BMW X5 Complaints

420 consumer complaints on file.

#11673810July 15, 2025
ELECTRICAL SYSTEM
This 2025 SUV X5 xDrive50e the hybrid battery will over heat in hot weather temperatures therefore the battery will not charge with the issued 110 plug in home charger. BMW was aware of this malfunction and never warned or recalled the information to customers. This vehicle will not allow climate control features to work because there is no charge on the battery as well. The vehicle can overheat and could shut down and this problem was never disclosed to customers. The vehicles were selling in 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673752July 15, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672679July 11, 2025
ELECTRICAL SYSTEM
The SUV has been in the dealer service center twice. BMW includes a charging cable a dual 110v/220v intended to charge the car as it is a plug in hybrid. Per the dealer the charging cable and the car are working as intended however when plugged in it will loose charge not gain it. The problem with this is the car will not remote start/ pre-condition in the hot Arizona sun without the battery having a charge on it. The design is a heat pump which runs on battery not the ICE. The charger is not able to keep up with the electrical demand of the charging system while plugged into a 110v outlet even suppling up to 20A. There is no formal literature about the charging cable being unable to charge the battery when the temperature is more than 90 degrees outside. The dealers suggestion is to install a separate paid for 220v charger (-/+ $2,000). The safety issue is the car will not cool sufficiently for a child to be in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672515July 10, 2025
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2025 BMW X5. The contact stated upon starting the vehicle, several unknown warning lights were illuminated. Additionally, the contact stated that there were twenty-one failure codes displayed on the infotainment system screen. The contact stated that upon starting the vehicle the following day, no warning lights were illuminated. The contact stated that a dealer mobile technician arrived to the residence, and the vehicle was driven to the dealer, where it was diagnosed that an improper coding of the electronic modules had caused the Digital Motor Electronics (DME) to not communicate. The contact was informed that the electronic modules needed to be recoded. The DME data was cleared, and the DME was reprogrammed. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,165.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672440July 10, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My cross traffic warning system is inoperative. Dealer said the sensors are operating normally. This is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671793July 7, 2025
STEERING
My vehicle only has 28,000 miles on it has a very loud rattling noise in the front end. My mechanic said the steering linkage is loose and the steering assembly is leaking. I see there are other similar recalls for this vehicle but my specific VIN isn’t coming up under those recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671218July 4, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I received a recall notice for Integrated Brake Failure on February 2024, but the manufacturer has still not provided a remedy or parts as of July 4th 2025. I contacted the dealer and was told there is no ETA for the repair. I believe this delay is unreasonable, and I am concerned about the safety implications of continuing to drive the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671130July 3, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving home on a two lane road that is joined by a side road at a 45degree angle. A woman ran the stop sign and suddenly appeared on my road right in front about 40-50 feet away. The BMW did not show any visual or audible warning and the forward collision mitigation system functioned in a substandard way not mitigating the crash into the woman’s drivers door. Damages amounted to 25.8k to my vehicle and took 48 days to repair at my local BMW dealer in Albany NY. BMW states to me that the system worked properly. If that was the case how come I had massive front end damage impacting about 30 mph. The BMW manual shows a frontal cross traffic intrusion and leads one to believe in the system. It is substandard and needs revision by BMW engineering.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11670210June 30, 2025
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Rear cross traffic alert system never works whenever a car is approaching. Only works when it is too late. Definitely no pedestrian alert. Much cheaper vehicles with this feature actually sound an alert before any emergency activation. Dealer states system is working according to spec. BMW Forum has many complaints with this system that cost extra $s on my suv. THIS IS A SAFETY ISSUE & a Manufacturer quality issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670071June 29, 2025
VISIBILITY/WIPER
The gloss finish of wood and metal on dashboard and center console along with glass prism gear and infotainment controller of these vehicles present significant visibility issues. These visibility issues manifest in reflections on the driver and passenger window glass in a manner that obscures side mirror visibility. The high gloss finish of the dashboard wood cause blinding reflections from the sunlight depending on positioning of the vehicle relative to the sun. The jewel-like glass of the gear selector and infotainment controller cause additional sunlight reflections which can blind the driver depending on the position of the vehicle relative to the sun.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669880June 28, 2025
ENGINE, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Multiple issues with the software. 1. Since yesterday, [XXX] car failed to start with the message "software upgrade failed". Sitting like a brick now - engine doesn't start and can't get the car off parking mode. 2, Last week, the remote functions of the software as well as emergency call system stopped working. Called the local dealer BMW of North Canton on June 25, Ohio to check and fix and they scheduled it for Monday June 30. But car refused to start per point 1. 1. Couple of times got the message while driving that driver inability to drive detected and suddenly slowing down the car and veering it to a side. Transient actions. Took it to the dealership, supposedly a software bug was fixed but then the message flashed one more time recently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669447June 26, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668264June 20, 2025
SERVICE BRAKES, POWER TRAIN
My 2025 BMW X5e was repaired under recall 24V‑104 for the integrated brake system. Before this recall, the vehicle did NOT have any braking hesitation or drag issues. After the recall repair was done (replacement and reprogramming), the vehicle now shows hesitation to move forward after releasing the brake pedal from a complete stop, as if the brakes are still dragging. This creates a safety concern when merging into traffic or driving in stop‑and‑go conditions. The dealer is unable or unwilling to resolve the issue. I am requesting NHTSA to investigate this recall fix as it may have introduced a new defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668105June 20, 2025
EXTERIOR LIGHTING
On the driver's side the headlight's smaller light stopped working. I brought the car to BMW and they said the LED burned out, which also caused burn marks on the headlight assembly, so the entire headlight assembly needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667487June 17, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2024 BMW X5. The contact stated that while driving 60 MPH with no vehicles around, the sunroof suddenly exploded while the sunroof was closed. The glass fell on the driver. There were no reported injuries. There were chards of glass scattered throughout the vehicle. There were three-quarters of the glass missing. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed the contact an unidentified object might have struck the glass. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667027June 15, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
In the middle of a busy intersection, the car just completely shut down. The car only had ~35,000 miles on the odometer and has been serviced only by BMW. It turned out that the water pump broke, which led to downstream impact on additional surrounding systems. BMW X5’s up to model year 2019 had recalls due to faulty water pumps. From an independent search online, it appears there are many owners of 2021 BMWs who have experienced water pump failures like I did. This could have led to a major safety incident as my husband nearly avoided an accident. If this had occurred suddenly on a highway, for example, that could have resulted in a multi-car accident as the car very suddenly died and came to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666446June 12, 2025
SERVICE BRAKES
It has now been a year since i picked up my 2025 X5, and I STILL have not been able to get it repaired. My dealer informed me that there is still no remedy for me car. It has now been a year of me owning the car and driving around with a recall on my brakes. This is ridiculous. Not no mention the fact that when i picked up this car, there was already a recall on them that my dealer did not make me aware of. BMW sold me a car with a brake recall and still hasn’t fixed it after a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665727June 9, 2025
POWER TRAIN
The contact owns a 2023 BMW X5. The contact stated that upon starting the vehicle, the contact noticed a fluid leak underneath the vehicle. The contact stated that upon driving from a complete stop, the vehicle failed to exceed 5 MPH. The check engine warning light and other unknown warning lights were illuminated. The messages " Drivetrain Malfunction" and "4-WD Component" and other unknown messages were displayed. The contact pulled over to the side of the road, turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that while driving 40-50 MPH, with her one-year-old daughter in a car seat in the rear of the vehicle, the vehicle suddenly lost motive power. The contact stated that the failure recurred several times while driving, causing the contact to pull over to the side of the road several times. The contact stated that there were significant safety concerns and did not feel safe driving the vehicle. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V821000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the dealer for assistance. The failure mileage was approximately 50,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665542June 7, 2025
VISIBILITY/WIPER
Visibility in outside mirrors is obstructed by reflections of dash materials
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663458May 28, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
SAFETY RECALL HAS BEEN ISSUED FOR OVER A YEAR AND MY VEHICLE HAS STILL NOT BEEN REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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