK WHEN DRIVING AT NIGHT TO THE PUBLIC. THIS CAR COULD NOT PASS STATE OR FEDERAL HIGHWAY LAWS FOR WORKING HEADLAMPS. IF A RECALL WAS EVER NEEDED THIS IS IT. CADILLAC WILL NOT FAIRLY DEAL WITH THIS ISSUE WITH ITS CUSTOMERS. A RECALL IS NEEDED BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387758January 12, 2021
EXTERIOR LIGHTING
THE FRONT HEADLIGHTS ARE VERY DIM WHERE IT LOOKS LIKE THE LIGHTS ARE OFF WHEN I AM DRIVING AT NIGHT. I MUST TURN ON THE BRIGHT LIGHTS TO SEE NORMALLY AT NIGHT WHEN WE DRIVE. I RECEIVED A RECALL NOTICE TO HAVE LIGHTS REPLACED AFTER WE PAY $800 A PIECE AT CADILLAC DEALER. I WAS ILL AND COULD NOT TAKE THE CAR IN TO HAVE THE ISSUE CORRECTED. AFTER MY SURGERY AND MY RECOVERY TIME I CALLED THE CADILLAC DEALER AND WAS TOLD THAT THE RECALL NOTICE HAD EXPIRED AND THEY COULD NOT HONOR IT! I BELIEVE THIS IS A VERY DANGEROUS PROBLEM AND IT SHOULD BE FIXED FREE OF CHARGE WITH NO TIME RESTRAINTS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387527January 11, 2021
EXTERIOR LIGHTING
2015 SRX WITH HEADLIGHT ISSUES. DIM LOW BEAMS RESTRICT VISIBILITY AT NIGHT. READ ABOUT NUMEROUS COMPLAINTS. CANNOT SEE WHILE DRIVING AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387533January 11, 2021
EXTERIOR LIGHTING
THERE HAS BEEN A GRADUAL DECREASE IN THE BRIGHTNESS OF THE LOW BEAMS ON THIS VEHICLE. MY WIFE IS THE PRIMARY DRIVER OF IT AND DOESN'T DRIVE IT TOO MUCH AT NIGHT, BUT I WAS DRIVING IT RECENTLY AND NOTICED HOW POOR THE LIGHTING IS AT NIGHT, IN PARTICULAR ON WET ROADS. IT IS TO THE POINT THAT VISIBILITY IS NOT THAT FAR IN FRONT. IF A PERSON OR ANIMAL WAS ON THE ROAD, IT PROBABLY WOULDN'T BE SEEN UNTIL THE VEHICLE IS ALMOST UPON IT. HIGH BEAMS ARE NOT A PROBLEM. THERE IS NO PARTICULAR MOMENT THAT THIS HAS HAPPENED - IT'S BEEN OVER TIME. FROM INTERNET RESEARCH, THIS APPEARS TO BE A PROBLEM WITH SRX'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387326January 9, 2021
EXTERIOR LIGHTING
STANDARD HEADLIGHTS NOT BRIGHT ENOUGH TO SEE AT NIGHT. NEED TO USE HIGH BEAMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387001January 7, 2021
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT, WHEN ON DIM LIGHTING, CANNOT SEE ANYTHING. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387006January 7, 2021
EXTERIOR LIGHTING
THE HEADLIGHTS EVEN THOUGH THEY ARE WORKING DON'T PUT OUT ENOUGH LIGHT TO DRIVE AT NIGHT. THERE WAS A LAWSUIT CONCERNING THIS MATTER, THE DEALER WANTED US TO FRONT $2200.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387029January 7, 2021
EXTERIOR LIGHTING
THE LIGHTS ARE ENTIRELY TOO DIM TO DRIVE AFTER NIGHT EXCEPT WITH HIGH BEAMS ON. CADILLAC ADMITTED THERE WAS A WIDESPREAD PROBLEM WITH THE VEHICLE BUT OFFERED NO ASSISTANCE OR RESOLUTION EXCEPT FOR ME PAYING TO REPLACE BOTH HEADLIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387074January 7, 2021
AIR BAGS
I WAS INVOLVED IN A SEVERE FRONT END COLLISION. I WAS IN MOTION TRAVELING AT A FAIRLY HIGH RATE OF SPEED ON THE INTERSTATE. I REAR ENDED A TRUCK AFTER SOMEONE STOPPED SUDDENLY IN FRONT OF THE TRUCH. NONE OF THE VEHICLE'S AIR BAGS DEPLOYED. THE FRONT END OF THE CAR WAS SEVERELY DAMAGED. I FLEW INTO THE DASHBOARD AND STEERING WHEEL AND SINCE THERE WERE NO AIRBAGS HIT MY ARMS, CHEST, AND KNEE. I AM SEVERELY BRUISED AND MY ARM AND WRIST MAY HAVE DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
3
#11386562January 5, 2021
EXTERIOR LIGHTING
THE LOW BEAM LIGHTS ARE TERRIBLE, HAVE REPLACED BULBS, BUT STILL CAN HARDLY SEE HIGHWAY THIS MAKES IT VERY UNSAFE TO DRIVE THIS VEHICLE AT NIGHT. GM SHOULD RECALL TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386691January 5, 2021
EXTERIOR LIGHTING
DRIVER SIDE HEADLAMP HAS WATER INSIDE. THIS CAUSES THE HEADLIGHT TO GO OFF COMPLETELY FOR A WHILE. IT'S AS IF A SHORT EXISTS. VISIBILITY IS BAD. GM CADILLAC SENT A LETTER RECENTLY THAT A DESIGN DEFECT EXISTS. IF THE PROBLEM OCCURRED IN MY VEHICLE, I CAN GET REIMBURSED. WELL, THE PROBLEM OCCURED ON THE RIGHT SIDE HEADLIGHT A COUPLE OF YEARS AGO. DEALERSHIP FIXED IT AND I HAD TO PAY. I RECENTLY RECEIVED A PARTIAL REIMBURSEMENT FROM GM. AT THE TIME, THE DEALERSHIP STATED THE OTHER HEADLIGHT WAS NOT SO BAD. THEY DID NOT REPLACE, BUT I DID NOT HAVE THE RESOURCES TO REPLACE IT AT THE TIME. TODAY, I CALLED A CADILLAC DEALERSHIP AND WAS INFORMED THAT GM WILL NOT COVER IT BECAUSE IT HAD TO BE DONE BY SEPTEMBER 2020. HOWEVER, WHY WOULD THERE BE A LIMIT ON AN ADMITTED DESIGN DEFECT BY THE MANUFACTURER? IT IS A SAFETY DEFECT IN MY OPINION, AS I AM A NIGHT DRIVER IN THE RAINY PACIFIC NORTHWEST. ATTACHED ARE 2 PHOTOS. THE CLOUDY ONE IS THE LEFT DRIVER SIDE WINDOW (PHOTO IMG 3203) AND THE CLEAR ONE THAT WAS REPLACED IS ON THE RIGHT (IMG 3204).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386394January 4, 2021
EXTERIOR LIGHTING
THE LOW BEAMS ARE LIKE HAVING NO LIGHTS AT ALL ON, MAKING NIGHT TIME DRIVING NEXT TO IMPOSSIBLE. SIMILAR TO USING A FLASHLIGHT TO DRIVE WITH. I HAVE TO DRIVE WITH MY HIGH BEAM LIGHTS ON AND BLIND OTHERS JUST SO I CAN SEE. IT'S VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386460January 4, 2021
EXTERIOR LIGHTING
HORRIBLE VISABILITY, PULLED OVER BY THE POLICE AND GIVEN A WARNING TICKET, SAYING MY IT LOOKS LIKE I AM DRIVING WITH MY RUNNING LIGHTS, CAN NOT DRIVE AFTER DARK NOW UNTIL PROBLEM IS CORRECTED, HOW DO YOU CORRECT SOMETHING THAT IS MANUFACTURED THIS WAY AND FOR GM TO REFUSE TO HAVE A RECALL OR OFFER THEM TO BE REPLACED KNOWING THERE IS AN ONGOING PROBLEM IS RIDICOULOUS AND THE SAFETY BOARD SHOULD DO SOMETHING ABOUT THIS WITH ALL THE COMPLAINTS AND LAWSUITS OUT HERE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386128January 2, 2021
EXTERIOR LIGHTING
THE SEAL AROUND HEADLIGHTS HAS DETERIORATED AND WATER IS VISIBLE INSIDE THE HEADLIGHTS AND THE LIGHTS ARE SO DIM VEHICLE CAN'T BE DRIVEN AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386147January 2, 2021
UNKNOWN OR OTHER
THIS CAR HAS A PANORAMIC SUN ROOF. THE ENTIRE ROOF OF THE CAR IS GLASS. AS I WAS DRIVING ON THE HIGHWAY THE ENTIRE SUNROOF (THE GLASS PANELS, THE TRACKS, THE SUNROOF MOTORS, THE RACK) COMPLETELY FLEW OFF AND THE ENTIRE ASSEMBLY ALMOST HIT ANOTHER CAR BEHIND IT. . I GUESS THE WIND GOT UNDER IT AND RIPPED THE SUNROOF FROM THE CAR. THE SUNROOF WAS CLOSED. UPON FURTHER INSPECTION I COME TO FIND OUT THAT THE PANORAMIC ROOF IS INSTALLED AND SECURED WITH ONLY GLUE. THERE ARE NO BOLTS THAT SECURE THE ROOF TO THE CAR. THE GLUE MUST'VE BEEN GETTING OLD AND ALLOWED THE WIND TO TEAR THE REST OF IT APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385737December 31, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
REAR LIFT GATE IS AUTOMATICALLY CLOSING, AND DOESN'T STAY OPEN. I'VE BEEN INJURED BY THIS & HAVE PICTURES OF MY BRUISES. I WASN'T ABLE TO STOP THE LIFT GATE FROM CLOSING & WAS PINNED IN MY TRUNK. THIS IS VERY DANGEROUS! I'VE READ ABOUT SIMILAR SITUATIONS ON LINE. I'M VERY SURPRISED THERE ISN'T A RECALL ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11385777December 31, 2020
EXTERIOR LIGHTING
IN DECEMBER 2020, I PURCHASED A USED 2012 CADILLAC SRX. ONCE I DROVE THE VEHICLE AT NIGHT, I NOTICED THE HEADLIGHTS ARE VERY DIM. DUE TO THE LOW LIGHTING LEVEL, THE BRIGHT LIGHTS ARE BEST USED. THE HEADLIGHTS ARE DIM WHILE THE VEKICLE IS PARKED OR DRIVEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385802December 31, 2020
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS HAVE INCREASINGLY BECOME DIMMER TO THE POINT WHERE IT IS DIFFICULT TO SEE ON THE ROAD AT NIGHT WITHOUT USING HIGH BEAMS. I THINK THE ISSUE BEGAN AROUND THE MIDDLE OF 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385810December 31, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS KEEP GETTING DIMMER AND DIMMER AS TIME GOES ON. MY VEHICLE ONLY HAS 40,000 MILES, BUT I STARTED NOTICING AT LEAST 5,000 MILES AGO THAT WHILE DRIVING DOWN THE HIGHWAY AT NIGHT THAT IT APPEARED AS IF I BARELY HAD ANY HEADLIGHTS SHINING IN FRONT OF ME. I WOULD TURN THEM OFF AND ON AGAIN, THINKING THEY WERE OFF BUT COULD BARELY TELL THE DIFFERENCE. WHEN I TURN CORNERS, I COULDN'T SEE WHERE THE ROAD WAS OR CURBS AND HAD TO ROLL DOWN MY DRIVERS AND/OR PASSENGER WINDOWS TO SEE WHERE I WAS GOING AND TO AVOID MISSING ROAD OR HITTING SOMETHING. I DID A LITTLE RESEARCH AND FOUND THAT THERE WAS A CLASS ACTION LAWSUIT FOR 2010-2015 SRX HEADLIGHTS WITH THE SAME EXACT PROBLEM - UPWARDS OF 300,000 VEHICLES INVOLVED. CADILLAC AGREED TO REPLACE THOSE HEADLIGHTS, BUT USED THE EXACT SAME TYPE OF HEADLIGHT FOR THE REPLACEMENTS AND PEOPLE ARE AGAIN HAVING THE SAME PROBLEM...... LIGHTS DIMMING OVER TIME. I AM AFRAID TO DRIVE AT NIGHT NOW AS IT HAS GOTTEN SO BAD THAT I FEEL MY LIFE IS IN DANGER. I DON'T WANT TO DRIVE WITH BRIGHT LIGHTS ON ALL THE TIME AS THAT BLINDS ONCOMING TRAFFIC AND CREATES ANOTHER HAZARD. HTTPS://CADILLACSOCIETY.COM/2020/03/10/OWNERS-CONTINUE-TO-STRUGGLE-WITH-CADILLAC-SRX-HEADLIGHTS/ I BOUGHT AN EXTENDED WARRANTY AND WAS TOLD IT WAS BUMPER TO BUMPER BUT LO AND BEHOLD, IT DOESN'T COVER HEADLIGHTS WHICH I WAS TOLD BY CADILLAC DEALER THAT THEY WERE $900 APIECE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX