Acura MDX Complaints

3,381 consumer complaints on file.

#11575779March 6, 2024
FUEL/PROPULSION SYSTEM
While driving on the highway, at highway speeds, all dash lights came on and the vehicle immediately lost power coming to an abrupt stop. We were able to limp the car to the side of the road. It was ultimately determined that the car’s fuel pump had gone out. The fuel pump was replaced by Acura, and covered under the initial manufactures warranty. However, it’s rather suspicious that our car is not included in the recall given that the fuel pump failure is identical to the open recall for our same make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574654February 29, 2024
ENGINE
The contact owns a 2017 Acura MDX. The contact stated that while driving at approximately 20 MPH uphill, several unknown warning lights illuminated. The contact observed a clanking noise emanating from the engine compartment and the vehicle stalled. The vehicle was not able to be restarted. Additionally, the contact observed condensation underneath the front of the vehicle. The vehicle was towed to an independent mechanic and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 112,000. The contact stated the reason for the engine seizing was due to broken connecting rods #2 & #5. The mechanic stated the only other reason the engine would seize is due to not having any oil at all in the vehicle, but there was oil present in the vehicle so it couldn't be that and that it was the connecting rods bearings breaking that caused it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574305February 27, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Within a month of buying our 2023 mdx the rear parking sensor stopped working. When we took it to the dealer (10/23) they were unable to get the part. Car sat at dealer waiting on part but we finally decided to just get car back. Within a week of getting it back (12/23) I turned the car on one day and on the screen every system that could fail was flashing on the screen- brake system, power steering, parking assist, etc. The car was not draining correctly as all these alerts flashing. We finally had to get it towed to dealer (could not even get car in neutral to get onto tow truck). Still waiting on the rear sensor part to see if this fixes all the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574042February 26, 2024
ENGINE
There is a current recall on Acura/Hondas with the issue that we are having with our car. Knocking engine, car diagnosed with connecting rod bearing issue. Apparently not included in recall. This makes no sense. Car has been undriveable since 11/9/23 with no help from Acura/Honda Corporate. We have been trying to come to a resolution with no help. This should fall under the recall and where our car was manufactured should be looked into because on car forums there are many cars with our VINS having the same issue. This issue has affected more cars than Acura is saying and needs to be looked into before someone gets seriously injured. Acura/Honda are NOT taking this seriously at ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574063February 26, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond and started to decelerate. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was 45,705. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574077February 26, 2024
ENGINE
Car stalls when auto idle at stop lights. There is a recall for my make and model however, I called Acura and they said my vin was later removed from the recall. The service bulletin states all trim levels and my MDX falls within the parameters. They could not tell me why my car had the recall once listed and then removed. This is very dangerous because it takes a few minutes for the car to start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572992February 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The contact stated while her nephew was driving at an undisclosed speed, he noticed smoke coming from the front and rear of the vehicle. No warning light was illuminated. The contact’s nephew pulled off the road to lift the hood of the vehicle where he saw flames. The Fire and Police Department arrived at the scene however, the fire had already been extinguished. The contact was unaware if a Police report was filed. There were no injuries. The vehicle was towed to the nephew’s residence where the Insurance Adjustor took pictures of the damages. The vehicle was towed to Mack's Automotive but due to the extensive damage, the vehicle was not repaired. The contact was informed by Mack's Automotive that the rod went through the engine causing the oil to leak which caused the engine to catch on fire. The vehicle was towed back to the nephew’s residence and remained unrepaired due to the cost and because the Insurance provider declined to pay to repair the vehicle because it was deemed a mechanical failure. The manufacturer was made aware of the failure and opened a claim; however, the contact had not spoken with the manufacturer personally. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11572763February 19, 2024
ENGINE
The engine started knocking while driving on [XXX], it can be inspected upon request. This knocking is due to the connecting rod bearing failure recall and it creates a safety issue for passengers and other drivers on the road as the engine can fail at any given moment causing a road hazard. I have made an appointment to get this matter diagnosed with King Acura in Hoover, but I am being denied a supplemental vehicle. This is a manufacturing defect that should be completely covered by the manufacturer including supplemental transportation for the duration of diagnosis and repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572659February 18, 2024
FUEL/PROPULSION SYSTEM
While driving the vehicle at highway speeds the accelerator pedal became unresponsive. Additional force on the pedal pushed it to the floor with no response from the engine. After letting off the pedal while trying to pull the vehicle over to a safe location along the road, a press on the pedal from fully released, caused the engine to rev up and propel the vehicle again. This has happened 3 times but is very random, and not easily reproducible. It is a very unsafe condition when it does happen as the vehicle loses speed, and the driver no longer has speed control!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572298February 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact stated while starting the vehicle, the engine made an abnormal knocking sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the connecting rod bearing was knocking, and the dealer recommended replacing the engine. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling). The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572362February 16, 2024
ELECTRICAL SYSTEM, ENGINE
Car battery constantly draining resulting in having to jumpstart the car now every time to turn it on. Had the hands free system disconnected by the dealership over a year ago due to them stating it was drawing on battery however it has not changed and went from occasional need to jumpstart to every time you need to turn on car. Have had two new batteries installed and car looked at by dealership and only issue they found was hands free link drawing on battery so disconnected it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572417February 16, 2024
UNKNOWN OR OTHER
The trunk opens like it should, but then closes after the lift gate reaches the top. It will close on your head if you don't move out of the way, which is what happened the first time because I didn't know what was happening. You can stop the lift gate from continuing to close, but then you can hurt your arm due to the force the door is closing with, as there is no auto censor for the door to know something is blocking the path. This event has been reproduced over 50 times in the last week. About 10% of the time, the lift gate works normally. I have an appointment at the dealership in 3 days. Based on a search of TSBs, this problem has been reported multiple times since at least 2019. It had been working normally until this week, started 2/10/24 and is still occurring when I open the trunk. No warning messages appear.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11571677February 13, 2024
ENGINE
The contact owned a 2015 Acura MDX. The contact stated that while exiting the car wash parking lot, the vehicle was in neutral. The contact entered the vehicle. The contact attempted to shift the gear into drive, however the gear shifter was inoperable and did not move. The contact stated the vehicle independently accelerated and was unstoppable. The vehicle crossed a busy parking lot, the vehicle went up two embankments, crashed into a lamp pool, and then into a tree before coming to a complete stop. A police report was filed. The vehicle was towed to the contact's residence. All the air bags deployed. The contact sustained several injuries and received medical attention at the local hospital. The vehicle was deemed as a total loss. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 141,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11570946February 9, 2024
ENGINE
Unknown, manufacturer says can’t be fixed. It MOST certainly can be fixed! They just don’t want to do it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570970February 9, 2024
POWER TRAIN
The transmission of my 2018 has a slip or hesitation where it stalls when going in gear. This has put me and my family in danger. Acura is aware of the issue but claims there is no remedy. I have taken the car to service multiple times and nothing has been done. Last time it stalled while going up hill and I had my children in the car which is extremely dangerous. I had the same issues with my 2016 MDX which had the same issue. The transmission was replaced 3 times on the vehicle. Acura needs to open up a recall on these transmissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570908February 8, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On February 7 at 2:30 I came home, and my car was unable to turn off. I’ll try several times to turn off the car by pressing the on and off button. While driving back to work, the car change gear from being in Drive, and it went into neutral while I was driving. I was able to pull over and I was able to turn off the car by pressing the button. The entire dashboard lights came on with all the different symbols . I was able to exit the carr. I told my car to a local repair shop. This was a very frightening experience, especially when I was driving, and the car went into neutral it could’ve been worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570658February 7, 2024
SEATS
The driver’s seat is loose. It became loose over time. It moves forward and back by about 1/4” during starts and stops. It gets worse each month. There is a recall for the same thing the next model year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570501February 7, 2024
ENGINE
My 2016 Acura MDX, which was well maintained, locked up while driving at around 45 mph this past September. Upon a certified mechanics evaluation, it was reported that the vehicle would require a new engine as it was "locked up". Shortly afterward, I read that certain model/makes of Acura vehicles were being recalled for this very reason/problem. I called Acura recall client support who informed me that the final list of recalled vehicles would not be available until January 2024 and that I would receive a letter in the mail. When I did not receive a letter, I called again and was informed that my VIN was not included in the recall. This is despite that thousands of other 2016 Acura MDXs were recalled. I find it difficult to accept that a known issue that necessitated a substantial recall of vehicles did not apply to my Acura since it was the exact issue being addressed. Especially since the vehicle was maintained very well from the time of purchase. My teenage son was driving the vehicle and was stranded along a dark highway until I could pick him up about 45 minutes later. There were not warning lights or notices of this pending failure. The vehicle could only partially be removed from the traffic lane at the time it locked up which resulted in a hazard, not only for my son, but for other travelers as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570122February 5, 2024
STEERING, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Sunday 2/42004 the car just shut off on me brakes stop working could turn could stop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568719January 30, 2024
POWER TRAIN
The contact owns a 2019 Acura MDX. The contact stated that while driving at various speeds, the transmission experienced rough shifting and would not properly accelerate while depressing the accelerator pedal. Also, the vehicle would jerk when shifting into reverse with a whining, howling sound coming from the transmission while reversing. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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