Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10607600July 1, 2014
VEHICLE SPEED CONTROL
WHILE DRIVING AT 35 MPH OR 50 MPH CAR SLOW DOWN TO 10 MPHSTOPS AND WON'T ACCELERATE(GAS PEDAL IS HARD WON'T GIVE GAS) . ENGINE LIGHT COMES ON AND CHIMES SAYING REDUCE ENGINE POWER AND TRACTION IS OFF (SERVICE TRACTION). WHEN TRY TO STEER OF THE ROAD STEERING WHEEL IS HARD TO TURN. I HAVE HAD THE THROTTLE BODY CLEAN AND IT'S STILL DOING THE SAME THING. VERY DANGEROUS WHEN DRIVING AT NIGHT. GM NEEDS TO FIX ALL PROBLEM WON'T DRIVE TO DANGEROUS. CAN YOU PLEASE HELP ME PURCHASE CAR MARCH 2012. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607213June 30, 2014
ELECTRICAL SYSTEM, AIR BAGS, UNKNOWN OR OTHER
MULTIPLE TIMES SINCE PURCHASE AIR BAG INDICATOR HAS EITHER BLINKED, HAS BEEN CONSTANTLY ON OR HASN'T BEEN ON AT ALL. INSTRUMENT PANEL DISPLAY, IE: MILEAGE INDICATOR, TEMPERATURE DISPLAY, TRIP INDICATOR HASN'T WORKED ON OCCASION, RADIO AND/OR INTERIOR TEMPERATURE DISPLAY DOESN'T COME ON UNTIL YOU DRIVE FOR FIVE TO FORTY FIVE MINUTES. DOOR LOCKS HAVE ACTUATED EITHER UP OR DOWN WHILE DRIVING. REMOTE DOOR LOCKS EITHER DON'T WORK AT ALL OR ONE OR MORE DOES, ONE OR MORE DOESN'T WORK, WHEN MANUALLY USING A KEY SECURITY SYSTEM HAS ACTIVATED THUS SOUNDING THE HORN. MANY OF THESE ITEMS HAVE BEEN DISCUSSED WITH MY DEALER AND WE WERE TOLD BY THEM THAT GM IS AWARE OF THE PROBLEM BUT THERE ISN'T A FIX AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606383June 27, 2014
ELECTRICAL SYSTEM
AIR BAG WARNING LIGHT ON. DIAGNOSTIC CODE B0092. THE LOCAL DEALERSHIP INDICATED THAT THE PASSENGER PRESENCE MODULE NEEDS TO BE REPLACED FOR $1,229.00 PLUS TAX. ACCORDING TO MY RESEARCH ON THE INTERNET, THERE ARE MANY OTHER INSTANCES OF THIS SAME ISSUE. BUICK NEEDS TO START STANDING BEHIND THEIR PRODUCTS, ESPECIALLY WHEN SAFETY IS INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606571June 27, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT NUMBER: 35 FUSE MELTED INTO THE FUSE BOX, WHICH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606222June 26, 2014
SEAT BELTS
SEAT BELT LIGHT ON DASH DOES NOT GO TO THE ON POSITION WHEN MY WIFE SITS IN SEAT,THIS HAS HAPPENED ABOUT FOURTEEN TIMES SINCE WE BOUGHT THE CAR.ITS ONLY SINCE GM HAS HAD THERE SEAT BELT PROBLEM THAT THE DEALER HAS SUGGESTED A NEW SENSOR BUT TOLD ME HE COULD NOT GUARANTEE IT WOULD WORK,UPON CHECKING THE INTERNET HE WAS RIGHT LOTS OF PEOPLE HAD THE SENSOR REPLACED AND WOUND UP WITH THE SAME PROBLEM,ALSO FOUND OUT THROUGH THE NET LOTS OF OTHER PEOPLE HAVE THE SAME PROBLEM WITH OTHER GM CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605585June 24, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY BECAME UNRESPONSIVE AND FAILED TO ACCELERATE WHEN PRESSING ON THE ACCELERATOR PEDAL. THE CONTACT INDICATED THAT AFTER RELEASING THE ACCELERATOR PEDAL THE VEHICLE SUDDENLY ACCELERATED AT A VERY HIGH RATE OF SPEED. THE CONTACT INDICATED THAT THE DEFECT HAD OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE. THE VEHICLE WAS REPAIRED BUT THE DEFECT HAD REOCCURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605134June 23, 2014
ENGINE, FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
WHILE DRIVING APPROXIMATELY 25-30 MPH THE ENGINE DIED, STEERING FAILED; I WAS ABLE TO COME TO A SAFE STOP. THE VEHICLE WOULD NOT START. IT HAD TO BE TOWED. LATER FOUND OUT THE IGNITION COIL WAS CRACKED (PART # 10472401) , IGNITION CONTROL MODULE REPLACED (PART # 19245558) & 15A FUSE WERE REPLACED. I HAD BEEN EXPERIENCING A GASOLINE SMELL IN THE VEHICLE FOR MONTHS. I HAD IT INTO A GM DEALER 3 TIMES FOR THE ISSUE WITHOUT RESOLUTION. I WAS TOLD BY THE REPAIR STATION THAT THEY WERE AMAZED THE CHECK ENGINE LIGHT HAD NOT COME ON BEFORE THE FAILURE. APPARENTLY THE VEHICLE WAS ONLY FIRING ON 4 CYLINDERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605005June 22, 2014
STRUCTURE:BODY, POWER TRAIN
CAR ROLLED AWAY,AND THE BACK OF CAR(TRUNK,LIGHTS) WERE SMASHED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10604919June 21, 2014
AIR BAGS
MY 2009 BUICK LACROSSE CX AT 23,129 MILES HAD A PROBLEM WITH THE PASSENGER SIDE AIR BAG LIGHT BLINKING FROM OFF TO ON, IT ALSO HAD THE PASSENGER SIDE AIR BAG ICON ON THE DRIVERS SIDE DASH. IT WAS UNDER WARRANTY SO THE PPS MODULE WAS REPLACED, THEN IT HAPPENED AGAIN IN APRIL 2014 WITH UNDER 34,000 MILES. AGAIN THE PPS MODULE WAS REPLACED. COUNTING THE PPS MODULE THAT CAME IN THE CAR WHEN IT WAS NEW THAT BURNED OUT, THE ONE THAT REPLACED THAT BURNED OUT , IT NOW HAS IT'S 3 RD. PPS MODULE. I BELIEVE IT IS CAUSED BY THE AFTER MARKET LEATHER SEAT COVERS THAT WERE PUT ON AT THE TIME OF PURCHASE, ESPECIALLY SINCE THERE WERE RECALLS IN THE PAST FOR THAT VERY PROBLEM. I HAVE ASK GM TO BUY BACK THE SEAT COVERS BUT, THEY SEEM TO BE IGNORING ME. IT SEEMS NO ONE ELSE IN THE COUNTRY IS HAVING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604820June 20, 2014
ELECTRICAL SYSTEM, ENGINE
THE IGNITION CONTROL MODULE (NOT THE IGNITION SWITCH) FAILED SUDDENLY WHILE DRIVING ON THE HIGHWAY, CAUSING THE ENGINE TO SHUT OFF SUDDENLY AND WITHOUT WARNING. THE CAR WAS TRAVELING DOWNHILL, SO THE INITIAL INDICATION WAS LOSS OF POWER STEERING. I WAS ABLE TO PULL ONTO THE SHOULDER AND THEN REALIZED THAT THE ENGINE HAD DIED AND WOULD NOT RESTART. WHILE NO CRASH OR INJURY OCCURRED, THE POTENTIAL FOR A SERIOUS CRASH WAS QUITE HIGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598218June 19, 2014
ELECTRICAL SYSTEM, ENGINE
2010 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO "MALFUNCTION INDICATOR LAMP" CAME ON WHILE DRIVING THEN ENGINE CUT OFF. *SMD THE CONSUMER STATED SHE WAS ABLE TO COAST INTO THE RIGHT LANE, AND EVENTUALLY MADE IT INTO A PARKING LOT. THE CONSUMER WAS ABLE TO RE-START THE VEHICLE, AND WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER. THE VEHICLE WAS AT THE DEALER FOR FIVE DAYS, WHERE IT WAS DIAGNOSED AS AN INTERNAL MODE SWITCH SHORT. THE DEALER REPLACED THE MODE SWITCH. THE CONSUMER STATED SHE EXPERIENCED THE SAME PROBLEM A YEAR PRIOR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604347June 18, 2014
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
FROM APPROX. 60,000 MILES DRIVERS DOOR WOULD STICK IN THE LOCKED POSITION REGARDLESS OF LOCK SOLENOID ACTUATION. CYCLING DOOR LOCK SOLENOID SEVERAL TO "MANY" TIMES USUALLY LOOSENED IT UP, HOWEVER, AT 80,000 MILES IT STUCK FOR 3 DAYS. DEALER THAT REPLACED THE MECHANISM ADVISED THAT WHEN THE DOOR UNLOCKS, THERE IS A METAL GEAR IN THE DOOR LOCK MECHANISM THAT ENGAGES A PLASTIC GEAR THAT MOVES TO ENGAGE THE DOOR HANDLES (IN & OUT) SO WHEN YOU PULL ON EITHER HANDLE THE DOOR OPENS. SO, WHEN THE PLASTIC GEAR WEARS OUT, YOUR DONE. DEALER HAD TO BREAK INTO THE CAR BECAUSE THE DOOR WILL NOT OPEN WITH THIS MALFUNCTION. DRIVERS DOOR, PASSENGER DOOR AND NOW, LAST WEEK AT 180,000 MILES THE REAR DRIVER SIDE DOOR HAVE ALL MALFUNCTIONED AND NEEDED REPLACEMENT. APPROX. $250 - $300 EACH TIME DEPENDING ON NEED TO BREAK IN. SAFETY ISSUE IF YOU GET LOCKED IN WHEN IT MALFUNCTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604379June 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE THE PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE PASSENGER SIDE AIR BAG INDICATOR LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE CONTACT MENTIONED THAT THE PASSENGER SIDE AIR BAG INDICATOR LIGHT WOULD MAINLY FAIL TO ILLUMINATE WHEN THE PASSENGER WAS SEAT. THE CONTACT WAS CONCERNED THAT THE PASSENGER SIDE AIR BAG MAY NOT DEPLOY WHILE IN A CRASH. THE VEHICLE WAS TAKEN TO THE DEALER AND INDEPENDENT MECHANIC WHO WERE BOTH UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000. UPDATED 8/28/14*CN UPDATED 9/10/2014 *JS THE CONSUMER STATED THE DEALER SUGGESTED REPLACING THE PASSENGER SEAT BUT, IT WAS NOT A GUARANTEED FIX. UPDATED 9/10/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598509June 16, 2014
ENGINE, AIR BAGS
WHILE DRIVING THROUGH COLUMBUS,OHIO ON NOVEMBER 13, 2013, THE CAR SLOWED DOWN WHEN I WAS DRIVING AT ABOUT 30 MPH TO STOP. THE MOTOR STOPPED AND WAS ABLE TO PULL INTO A MUFFLER REPAIR AND THE TOLD ME ABOUT A DEALERSHIP A SHORT DISTANCE AWAY AND WAS ABLE TO LIMP TO THE DEALERSHIP. THE DEALERSHIP IS LOCATED IN WORTHINGTON, OHIO. AFTER A MULTI-POINT INSPECTION, I WAS TOLD THAT A FAULTY ACCELERATOR PEDAL POSITION SENSOR WAS REPLACED AT A COST OF $102..61 PLUS LABOR OF $384.00 AND SHOP CHARGES OF $15.00 AND TAX OF $35.11 FOR A TOTAL OF $536.72. THERE IS ANOTHER PROBLEM OF THE AIRBAG LIGHT GOING ON AND OFF WHILE NO ONE IS IN THE PASSENGER SEAT AND WHEN A PERSON IS SEATED AND BUCKLED UP ACCORDING TO THE LAW.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598286June 14, 2014
FUEL/PROPULSION SYSTEM, ENGINE
DIESEL FUEL WAS ACCIDENTALLY FUELED INTO THE CAR AT A GAS STATION HAVING A "HYBRID" PUMP--ONE HAVING TWO NOZZLES. WHILE THIS WAS A MISTAKE ON THE DRIVERS PART, A DIESEL FUEL NOZZLE IS DESIGNED NOT TO FIT INTO A CAR WITH A GASOLINE ENGINE. THIS ERROR SHOULD HAVE BEEN IMPOSSIBLE. ON THIS BUICK, THIS IS NOT THE CASE. A DIESEL HOSE CAN BE FITTED INTO THE FILLER PIPE AND LEFT THERE UNATTENDED AND WILL FILL THE TANK. THE SAFETY DANGER IN THIS IS THAT THE CAR WILL STALL WHEN THE UNLEADED FUEL ALREADY IN THE FUEL LINES RUNS OUT AND THE ENGINE RECEIVES CONTAMINATED FUEL. WE WERE LUCKY AND THE CAR REACHED HOME FIRST AND THEN COULD NOT BE RESTARTED. OTHERWISE, THE CAR WOULD HAVE STALLED ON THE ROAD, THE POWER STEERING WOULD HAVE FAILED, AND THE CAR COULD EASILY HAVE BEEN IN AN ACCIDENT. THIS CONDITION COST $1145 TO REPAIR. UPDATED 1/16/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597332June 10, 2014
AIR BAGS
MY FATHER AND MOTHER HAD JUST LEFT CHURCH TO HAVE SUNDAY LUNCH WITH THE CHURCH MEMBERS AND THE VEHICLE LEFT THE ROAD HITTING AN OAK TREE ON THE TRUCK AND TURNING IT SIDEWAYS INTO MY FATHER'S SIDE. THE AIRBAG BETWEEN THE TOP OF THE WINDOW AND ROOF FAILED TO DEPLOY RESULTING IN HIS DEATH. MOM SURVIVED BUT SUFFERED A BROKEN BACK, PELVIS, AND COLLAR BONE. THE LAW FIRM HIRED BY MY MOTHER IS CONTINUING THEIR INVESTIGATION AS TO WHY IT DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10596851June 7, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
THIS HAS HAPPENED NUMEROUS TIMES. THE FIRST TIME THE CHECK ENGINE LIGHT CAME ON, I DON'T RECALL THE MESSAGE I ACTUALLY GOT; BUT I TOOK IT TO A DEALERSHIP AND THEY REPLACED AN EMISSION CONTROL ITEM WHICH SEEMED TO DO THE TRICK FOR AWHILE. EVENTUALLY, AS I WAS DRIVING ALONG SOME TIME LATER, THE MESSAGE "REDUCED ENGINE POWER" CAME UP; AND I COULD FEEL THE ENGINE IMMEDIATELY START TO DRAG. IN ABOUT 30 SECONDS TO A MINUTE, "TRACTION CONTROL OFF" OR SOMETHING SIMILAR COMES UP. I STOPPED TO LOOK AT THE MANUAL WHICH SAID TO SHUT THE ENGINE OFF, WAIT A FEW MINUTES, THEN START THE CAR AND THIS WOULD CLEAR THE CODE SO THAT THE CAR WOULD RUN NORMALLY. I DID THIS, AND I SAW THAT THE CAR WAS OPERATING MORE NORMALLY BUT THE "CHECK ENGINE LIGHT" STAYED ON. AFTER SEVERAL STOPS AND STARTS, THE LIGHT WENT OFF. THIS HAS HAPPENED MORE TIMES THAN I CAN COUNT. ON 6/3, I TOOK IT TO A DEALERSHIP BECAUSE IT SEEMED TO BE HAPPENING MORE FREQUENTLY. THE ONLY THING THEY COULD FIND THAT MIGHT BE CAUSING IT DID NOT SEEM TO BE THE PROBLEM, BUT THEY WORKED ON THE X101 CONNECTOR AND TEST DROVE IT 16 MILES W/O A PROBLEM. TWO DAYS LATER WHILE DRIVING TO WORK (AFTER DRIVING ABOUT 20 MIN.), THE SAME THING HAPPENED AGAIN. ANOTHER GARAGE WHERE I HAD MY OIL CHANGED RAN THE CODES AND FOUND THAT P1125 - FUEL & AIR METERING AND P2138 THROTTLE/PEDAL POSITION WERE LISTED. I GAVE THIS INFO TO THE BUICK DEALER TO SEE IF THE PROBLEM COULD BE FIXED. THE CAR IS NO LONGER UNDER WARRANTY EXCEPT FOR EMISSION CONTROLS, SO I PAID FOR THE WORK. THEY WERE NOT SURE THAT THE PROBLEM WAS REPAIRED. IT TURNED OUT THAT IT WASN'T. NOW, WHAT? DO I JUST KEEP TAKING IT BACK AND PAYING FOR THINGS TO BE TRIED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596617June 6, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM
VEHICLE INSTRUMENT CLUSTER REPORTED TRACTION CONTROL SERVICE NEEDED, TIRE PRESSURE MONITOR SERVICE NEEDED AND KEY NOT DETECTED. I PULLED OVER IMMEDIATELY TO LOOK AT THE TIRES AND ALL WERE GOOD. DROVE CAR TO DEALER AS I ASSUMED IT WOULD NOT IDENTIFY THE KEY FOB AND RESTART. DEALER CONFIRMED WARNING LIGHTS AT TIME OF DROP OFF BUT COULD NOT FIND ANY STORED FAULT CODES. RETURNED CAR WITH NO CORRECTIVE ACTION. THIS IS THE SECOND TIME THE TPMS HAS INDICATED A FLAT TIRE, USUALLY DRIVERS SIDE REAR. TPMS FALSE INDICATORS ARE A SERIOUS SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596330June 5, 2014
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, TRACTION CONTROL SYSTEM
THIS IS THE THIRD TIME WITHIN A 2 MONTH TIME FRAME THAT I HAVE BEEN HAVING A "SERVICE TRACTION SYSTEM", "SERVICE THEFT SYSTEM", "ABS SYSTEM" ON MY ODOMETER. I HAD TO STOP AND TURN THE CAR OFF. THEN THEY REPLACED THE WHEEL BARRING, THEN THEY DID THE ELECTRICAL AND TIRE AND NOW IT IS ACTING UP AGAIN AND THEY DONT EVEN KNOW WHAT IT IS THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596507June 5, 2014
STEERING
I CAN HEAR A STRANGE NOISE IN THE STEERING COLUMN WHEN I TURN THE STEERING WHEEL. I AM NOT GOING FAST. IT SEEMS TO MAKE THIS NOISE AT THE SLIGHTEST TURN. I SEE WHERE YOU ARE HAVING PROBLEMS WITH THIS. PLEASE TELL ME WHAT I AM TO DO TO GET THIS FIXED PLEASE. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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