Cadillac SRX Complaints

3,266 consumer complaints on file.

#10446415January 31, 2012
STRUCTURE
2010 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO DRIVER SIDE FRAME BLOCKING THE VIEW OF THE ROADWAY WHEN MAKING A LEFT TURN *TGW THE DEALER DID AGREE, THERE WAS A BLIND SPOT. HOWEVER, THERE WAS NO REMEDY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442811January 7, 2012
EXTERIOR LIGHTING
THE LOW BEAMS ON THE CAR ARE VERY POOR, EVEN ON A CLEAR NIGHT. IF DRIVING IN THE RAIN IT IS MUCH WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443010January 5, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
2010 CADILLAC SRX. CONSUMER STATES WHILE VEHICLE WAS IN PARK, IT ROLLED BACK AND HIT ANOTHER VEHICLE *TGW THE CONSUMER STATED HE READ WHERE A RECALL HAD BEEN ISSUED FOR THE PROBLEM HE EXPERIENCED. THE RECALL STATED THE SHIFTER MAY INACCURATELY INDICATE THE TRANSMISSION IS IN PARK, WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH. THE CONSUMER REFERENCED RECALL # 11V595000. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10442601January 5, 2012
STEERING, WHEELS
I PURCHASED MY 2010 SRX (USED) IN OCT 2011 FROM KING ACURA IN BIRMINGHAM, AL. IT HAD 23,000 MILES ON IT AT TIME OF PURCHASE. FROM THE DATE OF PURCHASE I HAVE HAD AN ISSUE WITH A RUBBING NOISE WHEN THE WHEELS ARE TURNED TO THE LEFT OR RIGHT. THE NOISE SEEMS TO BE WORSE WHEN THE VEHICLE IS COLD. I HAVE HAD THE VEHICLE INSPECTED AT OUR LOCAL CADILLAC DEALERSHIP, AND THOUGH THEY DID HEAR THE RUBBING NOISE, THE TECHNICIANS WERE UNABLE TO DETERMINE A CAUSE. IN ADDITION TO BEING VERY ANNOYING, ESPECIALLY AFTER PAYING PREMIUM PRICES FOR A LUXURY VEHICLE, I AM CONCERNED THERE MAY BE A STRUCTURAL PROBLEM THAT WILL RESULT IN ACCIDENT AND INJURY. I AM TAKING THE VEHICLE BACK TO THE DEALERSHIP, BUT I FEAR IT IS A FUTILE EFFORT AS THE MECHANICS SEEM TO HAVE NO IDEA WHAT IS CAUSING THIS NOISE. IS THIS ISSUE COMMON, AND IF SO, IS IT BEING RESEARCHED AND ADDRESSED BY THE ENGINEERS AT CADILLAC? SOMEONE PLEASE ADDRESS THIS AND PROVIDE A FIX! IF A FIX HAS BEEN DETERMINED, PLEASE PROVIDE INSTRUCTIONS ON THE PROCEDURES FOR HAVING THIS PROBLEM RESOLVED AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441791December 30, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE REAR DOOR LATCH FAILED AND WOULD SPORADICALLY OPEN INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE REAR DOOR LATCH. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439968December 14, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED AND THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TEST RESULTS SHOWED DETERMINED THAT THE FUEL TANK CAP AND THE TIRE TRACTION SENSORS ON THE REAR TIRES NEEDED REPLACING. THE DEALER REPLACED THE FUEL TANK CAP AND TIRE TRACTION SENSORS. THE CONTACT STATED THAT AFTER THE REPAIRS, THE CHECK ENGINE AND TIRE TRACTION WARNING LIGHTS ILLUMINATED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND THE DEALER STATED THAT THE CATALYTIC CONVERTER MALFUNCTIONED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WOULD RATTLE ABNORMALLY WHEN DRIVING VARIOUS SPEEDS. THE FAILURE MILEAGE WAS 148,665.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439432December 12, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING 3 MPH AND ATTEMPTING A LEFT TURN WHEN HE NOTICED THAT THE DRIVER SIDE FRAME WAS BLOCKING THE VIEW OF THE ROADWAY. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 15,000. ..UPDATED 01/04/12 *BF UPDATED 01/09/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438903December 7, 2011
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE EXHIBITED AN ABNORMAL WHINING. THE VEHICLE WAS TAKEN TO PRIVATE MECHANIC FOR MAINTENANCE WHERE THE MECHANIC CONFIRMED THAT THE REAR RACK AND PINION WAS LEAKING AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 07V589000( POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 109,000. UPDATED 01/10/12*LJ UPDATED 01/11/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436582November 21, 2011
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THE WHOLE CAR IS A SHAME. WIRING HARNESS FELL AND MELTED, LOST BRAKES, COMPUTER WOULDN'T ALLOW CAR TO START, STABILI TRACK, POWER STEERING, RADIATOR ALL FAILED. NO SIDE PANELS INSTALLED IN DOOR JAMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436502November 20, 2011
ENGINE AND ENGINE COOLING
AIR CONDITIONER MAKES A LOUD NOISE AND CAN BE HEARD FROM A FAR DISTANCE. WE HAVE TRIED 3X TO HAVE REPAIRED AND NO ONE WILL FIX PROBLEM. THE LAST SERVICE MANAGER CHANGED THE BLOWER AND THE CAR MADE MORE NOISE AFTER CHANGING THIS PART. WE HAVE YET TO DRIVE CAR FOR A FULL MONTH DUE TO BEING IN SHOP ON THREE OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435045November 9, 2011
ELECTRONIC STABILITY CONTROL (ESC)
ELECTRONIC STABILITY CONTROL TURNS ITSELF ON FOR NO REASON AND CAUSES STEERING ISSUES. AT HIGH SPEEDS THIS COULD LEAD TO A SERIOUS ACCIDENT. I AM AFRAID TO DRIVE MY CAR. I HAVE BEEN TO THE DEALERSHIP AND THEY ACT LIKE THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE, BUT I HAVE SEEN AND HEARD OF OTHER CASES. PLEASE LOOK INTO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434246November 4, 2011
ENGINE AND ENGINE COOLING
I BOUGHT MY SRX IN MAY 2011 WITH 2300 MILES ON IT. IN OCTOBER I NOTICED A SQUEAKING COMING FROM THE FRONT END WHEN I MADE TURNS. I TOOK IT TO THE DEALER AND SAID I NEEDED NEW STRUT MOUNTS. WHILE WAITING FOR THE PARTS TO COME IN, ON OCT 25 I WAS DRIVING JUST OFF THE HIGHWAY AND LOST ENGINE POWER. I WAS ONLY ABLE TO GO 15MPH WHILE MY RPMS WERE RUNNING HIGH. THE DEALER SAID I NEEDED A NEW THROTTLE CONTROL ASSEMBLY. ON OCT 26 THE CAR WENT IN FOR BOTH STRUT MOUNTS AND THROTTLE ASSEMBLY. THEY HAD MY CAR 4 DAYS. ON OCT 29 I GOT THE CAR BACK BUT ON NOV 2, THE STRUT MOUNT NOISE CAME BACK. THE DEALER INFORMED ME TO BRING THE CAR BACK IN. I BROUGHT IT TO THE DEALER TODAY AND I AM WAITING FOR THEM TO CALL TO TELL ME WHAT THE PROBLEM IS NOW. I AM VERY DISSATISFIED WITH THE VEHICLE AND DON'T FEEL SAFE DRIVING IT AS I DRIVE BETWEEN 4 STATES FOR MY JOB AND NEED A SAFE VEHICLE. CADILLAC/GM HAS BEEN CONTACTED SEVERAL TIMES BY MY BOYFRIEND AND MYSELF ABOUT THE ISSUES AND THEY HAVE NOT BEEN HELPFUL OR RESPONSIVE AT ALL. I WOULD EXPECT MORE CONSIDERING IT'S SUCH AN EXPENSIVE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433785November 1, 2011
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING THE CAR BEGINS TO SHAKE AND PULLS HARD TO THE RIGHT. AT THE SAME TIME THE STABILITY SYSTEM ENGAGED MESSAGE POPS UP. IT DOES THIS CONSTANTLY, I NEVER TAKE A DRIVE WITHOUT THE MESSAGE APPEARING. THIS MORNING THE SAME HAPPENED ON THE WAY TO WORK, BUT THE WORST EVER. I ALMOST LOST CONTROL OF THE CAR AND SWERVED IN FRONT OF A SCHOOL BUS ON THE FREEWAY. I ATTEMPTED TO ACCELERATE BUT THE CAR ACTED LIKE A COMBINATION OF HAVING A FLAT TIRE AND RUNNING OUT OF GAS. READING CADILLAC SRX PROBLEM WITH STABILITY SYSTEM THREAD ON EDMUNDS.COM, I REALIZE THAT THIS IS A MANUFACTURING ISSUE. THANKFULLY NO ONE HAS DIED YET, BUT AFTER THIS MORNINGS INCIDENT, THE OUTCOME IF I WOULD HAVE HIT THE SCHOOL BUS GOING 60 ON THE FREEWAY, COULD HAVE BEEN TRAGIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433512October 29, 2011
ELECTRONIC STABILITY CONTROL (ESC)
WHEN STOPPING, THEN STARTING UP (WITH THE ENGINE RUNNING, LIKE AT A STOP SIGN) THE 2005 CADILLAC SRX WILL OFTEN FAIL TO MOVE WHEN THE ACCELERATOR IS PRESSED AND THE +TRACTION CONTROL+ INDICATION LIGHTS UP ON THE RADIO. THIS ALSO HAPPENS SOMETIMES WHEN TURNING WITHOUT STOPPING. IT HAPPENS ON LEVEL GROUND AND WHEN GOING UP INCLINES. IT MAKES A GRINDING SOUND (LIKE WHEN GEARS ARE RAKED IN A MANUAL TRANSMISSION.) BY LETTING OFF THE ACCELERATOR, THEN RE-APPLYING IT, THE CAR WILL MOVE, BUT THE HESITATION IS VERY DANGEROUS. IF THE DRIVER DOES NOT LET OFF OF THE ACCELERATOR DURING ONE OF THESE EPISODES, THE CAR WILL VERY SLOWLY BEGIN TO MOVE AND EVENTUALLY ACCELERATE NORMALLY. THIS HAPPENS ON WET OR DRY PAVEMENT, WITH NO REASON FOR LOSS OF TRACTION. +TURNING OFF+ THE TRACTION CONTROL FEATURE BY PRESSING THE BUTTON ON THE CONSOLE DOES NOT ALWAYS PREVENT THIS FROM HAPPENING. THE PROBLEM DOES NOT HAPPEN ALL THE TIME, BUT INTERMITTENTLY. I HAVE HAD THE CAR INTO THE DEALER FOR REPAIR OF THE PROBLEM NUMEROUS TIMES, BUT THE DEALER HAS NEVER BEEN ABLE TO DIAGNOSE OR SOLVE THE DEFECT. I PUT MY SAFETY AND OTHERS AT RISK WITH EVERY MILE THAT I DRIVE THIS CAR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10432778October 25, 2011
POWER TRAIN
ATTEMPTING TO LEAVE GAS STATION, CAR BEGAN TO DECELERATE AND THE ENGINE REV'D HIGH. THIS WAS AN ISSUE WITH THE THROTTLE THAT COST OVER $600.00 TO REPAIR. NOW, I AM HEARING A CLICKING NOISE AT SUDDEN ACCELERATION, TOOK TO CADILLAC DEALER FOR DIAGNOSTIC AND THEY TOLD ME IT WAS "SOMETHING" IN THE TRANSFER CASE AND THAT THEY COULD NOT REPLACE PARTS, THAT I WOULD HAVE TO REPLACE THE WHOLE THING AT A COST OF $3000.00! I DEFINITELY DO NOT HAVE THE MONEY TO REPAIR THIS ITEM. THIS HAS REALLY TURNED ME OFF. I PLAN TO PURCHASE ANOTHER VEHICLE AND WOULD LOVE TO BUY AMERICAN, BUT WITH THIS LEVEL OF SERVICE AND LACK OF CARE FOR THE CUSTOMER, I AM GOING TO LOOK ELSEWHERE. IT SEEMS THERE ARE SEVERAL FORUMS FOR THIS PROBLEM FOR THE SAME YEAR WITH THE EXACT PROBLEM. CADILLAC SHOULD PROVIDE BETTER SERVICE FOR PARTS THAT THEY KNOW ARE DEFECTIVE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432419October 21, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
MY WIFE WAS BACKING OUT OF THE DRIVE WAY WHEN SHE SAW SMOKE COMING OFF THE CRACKS OF THE DRIVERS SIDE IN THE FRONT OF THE VEHICLE. THE HOOD WAS CLOSED AND HAD LOTS OF BLACK SMOKE GUSHING OUT OF THE CRACKS AND IT SMELLED LIKE BURNING PLASTIC. I TRIED STARTING THE VEHICLE AND TO MY SURPRISE THE VEHICLE STARTED BUT MOST OF THE ELECTRONIC CONTROLS WERE SHOWING ERRORS IN THE DASH. I WAS ABLE TO DRIVE IT CAREFULLY TO THE NEAREST CADILLAC DEALER (LAVERY AUTO) IN ALLIANCE, OH. WHEN I STOPPED THE CAR I WAS UNABLE TO TAKE OFF THE KEYS FROM THE IGNITION BECAUSE THE SECURITY SYSTEM ALSO HAD AN ERROR. THEY DIAGNOSED THE PROBLEM AND FOUND THAT THE ELECTRICAL SYSTEM IN THE AC COMPRESSOR HAD CAUGHT FIRE AND ALSO MELTED THE WIRING. THIS HAD ALSO DESTROYED THE COMPUTER ECM OF THE VEHICLE. THEY REPAIRED IT AND I BROUGHT THE SRX BACK HOME IN THE EVENING OF 10/14/11 AND PARKED IT IN MY DRIVE WAY. THE NEXT MORNING I FOUND THE BATTERY WAS DEAD AND HAD TO USE MY WIFE'S CAR TO JUMP START. THE SAME THING HAPPENED THE NEXT DAY MORNING AND HAD TO CALL UP A TOW TRUCK TO JUMP START THE SRX. I TOOK IT BACK TO THE SAME DEALER (LAVERY AUTOMOTIVE) AND THEY FOUND THAT ANOTHER RELAY WAS BAD DUE TO THE FIRE AND THEY REPLACED THIS TOO. I SPENT OVER $1,500 TO REPAIR THIS VEHICLE. I HAVE THE RECEIPTS WITH FULL EXPLANATIONS. I WOULD LIKE FOR YOU TO INVESTIGATE THE REASON FOR THIS FIRE THAT HAD THE POTENTIAL TO INJURE ME AND MY FAMILY AND ALSO PROVIDE ASSISTANCE IF POSSIBLE IN HAVING GENERAL MOTORS REIMBURSE ME FOR THESE CHARGES BECAUSE OF POOR SAFETY AND QUALITY IN THIS VEHICLE. THANK YOU. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10430032October 13, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE:BODY:ROOF AND PILLARS
CAR WAS PARKED IN GARAGE AND THE MOONROOF WAS OPENED EARLIER IN THE DAY WITH NO ISSUES. THERE WERE NO CRACKS AT ALL IN THE MOONROOF AND NO ROCKS HAD HIT THE VEHICLE. AS THE CAR WAS PARKED IN OUR GARAGE WITH OUR 1 YEAR OLD DAUGHTER STILL IN HER CAR SEAT AND MY HUSBAND AND I WERE AT THE FRONT OF THE GARAGE, THE MOONROOF SHATTERED AND THE GLASS GOT ALL OVER THE INTERIOR OF THE CAR. AGAIN, THERE WERE NO SIGNS OF GLASS AND OR WEAR ON THE ACTUAL MOONROOF DURING THE DAY. CADILLAC'S MOONROOF DEPARTMENT STATED THAT IT MAY HAVE BEEN DUE TO A TEMPERATURE CHANGE. THIS IS RIDICULOUS SINCE WE LIVE IN NEW HAMPSHIRE AND THE WEATHER WAS A PERFECT 64 DEGREES AND OUR GARAGE WAS AROUND 75. YOU ASSUME THAT THE GLASS IN YOUR CAR COULD WITHSTAND MOST SITUATIONS. THIS COULD HAVE BEEN A MAJOR INCIDENT IF WE WOULD HAVE BEEN DRIVING ON THE HIGHWAY WHEN THIS HAPPENED AND THERE ARE 6 OTHER KNOWN CASES OF THIS ON THE SAFELY WEBSITE. I UPLOADED A VIDEO AT HTTP://YOUTU.BE/UUECQCOB0OG . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429582October 12, 2011
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
I HAVE HAD SEVERAL INCIDENTS WHEN MY "VEHICLE STABILITY CONTROL" HAS TURNED ON BY ITSELF CAUSING THE ENTIRE CAR TO VIOLENTLY JERK TO THE RIGHT SIDE. I WAS COMING OFF OF A EXIT ON 8/18/2011 AT ABOUT 40MPH ONCE AGAIN THE TRACTION CONTROL CAME ON FOR NO REASON CAUSING THE VEHICLE TO JERK VIOLENTLY TO THE RIGHT, I LOST CONTROL OF THE VEHICLE, JUMPED A CURB, HIT A LIGHT POLE AND ROLLED INTO THE TREES. CAUSING ME TO LOOSE CONSCIOUSNESS, MISS 6 WEEKS FROM WORK AND INCUR THOUSANDS OF DOLLARS IN REPAIR COSTS AND MEDICAL EXPENSES. THE AIRBAGS DID NOT DEPLOY DURING THE RIGHT SIDE FRONTAL CRASH. THE SEATBELT CAUSED 3 HERNIATED DISKS IN MY NECK THAT I AM STILL BEING TREATED FOR. IN ADDITION TO THAT THE TRANSFER CASE CHAIN SNAPPED AND I HAD TO PAY OUT OF POCKET FOR THE REPAIR. *KB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10428946October 6, 2011
SEATS
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER SIDE SEAT WOULD NOT ELEVATE HIGH ENOUGH IN ORDER FOR HER TO SEE OVER THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE UNABLE TO MODIFY THE SEAT DUE TO THE AIR BAG BEING ALIGNED WITH THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,502. CONTACT HAS TO USE PILLOW TO GET HIGHT ENOUGH TO SEE. BOTH DEALER AND MANUFACTURER WERE IN FORMED OF THIS. NEITHER SEEM TO NOT CARE AND AIR BAGS WERE NOT MENTIONED AS AN ISSUE. UPDATED 11/02/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428658October 4, 2011
VEHICLE SPEED CONTROL, SEAT BELTS:FRONT
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 2 MPH WHEN HE APPLIED THE BRAKES, THE VEHICLE SURGED FORWARD UNTIL CRASHING INTO ANOTHER VEHICLE. THE CONTACT SUFFERED INJURIES AND WAS UNDERGOING PHYSICAL THERAPY FOR TREATMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED ON A FEW OCCASIONS PRIOR TO THE CRASH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT HAD NOT RESPONDED. THE FAILURE MILEAGE WAS 5,700. UPDATED 6/25/12 *CN THE CONSUMER ALSO STATED THE SEAT FAILED TO PROPERLY RESTRAIN HIM. UPDATED 06/29/12
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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