Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10215935January 24, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. HE STATED THAT THE INSTRUMENT PANEL LIGHTS WOULD NOT ILLUMINATE WHEN THE DAYTIME RUNNING LIMPS ACTIVATED. THE DEALER INSPECTED THE VEHICLE HOWEVER THEY WERE UNABLE TO REPAIR BECAUSE THE VEHICLE WAS DESIGNED THAT WAY. THE FAILURE MILEAGE WAS 5,000 AND CURRENT MILEAGE WAS 8,000. THE VIN AND ENGINE SIZE WERE UNAVAILABLE. UPDATED02-14-08 *BF UPDATED 02/14/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214897January 15, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, INTERIOR LIGHTING
AFTER OWNING THE CAR FOR EST 2 YRS, I NOTICED THE INFO CNTR BEGAN TO NOT WORK PROPERLY. THE ILLUMINATION IN THE INFO CNTR & RADIO AREA WILL INTERMITTENTLY NOT LIGHT UP. THERE ARE OCCASIONS WHERE THIS W/B LIT & THEN GO OUT AS I DRIVE, OR VICE VERSA. W/ THE CAR BEING UNDER WARRANTY, I BROUGHT IT TO THE DEALERSHIP LAST SUMMER, THEY WERE UNABLE TO RECREATE THE PROB. I FILED A COMPLAINT WITH GM (CASE #71-567506079) ON 10/23/07. THEY INDICATED THEY WERE UNAWARE OF ANY POTENTIAL PROBS WITH THE INFO CNTR. 7/07, I BEGAN KEEPING TRACK WHEN THE PROB OCCURRED. W/ MY WARRANTY ABT TO EXPIRE, I BROUGHT THE CAR BACK TO THE DEALERSHIP 1/4/08, ALONG WITH DOCUMENTATION OF WHEN THE PROB OCCURRED. AGAIN, THEY COULD NOT RECREATE PROB & GAVE ME A STATEMENT FROM GM THAT PROVIDED A POSSIBLE DIAGNOSIS. "CONDITION" CUSTOMER COMMENT OF I/P DIFFICULT TO SEE AT DUSK OR DAWN. RECOMMENDATION: CAUSE: "THE AMBIENT LIGHT SENSOR MAY SENSE THAT IT IS SUFFICIENTLY DARK UNDER THESE CONDITIONS THAT THE BCM WILL ACTIVATE THE AUTOMATIC HEADLAMPS. WHEN THIS HAPPENS, NORMAL I/P DIMMING OCCURS, CAUSING THE CUSTOMER CONCERN." CORRECTION: "THIS IS NORMAL OPERATION OF THE VEHICLE AND THERE IS NO CORRECTION FOR THIS CONCERN. ENGINEERING IS EVALUATING THIS FEATURE BUT IT IS UNCLEAR AT THIS TIME IF ANY CHANGE WILL BE POSSIBLE." TO THIS I ASK: 1) WHY DID THIS "CONCERN" ONLY RECENTLY DEVELOP? I DID NOT HAVE THIS "CONCERN" IN THE 1ST YR I OWNED THE CAR. 2) PER MY DOC THE "CONCERN" (22 INSTANCES FROM 7/27/07 TO 12/24/07) OCCURRED UNDER THESE CONDITIONS: 41% CLOUDY/OVERCAST, 14% DUSK/DAWN AND 45% SUNNY, THEREBY REPUTING THE "NORMAL OPERATION AT DUSK/DAWN". 3) WHY IS IT THE ILLUMINATION MAY NOT BE ON WHEN I START THE CAR, BUT 4 MILES DOWN THE ROAD IT COMES ON, OR VICE VERSA? 4) HOW IS IT WHEN I SPOKE TO THE REP BACK IN OCT THEY WERE UNAWARE OF ANY "CONCERNS", YET, IN DEC THEIR "ENGINEERS ARE EVALUATING THE FEATURE"? TO THIS DATE, THE "CONCERN" HAS YET TO BE RESOLVED AND 3 MORE OCCURRENCES HAVE COME ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214535January 11, 2008
SUSPENSION
I OWN A 2007 BUICK LACROSSE CXL. IT HAS HAD A VIBRATION IN IT SINCE IT WAS DELIVERED. I DROVE IT UNTIL IT HAD 2,300 MILES ON IT TO SEE IF THE TIRES WOULD EVEN OUT, BUT THEY DID NOT, SO I TOOK THE CAR IN AND THE DEALER BALANCED THE WHEELS . THE VIBRATION WAS LESSENED, BUT STILL THERE. I ADDED AIR TO ALL THE TIRES TO A PRESSURE OF 30PSI COLD AND THIS HELPED BUT DID NOT ELIMINATE THE VIBRATION WHICH SEEMS TO BE IN THE REAR TIRES. I PUT MY CONCERNS ON THE DEALER PERFORMANCE FORM AND WAS CONTACTED BY A BUICK REPRESENTATIVE WHO ASSIGNED ME A CONFIRMATION NUMBER AND SAID THE CONCERN WOULD BE LOOKED AT BY BUICK, BUT HE COULD OFFER LITTLE IN THE WAY OF REMEDY. I CURRENTLY HAVE 2,900 MILES ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213286December 31, 2007
STEERING:COLUMN, SUSPENSION
TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE BEGAN WOBBLING EXCESSIVELY AND THE STEERING COLUMN WAS DIFFICULT TO OPERATE. THE DEALER ROTATED THE TIRES AND ADJUSTED THE ALIGNMENT. THREE WEEKS AFTER THE REPAIRS WERE MADE, THE FAILURES RECURRED. HE TOOK THE VEHICLE BACK TO THE DEALER, BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 2,000 AND CURRENT MILEAGE WAS 47,470. UPDATED 01/24/08 *BF UPDATED 01/24/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212407December 20, 2007
ENGINE AND ENGINE COOLING
AT 12K MILES THE OIL PRESSURE LIGHT CAME ON AND CONTINUED TO GO ON AND OFF DEPENDENT OF THE RPM. THE DEALER DIAGNOSED THE VEHICLE WITH A CAM SHAFT FAILURE AND DUE TO THAT FAILURE OTHER SUBSEQUENT DAMAGE OCCURRED TO THE ENGINE AND IT WOULD NEED TO BE REPLACED. IN ADDITION, MY STEERING SHAFT WAS ALSO WORN AT 12K MILES AND NEEDED TO BE REPLACED. AND FURTHERMORE, I HAVE HAD CHRONIC ISSUES WITH MY GAUGE LIGHTS DIMMING AND UNDIMMING INTERMITTENTLY. THE DEALER COULD NOT DUPLICATE THE FAILURE AND RETURNED THE CAR UNFIXED. VERY UNHAPPY WITH MY PURCHASE OF A BRAND NEW CAR AND WILL NOT BUY GM EVERY AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209467November 16, 2007
VISIBILITY
2007 BUICK LACROSSE SUN VISOR DROPPED DOWN AND BLOCKING VIEW OF THE ROAD. CONSUMER STATES THAT THE VISOR DROPPED WHEN HE PULLED IT DOWN AND BLOCKED HIS VIEW OF THE ROAD WHILE DRIVING. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207364October 29, 2007
STEERING, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, TIRES
BRAKES PULSATE WHEN BRAKING. CAR VIBRATES WHILE DRIVING AND ALSO HAS A DESIRE TO PULL TO RIGHT. FEELS LIKES WHEELS ARE OUT OF BALANCE ALL THE TIME. I HAVE TAKEN THE CAR IN AND HAD THE BALANCE CHECKED AND THEY SAY EVERYTHING IS FINE. THEY SAY IT IS THE MAKE OF THE TIRES AND GOODYEAR IS AWARE - THEY HAVE MADE A GOODWILL REPLACEMENT OF THE TIRES DUE TO HISTORY OF MY CAR.... THE ENGINE BLEW AT 1500 MILES!!! STILL NO BETTER. EVERY DAY I GET MY FILLINGS RATTLED LOOSE ON THE WAY TO WORK. THE PULL TO THE RIGHT WAS FIXED WHEN THE REPLACED THE STEERING INTERMEDIATE SHAFT - BUT I HAD TO GO BACK BECAUSE THE DEALER DID NOT DO FRONT END ALIGNMENT AFTER REPLACING THE STEERING SHAFT "NOT NECESSARY - IT'S NOT THE STANDARD PRACTICE WITH THE JOB" WHEN THEY FINALLY PUT IN ON THE MACHINE, IT WAS OUT OF TOE BY .18 DEGREES. I AM STILL WORKING ON GETTING THE BRAKES FIXED. LAST TIME THEY TURNED THEM DUE TO "HARD SPOTS". WHEN I GO BACK FOR THE INSPECTION IN NOV. I HAVE TO HAVE THEM WORK ON THEM AGAIN. THIS TIME I WILL FIGHT TO HAVE THE ROTORS REPLACED AS I AM TERRIFIED THAT I WON'T STOP WHEN I APPLY MY BRAKES BECAUSE THE PULSATING HAS GOTTEN THAT BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206902October 25, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG SENSORY LIGHT DOES NOT ILLUMINATE WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED. THE PASSENGER IN THE SEAT WEIGHED 98 POUNDS. THE MANUFACTURER STATED THAT THERE WAS NO WEIGHT STANDARD IN ORDER FOR THE AIR BAGS TO DEPLOY OR LIGHT TO ILLUMINATE. THE FRONTAL AIR BAG SENSORS WERE REPLACED, BUT STILL FAILED TO ACTIVATE. THE AIR BAG LIGHT ILLUMINATES WHEN PASSENGERS WITH A GREATER WEIGHT ARE SEATED. THE CURRENT AND FAILURE MILEAGES WERE 871. UPDATED 12/12/2007 *BF UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206773October 24, 2007
STEERING:HYDRAULIC POWER ASSIST SYSTEM
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE MAKING A RIGHT TURN AT 5 MPH, THE POWER STEERING FAILED AND CAUSED THE VEHICLE TO MAKE A WIDE TURN. THERE WERE NO WARNING INDICATOR LIGHTS ILLUMINATED. THE FAILURE RECURRED WHILE MAKING A LEFT TURN. THE VEHICLE WAS PARKED AND LATER TOWED TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 400 AND CURRENT MILEAGE WAS 437.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205427October 11, 2007
WHEELS:RIM
I WAS MERGING ONTO THE NJ TPK AT 14A HEADING WEST, ON THE ROAD FOR LESS THAN A MINUTE, ABOUT 4 FEET BEFORE MERGE, HEARD A CLUNKING NOISE AND MY FRONT PASSENGER TIRE FELT FLAT. I PULLED OVER AND CALLED FOR HELP. THE SUNOCO DOT CAME AND SAID TIRE WAS GOOD, BUT RIM BLEW OUT. WHEN CHANGING ORIGINAL TIRE TO THE DONUT, MY ORIGINAL BUICK RIM, FACTORY EQUIPPED, CAME OFF IN TWO PIECES. I HAVE GONE TO DEALERSHIP DIFEO IN JERSEY CITY, NJ , AND WAS TOLD NOT A GENERAL MOTOR DEFECT NOT COVERED UNDER WARRANTY. UNION PONTIAC DEALERSHIP TELLS ME THE SAME. I CALLED GENERAL MOTORS DIRECTLY, AND WAS TOLD THE RIM IS NOT A DEFECT OF THEIRS. DID NOT KNOW THE MANUFACTURER OR PART NUMBER. ON OCTOBER 9, 2007 CONTACTED UNION PONTIAC PARTS DEPT. AND WAS GIVEN PART #88964115, BUT NO RECORD OF MANUFACTURER. MADE OF CHROME WHITE ALUMINUM. MY COMPLAINT IS IF I WAS GOING AT A SPEED OF 55-65 MPH, RIM WOULD HAVE POPPED OFF MY TIRE, FRONT END FALL TO THE GROUND, DAMAGING MY AXLE,ETC. CAUSING ME TO SWERVE, POSSIBLY PHYSICAL INJURY OR DEATH.THANK GOD I WAS ONLY GOING ABOUT 15 MPH AND ONLY WENT A SHORT DISTANCE.I NEED YOUR HELP TO SEE IF GENERAL MOTORS WILL TAKE RESPONSIBILITY FOR THIS INCIDENT. THEY ARE THE ONES WHO MANUFACTURED MY 2005 BUICK LA CROSSE CXS AND HAD THESE RIMS PLACED ON MY CAR.I HAD TO DRIVE WITH AN ALMOST FITTED RIM FROM A TIRE COMPANY, AND PURCHASE 4 NEW RIMS MADE OF STEEL CHROME ALLOY. WILL LAST LONGER THAN MY CAR. AFTER THIS INCIDENT I WAS NOT GOING TO ORDER THE SAME RIM AND TAKE ANOTHER CHANCE IN THE FUTURE FOR THE SAME THING HAPPEN TO ME. TOTAL COST OF LOSS: $1128. BUICK SHOULD THINK OF SAFETY, USING STEEL CHROME RIMS, WILL OUTLAST THE LIFE OF MY CAR.WHY IS IT THAT THERE MUST BE A DEATH, OR A MAJOR COLLISION FOR THE MANUFACTURER TO DO A RESEARCH AND ONLY RECALLS BASED ON HOW MANY COMPLAINTS?THESE RIMS ARE UNSAFE AND SHOULD REPLACED ON ALL THE 2005 BUICKS HAVING SUCH RIMS TO STEEL, CHROME ALLOY. RIM MANUFACTURER KNOWN TO ALL. PLEASE INVESTIGATE AND RESPOND BACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204104September 25, 2007
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE. THE VEHICLE HAS GOODYEAR INTEGRITY, SIZE P225/60R16 (NA) TIRES. AFTER THE TIRES WERE ROTATED AT 18,000 MILES, THE CONTACT NOTICED THAT THE OUTSIDE OF ALL FOUR TIRES HAD VERY LOW TREAD AND WERE BECOMING WORN. THE CURRENT AND FAILURE MILEAGES WERE 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204874September 24, 2007
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
2005 BUICK LACROSSE WITH DEFECTIVE BRAKES UNDER RECALL. CUSTOMER STATED THAT HER VEHICLE HAD DEFECTIVE BRAKES AND THE PEDAL WAS PRESSED THE BRAKES WOULD NOT BE APPLIED. SHE WAS TOLD TWO WEEKS BEFORE REPAIRS COULD BE MADE. *KB THE CONSUMER ALSO STATED THE LIGHTS ON THE DRIVER'S INFORMATION CENTER WERE DIM MOST OF THE TIME AND SOMETIMES DISAPPEARED ALTOGETHER. THE DEALER INFORMED THE CONSUMER IT WAS A NORMAL OCCURRENCE FOR INTERIOR ILLUMINATION TO DIM/BRIGHTEN DUE TO VOLTAGE DEMAND AND/OR AMBIENT LIGHT CONDITIONS. THE CONSUMER BELIEVED THERE WAS A SHORT CIRCUIT IN THE ELECTRICAL SYSTEM, A PROBLEM WITH A COMPUTER CHIP OR THE BATTERY VOLTAGE. THE POWER STEERING PRESSURE HOSE LEAKED DUE TO POOR MANUFACTURING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203628September 21, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DASH BOARD DOES NOT LIGHT UP PROPERLY ON 2007 BUICK LACROSS. DANGER IN NOT BEING ABLE TO READ GAUGES BECAUSE CAN'T SEE NEEDLES INDICATING WHERE YOU FREE FOR SPEED, TEMPERATURE AND FUEL GAUGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198685August 6, 2007
ENGINE AND ENGINE COOLING
WHEN ACCELERATING , ENTERING A THRU WAY OR PASSING A CAR IT FEELS LIKE THE CAR WANTS TO STALL. WHEN PRESSURE IS APPLIED TO THE GAS PEDAL IT TAKES A FEW SECONDS TO KICK IN, MY FOOT IS GOING DOWN ON THE PEDAL AND THE CAR IS NOT RESPONDING AT ALL. ALMOST REAR ENDED A FEW TIMES WHEN GOING UP RAMP TO THRU WAYS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196874July 19, 2007
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT'S WIFE WAS INVOLVED IN A HEAD ON CRASH. THE AIR BAGS FAILED TO DEPLOY. BOTH PASSENGERS SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE PURCHASE DATE, FAILURE SPEED, AND MILEAGE INFORMATION WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10195276July 3, 2007
SUSPENSION
TL*THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE FRONT END OF THE VEHICLE BEGAN TO VIBRATE AND VEER TO THE LEFT. THE DEALER WAS UNABLE TO ADJUST THE FRONT END, HOWEVER, THEY INSTALLED SPACERS AND SHIMS TO ELIMINATE THE FAILURE. NEVERTHELESS, THE FAILURE HAS RECURRED. AS OF JULY 3, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE IS 18,000 AND FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191631May 24, 2007
VISIBILITY:REARVIEW MIRRORS/DEVICES
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THERE IS A CHROME TRIM ON THE DASHBOARD THAT APPEARS IN THE SIDE VIEW MIRRORS OF HIS VEHICLE. THE HEAT VENTS ALSO APPEAR IN THE SIDE VIEW MIRRORS AND THE DASH. LASTLY, THE REAR WINDOW SPEAKERS REFLECT IN THE REAR WINDOW. THE CONTACT STATED THAT HE IS DISTRACTED WHILE DRIVING. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 2,600 AND FAILURE MILEAGE WAS 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191044May 17, 2007
VISIBILITY
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHENEVER THE SUN IS SHINING, THE DASHBOARD IS NOT VISIBLE. THE CONTACT IS UNABLE TO DETERMINE THE SPEED HE IS DRIVING OR THE AMOUNT OF FUEL IN THE VEHICLE. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 1,400 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189789May 4, 2007
SERVICE BRAKES, HYDRAULIC
TO ALL 2005 BUICK LACROSSE OWNERS. IF YOU ARE HEARING A GRUMBLING NOISE LIKE SAND BETWEEN BRAKE PAD AND ROTOR, YOU MAY HAVE THE DEFECTIVE BRAKE PADS. THERE IS A SERVICE BULLETIN ON THESE PADS. I HAD MINE REPLACED WHEN THE CAR HAD 5000 MILES ON IT. GM WILL NOT NOTIFY THEIR CUSTOMERS ON THIS ITEM. YOU WILL HAVE TO GO TO THE DEALERSHIP AND COMPLAIN LIKE EVERYTHING ELSE RELATED TO THE BUICK PROBLEMS THAT I HAVE HAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189378May 1, 2007
TIRES
TIRES, VIBRATION THIS INFORMATION IS FOR ALL 2005 BUICK LACROSSE OWNERS. THERE IS A BULLETIN ON THE GOODYEAR TIRES, WHICH MAY BE OUT OF ROUND OR HAD A BAD BATCH OF RUBBER ADDED TO THE TIRES CAUSING OUT ROUNDNESS OR VIBRATION PROBLEMS. GM HAS NOT TOLD ANY BUICK LACROSSE OWNERS OF THIS UNLESS THEY HAVE A COMPLAINT. I HAVE HAD ALL 4 TIRE REPLACED ON MINE BECAUSE OF THIS PROBLEM. BUICK LACROSSE OWNERS SHOULD SEE THEIR DEALERS ON THIS MATTER TO SEE IF THEIR TIRES ARE ON THAT LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick LaCrosse