Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10402331May 22, 2011
SERVICE BRAKES, HYDRAULIC
BRAKES HAVE FAILED SEVEN TIMES AT LOW VEHICLE SPEED. INTERMITTENT PROBLEM, DEALER COULD FIND NO CAUSE. BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR WITH NO BRAKING. PUMPING BRAKES SEVERAL TIMES CAUSES BRAKES TO START WORKING AGAIN. HAS HAPPENED WITH TWO DIFFERENT DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401861May 13, 2011
STEERING
ON OR ABOUT MAY 8, 2011 AT APPROXIMATELY 3 PM MY SON AND HIS FRIEND WERE DRIVING IN THE BUICK. MY SON TRIED TO TURN THE CAR AT AN INTERSECTION AND THE POWER STEERING WAS GONE. BETWEEN THE TWO OF THEM THEY WERE ABLE TO GET THE CAR TURNED. THEY DROVE THE CAR TO MY HOUSE A FEW BLOCKS AWAY. I WENT OUT AND SAW A LARGE PUDDLE OF FLUID UNDERNEATH THE CAR. I DISCOVERED THAT IT WAS POWER STEERING FLUID. I DID HAVE THIS CAR TOWED TO MY MECHANIC. MY MECHANIC INFORMED ME THAT THE HOUSE FITTING ON THE POWER STEERING FAILED. HE STATED THIS IS A RE-ENGINEERED GM PART ONLY AVAILABLE VIA GM. HE STATED THAT THE RE-ENGINEERED DESIGN DID NOT ALLOW FOR A REPLACEMENT OF THE HOSE SINCE THE PUMP WOULD ALSO NEED TO BE REPLACED ACCORDING TO GM. HE QUOTED ME $650 PARTS AND LABOR. I DID CALL GM ON OR ABOUT MAY 10 2011 AND SPOKE WITH BRIONNA. SHE ASKED ME TO HAVE THE CAR TAKEN TO A GM DEALER AT MY EXPENSE AND I WOULD HAVE TO PAY A DIAGNOSTIC FEE. I DID PAY TO HAVE THIS CAR TOWED A 2ND TIME TO COMMUNITY MOTORS. SHE STATED THEY WOULD COMMUNICATE TO SEE IF THERE WAS ANY ASSISTANCE THEY COULD OFFER. I SPOKE WITH DENNIS FROM COMMUNITY ON MAY 11 2011 AND I WAS TOLD THERE WAS A P/S STEERING FAILURE AND THE HOSE AND PUMP WOULD NEED REPLACED. "AROUND $900." WAS WHAT I WAS QUOTED. I AGAIN SPOKE WITH BRIONNA ON MAY 11 AND SHE TOLD ME THAT SHE WOULD HAVE A DISTRICT REP IN CONTACT WITH ME ONCE HE COMPLETED HIS INVESTIGATION. I SPOKE WITH LARRY ON MAY 11 WHO ASKED SOME QUESTIONS AND TOLD ME THAT HE WOULD BE IN CONTACT WITH ME. THE ENTIRE TIME THE CAR SAT AT THE GM DEALER I RECEIVED 2 CALLS A DAY ASKING ME TO AUTHORIZE THE REPAIR. I STATED THAT GM WAS INVESTIGATING THIS ISSUE AND THEY SHOULD BE IN CONTACT WITH THEM. DENNIS SAID NO ONE FROM GM HAS TOLD US THEY WILL FIX THE CAR. AS SUCH ON 5/12/2011 I DID GO PICK THIS CAR UP. PLEASE NOTE I WAS ABLE TO DRIVE THIS CAR AWAY. THE FAILURE IS NOT A COMPLETED FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400642May 12, 2011
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS DRIVING 40 MPH WITH THE HEATED SEATS ACTIVATED WHEN THE SEAT OVERHEATED AND BURNED THE CONTACT. THE CONTACT SOUGHT MEDICAL ATTENTION FOR THE BURNS AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 3,500 AND THE CURRENT MILEAGE WAS 5,000. UPDATED 8/29/11 *CN UPDATED 09/21/11
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10399818May 10, 2011
AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT WAS INVOLVED IN A CRASH WHILE DRIVING APPROXIMATELY 40 MPH. THE CONTACT STATED THAT THE DRIVERS SIDE AIR BAG PREMATURELY DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED A CONCUSSION. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT FILE A COMPLAINT WITH NHTSA. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 6,000 AND THE FAILURE MILEAGE WAS 5,700. THE VIN WAS UNAVAILABLE. A POLICE REPORT WAS FILED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10399607May 9, 2011
AIR BAGS:SIDE/WINDOW
WE ARE REPAIRING A 2007 BUICK LACROSSE CX FOR A CUSTOMER AND ARE UNABLE TO COMPLETE REPAIRS BECAUSE GM DOES NOT HAVE A DRIVER'S SIDE CURTAIN AIRBAG AVAILABLE AND APPARENTLY DOES NOT HAVE ANY IN LINE TO BE PRODUCED. WE HAVE BEEN WAITING FOR SEVERAL WEEKS FOR THIS SAFETY PART FOR A FOUR YEAR OLD CAR AND THE PART IS NOT AVAILABLE NATIONALLY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10399169May 5, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS 2007 BUICK LACROSSE CX. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE HEADLIGHTS SUDDENLY FAILED TO ILLUMINATE. THE CONTACT ENGAGED THE HIGH BEAM HEADLIGHTS TO CONTINUE DRIVING WITH PROPER ILLUMINATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE FAILURE PERSISTED AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. UPDATED 06/17/11 *BF UPDATED 1/24/2012 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397372April 25, 2011
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT A ROCK STRUCK THE FRONT WINDSHIELD ON THE PASSENGER SIDE WHILE DRIVING 70 MPH. THE WINDSHIELD FRACTURED INTO SEVERAL SMALL PIECES AND THE CONTACT STATED THE WINDSHIELD WAS MADE OUT OF PLAIN GLASS. THE INSURANCE COMPANY REPLACED THE WINDSHIELD ND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396970April 20, 2011
VISIBILITY, ELECTRICAL SYSTEM
THERE ARE BLIND SPOTS ON RIGHT AND LEFT WINDSHIELD. ALSO WHEN THE TEMPERATURE IS BELOW FREEZING THE HEATED MIRRORS AND REAR WINDSHIELD DO NOT DEFROST UNTIL THE VEHICLE IS TOTALLY WARM AND DRIVEN 50KM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395998April 15, 2011
EQUIPMENT
I HAVE HAD TWO FAILURE INCIDENTS WITH THE JACK AND THE LUG WRENCH THAT CAME WITH MY VEHICLE FROM BUICK. APPROXIMATE 1 YEAR AGO I WAS USING THE JACK FOR THE FIRST TIME AND IT CAME APART WITH THE VEHICLE RAISED ON IT. BUICK REPLACED THE JACK. I WAS USING THE REPLACEMENT JACK FOR THE FIRST TIME LAST WEEK AND THE ORIGINAL LUG WRENCH SPLIT AT THE SOCKET END. THIS WAS THE SECOND TIME THIS WRENCH WAS USED. I AM CONCERNED THERE IS SOMETHING WRONG WITH THE JACK/WRENCH DESIGN OR METAL IT IS MADE OUT OF. I HAVE CONTACTED BUICK ABOUT THE PROBLEM BUT HAVE NOT HEARD BACK FROM THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395807April 13, 2011
SUSPENSION:REAR
COULD NOT UNDERSTAND WHY MY 2008 BUICK LACROSSE COULD NOT HANDLE LOW SPEED SNOW AND ICE ISSUES WITHOUT MY REAR END SWAYING. I REPLACED THE ALL THE TIRES AND STILL HAD ISSUES WITHREAR SWAYING ON SNOW AND ICE OVER 30 MILES PER HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395243April 8, 2011
STEERING
THE POWER STEERING IS MAKING A WHINING NOISE. THIS IS A FAIRLY NEW CAR AND IT'S NOT NORMAL TO HEAR THIS ALL THE TIME. BROUGHT IT TO A DEALERSHIP WHO COULDN'T FIND ANYTHING WRONG OTHER THAN THE SOUND. IT IS OBVIOUSLY GOING BUT ISN'T AT THAT POINT YET, PROBLEM BEING MY WARRANTY WILL EXPIRE BY THE TIME IT DOES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395249April 8, 2011
STEERING
ROUTINE DRIVING. AFTER MAKING A LEFT HAND TURN AT A TRAFFIC SIGNAL THE POWER STEERING STOPPED WORKING. THIS MADE THE VEHICLE ALMOST IMPOSSIBLE TO STEER. THE O RING HAD BLOWN OUT OF THE POWER STEERING HOSE LEADING TO THE PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394279April 5, 2011
SUSPENSION:REAR
I WAS DRIVING OUR BUICK LACROSSE WITH 3036 MILES ON IT, AT 58 MPH, WHEN THE WHEEL BEGAN TO JERK BACK & FORTH VIOLENTLY. I WAS SKIDDING DOWN THE ROAD UNABLE TO STEER. I WAS ABLE TO GET TO THE SIDE OF THE ROAD AND EVENTUALLY HAVE THE CAR TOWED IN. THE RIGHT REAR TIE ROD BOLT HAD BROKEN. WHEN THIS HAPPENED THE SUSPENSION CONTROL ARM WAS BENT. BOTH PARTS HAVE BEEN REPLACED.. WE WERE TOLD THEY HAD NOT SEEN THIS HAPPEN BEFORE AND NO EXPLANATION AS TO WHAT WOULD HAVE MADE IT HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394191April 4, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE DRIVER DOOR WOULD NOT UNLATCH AND THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. THE CONTACT HAD TO EXIT THE VEHICLE THROUGH THE PASSENGER DOOR AS THE FAILURE RECURRED FOR APPROXIMATELY SIX WEEKS. IN ADDITION, THE CONTACT STATED THERE WAS OVERPOWERING GASOLINE FUMES IN THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER HAD ISSUED A VOLUNTARY RECALL BUT THE CONTACT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR MECHANIC FOR DIAGNOSIS OR REPAIRS. THE FAILURE MILEAGE WAS 79,000 AND THE CURRENT MILEAGE WAS 79,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393532March 28, 2011
SEATS
MEMORY SEAT RECALL DOES NOT OPERATE AS DESCRIBED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392501March 22, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED WHEN THE HEADLIGHTS FAILED AND WOULD NOT RE-ILLUMINATE DESPITE THE CONTACTS ATTEMPTS. THE CONTACT HAD TO UTILIZE THE HIGH BEAM LIGHTS AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS ADVISED THAT A RELAY SWITCH WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389707March 10, 2011
POWER TRAIN, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW, ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT WHEN DRIVING AT ANY SPEED, THE VEHICLE WOULD INTERMITTENTLY JERK WHEN CHANGING GEARS AND SPORADICALLY WOULD FAIL TO START. IN ADDITION, THE REAR DEFROSTER WOULD TAKE AN ABNORMALLY LONG TIME TO DEFROST THE WINDOW AND THE AIR CONDITIONING UNIT WOULD INDEPENDENTLY TURN OFF AND ON. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389128March 8, 2011
STEERING
MY VEHICLE WAS EXPERIENCING CLUNKING WHENEVER I TURNED THE STEERING WHEEL WHILE DRIVING WITH LESS THAN 35,000 MILES ON IT. IT HAD BECOME PROGRESSIVELY WORSE OVER THE PAST FEW MONTHS. THE STEERING ALSO FELT A BIT LOOSE. I CONTACTED GM FOR VEHICLE RECALLS AND THERE WAS ONE ON THE STEERING COLUMN BUT NOT FOR MY VEHICLE OR THE INTERMEDIATE SHAFT WHICH AS IT TURNS OUT WAS THE DEFECTIVE PART AND THE SHAFT WAS LOOSE INTERNALLY. GM INSISTED I GO TO A GM DEALER FOR SERVICE TO SEE IF I "MIGHT" BE ELIGIBLE FOR REPLACEMENT ASSISTANCE. I TOLD THEM I HAD A CERTIFIED MECHANIC WHO WAS CLOSER AND LESS EXPENSIVE. I OFFERED TO SEND THEM THE DEFECTIVE PART AND THEY WERE NOT INTERESTED. GM STATED WHEN I FILED MY COMPLAINT WITH THEM THAT THEY WILL NOT REVIEW ANY VEHICLE ISSUES UNLESS SERVICED BY A GM DEALER. THEY ALSO OFFERED NO OPINION WHEN I TOLD THEM GM HAS MULTIPLE SERVICE BULLETINS ON THE CLUNKING ISSUE AND THIS DEFECTIVE PART. I KNOW OF AT LEAST 15 SIMILAR COMPLAINTS FILED WITH THE NHTSA. APPARENTLY, GM WON'T TAKE OWNERSHIP OF DEFECTIVE PARTS UNLESS SOMEONE LOSES STEERING, DIES AND THEY ARE SUED. SO MUCH FOR CUSTOMER SERVICE. I AM CURIOUS HOW MANY OTHER INTERMEDIATE SHAFTS HAVE BEEN REPLACED BY GM OR OTHER MECHANICS - MAYBE HUNDREDS OR THOUSANDS. I ALSO HAD TO REPLACE TWO FRONT DEFECTIVE OUTER TIE ROD ENDS AT 30,000 MILES AND THIS IS WITH GENTLE DRIVING. LOOKS LIKE ANOTHER DEFECTIVE PART AND DANGEROUS TOO IF NOT CAUGHT IN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386682March 7, 2011
STEERING
I BOUGHT A 2010 BUICK LACROSSE IN DECEMBER OF 2010. I NOTICED A PULL TO THE LEFT ON THE WAY HOME THAT VERY DAY. I HAVE HAD THIS VEHICLE INTO THE DEALERSHIP 4 TIMES LOOKING TO HAVE THIS ISSUE RESOLVED. THE SERVICE DEPARTMENT CONTACTED GM TECH SUPPORT, CASE #[XXX] TO SEE IF THERE HAS BEEN A REPORT OF A STEERING PROBLEM. THERE HAD BEEN AND THEY RECOMMENDED MAKING THE CAMBER SPLIT HIGHER. AFTER SEVERAL ATTEMPTS TO REMEDY THIS PROBLEM, I WAS TOLD TO TAKE THE CAR TO A DIFFERENT GM DEALER TO SEE IF MAYBE THEY COULD FIND THE PROBLEM. I DROVE WITH THE SERVICE TECHNICIAN AND HE SAID THAT THERE HAVE BEEN MANY 2010 LACROSSE AND ENCLAVE VEHICLES WITH THE SAME PULL TO THE LEFT. HE HAD SPENT ALOT OF TIME TRYING TO FIX THE PROBLEM. AFTER DISCUSSIONS AND TEST DRIVES WITH SEVERAL GM FIELD TECHNICIANS, THE ISSUE REMAINS AND I HAVE BEEN TOLD THAT ACCORDING TO THE DISTRICT FIELD REPRESENTATIVE, THE ISSUE HAS BEEN DOCUMENTED AS A "CHARACTERISTIC OF A BUICK". I HOPE THAT GM DOES NOT WAIT FOR A FATAL ACCIDENT BEFORE THEY TAKE THIS PROBLEM SERIOUSLY. THE PULL TO THE LEFT IS VERY DISTINCT AND IF YOU GET DISTRACTED OR EVEN TAKE YOU HAND OFF THE WHEEL, YOU WILL END UP IN THE LEFT LANE. THE PULL SEEMS TO BE MORE PREVALENT WHEN DRIVING ON CONCRETE THAN ASPHALT. THE CROWN OF THE ROAD HAS NOTHING TO DO WITH THE PULL EITHER. THERE IS A DISTINCT NEED TO APPLY PRESSURE TO THE STEERING WHEEL IN ABLE TO KEEP THE CAR DRIVING STRAIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386465March 4, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS 2006 BUICK LACROSSE CX. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, THE CONTACT STARTED THE IGNITION AND THE GEAR SELECTOR FAILED TO SHIFT INTO REVERSE OR DRIVE. AFTER NUMEROUS ATTEMPTS, THE CONTACT WAS ABLE TO SHIFT INTO DRIVE. THE CONTACT STATED THAT THE FAILURE WOULD ONLY OCCUR WHILE PARKED ON AN INCLINE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED HIM THAT THE TRANSMISSION FAILURE WAS A COMMON ISSUE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. UPDATED 03/29/11 *BF UPDATED 05/05/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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