Acura MDX Complaints

3,381 consumer complaints on file.

#11564571January 10, 2024
ENGINE
Beginning in October of 2023, I was hearing an engine knock/ticking. Acura tech support at the local dealership said my rear cylinder head needed to be replaced. I asked Acura how, since my car is only a few years old, could this cylinder head already be bad. They responded that these vehicles are mass produced by the hundreds of thousands and sometimes bad parts or installations slip through. I paid $7,500 for the new cylinder head, but now I see the new recall about engine crank shaft and the connecting rod bearing can wear and cause damage to the engine. It further says if you hear engine knocking, to immediately call Acura.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564610January 10, 2024
POWER TRAIN
The contact's wife owns a 2016 Acura MDX. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle failed to respond and lost motive power. A message indicating a transmission failure was displayed. The contact was able to veer to the side of the roadway. The contact was able to restart the vehicle; however, the vehicle failed to shift into gear. The vehicle was towed to a AAA Center. The manufacturer was notified of the failure and informed the contact that the vehicle was covered under an extended transmission warranty. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The dealer informed the contact that the vehicle was not eligible to be repaired under the transmission extended warranty. The vehicle was not repaired. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564659January 10, 2024
SEAT BELTS
On September 30th I got in my car and my drivers seatbelt would not pull out. It was completely stuck. There was no accident or incident, it just fully stopped working and would not pull out to buckle. It was taken apart my a family mechanic and he confirmed a new part of was needed. We then took it to the dealership and they confirmed a new part was needed. This makes my cart illegal to use. A seatbelt is the most basic, fundamental piece of safety equipment needed. My car is not safe to drive. Driving it puts myself at risk everyday day. This could easily result in death. The dealer told us that the part is indefinitely backordered with no ETA. They said they had two other orders for a drivers seatbelt that they were waiting on that they haven't gotten, one of them placed in July. This is 3 people at one dealership that cannot get a drivers seatbelt. I escalated this to Honda/Acura. It took over 20 emails and calls and 10+ social media posts for someone to call me back. I was told I would be moved to a critical back order part and skip the line. It would make me 9th in line, meaning there are many more than that waiting on the part given you don't get moved to a critical back order part unless you continue to call, email and blast them. I was told it could take a year for me to get a new seatbelt as they are having production issues (yet they are making new cars with seatbelts without a problem). They are not prioritizing getting this most basic fault feature replaced and based on the amount of people at one dealer waiting for this part and the "hundreds" as she told me also waiting for this part this should be prioritized and it should be recalled. They are also not offering anytype of safe loaner car for those with the issue to drive even though that are to blame for the production issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564665January 10, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
while driving on a local road (not highway), engine began to make a very loud sound. sounds like metal on metal inside engine. called local ACURA dealer and they said that the connecting rod recall/problem that was announced in November 2023 "does not apply to my VIN".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564694January 10, 2024
ENGINE, FUEL/PROPULSION SYSTEM
rod bearin system and fuel pump recall expansion system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564468January 9, 2024
ELECTRICAL SYSTEM, POWER TRAIN
Ive brought my MDX to the dealership service department 6 times for this issue, my car has been with the service department this last time since Nov 28th consecutively. In September I brought it in because my car would shift to park when the auto start/stop engaged, I would have to hit the brakes, shift back in to drive before I could take off. I was told there were 2 recalls that we remedied at that time. I brought my car back in a couple weeks later because the issue was persisting, I also started to get transmission and blind spot monitoring system alerts in those 2 weeks. I was told by the service department that the recall update wasn't "completed" when I brought it the previous time. The shift to park still was not fixed. At the 3rd time to the service department they replaced my starter. After this was done the issues with the car got worse, the car would give me transmission alerts, emission system alerts, power brake, blind spot, etc. & the "D" for drive on the dash would blink. Park would also blink. On the 4th trip they replaced my shifter assembly. After this the issues with the car further worsened and I would get all of the previously mentioned alerts, then my car would shift to neutral and another alert would pop up saying "pull over and park when safe to do so". Thankfully I was never on the interstate when this happened. I have to coast until I can pull off the road. After turning the car off then back on I was still not able to shift in to gear. I had the car towed to Acura, this (5th trip) time they replaced my transmission computer module. The car did the same thing the day after I picked it up. I had it towed back to them again, this latest trip they replaced my powertrain computer module, it did not fix the issue. My MDX has been at the dealership since Nov 28th because they do not know what to attempt to fix next. Im not being given any recourse. There are class-action lawsuits regarding this issue on the internet, so it is not unique to me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564499January 9, 2024
ELECTRICAL SYSTEM
Fire under the hood of my 2018 MDX - caused by weak battery and overloaded starter. My car was parked in the garage right under my daughter’s bedroom. I pressed the "Start" button on the car and the dashboard started to flash on and off quickly and I heard clicking sounds and other swooshing noises. The car did NOT start but it seemed to keep trying over and over again. I pressed the start/off button repeatedly but the car did not shut off. My wife came out and asked what I was doing and she smelled and saw smoke coming from under my hood. She ran into the house and called 911. I popped the hood and got out of the car. At this point, there was more smoke and a VERY strong burning electrical odor. The car continued to try to start and the only thing I could think of was to disconnect the battery. Just as I disconnected the battery, The fire department showed up and the smoke started to slowly subside since the car was no longer trying to start. I called AAA and had the car towed to the local Acura dealership that I just had it serviced at. Upon their evaluation, it was determined that the battery was not completely dead, but not strong enough to engage the starter. Therefore, the car continued to try to start and overloaded the starter, burning it out. I strongly feel that this is a catastrophic failure for Acura and completely unacceptable for a vehicle with all kinds of safeguards. It should not have caught on fire from a weak battery in the garage/under my daughter’s bedroom – The whole car and house could have burned down. After several weeks of discussions with the dealership and Acura customer care, it was determined they would split the cost of ~ $2000 for repairs. I felt I had no choice but to pay it and get my car back with a new starter and battery. I asked the dealership to give me the starter - I do have it - I also noticed the replacement starter is a new model - Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11564390January 9, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
First it was start knocking under the hood and the car suddenly stop on the freeway at 80 miles an hour. The car lost all the power. We were lucky we didn't get hit by other cars on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564392January 9, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564417January 9, 2024
ELECTRICAL SYSTEM, POWER TRAIN
I was driving on the interstate yesterday ([XXX]) and the transmission suddenly downshifted gears and also went to neutral. I managed to pull to the shoulder, but the sudden loss of power could easily have been life threatening at a more crowded time of day or in poor weather. The car was towed to McDaniel Acura in Columbia, SC (I was out of town) and problem confirmed. I also called my regular mechanic (a Honda specialist) and he said this was a known problem and referenced Acura service bulletin [XXX] which says to reload new software. Codes were: Transmission code P0716 Parking Brake System U0401-68 Parking brake warning light on Blind spot warning light on Why hasn't there been a recall on this??? It's a known problem and I could easily have been killed and hurt others. If not a recall, at least at least do something to alert owners so they can get it fixed proactively if they want, as opposed to breaking down on the side of an interstate for hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564185January 8, 2024
FUEL/PROPULSION SYSTEM
Sometimes when we step on the gas petal, the car does not move, and when we press harder on the gas petal, the car suddenly takes off very fast. We have almost been hit by other cars many times because the car does not move when we press the gas petal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563960January 6, 2024
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
I was yielding to make a left hand turn , in the middle of the intersection, and my car turned off and wouldn’t turn back on. In addition the car occasionally jerks as I’m driving almost like if it changes gear. Sometimes I can’t get the car in park position I have to press the button multiple times. The recall going on right now can cause a fire crash or injury and they cannot replace the parts until April 2024 and I don’t feel safe driving my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563976January 6, 2024
ENGINE
This acura has always hesitated when pressing the gas. I told my technician two years ago and he claimed to do some type of electronic update. To find out the cause was really the engine/engine shaft is unacceptable. I want my money back on the purchase of a new lemon immediately. What do I need to do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563751January 5, 2024
ENGINE, UNKNOWN OR OTHER
My 2018 Acura MDX received an Auto Engine Software update a couple months ago. I took it in "Acura of Johnston" in Iowa due to a recall notice I received that indicated engine could stall when trying to accelerate or may not restart. After the the software update I was told this should fix the problem and they would only replace the mechanical parts if the software failed; Starter Motor Assembly along with the Power Relay Assembly. I left the dealership and later that day the message "Auto Engine Idle Stop System Problem" flashed periodically. I called the dealership and spoke to the Service Department. He explained that wasnt a problem, as it is probably due to outside temperature and the update now has 13 different variables and should be okay. (I didn't buy it) he told me to contact them if it continued. In the past 2 weeks starting towards the end of December 2023 the "Auto Engine Idle Stop System Problem" message flashes several times during driving with a chine. I called the dealership and they tried to explain away it was due to temperature. I pushed back and reminded him what he told me previously. He then put me on hold and came back and said to bring the car in. I did contact Acura customer care and explained what happened and told them I read the original technician guide that stated if the software didn't take they would need to replace the parts. I asked this is covered correct? The representative said no because my care has a "Rebuild Title" and it would be at your cost. I reminded them that their recall stated this as a Safety Issue. She stated they were only extending the warranty to non "Rebuild Title Owners". I again asked, "Despite this being a safety recall by your own company"? She said yes and parts to fix would be my expense. My VIN is [XXX] and has other recalls outstanding and when I asked about those I wasn't re-assured those would be covered INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563770January 5, 2024
EXTERIOR LIGHTING
NHTSA Recal #19V-256 So according to Acura, this vehicle had the tail lights replaced in 2019 but the tail lights broke again in 2023. How do we know if Acura just replaced with same OEM tail lights but didn't fix the problematic tail lights. These lights are not a simple bulb replacement, it is costly in $600/Ea range to replace whole assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563544January 4, 2024
STEERING, ELECTRICAL SYSTEM, ENGINE
I've recently been in touch with an Acura dealership about my vehicle's wireless charger not working. So shortly after purchase I made my complaint that the wireless charger pad is not charging my phone. They've replaced the pad but still not charging my Samsung ultra 22+ unless the car is parked and sitting still. They've asked me to allow time for researching the issue and taken all the make model details from my phone. Well sadly a few other things recently became noticeable to me as well and I will be following up with the dealership to address them as well as I'm not satisfied with my truck and the many issues I'm experiencing. 1) Jerked when coming to a stop to reverse into my driveway 2) A loud Thud noise could be heard inside my truck although I had the radio on when switching from park to drive or drive to park. 3) Car stopped kind of midway when reversing jerking me in the process leaving me wondering why or what was going on. 4) Engine would rev to 7000rpm even though I was going less than 45 mins per hour....just baffling honestly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563357January 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 60 MPH, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive the vehicle to the residence. The contact had the vehicle towed to a local dealer. The vehicle was diagnosed, and the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 125,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562644December 29, 2023
UNKNOWN OR OTHER
I purchased my new vehicle (2024 Acura MDX) in September 2024. On December 20, 2024, my SUV was on but in the parked position when the lights on the dashboard started flashing. I had the suv towed to Paragon Acura, where I was informed that the PCM had internal failure due to a circuit shortage. There were not any vehicle issues prior to the issues on December 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562464December 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
The engien keep stalling, prolem accelerating jurky transmisión and this is the only car I have to go work I take the highway everyday I am cosern that something can happend to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562082December 27, 2023
FUEL/PROPULSION SYSTEM
Dealer refuse to fix the recall on vehicle because car from Canada ?? has full warranty on car . Product Update : Vehicle May Not Restart After Auto IdIe Stop . service department said had to talk to district manager .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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