Acura TLX Complaints

946 consumer complaints on file.

#10934567December 11, 2016
VEHICLE SPEED CONTROL
THE FOLLOWING PROBLEM HAS HAPPENED ABOUT 12 OR SO TIMES. I DIDN'T KEEP TRACK UNTIL IT WAS OBVIOUSLY AN ISSUE. I HAVE RECORDED IT ON VIDEO ABOUT HALF DOZEN TIMES AND PROVIDED THIS TO ACURA. WHILE DRIVING WITH THE ADAPTIVE CRUISE CONTROL SET TO A SPEED I TOUCH THE BRAKE TO DISENGAGE THE CRUISE CONTROL. I THEN PRESS THE RESUME BUTTON TO RETURN TO CRUISE CONTROL. THE CRUISE CONTROL DOES NOT COME BACK ON, BUT THE INDICATOR ON THE DASHBOARD FLASHES (AS IF IT WERE COMING BACK ON) AND STAYS OFF. I'M UNABLE TO EVEN SET A NEW SPEED. FLIPPING THE TOGGLE TO RESUME OR SET DOES THE SAME THING, NOTHING. ON EVERY OCCASION THE ONLY WAY TO RESTORE THE CRUISE CONTROL TO WORK WAS TO STOP THE CAR, SHUT IT OFF, THEN RESTART THE CAR (REBOOT). ON ONE OCCASION, I HAD TO DO THE REBOOT PROCESS THREE TIMES TO RESTORE THE ABILITY TO USE THE CRUISE CONTROL. THE CAR HAS BEEN TO THE DEALER THREE TIMES BUT THEY CANNOT DUPLICATE THE ISSUE. IN ADDITION TO SEVERAL VIDEOS I TOOK ON TWO OCCASIONS I HAD PASSENGERS IN THE CAR WHO WITNESSED THIS. THIS HAS HAPPENED ON INTERSTATE HIGHWAYS, STATE ROADS, AND TOWN ROADS. IT HAS HAPPENED AT SPEEDS SET FROM ABOUT 30 MPH TO 74 MPH. IT HAPPENS DAY OR NIGHT, ON COLD AND HOT DAYS. I DON'T RECALL THAT IT HAS HAPPENED DURING RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934570December 11, 2016
SERVICE BRAKES
DRIVING AT APPROXIMATELY 15MPH WENT TO STOP FOR TRAFFIC AND BRAKES FAILED. REAR ENDED JEEP GRAND CHEROKEE. NO PEDAL PULSE FOR ABS ROADS WERE NOT SLIPPERY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10926136November 15, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 ACURA TLX. WHILE DRIVING 70 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE HIGH BEAM LIGHTS WERE ACTIVATED, BUT ALSO FAILED TO ILLUMINATE THE ROAD ADEQUATELY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926045November 14, 2016
POWER TRAIN
I HAVE BEEN TO THE DEALER 2 TIMES FOR TRANSMISSION PROBLEMS. THE CAR HAS POOR ACCELERATION AND HESITATES SHIFTING. WHEN UR TRYING TO SPEED UP IT HAS A DELAY WHICH HAS GOTTEN ME VERY CLOSE TO 2 ACCIDENTS. SHIFTING IS ALSO VERY ROUGH, IT KICKS IN HARD. THE DEALER DID A TRANSMISSION UPDATE AND THE PROBLEM PERSISTS. TOOK IT BACK AGAIN THEY SCANNED FOR CODES AND SAID THEY CAN'T FIND ANY ISSUE. I FEEL THIS CAR IS DANGEROUS AND THE TRANSMISSION NEEDS TO BE REPLACED BEFORE AN ACCIDENT OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925534November 11, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATER, AGAIN, I RECEIVED A LETTER IN THE MAIL FROM THE AUTOMOBILE DEVISION LOCATED AT YOUR CORPORATE HEADQUARTERS AT 1919 TORRANCE BLVD, CA (NHTSA RECALL # 16V-640). THE LETTER CLEARLY STATES ?IF THIS MALFUNCTION WERE TO OCCUR, IT COULD RESULT IN AN UNEXPECTED LOSS OF MOTOR POWER, WHICH COULD REDUCE VEHICLE CONTROL AND INCREASES THE RISK OF A CRASH?. IT ALSO STATES THAT THE ?FIX? WILL BECOME AVAILABLE DECEMBER 2016, TODAYS DATE IS NOVEMBER 7TH, 2016. I HAVE BEEN DRIVING THIS VEHICLE FOR 2 OUT OF MY 3 YEAR LEASE AND THE TRANSMISSION HAS BEEN RECALLED TWICE CONSISTENTLY EVERY YEAR. I HAVE PUT MY TWO CHILDREN AND WIFE INTO THIS VEHICLE NOW KNOWING THAT THE CAR COULD HAVE POSSIBLY PUT MY FAMILY AND MYSELF IN PHYSICAL DANGER AND EVEN DEATH. NOT BECAUSE DRIVING IS DANGEROUS BUT BECAUSE THERE HAVE BEEN MANUFACTURING DEFECTS WITH THE TRANSMISSION OF THIS ACURA MODEL AND YEAR. I CANNOT DESCRIBE WHAT IT FEELS LIKE TO HAVE THAT ON THE MIND OF A PARENT. I SEE THIS BEING HANDLED IN ONE WAY. ACURA TAKES AWAY THE CAR AND REFUNDS ME MY TOTAL VEHICLE LEASE INVESTMENT ALONG WITH MY DOWN PAYMENT. PLEASE TAKE THIS MATTER INTO SERIOUS CONSIDERATION AS I AM FULLY PREPARED TO LEGALLY ESCALATE THIS MATTER BEYOND THE CONSUMER-COMPANY LEVEL. I CAN'T IMAGINE HOW MANY ACURA 2015 TLXS THERE ARE NATION WIDE. THIS EXPERIENCE HAS BEEN A DISASTER FINANCIALLY, EMOTIONALLY AND ACCORDING TO ACURA POTENTIALLY PHYSICALLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918636October 24, 2016
UNKNOWN OR OTHER
SIDE MIRRORS-NOT REAL MIRRORS (FUNHOUSE EFFECT); SOMEWHAT WAVY; PLACEMENT OF MIRRORS CAUSE A/C VENTS TO REFLECT IN THEM (BIG DISTRACTION) TOUCH SCREEN IS IMPOSSIBLE TO READ IN SUNLIGHT; REQUIRES AN OVERHAND (NOT RECESSED INTO THE DASHBOARD AS IS THE OTHER SCREEN IN CAR) TOO MUCH TOUCH SCREEN TECHNOLOGHY REQUIRING DRIVER TO TAK EYES OFF THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915405October 11, 2016
POWER TRAIN
I FEEL MY SAFETY IS IN JEOPARDY WHEN I DRIVE THIS VEHICLE. ANY TIME THE TLX'S BRAKES ARE APPLIED AND THE ACCELERATOR IS IMMEDIATELY PRESSED, THE VEHICLE STALLS AND I HAVE TO LET OFF OF THE ACCELERATOR FOR THE TRANSMISSION TO CATCH AND THEN THE CAR WILL GO. THIS IS ESPECIALLY TRUE AT STOP SIGNS. THIS IS WHAT HAS ALMOST GOTTEN ME KILLED MULTIPLE TIMES. IN ONE INSTANCE, I STOPPED AT A STOP SIGN, I PRESSED THE GAS TO GO BECAUSE I HAD ENOUGH TIME TO GO BEFORE THE ONCOMING CAR GOT TO ME, HOWEVER THE VEHICLE WOULDN'T GO, SO I FLOORED THE ACCELERATOR TWICE AND NOTHING HAPPENED. THE THIRD TIME THE VEHICLE HORRIBLY JERKED AND THREW ME OUT INTO TRAFFIC IN FRONT OF THE ONCOMING VEHICLE. AFTER BACKING UP, ANOTHER PROBLEM, THE VEHICLE CONTINUES TO GO IN REVERSE FOR AN ADDITIONAL 12 INCHES. 12 INCHES THAT SHOULD NOT BE NECESSARY WHEN SWITCHING DRIVING DIRECTIONS. THIS CAN BE NOTICED ON INCLINE AND NO INCLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914525October 7, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 ACURA TLX. WHILE PULLING INTO A PARKING SPOT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED AND LUNGED FORWARD WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT'S VEHICLE DROVE OVER A CONCRETE CURB BARRIER AND WAS STOPPED BY BUSHES. THE CRASH DID NOT CAUSE THE AIR BAGS TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A LOWER BACK SPRAIN INJURY ON THE LEFT SIDE. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE FRONT BUMPER, BUMPER COVER, LOWER GRILL, GRILL STEP, HEADLAMPS, AND PASSENGER ALLOY WERE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,400...UPDATED 12/20/16 *BF *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10909628September 26, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 ACURA TLX. THE CONTACT WAS UNABLE TO UNLOCK THE FRONT DRIVER SIDE DOOR FROM INSIDE THE VEHICLE. THE CONTACT HAD TO EXIT THE VEHICLE FROM THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897587August 22, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE CRASH SITE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10895776August 14, 2016
POWER TRAIN
EXTREMELY INCONSISTENT OPERATION OF 9 SPEED ZF TRANSMISION. HAVE TAKEN TO DEALER NUMEROUS TIMES WHERE THEY ADMITTED THE ROUGH SHIFT BUT SAID IT WAS PERFORMING PROPERLY. ISSUES WITH TRANSMISION ARE AS FOLLOWS. LAGS WHEN UP SHIFTING IN FIRST TWO GEARS BEFORE NECK SNAPPING UP SHIFT TO NEXT GEAR. IN MIDRANGE GEARS VIBRATATIN CAN BE FELT WHILE UP SHIFTING. TRANSMISSION IS SLOW IN DOWN SHIFTING, SOMETIME STARTING OFF IN SECOND GEAR. CAR DRIFTS BACK A FOOT IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893448August 5, 2016
UNKNOWN OR OTHER
STRONG REFLECTION OF DASHBOARD PARTS ON FRONT WINDSHIELD AND IN LEFT AND RIGHT BACK TRAFFIC VIEW MIRRORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891925July 31, 2016
POWER TRAIN
WITH ONLY 12000 MILES AND LESS THAN A YEAR OF HAVING THE BRAND NEW VEHICLE, THE TRANSMISSION WENT OUT COMPLETELY AND LEFT ME STRANDED. IT WAS ACTING A BIT FUNNY THAT MORNING DRIVING, WHEN I WENT TO START IT AGAIN, ALL WARNINGS WENT OFF AND I WAS UNABLE TO PUT THE CAR IN GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887912July 23, 2016
VISIBILITY/WIPER
WHILE DRIVING THE CAR IN BRIGHT SUNLIGHT THERE IS A CLARE REFLECTION FROM THE DRIVERS AND PASSENGER'S DASHBOARD VENTS THAT REFLECTS STRONGLY ON THE INTERIOR SIDE WINDOW RIGHT WHERE THE LEFT AND RIGHT SIDE VIEW MIRRORS ARE LOCATED. THE GLARE CAN BE VERY STRONG ON SUNNY DAYS THAT IT MAKES IT DIFFICULT TO DISCERN IF A VEHICLE REALLY IS IN THE SIDE VIEW MIRRORS. THIS GLARE COMES FROM THE CHROME VENTS OUTLINE. THIS IS A SYSTEMIC PROBLEM AS I'VE DRIVEN THREE DIFFERENT 2016 TLX ALL WITH THE SAME ISSUE. I HAVE REPORTED THIS ISSUE TO THE ACURA DEALER WHERE I BOUGHT IT. THEY CLAIM THIS IS THE FIRST THEY KNEW ABOUT IT. I ASKED THEM TO PRESENT IT TO A REGIONAL MANGER FOR RESOLUTION. INTERESTINGLY ACURA PARTS MANUALS HAVE A BLACK OUTLET VENT (PN 77610TZ3A01ZA) BUT NONE OF THE 2016 TLX CAN BE BOUGHT WITH A BLACK OUTLET VENT. I HOPE THAT THIS NEW PART NUMBER IS AVAILABLE TO SETTLE THESE SIGNIFICANT SAFETY COMPLAINTS. THIS HAS BEEN A PROBLEM ON SUNNY DAYS FOR THE SIX MONTHS WE HAVE HAD THE CAR. THE ONLY WAY TO REMOVE THE GLARE IS TO HAVE BOTH FRONT WINDOWS COMPLETELY DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886004July 19, 2016
VISIBILITY/WIPER
SIDE VIEW MIRRORS HAVE A REFLECTION OF INSIDE VENTS. THIS IS VERY DANGEROUS, WHEN YOU HAVE AN OBSTRUCTED VIEW. CAN CAUSE SERIOUS ACCIDENT. I COULD NOT SEE SIDE VIEW BECAUSE OF REFLECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883466July 7, 2016
POWER TRAIN
PLEASE INVESTIGATE ACURA ON THEIR 8 AND 9 SPEED TRANSMISSION. THE TRANSMISSION HESITATES AND JERKS BETWEEN SHIFTS, IS UNRESPONSIVE TO DOWNSHIFTS (UNLESS IT IS IN SPORT MODE), RELUCTANT TO UP SHIFT AT TIMES, GRINDS AT CERTAIN SPEEDS AND YOU CAN MOVE THE CAR A HALF FOOT IN PARK. MOST TIME, THIS IS FRUSTRATING AND UPSETTING FOR AN UPMARKET VEHICLE, SOME TIMES IT IS CONCERNING AS YOU FEEL YOU CANNOT CONTROL THE CAR AND COULD CAUSE AN ACCIDENT. I HAVE TAKEN IT BACK TO ACURA 5 TIMES AND DESPITE SOFTWARE UPDATES AND A "NEW" TRANSMISSION, NOTHING HAS CHANGED. I MET WITH THE ACURA MID-ATLANTIC REP AND HE SAID THIS IS THE WAY THE TRANSMISSIONS BEHAVE SO HONDA CAN MEET THE GOVERNMENT FUEL ECONOMY REQUIREMENTS. I HAD A HIGH-GEAR TRANSMISSION BEFORE THIS CAR AND NEVER HAD THESE ISSUES. I HAVE READ ABOUT THE SAME PROBLEM ON OTHER SITES AND IN CAR MAGAZINES YET HONDA/ACURA IS DOING NOTHING ABOUT IT BESIDES "SOFTWARE UPDATES." THIS TRANSMISSION, PRODUCED BY ZF AND INSTALLED IN OTHER VEHICLES SUCH AS CHRYSLER/FIAT HAS THE SIMILAR ISSUES. WHAT CAN BE DONE ABOUT A PRODUCT THAT IS CLEARLY FAULTY? THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874581June 16, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
2 DIFFERENT TIMES WHILE DRIVING I75( 30-45MPH HEAVY TRAFFIC) AND THEN I16 (55 -60 MPH RUSH HOUR TRAFFIC) THE CAR STALLS ALL LIGHTS FLASH OFF THEN BACK ON AND DASHBOARD LIGHTS UP FIRST SAYING BREAKS THE TRANSMISSION, STABILITY CONTROL. FIRST TIME TECH SAID FLUKE LOW VOLTAGE, SECOND SAID CAR DOWN SHIFTS TO 4TH GEAR AND GETS STUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873806June 13, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2016 ACURA TLX. THE CONTACT STATED THAT THE FRONT VENTS CAUSED A REFLECTION IN THE SIDE VIEW MIRRORS CAUSING THE CONTACTS VISION TO BE OBSCURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873985June 13, 2016
POWER TRAIN
HI, I HAVE A PROBLEM WITH MY TRANSMISSION AND I CAN PUSH THE CAR A FEET OR SO WHEN THE CAR IS IN PARK. OR IF PARKED IN AN INCLINE I THE CAR MOVES BACK ATLEAST ONE FOURTH TO HALF TIRE ROTATION. I SAW A RECALL NHTSA RECALL NO. : 14V-779 THAT HAD VIN RANGES FROM BEGIN :[XXX] END :[XXX] MY VIN NUMBER IS WELL WITHIN THIS RANGE AND NEITHER DEALERSHIP OR ACURA HAS ANY KNOWLEDGE OF THE RECALL APPLIED. I ALSO DON'T SEE ANY RECALLS LISTED IN SAFECAR.GOV AS FOR THIS CAR AS WELL. NEED ASSISTANCE IS MAKING SURE EITHER THE RECALL IS APPLICABLE OR IF ITS DONE ALREADY NEED NECESSARY DOCUMENTATION. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872926June 7, 2016
POWER TRAIN
MY 2015 ACURA TLX HESITATES WHEN CHANGING GEARS, DOES NOT ACCELERATE WHEN GAS PEDAL IS PUSHED AND THE SHIFTING OUT OF PARKING POSITION IS NOISY AND HARSH. ACURA HAS PROVIDED A DEFECT CODE FOR MY COMPLAINTS (03214) AND SOFTWARE UPDATES (OPERATION NUMBER 1255A2 AND 1255C9), WHICH HAVE BEEN PERFORMED ON MY VEHICLE. NONE OF THESE HAVE FIXED THE PROBLEM. LEMON LAW FAVORED IN THE MANUFACTURER'S SIDE AND THE ARBITRATORS SAY IT IS NOT A NONCONFORMITY. HONDA'S LAWYER SAYS THAT I DID NOT TAKE IT IN ENOUGH TIMES AND THAT HESITATION FOR A MOMENT IS NOT A CONCERN. ACURA SAYS THEY WOULD NOT CHANGE MY CAR BECAUSE THEY ALL DRIVE THE SAME AND THAT I AM JUST NOT USED TO DRIVING A VEHICLE LIKE THIS ONE. THE BIGGEST PROBLEM WITH THE CAR IS THAT AS IT COMES TO A STOP AT AN INTERSECTION OR TRAFFIC LIGHT, IT LURCHES FORWARD EXTREMELY HARSHLY AS IF I WAS HIT BY ANOTHER VEHICLE IN THE REAR. THIS IS SO BAD THAT I HAVE BEEN EXPERIENCING LOWER BACK PAIN AND HAVE TO TAKE PAIN KILLERS AT TIMES. AND OF COURSE, I HAVE TO TAKE THIS INTO ACCOUNT EVERY TIME I HAVE TO BRAKE, IN ORDER TO AVOID AN ACCIDENT. YOU MUST KNOW HOW FRUSTRATING IT IS TO HAVE TO WORRY ABOUT THIS EACH AND EVERY TIME I AM REACHING A STOP SIGN OR TRAFFIC LIGHT.. THE CAR DOES IT SOMETIMES AND OTHERS IT DOESN'T, SO I HAVE TO TRY AND PREDICT HOW IT IS DRIVING THAT PARTICULAR DAY. THIS TAKES AWAY FROM ME THE ABILITY TO CONTROL MY CAR IN AN EMERGENCY SITUATION.ALSO, THERE WAS ONE TIME WHEN I NEEDED TO MAKE A LEFT TURN AND MY CAR FELT AS IF IT WERE IN NEUTRAL, DID NOT ACCELERATE AND THEN AFTER A MOMENT DECIDED TO DRIVE FORWARD. THANKFULLY NO CAR WAS COMING, IF NOT IT WOULD HAVE BEEN AN ACCIDENT. I HAVE TO NOW MAKE SURE THAT CARS ARE FAR ENOUGH SO THAT IF IT DOES HESITATE AGAIN I WON'T BE PUTTING MY FAMILY AND I AT RISK. I HATE HAVING TO DRIVE MY VEHICLE BECAUSE IT IS UNPREDICTABLE AND I FEEL VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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