BMW 328i Complaints

2,583 consumer complaints on file.

#10924804November 7, 2016
AIR BAGS
WE HAVE BEEN WAITING OVER 9 MONTHS FOR BMW TO FIX THIS ISSUE VIN: [XXX] YEAR: 2008 MAKE: BMW MODEL: 328I SEDAN NUMBER OF OPEN RECALLS: 1 NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION> 16V071 RECALL DATE: FEBRUARY 5, 2016 MANUFACTURER RECALL NUMBER: NA SUMMARY: DRIVER'S FRONT AIR BAG: DURING AIR BAG DEPLOYMENT IN AN ACCIDENT, THE DRIVER'S FRONT AIR BAG MODULE MAY PRODUCE EXCESSIVE INTERNAL PRESSURE THAT COULD CAUSE THE INFLATOR TO RUPTURE. SAFETY RISK: INFLATOR RUPTURE COULD RESULT IN METAL FRAGMENTS STRIKING THE DRIVER OR OTHER PASSENGERS, POTENTIALLY RESULTING IN SERIOUS INJURY OR DEATH. REMEDY: DUE TO THE LARGE VOLUME OF NEW INFLATORS NEEDED TO REPAIR VEHICLES, FINAL OWNER NOTIFICATION LETTERS WILL INITIALLY BE ISSUED BY FIRST CLASS MAIL TO OWNERS OF THE HIGHEST RISK REGISTERED VEHICLES, I.E., OLDEST MODELS IN HIGHEST ABSOLUTE HUMIDITY AREAS (E.G., USA GULF STATES). AS PARTS SUPPLY INCREASES, ALL OWNERS OF AFFECTED VEHICLES WILL BE NOTIFIED BY FIRST CLASS MAIL. WHEN YOU RECEIVE YOUR FINAL LETTER, YOU SHOULD MAKE AN APPOINTMENT WITH AN AUTHORIZED BMW CENTER IMMEDIATELY SO THEY CAN REPLACE THE DRIVER'S FRONT AIR BAG MODULE. TO ENSURE BMW OF NORTH AMERICA, LLC HAS YOUR MOST RECENT CONTACT INFORMATION, PLEASE REGISTER YOUR VEHICLE AT HTTP://WWW.BMWUSA.COM/MYBMW . RECALL STATUS: RECALL INCOMPLETE MANUFACTURER NOTES: FOR ADDITIONAL INFORMATION OR ASSISTANCE, PLEASE CONTACT CUSTOMER RELATIONS AND SERVICES AT [email protected], OR AT 1-800-525-7417. IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924878November 7, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS INFORMED THAT THE PARTS WERE AVAILABLE FOR OLDER MODELS. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924384November 5, 2016
ENGINE
MARCH 14, 2014. WHILE STARTING THE CAR, I HEARD A LAUD SNAPPING SOUND COMING FROM THE ENGINE COMPARTMENT AT PASSENGER SIDE. A MOMENT LATER WHEN TAKING A LEFT TURN I HEARD ANOTHER STRANGE NOISE FORM THE SAME AREA. AFTER THAT THE ENGINE STARTED TO SOUND DIFFERENTLY WITH A SMALL NOTICEABLE VIBRATION. TURNS OUT THAT ALL 4 ENGINE MOUNT BOLTS ON THE PASSENGER SIDE WERE SNAPPED. IT COST MORE THAN $1000 TO FIX IT. THIS WAS VERY UNEXPECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923977November 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924033November 3, 2016
POWER TRAIN
SHORTLY AFTER THE WARRANTY ON THIS VEHICLE EXPIRED IN SEPTEMBER, 2014, I NOTICED A SHUTTER WHILE ACCELERATING IN THE 35-45 MPH RANGE, HOWEVER NO WARNING LIGHTS WERE ILLUMINATED. I TOOK THE VEHICLE TO AN AUTHORIZED BMW MECHANIC, AND, INITIALLY, THE MECHANIC COULD NOT RESOLVE THE PROBLEM. ON OCTOBER 27, 2016, I RETURNED TO THE MECHANIC FOR SOME MINOR REPAIRS, AND THE MECHANIC INFORMED ME THAT THE SHUTTER PROBLEM WAS DUE TO A DEFECT IN THE TRANSMISSION (TORQUE) CONVERTER. HE SAID THAT HE IS SEEING THIS PROBLEM ARISE WITH MORE AND MORE FREQUENCY IN BMWS THAT ARE BROUGHT TO HIM FOR SERVICE AND MAINTENANCE. THIS MAY BE A SERIAL DEFECT IN BMW TRANSMISSIONS. WHILE ACCELERATING IN MY VEHICLE, THE SHUTTER IMPAIRS BOTH DRIVING PLEASURE AND PERFORMANCE. IT ALSO RAISES SAFETY CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924095November 3, 2016
AIR BAGS
TAKATA RECALL BMW LOCAL DEALER CLAIMS PARTS ARE NOT AVAILABLE TO REPLACE THE TAKATA AIRBAG. MY CAR IS ONE OF THE OLDER MODELS AND I LIVE IN THE GULF COAST AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924117November 3, 2016
AIR BAGS
I CONTACTED MY LOCAL DEALER 4 MONTH AGO AND THEY KEEP TELLING ME THAT THE MANUFACTURED HAS-NOT SENT THE PARTS, EVERY WEEK I CHECK AND NO RESPONSE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920169October 31, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 16V071000 (AIR BAGS) EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2016. THE DEALER AND THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER STATED THAT A SECOND LETTER WOULD BE RECEIVED WHEN PARTS BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE . UPDATED 03/07/17*LJ UPDATED 6/29/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919977October 29, 2016
ENGINE, POWER TRAIN
WHILE ATTEMPTING TO PASS AT APPROX 50 MPH ON A TWO LANE MOUNTAIN HIGHWAY, THE CAR SUDDENLY LOST POWER, WARNING LIGHTS AND BUZZER SOUNDED. THE MESSAGE ON SCREEN REPORTED 'DRIVETRAIN MALFUNCTION, DRIVE MODERATELY'. THE CAR CONTINUED TO OPERATE, VIBRATING BADLY WHENEVER I GAVE IT GAS. WE LIMPED HOME, SHUT IT OFF. TWO HOURS LATER I RESTARTED IT AND ALL THE ERROR WARNINGS DISAPPEARED AND THE CAR IS RUNNING NORMALLY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920035October 29, 2016
UNKNOWN OR OTHER
WHY DRIVING MY CAR IT SUDDENLY LOST POWER AND STOPPED. I HAD TO MANEUVER MY CAR OFF THE ROAD AND RESTART IT. IT STARTED BACK UP IMMEDIATELY BUT I DROVE MAYBE ANOTHER MILE AND IT DID THE SAME THING. I PANICKED TURNED AROUND AND DROVE BACK HOME. I WILL.BE AT THE DEALERSHIP IN MONTGOMERY, AL FIRST THING MONDAY MORNING 10/31/2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919303October 27, 2016
AIR BAGS, ENGINE
IT SEEMS THAT I HAVE DAMAGE TO MY VALVE CAM, WELL JUST LOOKED UP AND THE VEHICLE WAS INVOLVED IN AN ACCIDENT THAT WAS NEVER REPORTED TO ME AT THE TIME OF PURCHASE - I AM LOOKING AT PAYING OVER 1700 FOR A VALVE COVER (LABOR AND MATERIAL). MY AIR BAG LIGHTS CAME ON IN JULY AND I AM TOLD THAT MY VIN IS NOT UNDER RECALL - WHEN I TOOK TO MECHANIC I WAS TOLD TO TAKE TO BMW TO HAVE ADDED TO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919328October 27, 2016
AIR BAGS
DRIVERS SIDE AIRBAG WAS RECALLED IN MARCH 2016. CALLED AND EMAILED REPEATEDLY TO SEE WHEN I COULD GET THE AIRBAG FIXED, AND WAS CONTINUOUSLY TOLD THAT THE PARTS WERE NOT AVAILABLE. IT IS NOW OCTOBER (7 MONTHS LATER) AND THE AIRBAG HAS STILL NOT BEEN REPLACED. THIS IS A MAJOR SAFETY HAZARD AND COMPLETELY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918682October 25, 2016
AIR BAGS
TAKATA RECALL - MY AIR BAG LIGHT IS ON. EVIDENCE OF MOISTURE WAS DISCOVERED AFTER FURTHER INSPECTION BY A CERTIFIED BMW TECHNICIAN. THIS IS INLINE WILL THE CURRENT RECALL HOWEVER I AM BEING TOLD THAT MY VIN IS NOT AFFECTED. I AM EXTREMELY CONCERNED ABOUT MY SAFETY IN THE EVENT OF AN ACCIDENT. WHAT I AM EXPERIENCING IS EXACTLY WHAT IS DESCRIBED IN THE RECALL AND IT SHOULD BE REPAIRED BY BMW IN ACCORDANCE WITH THE RECALL AND THE LAW. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE RESOLVED ASAP BEFORE SOMETHING TRAGIC HAPPENS. THE RECALL NEEDS TO BE EXPANDED TO INCLUDE ALL VEHICLES THAT ARE AFFECTED BY THE FAULTY PARTS OR INSTALLATION OF THE AIR BAGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918709October 25, 2016
AIR BAGS
TAKATA RECALL - RECALL ISSUED FEBRUARY 2016. CALLED BMW OF NORTH AMERICA ON SEPTEMBER 14, 2016 TO CHECK STATUS OF RECALL AND OBTAIN RESOLUTION. REQUESTED REPLACEMENT PARTS BE EXPEDITED AND BMW AGREED. BUSINESS WAS TO CALL ME TO PROVIDE DETAILS ON EXPECTED DATE BMW OF SAN DIEGO WOULD RECEIVE PARTS. NEVER RECEIVED A CALL. I CALLED BACK 3 DAYS LATER AND LEFT A MESSAGE WITH NO RETURN CALL. ON 10/24/16 I CALLED BMW OF NA TO OBTAIN AN UPDATE. WAS TOLD THE CASE WAS STILL OPEN AND SHOULD HAVE BEEN EXPEDITED WITHIN 2 WEEKS OF INITIAL CALL. I REQUESTED AN ALTERNATIVE MODE OF TRANSPORTATION AND WAS TOLD SOMETIMES THEY CAN GET AUTHORIZATION FOR A LOANER CAR, SO MY CASE WAS ESCALATED TO A CASE MANAGER. RECEIVED A CALL SAME DAY AND WAS NOW TOLD THEY RAN OUT OF PARTS AND MAY GET PARTS EARLY 2017! ALTERNATIVE TRANSPORTATION WOULD NOT BE PROVIDED BECAUSE THE FEDERAL GOVERNMENT DOES NOT REQUIRE BMW TO DO SO. THE AIR BAG MAY OR MAY NOT FAIL, BUT RESEARCH WAS DONE THAT FAILURE IS NOT LIKELY. SO TRY AGAIN NEXT YEAR. I'M RECEIVING THE RUN AROUND WITH A DIFFERENT ANSWER EACH TIME. I DO NOT FEEL SAFE THAT THE VEHICLE AIR BAG MAY FAIL. BMW IS NOT TAKING RESPONSIBILITY FOR THE RECALL OR ANY "PROMISES" THEY MAY OR MAY NOT HAVE DONE. I DON'T UNDERSTAND WHY OTHER COMPANIES SUCH AS TOYOTA AND HONDA ARE CONCERNED FOR THEIR CLIENTS AND PROVIDE ALTERNATE TRANSPORTATION TO ENSURE SAFETY. THEIR RISKY AIR BAGS ARE ON THE PASSENGER SIDE WHICH AT LEAST GIVES YOU THE OPTION TO DRIVE ALONE. BMW FAULTY AIR BAGS ARE ON THE DRIVER SIDE. I HAVE 2 SMALL CHILDREN IN THE VEHICLE AND AM CONCERNED FOR THEIR SAFETY AND MINE. I EXPECT RESOLUTION AND BMW HAS PROVIDED NOTHING BUT EXCUSES AND DIFFERENT STORIES EACH TIME. HIGHLY DISAPPOINTED WITH THEIR CUSTOMER SERVICE IN HANDLING THIS MAJOR RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918790October 25, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918626October 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 BMW 328I. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT OBSERVED THAT THE AIR BAG AND SEAT BELT WARNING INDICATORS ILLUMINATED AFTER HARD BRAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918056October 22, 2016
AIR BAGS
RECEIVED LETTER FOR RECALL OF DRIVER'S SIDE AIRBAG INFLATOR COULD RUPTURE SENDING METAL FRAGMENTS CAUSING SERIOUS INJURY OR DEATH. LETTER DATED MARCH 2016. I CALLED TWICE AND PARTS ON BACK ORDER. WHY SO LONG AND WHY SHOULD I CONTINUE TO MAKE MONTHLY PAYMENTS ON A POTENTIALLY DEADLY VEHICLE ??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917881October 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917618October 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917316October 19, 2016
POWER TRAIN
I HAVE HAD TWO DRIVE TRAIN MALFUNCTION MESSAGES SINCE BUYING THE CAR FOUR MONTHS AGO. THE FIRST MESSAGE CAUSED MY CAR TO STALL, AND I WAS STUCK IN THE MIDDLE OF THE ROAD, WITH THE ASSISTANCE OF THE POLICE, IN ST.LOUIS. THIS SECOND TIME I HAD TO HAVE THE CAR TOWED INTO THE DEALERSHIP (IN TACOMA WA) WHERE IT IS CURRENTLY. I AM WORKING WITH THE DEALERSHIP TO RESOLVE THE PROBLEM. MY CAR IS STILL UNDER CPO WARRANTY AND I AM CONCERNED THAT BMW WILL NOT BE WILLING TO RECTIFY THE PROBLEM, OR GIVE ME A VEHICLE OF THE SAME VALUE. I HAVE PAID OVER 26,000 FOR THIS VEHICLE AND AM CONCERNED ABOUT THE VALUE OF MY INVESTMENT. BOTH INCIDENTS OF THE ERROR MESSAGE OCCURRING, I WAS LOCATED ON THE HIGHWAY. THE FIRST INCIDENT OCCURRED IN AUGUST. THE SECOND INCIDENT OCCURRED YESTERDAY, OCTOBER 19TH, 2016. "DRIVETRAIN MALFUNCTION, MAXIMUM OUTPUT NOT AVAILABLE, CONSULT SERVICE CENTER".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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