Acura TL Complaints

3,117 consumer complaints on file.

#11258227September 25, 2019
AIR BAGS, STRUCTURE:BODY
2005 ACURA TL, VERY WELL MAINTAINED. JUN 2019, A CRACK APPEARED IN DASHBOARD ON THE RIGHT SIDE OF THE PASSENGER SIDE AIRBAG. AIRBAG DASHBOARD LIGHT CAME ON 3 MONTHS LATER AND STAYS ON. DEALER SAID THEY HAD NEVER SEEN THAT BEFORE, BUT NOW I KNOW THIS IS A KNOWN PROBLEM. LOVE THE CAR, BUT FEEL ACURA NEEDS TO RESOLVE THIS DEFECT. THE RISK OF AIR BAG DEPLOYMENT IS SERIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257463September 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 ACURA TL. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. ALSO, THE VEHICLE EXPERIENCED EXCESSIVE OIL CONSUMPTION. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. ACURA FIRST (16 HIGHLAND AVE, RT 6 SEEKONK, MA) WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256850September 20, 2019
AIR BAGS
PASSENGER AIRBAG DEPLOYING BY ITSELF AND CAUSING DASHBOARD TO CRACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256672September 19, 2019
ENGINE
DRIVING ON INTERSTATE FOR 8 MIN AT 70 MPH ON A 70 DEGREE MORNING WHEN I LOST POWER TO THE ENGINE. LUCKILY, I WAS ABLE TO PULL OVER TO THE SHOULDER. MY CERTIFIED MECHANIC DIAGNOSED THE ENGINE LOST ALL COMPRESSION. THE CAR HAS 98,000 MI. I CALLED ACURA CLIENT SERVICES AND THEY STATED IT HAD TO BE DIAGNOSED BY ACURA DEALER. THE DEALER STATED IT WAS A BLOWN ENGINE AND THEY HAVE NO IDEA HOW IT HAPPENED. I CALLED ACURA AGAIN AND THEY STATED THERE WAS NOTHING THEY COULD DO. I STATED SOMETHING UNUSUAL HAS HAPPENED AND IT SHOULD BE RESEARCHED TO UNDERSTAND WHY. ENGINES SHOULDN'T JUST FAIL. ACURA STATED THE VEHICLE IS OUT OF WARRANTY AND THE CUSTOMER WOULD HAVE TO PAY FOR THE DIAGNOSIS BEFORE THEY WOULD REVIEW THE CLAIM. I PAID THE DEALER TO TEST. THE DEALER FILLED THE SYSTEM WITH FLUIDS AND SET THE VEHICLE OUTSIDE. HE CHECKED FOR LEAKS EVERY FEW HOURS. I TOLD HIM IT WAS A SLOW LEAK AND HE HAD TO MONITOR IT CLOSELY. THE DEALER STATED HE COULDN'T FIND ANY ISSUE. I CALLED ACURA AND TOLD THEM THE TEST WAS NOT CONDUCTED PROPERLY. ACURA STATED THE DEALER CAN'T FIND THE ISSUE AND NO MORE INVESTIGATION CAN BE DONE. I ASKED ACURA WHY THEY ARE NOT HAVING THEIR FIELD TEAM REVIEW THIS INCIDENT. ACURA STATES IT'S A CUSTOMER ISSUE NOT AN ACURA ISSUE. WITHOUT CONDUCTING THE PROPER TESTING & DIAGNOSIS THAT CONCLUSION CANNOT BE MADE. ACURA REFUSES TO AUTHORIZE THE DEALER TO INVESTIGATE THE DEFECT PROPERLY. ACURA REFUSES TO HAVE THEIR FIELD TECHNICIANS, WARRANTY GROUP, AND SUPPLIER REVIEW THE DEFECT, ASKS THE CUSTOMER TO PAY TO DIAGNOSE THE PROBLEM. ACURA'S POLICY TO NOT REVIEW MAJOR FIELD ISSUES WITH THEIR VEHICLES OUTSIDE OF WARRANTY IS A DANGEROUS POSITION ESPECIALLY WHEN IT IS A MAJOR SAFETY ISSUE WITH A BLOWN ENGINE. ACURA'S CORPORATE STRATEGY TO SUPPRESS AN INVESTIGATION UNTIL A MAJOR INCIDENT HAPPENS CREATES A POTENTIAL RISKY PRODUCT LIABILITY WITH ALL THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252707September 1, 2019
AIR BAGS, ENGINE, POWER TRAIN
AUTOMATIC/MANUALLY SHIFTS, MANUAL GEARS D4 SHIFT STUCK IN GEAR AND CAUSING ELECTRICAL AND ENGINE PROBLEMS. TRANSMISSION FAILURE OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252486August 30, 2019
AIR BAGS, STRUCTURE:BODY
DASHBOARD CRACKS: POTENTIAL DANGER OF AIRBAG FAILURE OVER THE LAST FEW YEARS, MY CAR HAS DEVELOPED SEVERAL CRACKS IN THE DASHBOARD. OF PARTICULAR CONCERN IS A LARGE CRACK WHICH JUST RECENTLY APPEARED ALONG THE LEFT SIDE OF THE FRONT PASSENGER AIRBAG UNIT. (SEE PHOTOS) I AM VERY CONCERNED THAT THE CRACKS CAN ALLOW MOISTURE OR CONDENSATION TO ENTER THE AIRBAG UNIT, POSSIBLY CAUSING IT FAIL, DEPLOY PREMATURELY, OR NOT PROPERLY DEPLOY IN A CRASH SITUATION. ALTHOUGH THE DASHBOARD CRACKS ARE SEEMINGLY COSMETIC, ITS POTENTIAL TO CREATE A SEVERE SAFETY ISSUE IS OF GREAT CONCERN. ESPECIALLY IN LIGHT OF THE TAKATA RECALL FOR AIRBAGS, I HOPE THAT THE MANUFACTURER CAN HELP REPAIR OR REPLACE THESE FAULTY DASHBOARDS WITH A QUALITY MATERIAL THAT WILL NOT DEGRADE IN SUCH A MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11251847August 27, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I'VE HAD MY VEHICLE STOP IN THE MIDDLE OF THE ROAD DUE TO A MECHANICAL RECALL THAT WENT UNDIAGNOSED.( OVER OIL CONSUMPTION RECALL, IN WHICH I WAS COMPLETELY UNAWARE UNTIL FINALLY RECEIVING THE LETTER PRODIVIDED) I WAS DRIVING OFF OF PLEASANT STREET IN HANSON MA, CROSSING ONTO THE MAIN ROAD WHEN MY VEHICLE ENGINE JUST SHUT DOWN AND FROZE THE STEERING WHEEL. ALSO A POLICE OFFICER WAS ON THE SCENE TO HELP ME SAFELY OFF THE ROAD. I HAVE BEEN CALLING ACURA OF HONDA AND THEY HAVE BEEN RUNNING ME IN CIRCLES WITH NUMEROUS PEOPLE ON THE PHONE AND DENIED THAT THEY ARE WILLING TO COVER THIS PROBLEM, AND THIS IS A MAJOR SAFETY ISSUE. WHICH THE CLAIM SAFETY IS FIRST AND FOR THE CLIENT, BUT THEY HAVE FAILED TO DELIVER ON THEIR OWN WORDS IN THE SAFETY RECALL. THE CAR IS CURRENTLY DOWN IN HOPES THAT THEY SUPPLY A REPAIR SINCE THEY HAVE BEEN MUCH AWARE OF THIS ISSUE, ANY HELP WOULD BE MUCH APPRECIATED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246385August 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE VEHICLE'S ELECTRONIC POWER STEERING SYSTEM FAILS AND THE CAR IS NEAR TO IMPOSSIBLE TO STEER WHEN DRIVING DUE TO THE SYSTEM FAILING. DIFFICULT RESISTANCE IS EXPERIENCED IN MOTION ON CITY STREETS, HIGHWAYS AND BEING STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245939August 22, 2019
STEERING
CHECK POWER STEERING LIGHT STARTED FLICKERING WHEN BRAKING AT STOP LIGHT ABOUT TO TURN LEFT. IT WAS A HARD TURN BUT WHEN I STARTED TO ACCELERATE IT WENT AWAY, THEN AT THE STOP LIGHT IT STARTED TO FLICKER ON AND OFF AGAIN. MAKING ANOTHER LEFT TURN IT INTERMITTENTLY WENT ON AND OFF. PRETTY MUCH SAME STORY AS EVERYONE ELSE REGARDING STEERING. LUCKILY I BOUGHT EXTENDED WARRANTY. MILES WERE ONLY 69,500. NOW IT'S AT THE SHOP BEING CHECKED AND WILL STAY OVER NIGHT. THIS SAFETY ISSUE NEEDS TO BE RECALLED. ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245510August 21, 2019
POWER TRAIN, VISIBILITY/WIPER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 ACURA TL. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION WARNING INDICATOR ILLUMINATED AND THE FRONT DRIVER'S SIDE WINDOW BUTTON FAILED TO OPERATE. HINSHAW'S ACURA (5955 20TH ST E, FIFE, WA 98424, (253) 922-8830) WAS INFORMED OF THE TRANSMISSION INDICATOR AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 157,672.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245623August 21, 2019
AIR BAGS
TAKATA RECALL. I HAVE RECEIVED ANY INFORMATION IN THIS RECALL. LOOKING OVER MY CREDIT REPORT AND IT TELLS ME THAT THERE ARE 2 RECALLS FOR THE AIRBAG INFLATORS FEBRUARY 22,2017 IN WHICH I DID NOT HAVE POSSESSION OF THE VEHICLE UNTIL 2018. THERE WAS ALSO A RECALL APRIL 19,2019 THAT I WAS UNAWARE OF. I HAVE NOT RECEIVED ANY INFORMATION PERTAINING TO THIS MATTER. ACCORDING TO CREDIT REPORT THERE HAVE 0 RECALL REPAIRS. I NEED TO KNOW WHY I HAVE NOT BEEN NOTIFIED AND WHEN WILL ACTION BE TAKEN TO INSURE THE SAFETY OF MY VEHICLE HAS BEEN ADDRESSED AND FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245252August 20, 2019
UNKNOWN OR OTHER
I AM THE ORIGINAL OWNER, WITH AN ALWAYS GARAGED, 2004 ACURA TL THAT HAS ADHERED TO A STRICT DISCIPLINE OF MAINTENANCE. BUT, THE DASH HAS ACCUMULATED 'NUMEROUS' CRACKS FROM SIDE TO SIDE, WITH A 'PREVALENT' OUTLINE AROUND THE AIRBAG ON THE PASSENGER SIDE. EVERY TIME I HIT A BUMP IN THE ROAD, I HAVE NO IDEA WHETHER THE AIRBAG WILL DEPLOY. I'M SURE THERE ARE MANY, MANY DRIVERS LIKE MYSELF WITH THIS CONCERN WITH AN UNCONSCIOUS DISTRACTION ON THIS CORRUPTED DASH WITH AN OUTLINED AIRBAG ALWAYS IN VIEW. ACURA HAS ASSUMED ABSOLUTELY NO RESPONSIBILITY FOR THIS FACTORY DEFECT. I COMPLAINED THROUGH AN OFFICIAL FILING WITH ACURA CLIENT RELATIONS SEVERAL YEARS AGO REGARDING THIS POSSIBLE SAFETY HAZARD, BUT OF COURSE, TO NO AVAIL. AS PREVIOUSLY STATED, I HAVE KEPT UP WITH ALL MY VEHICLE'S MAINTENANCE AS PRESCRIBED, AND HAVE ALWAYS BEEN DILIGENT IN USING A DASH SHIELD. UPON REVIEW, YOU WILL FIND THERE ARE THOUSANDS OF REPORTS AND CONCERNS THROUGHOUT THE INTERNET COMPLAINING ABOUT THE SAME ISSUE INCLUDING FRUSTRATION LEVELS REACHING THREATS OF A CLASS ACTION SUIT. THANKS FOR YOUR ATTENTION TO THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244166August 15, 2019
UNKNOWN OR OTHER
THE BLUETOOTH HAD TO BE DISCONNECTED IN ORDER FOR THE CAR TO WORK IT KEPT KNOCKING OUT MY BATTERY AND WOULDNT CRANK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241834August 5, 2019
STEERING
THE STEERING CONTROL UNIT FAILED WHILE DRIVING. THE VEHICLE BECAME DIFFICULT TO CONTROL AT DRIVING SPEED AND WAS EXTREMELY DIFFICULT AT SLOW SPEED. CHECK ELECTRONIC STEERING CONTROL DASH LIGHT FLASHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241235August 2, 2019
AIR BAGS, UNKNOWN OR OTHER
CRACKED DASH BOARD. THREE SEPARATE CRACKS. I'M POSITIVE THIS IS GOING TO EFFECT THE AIRBAG DEPLOYMENT. CLEARLY THIS IS A KNOW ISSUE. I'D SUGGEST GETTING AN ATTORNEY. THE CAR HAS NOT BEEN IN ANY TYPE OF ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241158August 1, 2019
AIR BAGS
MY RED AIRBAG LIGHT & MY CHECK AIRBAG SYSTEM LIGHTS COMES ON AND OFF WHILE STATIONARY. WHEN IT COMES ON IT STAYS ON FROM ONE DESTINATION TO THE NEXT. WHEN I RETURN BACK TO THE CAR TO START IT AGAIN ITS NOT ON, BUT IF I WAIT A WHILE TO GO TO ANOTHER DESTINATION THE CHECK AIRBAG SYSTEM LIGHT COMES BACK ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240952July 31, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
POWER STEERING EPS FAILURE RIGHT AROUND 60,000 MILES MY ACURA TL'S POWER STEERING EPS FAILED. THE CAR WAS DRIVING ~45MPH ON A STRAIGHT 2-LANE HIGHWAY WHEN THE INDICATOR LIGHTS WENT OFF AND THE POWER STEERING FAILED. AFTER PULLING OVER TO THE SIDE OF THE ROAD AND LETTING THE CAR SIT FOR SEVERAL HOURS, IT STARTED UP WITH NO ISSUES. THE NEXT DAY, UPON STARTING THE VEHICLE, THE POWER STEERING WENT OUT AND NEVER RETURNED. THIS FAILURE CAUSED A CHAIN OF EVENTS (ACCORDING TO MY ACURA LICENSED MECHANIC) WHICH CAUSED FAILURES IN AND EVENTUAL REPLACEMENT OF THE RACK & PINION, EPS SENSORS, STEERING COMPUTER MODULE, AND MULTIPLE OTHER SENSORS. THE TOTAL BILL WAS $4,200 FOR REPAIR. SINCE THIS INCIDENT I RECEIVED A NOTICE FROM ACURA THAT THIS IS A KNOWN PROBLEM, AND THE WARRANTY HAS BEEN EXTENDED. THIS WOULD HAVE BEEN GOOD TO KNOW PRIOR TO THE ISSUE (THE CAR IS 6 YEARS OLD) AND PRIOR TO HAVING TO PAY $4,200 AND BE STRANDED WITHOUT A CAR FOR 10 DAYS DURING REPAIRS. READING THROUGH REVIEWS AND COMPLAINTS ONLINE, IT IS CLEAR THAT THIS IS NOT AN ISOLATED INCIDENT. I HAVE MADE A CLAIM WITH ACURA FOR REIMBURSEMENT OF MY EXPENSES, AND HOPE THEY DO THE CORRECT THING AND PAY FOR THE REPAIRS. INVOICE FOR THE REPAIRS (WHICH WERE COMPLETED) IS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240571July 30, 2019
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
THE AIRBAG SEAT BELT SENSOR OR LIGHT IS ON ALL THE TIME IT'S COMMON FOR THESE TYPES OF VEHICLES OF 2004 TO 2008. IT IS A SAFETY ISSUE THAT SHOULD BE RESOLVED, I WAS TOLD IT WASNT UNDER WARRANTY OR A RECALL BECAUSE THE VEHICLE IS OLDER THAN 10 YEARS, BUT CLEARLY ON THE WEBSITE IT SAYS UNDER 15 YEARS IT SHOULD BE COVERED. I WANTED TO CLEAR THIS UP WITH ACURA SERVICE DEPARTMENT BUT THEY WANTED TO CHARGE ME ABOUT $600 FOR A DIAGNOSTIC TEST AND ALMOST $2000 FOR REINSTALLING AN AIRBAG AND SENSOR, WHICH I SAW ONLINE IT'S A RECALL BUT MY CARS VIN SAYS I DONT HAVE A RECALL. I ALREADY DID A DIAGNOSTIC TEST THRU MY MECHANIC AND HAVE ALL THE CODES THAT STATES IT IS A RECALL WHAT CAN I DO? I BOUGHT THIS CAR USED AND THE AIRBAG SEAT BELT SENSOR LIGHT IS ALWAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240332July 29, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 ACURA TL. WHILE THE CONTACT'S GRANDDAUGHTER WAS DRIVING, THE AIR BAG DEPLOYED WITHOUT WARNING OR AN IMPACT. THE DRIVER AND FRONT AND REAR PASSENGERS HAD RINGING IN THEIR EARS AND SAW FLASHING LIGHTS DUE TO THE AIR BAG EXPLOSION. THERE WERE NO INJURIES AND MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT CALLED THE ACURA HOTLINE AIR BAG DEPLOYMENT NUMBER AT 800-382-2238 AND WAS INFORMED THAT THEY WOULD CALL THE ACURA DEALER AND SCHEDULE AN APPOINTMENT TO TOW THE VEHICLE. THE CONTACT WAS PROVIDED CASE NUMBER: 09727380. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235238July 27, 2019
UNKNOWN OR OTHER
CRACKS IN DASHBOARD, RIGHT PASSENGER SIDE OVER AIRBAG AND GLOVE BOX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura TL