BMW i3 Complaints

237 consumer complaints on file.

#11539259August 17, 2023
STRUCTURE:BODY
Roof is bubbling showing signs of delamination. Structural integrity is in question. I believe it is due to the carbon fiber epoxy material degrading due to sunlight exposure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539266August 17, 2023
UNKNOWN OR OTHER
In extreme heat (119 temp outside) BMW charger was plugged into port and melted. Could have caused a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529897July 1, 2023
STEERING
On two occasions the power steering failed while i was driving, once several months ago and again last Wednesday. Fortunately i was driving on surface streets close to home. i parked the car for twenty minutes and upon starting it the problem seemed to be gone. After the first occurance i went to the dealer and they said they knew nothing about the problem. I also called BMW USA.... again they knew nothing. The second time, last week, i took the car to the dealer again and they located a software update. Without actually acknowledging the problem, BMW had a software update and after initially asking me to pay for it, they agreed to pay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528759June 25, 2023
STEERING
While driving through a parking lot at slow speeds on 6/24/2023 around 6:30 pm in Phoenix AZ, I noticed the steering felt very heavy and the car pulled hard to the left. While driving slowly down a driveway, I checked the air pressure data and found all 4 tires at recommended levels. I drove 15 miles to my home below the speed limit while wrestling with the steering wheel, thinking that the power to the steering system had somehow failed. Some quick online research upon my return revealed that this problem is not unusual, but can be resolved by turning the car off and then back on again. Following this procedure solved the issue, but leaves me with uncertainty as to when it may happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514405March 29, 2023
AIR BAGS
Light shows on dash for airbag. I took to the dealership and they said there was a problem and needed to be replaced. The airbag was defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513646March 24, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2014 BMW I3 Hybrid. The contact stated that after charging the vehicle overnight the next morning the vehicle climate control was activated and moments later smoke was present inside the vehicle coming from the front passenger side air vent. After exiting the vehicle flames were seen coming from the front passenger side air vent and the vehicle was quickly engulfed in flames. The fire department was called to the scene and extinguished the flames. The vehicle was destroyed and later towed away. A fire report was taken at the scene. The manufacturer and local dealer were notified of the failure. The manufacturer later had the vehicle examined and informed that the fire was caused by a loose bolt used to secure the 12V battery. The failure mileage was 40,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11513467March 23, 2023
POWER TRAIN
Loses power "without warning"; actually, when the REX turns on it automatically mentions that power "could be" lost when the REX turns on. However, that is very understated. In fact, there is nowhere in the owner's manual that raises this issue; doesn't even mention that there could or would be a "warning" if battery is low and REX is being used. Bottom line: The REX cannot keep up with driving. Please refer to: https://www.youtube.com/watch?v=hmn58reGv8k The above is identical to my experience. Especially VERY DANGEROUS when on the interstate highway. I was looking for an exit so that the battery might recharge a bit because I could only go 25-35 mph. Seems like the REX is warming up and not outputting standard power, as expected... It might be that the problem is that the computer is not calculating the correct state of charge and therefore not giving the REX enough time to complete its warm-up cycle.? Or it should kick in earlier than single digit battery strength left. I started recording at 9% SoC and I was expecting this power loss. I found a safe(r) road to do this on with minimal traffic. Fast Forward to 2:59 to see the power-loss happen. The first time this happened I was on the highway, that was not fun. To quote another driver with the same issue (see YouTube earlier), "Power-loss due to low charge should be gradual and with a warning, not this sudden. This makes for a dangerous situation if I'm on the highway or hill. I know that enabling 'hold state of charge' before 7.5% is a 'manual workaround' but that is NOT a fix. HSOC is not even an option on the REX in the USA - you have to unhide the menu via a coding change."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512015March 15, 2023
STEERING
The steering becomes sluggish, hard to turn back to center. Seems as though I had a flat front tire. This was not the case. I restarted car then no longer had the problem. This has happened twice. Once to my wife and then myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509547February 28, 2023
STEERING
The contact owns a 2016 BMW I3. The contact stated while driving at various speeds, the steering wheel became difficult to maneuver. Additionally, the contact stated that after making a turn, the steering wheel failed to properly return to center. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the cause of the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505089February 2, 2023
AIR BAGS
"Driver restraint system malfunction" light came on today. BMW i3's have had recalls in their past models due to design flaws in their airbag systems and assembly. While my car's year hasn't had a recall, searching the web shows that this issue is extremely common on BMW cars. And when the car is out of warranty (after 3 years), the cost for fixing this issue is exhorbitant. BMW should be pushed to fix this issue at no cost versus charging customers thousands for their faulty safety system design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503225January 23, 2023
ELECTRICAL SYSTEM, ENGINE
While driving on the freeway, the vehicle's electric motor suddenly died. Because this is an electric vehicle, the car came to a sudden and abrupt stop, with all the wheels locking up. The car would not shift into drive or neutral or reverse. It effectively died, with the only power coming from the 12-volt battery to power the dashboard and interior lights. It was effectively inoperable. The vehicle displayed the following error message: "DRIVETRAIN: only electric drive possible, limited driving range, continued driving possible, consult nearest service center." We brought the car to our local BMW service center, and they ran a diagnostic (attached as PDF file). The issue is a faulty EME, which could be as much as an $11K repair. Several model years prior to 2017 i3 have been recalled by BMW for this exact issue. We cannot afford an $11K repair, so hoping BMW will recall 2017 and beyond, as this is a major safety hazard. Thankfully we were stuck in gridlock traffic and were not moving very fast (under 5 miles per hour) when the car stopped. But at a high rate of speed, this could have cause a catastrophic accident. We have two small children and will not be driving with them in this car until the issue is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502605January 19, 2023
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
The contact owns a 2016 BMW I3. The contact stated that the driver restraint warning light was illuminated. The vehicle was diagnosed by the dealer, and the contact was informed that the front driver’s side air bag system was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488682October 10, 2022
VEHICLE SPEED CONTROL, POWER TRAIN
I was driving uphill on a winding, narrow highway, California State Route 18, when the range extender kicked in and I had a sudden loss of power. I could not maintain vehicle speed. It was terrifying. I was alone. I didn't know what to do. I turned on my hazard lights and I pulled over every time vehicles came up behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482487September 1, 2022
TIRES:MARKINGS, TIRES:TREAD/BELT
The UTQG ratings on these tires are fraudulent. The ratings give an A grade for temperature over 115 but these tires wear out rapidly in Arizona. They also rate the tire wear at 400 which is also fraudulent. On my own vehicle I get less than 11,000 miles on each set and I’ve seen online complaints as low as 6,000 miles to failure. This is consumer fraud and tires that wear down this rapidly are a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471951July 1, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
In emergency situations when activating the horn, there is an unacceptable delay between when the horn is pressed and when there is actually sound produced. I have taken this up with the dealer and have been informed "that's just how it is." In looking across the internet, I see this is affecting all BMW i3 and some other BMW vehicles. The delay is approximately 1/2 second, which actually makes the horn virtually useless in emergency situations. The horn switch fully activates... It is like there is some kind of processor involved that cannot process the signal fast enough to engage the horn. This is really getting dangerous and I am frustrated that BMW is saying "by design."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468829June 12, 2022
STEERING
Hello , I am owning a BMW i3REX (2018). Recently like many other users experienced multiple times the loss of power steering after starting the vehicle. While previous events like this were short lived and resolved with stopping, turning off and on the vehicle, this time it was on entering a highway, where the car suddenly lost its power steering and could not be driven properly. I had to exit , switched the car off and restart after a couple of minutes, which resolved this problem completely. I am reporting this to you, as I see this as a major safety risk for the BMW i3, which as it seems also other driver experiences and so far no solution has been found by BMW (please see https://www.mybmwi3.com/forum/viewtopic.php?t=5065) ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467637June 5, 2022
ENGINE, FUEL/PROPULSION SYSTEM
RANGE extender intermittintly doesnt start when electric is low cause dangerous loss of complete power . exacerbated by the fact that it becomes nearly impossible for two people to push in neutral on level ground .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465288May 19, 2022
ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? What I am certain is that the car suddenly shutted down in the middle of the highway. After a deep inspection, the authorized dealer inspection states that there is a problem with the Electrical Motor Electronics (EME). They are telling me that the estimate for the repair is approximately $17,000. This is very similar to the symptoms reported on Recall Campaign 19v-310: Replacing The Electric Machine Electronics (EME) – 2018 BMW i3. How was your safety or the safety of others put at risk? I was in the middle of the highway and the car shut down. I had to rapidly get to the side in order to not be impacted by the people traveling behind me. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem was confirmed by Autogermana (Authorized Dealer in Puerto Rico). Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The car didn't have any alerts visible related to this problem as my best knowledge allows me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464379May 12, 2022
ENGINE, STRUCTURE:BODY, VEHICLE SPEED CONTROL
I purchased my 2014 BMW i3 from Canada in 2019. It was imported from the U.S and still is registered in the U.S. I brought it into the BMW dealership in Vancouver BC shortly after to do a vehicle inspection. At that time, the dealer printed out a list of defect codes/recalls. It also said that they were done and marked "yes" completed. Fast forward to 2022, I bring my car into the same dealer and they said there is a recall not completed to replace the convenience charging electronics KLE and that they would fix for free. My car was not starting and we thought it could have caused the issue. They also noted at that time that the engine mount screws are now split and need to be replaced. I then discovered it was part of an open recall but when I asked about this, they said the recall closed in 2016 and I would now be responsible to replace this part for $3400+ even though it was a known defective BMW part. Upon further research, the initial part replaced was deemed not good enough and the part was upgraded to aluminum (it is currently a plastic mount bracket). I have tried requesting again for them to complete the recall work but they said they told me: " Yes, there was a recall but it was completed in 2016 in san fran by the looks of it. (<--I don't think it was actually completed) "I can't claim it since its done unfortunately... there is no way for me to claim this to you either as the repairs done more than 2 years ago and the car is out of warrant for 4 years. So BMW will just see it as just wear and tear. I tried to see of any ways I could assist you but there isn't a way for me to claim this with BMW" So my issue, and why I am writing you is that they claim the part has been completed but it has not, it is still the original bracket and screw mount. Plus they admitted they still needed to replace the charging electronics when this was apparently also marked as completed. I suspect someone lied about the recall work being done in San Francisco.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464231May 11, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
On May 2, 2022, the car began to power down involuntarily every time I applied the brakes. This happened 2-3 times, and I was able to restart. The final time was in the middle of an intersection, the car would not restart, could not be placed in neutral to be moved out of the intersection, and I had to have a police tow. The tow service took it to Sport Motoring, where they performed a diagnosis on May 3, 2022. The diagnosis shows 8 faults in the EME module, among other things. I located a recall (Recall #19V310000) for the 2018 i3 which details the exact issue of the car powering down on its own due to a faulty EME module. Sport Motoring called BMW Customer Service on May 3, 2022, and asked if the car might need to have this recall applied. They agreed that the symptoms did seem similar and said they would need to have a diagnosis from a dealer. Based on the call with BMW customer service, I had the car towed to Nalley BMW of Decatur. They charged me for an initial diagnosis which did not include any information from the EME module and stated that the 12v battery needed to be replaced, and then if needed they would perform further diagnosis for an additional charge. I paid for the diagnosis and the battery in advance. After replacing the 12v battery, the dealer test drove my vehicle and said it was performing normally, so I picked it up on May 6, 2022. On my way home, the car began involuntarily powering down again. I documented the error messages on the two screens with photos. I drove back to the dealership with one more loss of power on the way. At this point, the dealer states that the faults clear every time they power the vehicle on and that the vehicle is not repeating the problem when they test drive it, so there is nothing more they can do. I cannot drive this car as it is a serious safety hazard. I also learned that this dealer had possession of the car in 2021 and sold it at auction in July that year because it had issues they could not cure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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