BMW i3 Complaints

237 consumer complaints on file.

#11390432January 28, 2021
AIR BAGS
ONLY 5 YEARS OLD 41K MILES, MINT CONDITION, WHILE DRIVING THE LIGHT CAME ON SAYING "DRIVER RESTRAINT SYSTEM MALFUNCTION. AFTER CHECKING ALL THE I3 BLOGS THIS SEEMS TO BE AN ONGOING ISSUE. I TOOK MY CAR OVER TO BMW TODAY, THEY LOOKED AT IT AND SAID THE AIRBAG HAS MALFUNCTIONED SAME THING AS THE BLOGS ARE OUTLINING. I WAS ADVISED BUT THE SERVICE PERSON THAT IT WOULD BE 1800.00 I TOLD HIM THIS IS AN ISSUE WITH THE I3 AND ITS ALL OVER THE BLOGS, HE ACKNOWLEDGED HIS AWARENESS, IN ADDITION AIRBAGS SHOULD BE GOOD FOR 10 YEARS / GUARANTEED? ANYWAY I EMAILED THE FOLLOWING BMW NORTH AMERICAN MANAGEMENT ASKING WHY THIS IS NOT A RECALL. BERNHARD KUHNT - PRESIDENT AND CEO OF NORTH AMERICA/BMW GROUP REGION AMERICAS RICHARD HART - WARRANTY DEPARTMENT HEAD NORTH AMERICA SHAUN BUGBEE - EXECUTIVE VICE PRESIDENT BMW THE HAVE JUST BEEN ALLOWING PEOPLE TO FIX THEIR DEFECTIVE AIRBAG, AS THEY INSTALLED SUBSTANDARD EQUIPMENT ON A $50K CAR. ANYWAY THIS NEEDS TO BE LOOKED INTO I HAVE PICTURES OF THE WARNING BUT IT WILL NOT ALLOW ME TO UPDATE AS THEY ARE TOO BIG AND I DON'T KNOW HOW TO COMPRESS. THANK YOU FOR YOUR TIME AND SERVICE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390283January 27, 2021
POWER TRAIN, SUSPENSION, WHEELS
THE LEFT BRACKET FOR THE ELECTRIC ENGINE IS CRACKED AND THE DEALER WANTS SUBSTANTIALLY MORE FOR A REPLACEMENT ONE WHICH HAPPENS TO BE COMPLETELY REDESIGNED FROM A CHEAP PLASTIC PART WHICH EQUIPS MY CAR TO A MORE STUDY AND IMPROVED ONE FOR THE LATEST MODELS OF THE SAME MAKE. AS I DID SOME RESEARCH THE SAME ISSUE WAS SUBJECTED TO A FORMAL SAFETY RECALL IN EUROPE. HERE MY WARRANTY EXPIRED SO THE DEALER WANTS TO CHARGE ME A HEFTY FEE FOR WHAT IS BASICALLY A REPAIR TO A MANUFACTURER'S RECOGNIZED DESIGN FLAW. THIS ISSUE NEEDS TO BE INVESTIGATED AS MANY OWNERS OF THIS CAR WILL NOT REPAIR THIS ISSUE WHICH CAN BE FAILED TO BE IDENTIFIED OR WILL BALK AT THE PRICE TAG OF THE CHANGE. IF THE BRACKET FAILS THE WHOLE ENGINE AND DRIVESHAFT WILL DROP AND INTERFERE WITH REAR WHEEL ALIGNMENT RESULTING IN A POSSIBLE CATASTROPHIC LOSS OF CONTROL. THE REPLACEMENT BRACKET IS ALUMINIUM VS THE ORIGINAL ONE IN PLASTIC SO THEY ARE TRYING TO QUICKLY SWEEP THIS DESIGN FLAW UNDER THE RUG. THERE MIGHT HAVE BEEN CATASTROPHIC CRASHES OF THIS TYPE OF CAR IN THE PAST DUE TO IT BUT CROSSING MY FINGERS IT DIDN'T HAPPEN. THE PICTURES I INCLUDE SHOW WHERE THE REPLACEMENT NEEDS TO HAPPEN. #3 IS WHERE THE CRACK IS AND I ALSO HAVE A VIDEO I CAN SUBMIT IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387716January 12, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CRUISE CONTROL DEACTIVATES FOR NO REASON CAUSING SUDDEN DECELERATION. OCCURS RANDOMLYN DURING CITY AND HIGHWAY DRIVING. THIS HAS BEEN HAPPENING FOR MONTHS. BMW DEALER HAS RECIBRATED THE SENSOR AND UPDATED THE SOFTWARE. NO IMPROVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386664January 5, 2021
AIR BAGS
THE DRIVER'S SIDE AIRBAG INDICATOR ILLUMINATED UPON VEHICLE STARTUP. THE DEALER DIAGNOSED THAT THERE WAS A FAULT IN THE SYSTEM AND THAT THE AIRBAG MIGHT NOT DEPLOY IN A COLLISION. THIS FAILURE MADE THE VEHICLE UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365847October 22, 2020
POWER TRAIN
I CAME OUT OF THE PUBLIC GARAGE WHERE I CHARGED MY 2018 BMW I3'S AT A CHARGE POINT STATION FOR A LITTLE LESS THAN 4 HOURS (ABOUT 47 MILES RANGE), AND SUDDENLY WHEN STOPPED AT A RED LIGHT, A BIG RED ERROR MESSAGE CAME UP ON THE DASHBOARD (DRIVETRAIN SOMETHING....) AND THE CAR STOPPED. I TRIED TO RESTART IT A FEW TIMES AND EVENTUALLY IT STARTED AGAIN AND ALLOWED ME TO GO BACK HOME. I READ A FEW THINGS ONLINE CONFIRMING THAT THERE IS NO WARNING MESSAGE AND THAT THE CAR CAN JUST STOP LIKE THAT AND I'M VERY CONCERNED THAT IT HAPPEN ON A FREEWAY WHEN DRIVING WITH MY KIDS IN IT. THIS IS NOT SAFE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362609October 4, 2020
FUEL/PROPULSION SYSTEM
WHILE DRIVING THE CONSOLE HAD A MESSAGE: "DRIVETRAIN MALFUNCTION". I WAS ABLE TO COAST OVER TO THE SIDE OF THE ROAD BUT COULD ACCELERATE AFTER THE MESSAGE ON THE CONSOLE. VERY DANGEROUS SITUATION. NO WARNING, ONCE THE MESSAGE APPEARED ON THE CONSOLE THE CAR WOULD NOT ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361132September 25, 2020
STEERING
EVERY 3 TO 21 DAYS, MY STEERING PULLS HARD TO THE LEFT. THIS OCCURS ON FLAT ROADS ON DRY PAVEMENT. I HAVE TO PULL THE STEERING WHEEL HARD TO THE RIGHT TO KEEP THE VEHICLE GOING STRAIGHT AT CITY DRIVING SPEEDS (0-35 MPH). ON ONE OCCASION THIS OCCURRED WHILE ON THE FREEWAY DRIVING AT 70 MPH. TIRE PRESSURES ARE ALL WITHIN SPEC AND TIRES ARE IN GREAT SHAPE. AFTER STOPPING AND RESTARTING THE CAR, IT SOMETIMES WILL GO AWAY. IN LOOKING AT THE BMW RECALLS AND TECHNICAL NOTES, THEY HAVE NO SOLUTION TO THIS PROBLEM AND CALL IT A SOFTWARE ISSUE. THIS HAS HAPPENED TO ME AT LEAST 6 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354047September 9, 2020
STEERING
ON THE WAY BACK HOME FROM WORK, STEERING FELT QUITE HEAVY AND IT KEPT PULLING TOWARDS THE RIGHT SIDE. I INITIALLY THOUGHT I HAD A FLAT TIRE BUT THE TIRE PRESSURE WAS NORMAL. DRIVING BACK HOME ON FREEWAY FELT VERY UNSAFE AS IT WAS QUITE UNSTEADY AT SPEEDS GREATER THAN 30MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352959September 3, 2020
VEHICLE SPEED CONTROL
THE ADAPTIVE CRUISE CONTROL (ACC) IN THE I3 IS SINGLE CAMERA BASED, AND WILL DEACTIVATE DURING A NUMBER OF CONDITIONS (SUCH AS DRIVING INTO DIRECT SUNLIGHT WHICH BLINDS THE CAMERA.) THIS IS A DESIGN LIMITATION, BUT NOT THE PROBLEM. THE PROBLEM IS WHEN ACC DEACTIVATES, THE CAR IMMEDIATELY GOES INTO FULL REGEN BRAKING WITHOUT WARNING. AT HIGHWAY SPEEDS THIS IS A SUDDEN AND SIGNIFICANT DECELERATION THAT POSES A SAFETY HAZARD (BEING REAR ENDED).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350127August 18, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING THE VEHICLE SUDDENLY JERKED AND LOST ALL POWER WHILE IN MOTION ON A CITY STREET. I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED IF I WAS ON THE FREEWAY WITH TRAFFIC. THE MESSAGE ON THE SCREEN IN MY CAR STATED DRIVETRAIN MALFUNCTION STOP AND TURN OFF ENGINE DO NOT CONTINUE TO DRIVE CALL ROADSIDE ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338790July 11, 2020
STEERING
SOMETIMES WHILE DRIVING HIGHWAY SPEEDS STEERING FEELS HARD TO TURN. SEEMS LIKE STEERING WANT TO REMAIN CENTERED OR OVERLY TURNS SUDDENLY AT LOW SPEED. VERY RANDOM. I LOOKED ONLINE AND MANY PEOPLE REPORTED THE SAME ISSUE. I BELIEVE IT NEEDS A SOFTWARE UPDATE. NO WARNING LIGHTS OR CODES STORED IN VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329245June 16, 2020
SERVICE BRAKES
ON A FREEWAY DRIVING AROUND 65MPH FRONT CAR CAME TO SUDDEN STOP SO APPLIED BRAKES AT FULL STRENGTH BUT CAR CONTINUED AT THE SAME SPEED FOR FEW SECONDS AND THEN BRAKES TOOK EFFECT BUT IT WAS TOO LATE BY THEN. THERE SEEMS TO BE SOME SORT OF LAG BETWEEN WHEN BRAKE PEDAL PRESSED AND ACTUALLY BREAKS GET APPLIED TO SLOW DOWN VEHICLE. ALL 4 TIRES ARE NEW AND SERVICING DONE 4 MONTHS BACK. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11326815June 1, 2020
STEERING
STEERING BECOMES LOPSIDED, IT'S LOOSE TO TURN ONE WAY, AND HARD TO TURN THE OTHER WAY, AS IF ONE OF THE FRONT TIRES IS FLAT. THE CAR WILL TEND TO VEER LEFT OR RIGHT, AND I HAVE TO PULL HARD ON THE STEERING WHEEL TO KEEP IT GOING STRAIGHT. THERE IS NO CONSISTENCY AS TO WHETHER IT VEERS LEFT OR RIGHT, AND THE DIRECTION CHANGES INTERMITTENTLY. THIS PROBLEM HAPPENS ALSO INTERMITTENTLY, SOMETIMES EVERY FEW DAYS OR EVERY COUPLE OF WEEKS. TURNING THE CAR OFF AND THEN BACK ON RESOLVES THE PROBLEM, BUT THEN THE SAME PROBLEM EVENTUALLY OCCURS AGAIN SOMETIME LATER. THIS IS MOST LIKELY A SOFTWARE ISSUE. THERE ARE MANY COMPLAINTS ABOUT THIS SAME BEHAVIOR ON I3'S ONLINE AND ON NHTSA WEBSITE. THIS IS CLEARLY A SERIOUS SAFETY ISSUE, AND BMW SHOULD ADDRESS IT RIGHT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325412May 21, 2020
SERVICE BRAKES, POWER TRAIN
I BELIEVE THIS IS A SAFETY ISSUE AND CAN HAPPEN AT ANY TIME WITHOUT WARNING TO ME OR OTHER OWNERS OF SIMILAR VEHICLES PUTTING MY SAFETY AND OTHER'S SAFETY AT GREAT RISK. ON MAY 20, 2020, I WAS STOPPED ON A RED LIGHT AT NECKEL RD TO CROSS HIGHWAY 86 IN IMPERIAL CA. WHEN IT TURNED GREEN, I RELEASED THE BREAK PEDAL AND NORMALLY ACCELERATED. SUDDENLY MY VEHICLE STOPPED IN THE MIDDLE OF HIGHWAY 86 AND PUT ITSELF IN THE PARK POSITION SHOWING "DRIVE TRAIN FAULT" ALARM. IT STOPPED IN THE MIDDLE OF THE CAR'S TRAFFIC AND I WAS NOT ABLE TO SHIFT IT TO NEUTRAL POSITION TO MOVE IT OUT OF THE WAY. WITH VEHICLES TRAFFIC MOVING AROUND ME, I TURN MY CAR OFF AND ON THREE TIMES, WITH ABOUT TEN SECONDS IN BETWEEN OFF AN ON, BEFORE THE ALARM WOULD RESET. ONCE THE ALARM CLEARED, I ABORTED MY SHORT TRIP AND WAS ABLE TO DRIVE IT BACK HOME SAFELY BUT I AM CONCERN THIS MAY HAPPEN AGAIN AT ANY TIME AT HIGHER SPEEDS PUTTING MY SAFETY AND OTHERS' SAFETY AT RISK. I WOULD LIKE TO KNOW IF OTHER HAVE REPORTED SIMILAR ISSUES / COMPLAINS WITH THIS VEHICLES AND WHAT IS BMW DOING ABOUT IT. THANK YOU VERY MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323782May 7, 2020
TIRES
TL* THE CONTACT LEASED A 2018 BMW I3 EQUIPPED WITH BRIDGESTONE TIRES, TIRE LINE: ECOPIA, SIZE: 175/55/R20, DOT NUMBER: (NOT AVAILABLE). THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 TO 65 MPH THE PASSENGER'S SIDE REAR TIRE SUSTAINED A BLOWOUT. THE CONTACT MOVED THE VEHICLE ONTO THE ROAD SHOULDER AND HAD THE VEHICLE TOWED TO A TIRE REPAIR FACILITY. THE DRIVER'S AND PASSENGER'S SIDE REAR TIRE WERE REPLACED. ADDITIONALLY, THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE FRONT TIRES WERE PREVIOUSLY REPLACED ALSO DUE TO BLOWOUTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 26,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323297May 4, 2020
POWER TRAIN, WHEELS
WHEN THE DRIVETRAIN FAILURE LIGHT COMES ON, THE MOTOR FAILS, THEN LOCKS UP IN PARK. YOU CONNOT THEN PUT IT IN NEUTRAL TO GET IT OFF THE ROAD. EVEN THE TOWTRUCK NEEDS DOLLIES TO GET REAR WHEELS OFF THE GROUND. THIS HAPPENED TWICE WHILE STATIONARY, AND SEVERAL TIMES ON THE ROAD. IF I HAD NOT BEEN ABLE TO ROLL TO SHOULDER, IT COULD HAVE CREATED AN ACCIDENT. THERE SHOULD BE A WAY TO GET TO ZNEUTRAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321891April 22, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEN THE VEHICLE IS IN ECO PRO PLUS MOOD. WHILE SPEED IS ABOVE 56MPH THE VEHICLE WILL SOMTIMES AUTOMATICALLY BREAK TO 56 MPH. WHEN IN CRUISE CONTROL THIS SEEMS TO HAPPENED WHEN CRUISE CONTROL IS DISENGAGED EVERY TIME. I FEEL THIS IS A SAFTY CONCERN ESPECIALLY WHEN I TRY TO ACCELERATE BUT THE CAR WILL IGNORE MY INPUT AND CONTINUE TO DEACCELERATE TO THE ECONOMY PRO PLUS 56 SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321023April 13, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2017 BMW I3. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, HIS VEHICLE ACCELERATED INDEPENDENTLY INTO ON COMING TRAFFIC WITHOUT WARNING. AS THE CONTACT STRUGGLED TO REGAIN CONTROL OF THE VEHICLE, HE STEERED THE VEHICLE INTO A WOODED AREA WHERE HE HIT A TRASH DUMPSTER. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT SUFFERED A HEADACHE AND INJURIES TO HIS BACK AND NECK AREA. THE CONTACT DID NOT RECEIVE MEDICAL ATTENTION AT THE SCENE. THE POLICE WAS CALLED; HOWEVER, THE CONTACT NEVER RECEIVED A POLICE REPORT. THE VEHICLE WAS TOWED TO BMW OF BUENA PARK (6750 AUTO CENTER DR, BUENA PARK, CA 90621) TO BE INVESTIGATED. THE CONTACT WAS UNABLE TO STATE WHAT THE INVESTIGATION FOUND; HOWEVER, THE INVESTIGATION DID DEEM THE VEHICLE A TOTAL LOSS. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND AGREED TO PAY FOR A RENTAL VEHICLE. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,680. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11310435February 20, 2020
STEERING
AFTER DRIVING SHORT DISTANCE ON A CITY STREET, SUDDENLY CAR STARTED PULLING TO THE LEFT OR TO THE RIGHT SIDE, THE STEERING BECAME VERY HEAVY ( IT FEELS LIKE POWER STEERING STOPPED WORKING).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309778February 18, 2020
STEERING
INTERMITTENTLY WHILE DRIVING, IT FEELS LIKE THERE ARE TWO FLAT FRONT TIRES, BUT THEY ARE OF PROPER INFLATION. STEERING PULLS ONE WAY OR THE OTHER WITH NO CENTER FEEL. FEELS LIKE YOU ARE DRIVING AN OLD TRUCK WITH LOOSE STEERING LINKAGE. UNSETTLING AT HIGH SPEEDS OR CURVY ROADS. SENSORS ALERT ON THE DASH: PEDESTRIAN WARNING, STABILITY CONTROL, AND OTHERS. THIS HAPPENED ONCE BEFORE, AND DEALER LOOKED AT THE STEERING ANGLE SENSOR, AND DID AN ALIGNMENT, WHICH RESOLVED FOR TWO MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW i3