Buick LaCrosse Complaints

2,125 consumer complaints on file.

#10273283June 10, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
PURCHASED A 2009 BUICK LACROSSE IN FEB 09 FOR MY WIFE - AT VARIOUS TIMES ABOUT 6 EVENTS HAVE HAPPENED ALL TOGETHER WITH A STRONG ALCOHOL ODOR COMING INTO THE INTERIOR. THE SMELL IS STRONG AND CAUSES HER NOSE, EYE AND THROAT TO BURN. THIS PAST WEEKEND - SHE DROVE IT TO VA BEACH, VA WITH FAMILY AND IT HAPPENED TWICE ON SUNDAY - JUNE 7, 2009. MY CONCERN IS IF THE BUILD UP OF THIS STRONG ALCOHOL ODOR COMES INTO THE CAR - CAN THE ODOR CAUSE A FIRE? I HAVE HAD IT BACK TO DEALERSHIP WHERE PURCHASED AND THEY SAID UNTIL IT HAPPENS ALL THE TIME - THERE IS NOT A THING THEY CAN DO ABOUT IT. I AM TAKING IT TO ANOTHER GM DEALERSHIP IN THE MORNING TO SEE WHAT THEY COME UP WITH. WE LIKE THE CAR, BUT AM AFRAID IT MAY CAUSE A FIRE WITH THIS STRONG ODOR COMING INTO THE CABIN OF THE AUTO, OR CAUSE MY WIFE TO HAVE AN ACCIDENT BECAUSE SHE HAS LUNG COPD PROBLEMS AND THE ODOR TAKES HER BREATH AWAY IT IS SO STRONG. THIS HAS HAPPENED ONCE IN FEB, TWICE IN MARCH, ONCE IN APRIL AND TWICE IN JUNE THAT SHE HAS NOTICED. I HAVE ALSO SMELLED AN ODD ODOR ON A TRIP TO COLUMBUS, OHIO. CAN YOU HELP FIND A SOLUTION TO THIS PROBLEM OR LET ME KNOW IF OTHERS HAVE HAD THIS SAME PROBLEM. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272452May 31, 2009
STEERING, EQUIPMENT:MECHANICAL
I OWN A BUICK LACROSSE, 2007 CXS MODEL AUTOMOBILE. THE HIGH PRESSURE FITTING TO THE POWER STEERING HAS NOW FAILED 2X IN 6 MONTHS. PART NUMBER IS GM88861206. FITTING FAILED AT THE POWER STEERING UNIT. CAUSED POWER STEERING LEAK AND LOSS OF POWER STEERING. DEALER HAS REPAIRED EXACT SAME PART NOW 2X IN 6 MONTHS. DEALER IS CLASSIC BUICK-PONTIAC IN PAINESVILLE OHIO 44077. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265607April 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 BUICK LACROSSE TRANSMISSION FAILED AT 81,000 MILES- TOOK CAR TO DEALERSHIP BEFORE EXTENDED WARRANTY EXPIRED WITH THE HARD SHIFTING PROBLEM BEFORE THE TRANSMISSION WENT OUT THEY STATED IT WASN'T THE TRANSMISSION- TRANSMISSION HAD TO BE REBUILT AT MY COST $2,500. PER GOOGLE SEARCH THIS HAS BEEN A COMMON PROBLEM OTHER OWNERS OF THE SAME CAR HAVE HAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263976April 2, 2009
STEERING
POWER STEERING WENT OUT COMPLETELY, NO WARNING JUST OUT. HAD A VERY HARD TIME STEERING CAR. LUCKY KNOW ONE WAS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263690March 30, 2009
STEERING
2005 BUICK LACROSSE HAD ONLY 24,000 MILES AND EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL. MADE A GRINDING SOUND. DEALER REPLACED INTERMEDIATE STEERING SHAFT. WITHIN 4 MONTHS, STEERING DIFFICULTY RETURNED WITH RUMBLING AND WHINING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263337March 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2007 BUICK LACROSSE TOTALEDIN TRANSIT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10261996March 16, 2009
LATCHES/LOCKS/LINKAGES
ON A COLD MORNING IN FEBRUARY, OUTSIDE DRIVER'S SIDE DOOR HANDLE BROKE OFF DURING NORMAL OPENING FUNCTION. UPON FURTHER INVESTIGATION, IT TURNS OUT THAT THE ENTIRE HANDLE IS MERELY CHROME-PLATED PLASTIC, WITH PEM NUTS INSERTED INTO THE REAR SIDE OF THE HANDLE. THE ENTIRE TENSILE LOAD OF THE HANDLE IS CARRIED ON THESE TWO POINTS, AND THIS IS WHERE THE PLASTIC FRACTURED. HAVING NO LUCK FINDING REPLACEMENT PARTS, AND NO REASON TO BELIEVE THAT PUTTING A SIMILARLY-DESIGNED HANDLE WOULD PREVENT THE PROBLEM FROM RECURRING, I REPAIRED THE HANDLE BY DRILLING THROUGH THE HANDLE AND PUTTING 2 BOLTS AND 2 NUTS THROUGH THE BODY OF THE HANDLE TO SECURE IT TO THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261628March 12, 2009
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE DRIVING BETWEEN 55-60 MPH ON NORMAL ROAD CONDITIONS, A LOW POWER RESPONSE OCCURRED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE BRAKES WERE NOT PERFORMING PROPERLY AND THE STOPPING DISTANCE INCREASED. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED EACH TIME THE VEHICLE IS IN USE. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THE FRONT BRAKE PADS WERE REPLACED. ON A SEPARATE OCCASION, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR IDENTICAL FAILURES AND THE TIE ROD AND WHEEL HUB WERE REPLACED, AND THE BRAKE DRUMS WERE RESURFACED. HOWEVER, THE FAILURES STILL PERSIST. THE FAILURE MILEAGE WAS 52,000. THE VIN AND CURRENT MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261139March 9, 2009
POWER TRAIN
ON MY 2006 BUICK LACROSSE, AT ABOUT 48K MILES THERE WAS A LOUD CLICKING NOISE FROM UNDER THE HOOD.....LUCKILY I WAS STILL UNDER WARRANTY BECAUSE IT WAS A CRACKED FLYWHEEL (FLEX PLATE)......I GO ON MY HAPPY WAY AND ABOUT 10 MONTHS LATER I HAVE THE SAME PROBLEM....AND SINCE I AM OVER THE MILEAGE PORTION OF THE PART WARRANTY, GM REFUSED TO COVER IT 100%......OK, I REALIZE ITS TECHNICALLY OUT OF WARRANTY, BUT THERE IS NOTHING THAT I CAN DO TO THAT CAR TO CAUSE THE FLYWHEEL TO CRACK...SOMETHING IS MAKING THIS HAPPEN AND GM REFUSES TO REFUND ME. I SPENT HOURS AND HOURS ON THE PHONE WITH GM.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260915March 6, 2009
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. IT WAS MADE KNOWN TO THE CONTACT THAT THERE WERE NO CHILD LOCKS ON THE DOORS IN HIS VEHICLE. THROUGH RESEARCH, HE DISCOVERED THAT THE 2004, 2006, AND 2007 LACROSSE MODELS WERE EQUIPPED WITH CHILD RESTRAINT LOCKS. HE FELT THAT IT WAS A SAFETY CONCERN THAT HIS YEAR WAS NOT INCLUDED. THE DEALER STATED THAT THEY WOULD HAVE TO GO THROUGH THE MANUFACTURER TO REACH A RESOLUTION. THE CONTACT SPOKE WITH SOMEONE FROM THE SAFETY DIVISION OF THE MANUFACTURER, WHO STATED THAT THEY WOULD GET BACK IN TOUCH WITH HIM. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS APPROXIMATELY 11,000. UPDATED 4/23/09 *CN UPDATED 04/27/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259999February 26, 2009
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE HAD MY VEHICLE IN AT LEAST TWICE AT THIS TIME, AND I AM TAKING IT AGAIN TODAY FOR THE DASH LIGHTS DIMMING. AT NIGHT IT IS NEXT TO IMPOSSIBLE TO READ THEM. YESTERDAY, IN ADDITION, THE CRUISE CONTROL WILL SET ITSELF AUTOMATICALLY, WITHOUT THE DRIVER TOUCHING A BUTTON. THIS IS VERY DANGEROUS, ESPECIALLY IN WHITE FOR SLIPPERY ROAD CONDITIONS. I HAVE BEEN TOLD THE DASH LIGHT PROBLEM IS A "NORM". I DON'T THINK SO, EITHER YOU FIX THE PROBLEM, OR GIVE ME A NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259851February 24, 2009
STEERING
I OWN A 2005 BUICK LACROSSE WITH 27,000 MILES. ANOTHER OWNER WITH SAME CAR WARNED ME TO WATCH OUT FOR STEERING PROBLEMS. I PAID LITTLE ATTENTION AND WITHIN ONE MONTH MY CAR'S STEERING WAS MAKING A GRINDING NOISE WHEN TURNING IN EITHER DIRECTION. I TOOK MY CAR TO A LOCAL REPAIR SHOP AND THEY QUICKLY DIAGNOSED THE PROBLEM AS A DEFECT IN THE INTERMEDIATE SHAFT IN THE STEERING COLUMN. THEY STATED THERE WAS A TSA BULLETIN ON THIS ISSUE WITH THE BUICK LACROSSE. ABOUT TWO WEEKS LATER WHILE CASUALLY DISCUSSING THIS WITH A NEIGHBOR SHE DESCRIBED THE SAME PROBLEM IN HER BUICK LACROSSE REPAIRED BY LOCAL BUICK DEALER. FROM MY PERSPECTIVE, HEARING OF THIS PROBLEM FROM THREE SOURCES IN ONE MONTH I BELIEVE THE PROBLEM IS PERVASIVE AND HAS YET TO RESULT IN A TRAGEDY BECAUSE THE OWNERS TOOK PREVENTIVE MEASURES. I COULD FIND NOTHING ABOUT THIS INTERMEDIATE SHAFT DEFECT IN BUICKS 2005 OR NEWER IN MY RESEARCH, NO ACCIDENT REPORTS NOR RECALLS. THERE IS HOWEVER A DANGER HERE THAT IS NOT BEING DISCLOSED AND IS QUITE EXPENSIVE TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258811February 16, 2009
FUEL SYSTEM, GASOLINE
I OWN A 2005 BUICK CXL WITH ABOUT 38200 MILES. STARTING BACK IN FEBRUARY OR MARCH 2007, THE MESSAGE FROM THE DASH INDICATED THAT MY OIL LEVER WAS LOW. I ADDED 1 QUARTS OF OIL AND THOUGHT THAT MY LAST OIL CHANGE WASN?T COMPLETE. AFTER DRIVING MANY MORE MILES, THE OIL INDICATOR CAME ON AGAIN. I BROUGHT THE CAR TO THE DEALER FOR DIAGNOSIS ON APRIL 4, 2007 WITH 19,488. OIL DYE WAS ADDED TO TRACE A POSSIBLE LEAK. NO LEAK WAS VISIBLE WHEN I RETURNED AGAIN ON JUNE 13TH (21,126 MILES) WHEN THE OIL INDICATOR WENT ON AGAIN. THE DEALER FOUND MINOR SEEPAGE DUE TO THE LEFT REAR OF THE OIL PAN. THE BOLTS WERE TIGHTENED, CHANGED THE OIL AND THEY SENT ME ON MY WAY. ON JULY 23RD (23,102 MILES) THE OIL LIGHT WENT ON AGAIN, BUT THIS TIME THE DEALER SUGGESTED A CONSUMPTION TEST AND THAT I SHOULDN?T ADD ANY OIL. ON AUGUST 29TH (24,275 MILES) OIL WAS DOWN AGAIN. THEY ADDED 1 QUART OF OIL AND TOLD ME TO BRING THE CAR BACK AGAIN FOR A VALVE DETERMINATION. ON SEPTEMBER 4TH (24,637 MILES), THE DEALER NOTATED THAT THERE WAS OIL LOST AND FOUND BULLETIN FOR VALVE STEM SEALS. THEY WERE REPLACED. FINALLY, ON JANUARY 11, 2008 AND STILL LOOSING OIL, THE DEALER TOLD ME THAT A BULLETIN SAYS THAT IT IS COMMON TO LOOSE 1 QUART OIL EVERY 1000 MILES. I TOLD THEM THAT ANSWER WASN'T ACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258130February 9, 2009
STEERING, EQUIPMENT:MECHANICAL
NHTSA# 618086. BUICK TSB # 01-02-32-001 THIRD REPLACEMENT OF SHAFT SINCE PURCHASED NEW IN 02/2006. VEHICLE HAS 19,635 MILES 7,048 MILES 1ST REPLACEMENT, 14,600 2ND REPLACEMENT, 19,635 3RD REPLACEMENT (02/10/2009). PARTS KEPT BY DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256324January 26, 2009
ENGINE AND ENGINE COOLING
UNABLE TO READ DASH INFORMATION AT DUSK IN THE AM,THE DASH LIGHT DISPLAY WILL TAKE ANYWHERE FROM 15 SECONDS TO 30 MINUTES TO READ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255426January 17, 2009
STEERING, EQUIPMENT
STEERING CLUNK DEALER FOUND NOISY INTERMEDIATE STEERING SHAFT. REPLACED INTERMEDIATE STEERING SHAFT.. TOOK 2 HRS CLAIMED DEFECTIVE PART... PARTY NEXT TO ME IN WAITING ROOM HAD SOME PROBLEM WAS IT PART, POOR MECHANIC OR OR BAD DESIGN VERY UNEASY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253025December 29, 2008
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 BUICK LACROSSE. THE INSTRUMENT PANEL INDICATORS AND HEADLIGHTS DIMMED TWICE. THE SECOND TIME THE FAILURE OCCURRED WAS WHILE DRIVING 70 MPH. WHEN THE CONTACT MOVED THE DIMMER BUTTON, THE INSTRUMENT PANEL INDICATORS ILLUMINATED AGAIN, BUT THE HIGH BEAM HEADLIGHTS ILLUMINATED INSTEAD OF THE NORMAL BEAMS. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY FOUND NO FAILURES; HOWEVER, THEY REPLACED A PART. THE CONTACT WAS UNSURE OF WHICH PART WAS REPLACED; HOWEVER, IT DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 49,000 AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252087December 17, 2008
EXTERIOR LIGHTING
DRIVING HOME AT NIGHT, THE HEADLIGHTS OF THE CAR SUDDENLY WENT OUT. I REMEMBERED READING THAT THIS HAS HAPPENED WITH SOME ONE ELSE WITH THE SAME MODEL CAR. I TURNED THE HIGH BEAMS ON AND THEY WORKED. THE INCIDENT HAS NOT RE-OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251784December 15, 2008
STEERING
TL*THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THERE WAS A TSB REGARDING A CLUNKING NOISE (SERVICE BULLETIN NUMBER 4105, NHTSA CAMPAIGN ID NUMBER 10020049 (STEERING:COLUMN)). THE FAILURE OCCURS WHENEVER THE STEERING WHEEL IS TURNED. THE TSB STATED THAT THE FAILURE CAN BE RESOLVED BY GREASING THE WHEEL AND WAS DUE TO INSUFFICIENT LUBRICATION OF THE INTERMEDIATE STEERING SHAFT. THE FAILURE BEGAN AT 41,000 MILES IN 2007 WHILE DRIVING 15 MPH. HE TOOK THE VEHICLE TO THE DEALER AND THEY REPAIRED THE VEHICLE ACCORDING TO THE TSB; HOWEVER, THE MECHANIC STATED THAT THE FAILURE WOULD OCCUR AGAIN. CURRENTLY, AT 66,000 MILES, THE FAILURE IS RECURRING. THE MANUFACTURER STATED THAT THE VEHICLE WAS CORRECTED THE FIRST TIME AND THEY WOULD NOT REPAIR IT AGAIN SINCE IT WAS OUT OF WARRANTY. THE CONTACT BELIEVES A RECALL SHOULD BE ISSUED SINCE IT IS A MANUFACTURER DEFECT. THE FAILURE MILEAGE WAS 41,000 AND CURRENT MILEAGE WAS 67,000. UPDATED 01/08/09 *BF THE CONSUMER STATED THE STEERING INTERMEDIATE SHAFT HAS INADEQUATE LUBRICATION, WHICH CAUSE A CLUNKING NOISE. THE CONSUMER STATED THE NOISE HAS RETURNED. UPDATED 01/09/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251709December 14, 2008
EXTERIOR LIGHTING
WHILE DRIVING HOME AT NIGHT ON THE HIGHWAY MY HEADLIGHTS WENT OUT I TRIED TURNING THEM OFF AND THEN BACK ON NOTHING HAPPENED SO I DROVE HOME USING MY FLASHERS SO NO ONE WOULD HIT ME. TOOK INTO THE DEALER AND THEY CHECKED THE CAR OUT AND THE HEADLIGHTS WERE NOW WORKING THEY TOLD ME THEY WOULD NOT BE ABLE TO DO ANYTHING UNLESS IT HAPPENS WHEN THEY HAVE IT IN THE REPAIR SHOP. THEY STATED IT'S LIKE FINDING A NEEDLE IN A HAYSTACK. GREAT RESPONSE . SINCE THEN IT HAS HAPPENED THREE MORE TIMES THE MOST RECENT WAS YESTERDAY. I AM ABLE TO PUT MY HIGH BEAMS ON BUT WHILE DRIVING IT'S SCARY BECAUSE I AM CONSTANTLY BEING FLASHED BY CARS DUE TO THE USE OF THEM . MY JOB IS 35 MIN AWAY FROM HOME AND THERE ARE THREE NIGHTS PER WEEK THAT I DRIVE HOME IN THE EVENING AND MY DRIVING IS ON THE HIGHWAY WHICH IS A MAJOR INTERSTATE. I'M WAITING FOR THE POLICE TO PULL ME OVER ONE TIME FOR USING THEM. I AM CONTACTING THE DEALERSHIP AGAIN TOMORROW WHICH IS DEC 15, 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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