Acura RDX Complaints

2,183 consumer complaints on file.

#11506506February 9, 2023
EXTERIOR LIGHTING
The front headlights are dangerously dim. It is all but impossible to see the road at night. Using the brights puts others at risk. This problem was diagnosed by the dealer as buildup inside the plastic light covering. The car is only 7 1/2 years old and is a premium brand. No warnings whatsoever. The lights were not great when I bought the car, and it has only gotten worse. If there is a defect in the manufacturing of the protective shields, I feel this should be the dealers responsibility, not mine. Total cost to me is $920. I do not feel this should be my responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505927February 6, 2023
UNKNOWN OR OTHER
I was driving on the interstate at 75 miles per hour. The back window literally exploded. There was a very loud boom. Upon pulling over, I discovered that the window had shattered. Part of the glass fell down inside the car. We were not going under an overpass and did not hit anything that would have caused the glass to suddenly shatter. Acura has issued a Technical Service Bulletin (TSB) but not a recall. Since the car was out of warranty, the repair is not covered. The internet is full of posts about unexplained glass shattering on 2019 Acura's. This is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505295February 3, 2023
EXTERIOR LIGHTING
Low beam headlights reflector screen failure. Cannot see road when low beams are on at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505333February 3, 2023
EXTERIOR LIGHTING
The headlights on Acura 2014 RDX are very dim. There has already been some recalled, however, there needs to be more. I am not able to drive my car at night unless it is an emergency due to a lack of visibility. The only way to see beyond 3 feet in front of the car is to turn on the brights. This is a huge safety risk to my family and other drivers on the road. The dealership confirmed that the only way to fix the headlight issue was to get new headlights. I have had this issue with my headlights for over 3 years now, and first thought it was the bulbs needing replacement, then thought it was battery-related, and I have continued to check or fix other factors in my car until I started to do research on the problem. I believe that I am not the only one having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505274February 2, 2023
EXTERIOR LIGHTING
This problem only applies to the base model of the 2015 Acura RDX because Acura installed Halogen Headlight bulbs, only in the base model, they get too hot for the reflective finish on the inside of the headlight assembly. The heat ruins the finish so there is very little reflective properties to cast light out in front of the car. You cannot see very well in the dark with low beams and cannot see at all when it is raining.They have fixed this problem on other models of Acura cars but not the RDX base model. Lots of complaints on chat rooms about this problem. I had to put LED lights in my fog lights to see in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504800January 31, 2023
VISIBILITY/WIPER
On January 16, 2023, at approximately 5:00 PM, I returned to my vehicle, a 2019 Acura RDX in a secured parking lot after work, got into the driver’s seat, closed the door, turned on the vehicle, and my rear windshield spontaneously shattered without any signs whatsoever of external impact. The entire rear windshield shattered from end to end without explanation. Upon further researching this issue, it appears to be a common problem with several model years of the Acura RDX. I reported this incident to Acura, corporate customer relations, who declined to offer any assistance for the problem, despite there being a technical service bulletin issued for this problem for all 2019 Acura RDX VINs. I was fortunate that this did not occur while my vehicle was in motion, however, the problem poses a serious safety issue that Acura refuses to do anything about. I’m not sure why they would issue a TSB yet decline to authorize a repair or replacement of the windshield. This is a common problem that is known to Acura and poses a safety issue to the motoring public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504473January 30, 2023
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? I drive a 2015 Acura RDX. I was driving on I-5 south with no overpass above me at the time and my sunroof suddenly imploded. It sounded like a gun or bomb going off and I looked above to a hole in my sunroof and glass everywhere. It is available for inspection at Acura Bellevue. How was your safety or the safety of others put at risk? Yes, the sudden noise and glass breaking going 60 miles per hour on the freeway would have easily caused an accident. It was raining and nighttime as well. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Insurance hasn't sent a rep out yet, but via pictures and research they are investigating. Has the problem been reproduced or confirmed by a dealer or independent service center? No, they will not take responsibility although there are multiple accounts of this happening on Hondas and Acuras, there is currently class action suit in court. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None. Not a single sign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504530January 30, 2023
EXTERIOR LIGHTING
My headlamps have become dimmer and dimmer. I changed the bulbs and the fuses are good as well. I checked online and discovered many online forums where others who own this model year Acura are experiencing the same thing and indicate the only resolution is to buy new headlamps. This is unacceptable that the consumer should have this burden placed on them because the manufacturer chose poor quality parts. This is extremely unsafe to drive with headlights that you can’t see anything at night with. HUGE safety risk that Acura needs to address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504156January 28, 2023
UNKNOWN OR OTHER
I went out, got in the vehicle and before starting, I heard a crinkling/rustling noise. It sounded as if something was in the rear of the vehicle. I got out of the vehicle and walked to the back and the entire rear window glass was shattered. There was no impact, no foreign object hit it, etc. It simply shattered while sitting in the driveway, with the vehicle off, when I closed the door. This is a huge safety risk. I have contacted Acura. There is no current recall, but there is a current safety bulleting regarding this issue. Apparently it has happened to thousands of people who own an RDX model years 2019-2022. I cannot believe that this is not an active recall, given the number of reports and the safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504057January 27, 2023
VISIBILITY/WIPER
The rear windshield spontaneously shattered when I got in and closed the door. Temp was better 30-40F. I have seen so many complaints online about similar issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503543January 25, 2023
EXTERIOR LIGHTING
The low beam headlights on our Acura RDX are so dim that they cannot be used at night and we are forced to drive with high beams on for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503711January 25, 2023
EXTERIOR LIGHTING
The silver reflectors on the low beam headlights are very oxidized to the point night driving is very dangerous. I’m not referring to the clear plastic headlamp that often gets cloudy after many miles, but the actual low beam reflectors. Replacing the bulb is ineffective as it’s the reflector at fault. Cost to replace is $1,600. The is a well known reported problem 2013-2015 RDXs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503345January 24, 2023
EXTERIOR LIGHTING
The HID low beam headlights on this car failed. The reflector is defective, per the Acura service manager. The only fix is to replace the entire headlight assembly. $2,300. Acura refuses to issue a recall, even though they have recalled another model in the past for headlight issues. This is a true safety issue that makes driving the car at night treacherous. Someone is going to get hurt or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503435January 24, 2023
EXTERIOR LIGHTING
The contact owns a 2015 Acura RDX. The contact stated that while driving at night, the headlights were failing to illuminate properly. No warning lights were illuminated. The contact stated that he replaced both headlight bulbs; however, the failure recurred, and the driver’s side headlight was unable to illuminate more than 50 feet ahead of the vehicle. The contact stated that the hi-beam headlights were used while driving at night. The vehicle was taken to a local dealer, where it was diagnosed that the front headlight assembly needed to be replaced. The vehicle was not repaired. The contact referenced the failure to NHTSA Campaign Number: 14V792000 (Exterior Lighting); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503018January 22, 2023
EXTERIOR LIGHTING
On our base model 2015 RDX the low-beam headlights go dim after a couple of years. From what I've read this is due to the reflective bulb housing deteriorating in headlight assembly over time. New bulbs do not fix the problem. We have had the headlight assembly replaced once and the problem started all over again after a few years. The car is completely unsafe to drive at night. Acura has issued a similar recall to the RLX in the past but still has not acknowledged this same issue with the RDX and has yet to issue a recall. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502883January 20, 2023
EXTERIOR LIGHTING
The headlights are so dim you can not tell if you have them on at all. I have spent $400 on new bulbs. With all the complaints about the headlights, why hasn’t this been addressed. I almost ran over a pedestrian two nights ago. It is so dangerous that I can not drive my car at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502258January 17, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
While driving on interstate 65 headed towards Mobile, Al. My 2019 Acura RDX lost ALL power. Every light surrounding the speedometer was lighted. No power, nothing.. was able to coast from the right hand lane to the shoulder of the interstate. . No power steering and I was moving slower and slower because I was on a hill. Frightening to say the least. If I had been in the left hand lane I’m not sure I could have made it to the shoulder. And if a truck had been behind me an unable to change lanes I would have been smashed. Car towed to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502240January 17, 2023
STRUCTURE:BODY, VISIBILITY/WIPER
On Friday, January 13, 2023, the rear hatch window on my 2023 RDX spontaneously shattered while it was sitting in my garage. After I discovered it, I searched for a cause and found nothing. I had just purchased this vehicle on 12/3/22. I discovered online similar complaints being made about the rear windshield glass and sunroof exploding in previous model years. The photos of the previous rear hatch window explosions matched exactly what my RDX looked like. I also discovered an Acura Service Bulletin #22-014 dealing with this issue for the 2019 and 2020 model years. In answer to your questions . . . it was the rear hatch window (aka, rear windshield glass) which failed. The vehicle is now with the dealer; inspection would have to be done quickly as I have made a warranty claim to have it repaired. Safety could have been an issue had I been in the vehicle. Problem has existed on previous models. No one except the dealer has inspected the RDX. There were no warning signals with before the failure or afterwards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501937January 16, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM
On November 26, 2022 RDX rear glass shattered while parked. This was reported to ACURA to find out if this is a known defect. Acura replied that they don’t have a recall on this problem. Coincidentally, few days after glass was replaced (insurance) the remote start failed due to “open trunk, doors or hood”. Acura dealer replace defective trunk switch. On a few other occasion the infotainment screen will go blank and then turned ON and stay ON while vehicle is off. Battery died several times while this happened. Last occasion was Jan 15, 2023. Again, Acura was called and didn’t have a recall/repair solution. Battery was disconnected and screen resumed operation!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501554January 13, 2023
EXTERIOR LIGHTING
Halogen headlights are dangerously dim. You almost cannot tell they are even on. We’ve had this car for years and we won’t drive it at night. According to a lot of other owners - they have the same problem. Dealer confirmed it is a known problem but the only way to fix it is to replace the entire housing at $3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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