Cadillac SRX Complaints

3,266 consumer complaints on file.

#10428137October 1, 2011
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
HAVING PROBLEMS WITH MY CADILLAC SRX 2004 MODEL, IT SEEMS MANY ARE... MY "TRACTION/ STABILITY CONTROL" CAME ON GOING 70 MPH UP A HILL (WHICH I LIVE IN A VALLEY SO IF YOU GO OFF THE ROAD YOU MIGHT DROP 100 FT) WITH A VEHICLE BEHIND ME, MY VEHICLE WOULDN'T ACCELERATE THE VEHICLE BEHIND ME ALMOST REAR ENDED ME AND MY 3 CHILDREN, WHEN I FINALLY GOT IT TO THE SHOULDER AND STOPPED IT BEGAN IDLING VERY ROUGH, I TURNED OFF THE VEHICLE WAITED A FEW MIN AND TURNED IT BACK ON AND ALL WAS FINE, THIS IS VERY UNSAFE!! THIS PROBLEM NEEDS TO BE INVESTIGATED AND RECALLED BEFORE SOMEONE GETS KILLED!! WE CALLED THE GM DEALERSHIP THAT WE RECENTLY HAD REPLACE OUR TRANSFER CASE (FOR YET AGAIN ANOTHER RECURRING PROBLEM IN THIS VEHICLE) AND WERE TOLD TO WAIT UNTIL IT HAPPENS A FEW MORE TIMES BEFORE BRINGING IT IN?!? THIS IS MY ONLY TRANSPORTATION AND IT IS PARKED, I REFUSE TO PUT MY CHILDREN IN AN UNSAFE VEHICLE I'D RATHER WALK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428152October 1, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
MY WIFE HAS COMPLAINED SEVERAL TIMES OVER THE LAST YEAR ABOUT SUDDEN ACCELERATION BY HER CAR. I DID NOT PAY MUCH ATTENTION UNTIL SHE HIT A CAR IN A PARKING LOT BECAUSE HER CAR JUMPED FORWARD. NO ONE WAS IN THE OTHER CAR AND MY WIFE WAS NOT HURT. IT HAPPENED AGAIN ABOUT A WEEK AGO SO I TOOK IT TO THE DEALER. THEY MADE SOME SOFTWARE ADJUSTMENTS SUGGESTED BY GENERAL MOTORS INCLUDING ONE THAT READ "ADDRESSING LONG HESITATION/DELAYS OCCURRING WHEN DRIVER COASTS TO AROUND 10MPH AND STEPS INTO AN AGGRESSIVE PEDAL". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428172October 1, 2011
STRUCTURE:BODY
2 PROBLEMS CONTINUE TO PERSIST. ONE IS THE LOCATION OF THE HOOD RELEASE HANDLE NEAR THE FLOOR INSIDE LEFT SIDE, WHERE THE DRIVER PUTS HIS LEFT FOOT ON THE FLOOR WHILE DRIVING. MOVING THE FOOT BACK, THE LEFT SOLE EDGE WILL CATCH THE HANDLE AND RELEASE IT CAUSING THE HOOD TO POP UP TO THE SAFETY CATCH. AT HIGH SPEEDS I'M AFRAID OF THE SAFETY CATCH FAILING ALLOWING THE HOOD TO POP OPEN CAUSING AN ACCIDENT. SECONDLY; THIS VEHICLE HAS TOO MANY BLIND SPOTS THAT CAN EASILY CAUSE A SERIOUS ACCIDENT. THE ROOF POST BETWEEN THE DRIVERS DOOR AND REAR PASSENGER IS A GOOD EXAMPLE OF WHAT I MEAN. A VEHICLE CAN BE ALMOST ALONG SIDE OF YOU, OUT OF SITE AND YOU WONT SEE IT UNLESS YOU TURN YOUR HEAD AROUND ALMOST LOOKING BACKWARDS.THE MIRROR DOES NOT PICK UP THE VEHICLE UNTIL IT'S NOSE IS BY MY DOOR. THAT MOVE CREATES ANOTHER PROBLEM OF HITTING SOME ONE UP AHEAD. I HAVE NOT NOTIFIED THE DEALER BECAUSE I DON'T EXPECT THEY WILL DO ANY THING; FROM PAST EXPERIENCE I KNOW. CAR WAS PURCHASED AT OTTO CADILLAC ALBANY, NY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426443September 20, 2011
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT WHEN DRIVING AT LOW SPEEDS AND ATTEMPTING A U-TURN, THE VEHICLE STALLED AND THE ELECTRONIC STABILITY CONTROL LIGHT WAS ILLUMINATED ON THE INSTRUMENTAL PANEL. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421356August 24, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE AUTOMATIC HATCHBACK BUTTON WAS TOO SENSITIVE AND TOO EASY TO ACCESS. THE CONTACT EXPRESSED CONCERN OVER THE POSSIBILITY OF THE HATCHBACK DOOR UNEXPECTEDLY CLOSING AS A RESULT. THE CONTACT ALSO STATED THAT THE HATCHBACK DOOR COLLAPSED ON TOP OF HER, CAUSING A HEAD INJURY. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 20,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10420944August 22, 2011
POWER TRAIN
2004 CADILLAC SRX HAS A PROBLEM WITH ONE OF THE FOLLOWING, CV JOINT, TORQUE CONVERTER, OR THE CHAIN LOCATED IN THE TRANSFER CASE. ALL OF WHICH CAUSE THE VEHICLE, WHEN ACCELERATED AT A STOP, ON A HILL, OR TRAVELING (AT ANY SPEED) UP A HILL TO MAKE A LOUD POPPING OR CLICKING NOISE. I HAVE REVIEWED THIS AND HAVE A 6 PAGE PRINTOUT FROM ONE SITE ON THE SAME YEAR AND MAKE OF THIS VEHICLE PROBLEM WITH NOTHING BEING DONE, IT IS A HAZARD WHEN TURNING ONTO A ROAD AND NEEDING TO ACCELERATE TO KEEP FROM GETTING REAR ENDED, I FEEL FOR SAFETY THIS VEHICLE NEEDS TO UNDERGO AN INVESTIGATION AND POSSIBLY A RECALL ON THIS DEFECT THAT THE COMPANY HAS CLEARLY OVERLOOKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420785August 20, 2011
FUEL SYSTEM, GASOLINE, POWER TRAIN
SRX 2004 HAS ALREADY HAD TRANSMISSION REBUILT AND I AM TRYING TO GET THROTTLE BODY ALSO REPLACED AFTER THROTTLE DID NOT RESPOND AND COASTED BACKWARDS ALMOST CATCHING 3 TEENS RUNNING BETWEEN MY CAR AND ONE BEHIND ME. TRANSMISSION WAS TAKEN CARE OF BUT HESITATION ON THROTTLE HAS BEEN CONTINUOUS FOR OVER A YEAR WITH NO ONE TELLING ME WHAT WAS WRONG. JUST THIS WEEK I WAS TOLD THROTTLE BODY NEEDS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417001August 4, 2011
TRACTION CONTROL SYSTEM
THE PROBLEM WITH MY 2004 CADILLAC SRX STARTED AFTER THE DEALER COMPLETED A RECALL SERVICE FOR THE TRANSMISSION SHIFT FROM PARK PROBLEM NOW THE VEHICLE CAN BE SHIFTED FROM PARK WITH KEY IN OR OUT OF THE IGNITION, RUNNING OR NOT AND WHEN VEHICLE IS TURNED OFF THE KEY DOES NOT RELEASE FROM IGNITION, NOW TRACTION CONTROL LIGHT COMES ON DEALER DOES NOT KNOW WHAT IS THE PROBLEM. ALSO STABILITY CONTROL MESSAGE COMES ON . I HAVE READ THAT TWO PEOPLE HAVE DIED IN ACCIDENTS ALREADY FROM STABILITY CONTROL SYSTEMS MALFUNCTIONING IN THE 2004 CADILLAC SRX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417054August 4, 2011
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL WOULD ACTIVATE ABNORMALLY, WHEN IT WAS NOT ENGAGED BY THE CONTACT. THE FAILURE WOULD CAUSE THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS INSPECTED BY THE DEALER WHO ADVISED THAT THE THEY WOULD REPROGRAM THE VEHICLE. THE VEHICLE WAS REPROGRAMMED BUT THE FAILURE RECURRED WITHIN A FEW DAYS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417269July 31, 2011
UNKNOWN OR OTHER
I DID THIS IN MY LAST CAR (GM-YUKON) SO I RE-ENACTED TO SEE IF IT WOULD HAPPEN IN MY NEW CAR (SRX): I USE MY KEY FOB TO OPEN ONLY THE HATCH-BACK WHEN WALKING UP TO LOCKED CAR. I LAY MY PURSE (WITH KEY-FOB AND CELL PHONE IN IT) IN THE BACK WHILE UNLOADING GROCERIES, ETC., AND THEN CLOSE THE HATCH. I AM LOCKED OUT OF THE CAR. THE CAR DOESN'T CHIRP TO LET ME KNOW THE KEY-FOB IS THE CAR AFTER CLOSING AS IT DOES WHEN I CLOSE THE DOORS UP FRONT WHILE UNLOCKED. I THINK THIS IS A SAFETY COMPLAINT BECAUSE I COULD BE LOCKED OUT AT NIGHT IN A PARKING LOT WITHOUT A PHONE OR MONEY FOR A PAY PHONE TO CALL FOR HELP. I ALSO THINK THAT KEY-FOBS SHOULD HAVE A HOLE IN THE CAR TO PLUG IT INTO. WOMEN TEND TO KEEP KEYS IN PURSE, NOT ON THEIR BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415274July 26, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WOULD JERK WHILE ACCELERATING AND THE CHECK ENGINE LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THERE WAS AN OIL LEAK WITHIN THE ENGINE. AS A RESULT, THE CATALYTIC CONVERTER AND SOLENOID NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414684July 22, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. THE CONTACT STATED THAT WHILE ACCELERATING, THE REDUCED POWER TO ENGINE WARNING LIGHT FLASHED ON THE DASHBOARD. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE SUDDENLY REDUCED SPEED TO 20 MPH, ALMOST CAUSING A CRASH. THE CONTACT STATED THAT ONCE THE VEHICLE WAS SHUT OFF AND RESTARTED, THE VEHICLE WOULD THEN RESET ITSELF AND RESUME NORMALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER WAS UNABLE TO DUPLICATE OR LOCATE THE FAILURE BECAUSE THE CHECK ENGINE LIGHT WAS NOT ILLUMINATED AT THE TIME. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413752July 20, 2011
TRACTION CONTROL SYSTEM
2004 CADILLAC SRX V8 AWD - TRACTION CONTROL WARNING LIGHT COMES ON AFTER ABOUT 20 MINUTES OF DRIVING, DISPLAY PANEL SAYS TO SERVICE STABILITY SYSTEM. THIS OCCURS IN DRY WEATHER, UNDER NO ADVERSE CONDITIONS. SENSOR HAS ALREADY BEEN REPLACED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413377July 18, 2011
POWER TRAIN
TRANSFER CASE CHAIN STARTED SLIPPING; PUSH GAS AND VEHICLE WOULDN'T GO; COST $1000 TO REPAIR; 2004 CADILLAC SRX *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411820July 11, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THE TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT WAS ILLUMINATED, INDICATING THAT THE TIRES WERE AT LOW PRESSURE. THE CONTACT STATED THAT THE PRESSURE LEVEL WAS AT THE CORRECT SPECIFICATIONS BUT THE WARNING LIGHT WAS STILL ILLUMINATED ERRONEOUSLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WHERE REPAIRS WERE MADE HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN TAKEN TO THE DEALER FOUR TIMES BUT NONE OF THE REPAIRS REMEDIED THE ISSUE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411846July 11, 2011
STEERING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHEN ATTEMPTING A TURN IN EITHER DIRECTION WHILE DRIVING 25 MPH, THERE WAS A SLIGHT VIBRATION FELT AND GRINDING NOISE IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE UNABLE TO REPAIR THE PROBLEM. THE MANUFACTURER WAS CONTACTED WHO STATED THAT THEY DID NOT HAVE A REMEDY FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 5,000. UPDATED 8/29/11 *CN THE CONSUMER STATED THE STEERING HAS BEEN A PROBLEM SINCE HE PURCHASED THE VEHICLE. UPDATED 09/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410488July 5, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING, THE CONTACT STATED THAT THE VEHICLE WOULD MAKE A RATTLING NOISE AND IT WOULD ALSO HESITATE. A LOCAL MECHANIC DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOTIFIED, BUT DID NOT ASSIST WITH THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410576July 5, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING 25 MPH. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT ACCELERATE WHEN MAKING TURNS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLES COMPUTER WAS ADJUSTED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407749June 21, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE SUNROOF SUDDENLY SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 4,100. UPDATED 07/20/11*LJ UPDATED 02/01/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407783June 21, 2011
AIR BAGS:SIDE/WINDOW
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE DRIVER AND PASSENGER SIDE WINDOW AIR BAGS DEPLOYED WITHOUT WARNING. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE THEY ADVISED THAT AN INVESTIGATOR WOULD HAVE TO FURTHER INSPECT THE FAILURE. ONCE DIAGNOSED, THE DEALER ADVISED THAT THE VEHICLE WAS ACTING IN A CORRECT MANNER AS IF THE VEHICLE WERE GOING TO ROLLOVER. THE CONTACT WAS NOT INVOLVED IN ANY TYPE OF CRASH AT THE TIME OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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