Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10690670February 25, 2015
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNED A 2006 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE HEAD LAMP LIGHTS SHUT OFF INTERMITTENTLY. THE CONTACT LOST VISIBILITY AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT SUSTAINED A CONCUSSION AND ANOTHER PERSON SUSTAINED SEAT BELT BRUISING WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO AN IMPOUND LOT. THE MANUFACTURER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) . THE FAILURE MILEAGE WAS 62,000. UPDATED 3/24/15*CN UPDATED (/26?2017*CN
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10683453February 14, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING DOWN THE ROAD LOST LOW BEAM HEADLIGHTS AS WELL AS DAY TIME LIGHTS , SMELLED SMALL BURNING ODOR AND DISCOVERED THE HEADLIGHT CONTROL IN THE FUSE PANEL TO BE OVER HEATING AND BEGINNING TO BURN A HOLE IN THE FUSE PANEL UNDER THE HOOD. HAVE READ OF THIS HAPPENING TO SEVERAL OF THESE CARS WITH THE FUSE PANEL BEING THE DIRECT SOURCE DUE TO WIRES SHORTING OUT INTERNALLY, WHY IS THIS CAR NOT INCLUDED IN THE RECENT RECALL? *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10683228February 13, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER STATED THAT A SOLUTION FOR THE FAILURE HAD NOT YET BEEN DEVELOPED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683243February 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683351February 13, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE LOW BEAM HEADLIGHTS WERE ENGAGED AND BECAME INOPERABLE. THE FAILURE DISTORTED THE CONTACT'S VISIBILITY AND THE HIGH BEAM HEADLIGHTS WERE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE REMEDY WAS UNAVAILABLE TO PERFORM THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 4/6/15*CN...UPDATED 04/08/15 *BF UPDATED 04/14/15*JB UPDATED 9/22/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683020February 12, 2015
EXTERIOR LIGHTING, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V755000 (EXTERIOR LIGHTING); HOWEVER, THE CONTACT STATED THAT THE RECALL REMEDY WAS NOT EFFECTIVE. WHEN THE CONTACT OPENED UP THE PANEL WHERE THE MODULE WAS REPLACED, HE DISCOVERED THAT THE FUSE PANEL WAS BURNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000. UPDATED 04/13/15*LJ UPDATED 9/21/2017*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10683023February 12, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS SHORTED INTERMITTENTLY FOR THE LOW BEAMS AND THE CONTACT HAD TO APPLY THE HIGH BEAMS AS AN INTERIM REPAIR. AS THE FAILURE PROGRESSED, THE LOW BEAMS WOULD ILLUMINATE AND THEN SHORTED WITH NO WARNING. MONTHS LATER, THE LOW BEAMS FAILED TO WORK ENTIRELY. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER WHO STATED THAT THE PART WAS NOT AVAILABLE TO REPAIR ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE CONTACT WAS ALSO WAITING FOR THE PART TO BECOME AVAILABLE TO PERFORM THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO PROVIDE A REASONABLE TIMEFRAME TO SCHEDULE THE TWO RECALL REPAIRS. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683082February 12, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682698February 11, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS GO OUT, SOMETIMES THEY WILL NOT COME BACK ON UNTIL CAR IGNITION IS TURNED OFF AND BACK ON SOMETIMES THEY DON'T COME BACK ON AT ALL, VERY DANGEROUS, GM HAS A RECALL BUT THEY SAY MY VIN NUMBER IS NOT COVERED, I HAVE TALKED TO LOCAL DEALER AS WELL AS GENERAL MOTORS CONCERNING THIS ISSUE WITH NO POSITIVE RESPONSE. IT APPEARS THIS ISSUE WILL BE JUST LIKE THE KEY SWITCH ISSUE, PEOPLE WILL HAVE TO DIE BEFORE ANYTHING IS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682702February 11, 2015
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 72 MPH, THE LOW BEAM HEADLAMPS LOSS POWER WITHOUT WARNING. THE CONTACT STATED THE VEHICLE RESTARTED AND THE HEADLAMPS ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NEITHER REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE VIN WAS NOT LISTED UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682810February 11, 2015
ELECTRICAL SYSTEM
I TURNED THE KEY IN THE IGNITION TO START THE CAR. IMMEDIATELY, A VERY LARGE ROAR ( LIKE AN AIRPLANE) OCCURRED JUST AS THE ENGINE STARTED. I TURNED OFF THE IGNITION FEARFUL OF DAMAGE TO THE ENGINE, NOT KNOWING WHAT MIGHT HAPPEN. IT WOULD NOT RESTART. IT WAS TOWED TO THE DEALERSHIP TO HAVE IT REPAIRED. THE IGNITION COIL HAD RUPTURED, IGNITION MODULE WAS KNOCKED OUT. THE COST FOR REPAIR: $800+. TWO WEEKS LATER, THE ENGINE LIGHT LIT UP ON THE DASH BOARD DISPLAY. I RETURNED TO THE DEALERSHIP FOR INVESTIGATION. THE SECOND REPAIR DIAGNOSIS REPAIR REQUIRED THE REPLACEMENT OF THE FUEL PUMP, THE OIL PRESSURE SENDER PUMP AND THE AIR INJECTOR PUMP ( NO CHARGE FOR THIS). COST: $1004.81. WHEN I TRIED TO DRIVE IT HOME, THE ENGINE LIGHT LIT UP AGAIN SO I RETURNED TO THE DEALERSHIP. THIS TIME THERE WAS A NEED TO REPLACE A EMISSION VALVE.( NO CHARGE). FIVE DAYS LATER, THE ENGINE LIGHT LIT UP AGAIN. DIAGNOSIS: CODE PO411, AIR INJECTOR PUMP MALFUNCTION. WILL SCHEDULE REPAIR NEXT WEEK ( FEBRUARY 14-21) THIS IGNITION COIL MALFUNCTION CAUSED ELECTRICAL FAILURES TO ELECTRONIC MODULE, THE FUEL PUMP, THE AIR INJECTOR PUMP, THE OIL PRESSURE PUMP AND THE EMISSION VALVE SO FAR, AT GREAT COST TO THE CONSUMER. MORE IMPORTANTLY, THE FEAR IS THAT THE IGNITION COIL RUPTURE AND RESULTING FAILURE COULD HAVE CAUSED AN ENGINE FIRE. THE SOUND WAS DEAFENING AND FELT LIKE AN EXPLOSION. I HAVE NEVER EXPERIENCED THIS KIND OF PROBLEM WITH ANY OTHER OF MY AUTOMOBILES. IT WAS A FRIGHTENING EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682505February 10, 2015
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE HEAD LOW BEAM LIGHTS SEIZED CAUSING THE CONTACT TO CRASH INTO THE DUMPSTER. AS A RESULT OF THE FAILURE, THE DRIVER SIDE HEAD LIGHT BECAME DAMAGED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE FAILURE WAS 203,000. ..UPDATED 02/24/15*BF UPDATED 9/21/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682144February 9, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. AS A RESULT, THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART WAS AVAILABLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE SHE WAS INFORMED THAT ADDITIONAL REPAIRS WERE REQUIRED PRIOR TO THE RECALL REMEDY BEING PERFORMED. THE DEALER MENTIONED THAT THE WIRES WERE BURNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 04/06/15*LJ
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10681953February 7, 2015
EXTERIOR LIGHTING
DIC SAID RIGHT FRONT HEADLIGHT OUT,TOOK TO DEALER,SAID BALLAST BURNED UP INSIDE HEADLIGHT ASSEMBLY PUT ON ORDER, WAITING FOR REPAIR AT THIS TIME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681453February 5, 2015
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THIS IS A REOCCURRING ISSUE WITH THE CAR SHUTTING OFF COMPLETLY WHILE DRIVING OR LOSS OF ENGINE POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681559February 5, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS CEASED TO ILLUMINATE. THE FAILURE RECURRED CONTINUOUSLY AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTICE OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE MANUFACTURER DID NOT PROVIDE A NOTIFICATION SCHEDULE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681086February 4, 2015
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE KEY FOB FAILED TO OPERATE THE DOOR LOCKS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT ALL DOOR LOCKS AND THE KEYLESS ENTRY MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681303February 4, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT NIGHT, THE EXTERIOR LIGHTING BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681060February 3, 2015
ELECTRICAL SYSTEM
GM SENT OUT A RECALL FOR THE BUICK LACROSSE 2005. THE RECALL WAS TO FIX AN ISSUE THAT CAUSED THE CAR TO SWITCH OFF AT RANDOM WHILE RUNNING CAUSING FOR POTENTIAL CRASH AND LACK OF AIRBAGS TO WORK AND OTHER POSSIBLE HAZARDS. THEY RECOMMENDED THAT WE TAKE ANY THINGS OFF OF THE KEY RING OTHER THAN THE KEY WHEN IN DRIVE. I HAD NEVER EXPERIENCED THE ISSUE OF MY CAR TURNING OFF ON ITS OWN PREVIOUS TO RECEIVING THIS RECALL. BEING PROACTIVE I TOOK MY CAR TO THE WILKINS GMC BUICK DEALERSHIP LOCATED AT 6913 RITCHIE HIGHWAY, GLEN BURNIE, MD 21061 IN ORDER TO HAVE THE RECALL SERVICED. WHILE HAVING THE RECALL FIXED I FOUND OUT FROM A SERVICE WORKER AT THE DEALERSHIP THAT THE RECALL FIX IS ONLY A CHANGE IN THE KEY. ONCE THE RECALL FIX WAS COMPLETED I LEFT AND A WEEK LATER HAD THE ISSUE OF THE CAR TURNING OFF WHILE DRIVING OCCUR. I CALLED THE DEALERSHIP TO SEE IF THEY WOULD LIKE TO TAKE A LOOK AT THE KEY TO ENSURE THE FIX WAS PROPERLY DONE, THEY INFORMED ME IT WAS PROPERLY DONE AND NO NEED TO COME IN. I THEN CALLED GM CORPORATE AND WAS TOLD THEY HAVE NO RECALL ON THE IGNITION PART (THE REAL PROBLEM) AND THE KEY SHOULD HAVE FIXED THE ISSUE. I WAS GIVEN NO ASSISTANCE FOR THE TRUE CAUSE OF THE PROBLEM AND AM VERY DISAPPOINTED IN THE LACK OF QUALITY AND QUALITY ASSURANCE FROM THIS COMPANY. MY CAR HAS PROGRESSIVELY GOTTEN WORSE AND NOW WILL BARELY STAY ON WITHOUT THE KEY TURNING TO THE OFF POSITION. I HAVE DONE RESEARCH AND SPOKEN WITH MANY MECHANICS WITH ALL OF THE INFORMATION POINTING TO THE NEED FOR A NEW PROPER RECALL ON THE IGNITION ITSELF AND NOT THE KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679943January 30, 2015
ENGINE, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR A NON-RELATED ISSUE, THE TECHNICIAN STATED THAT UNKNOWN WIRES WERE BURNED UNDER THE HOOD. IT WAS VISIBLE THAT A FIRE OCCURRED UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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