Acura MDX Complaints

3,381 consumer complaints on file.

#10437696November 29, 2011
ENGINE AND ENGINE COOLING
ENGINE MOUNTS ON THE ACURA MDX FROM 2003-2006 SEEM TO FAIL REGULARLY RESULTING IN EXCESSIVE TORQUE ON THE TRANSMISSION AND POTENTIAL STEERING INPUT SHIMMING. HONDA/ACURA IS WELL AWARE OF THE EARLY FAILURE OF THESE MOUNTS PER REFERENCING TSB 06-014. FURTHER EVIDENCED BY NUMEROUS INPUTS OF MULTIPLE MOUNT FAILURE WITHIN A YEAR. THIS IS A SIGNIFICANT DEFECT THAT HONDA/ACURA SHOULD ADDRESS WITH EITHER ENHANCED DESIGN OR WARRANTY. HTTP://WWW.MDXERS.ORG/FORUMS/14-PROBLEMS/29355-BROKEN-ENGINE-MOUNTS-SEND-ME-YOUR-INFORMATION.HTML *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435240November 11, 2011
ENGINE AND ENGINE COOLING
I WAS DRIVING ON THE HIGHWAY AT 65 MPH AND ALL OF A SUDDEN THE ENGINE CUT OFF. I LOST ENGINE POWER AND THE CAR BEGAN TO SLOW DOWN. AFTER PULLING TO THE SIDE OF THE HIGHWAY, I WAS NOT ABLE TO PUT THE CAR IN PARK NOR REMOVE THE KEY. AFTER SEVERAL MINUTES, I WAS ABLE TO PUT THE TRANSMISSION IN PARK AND REMOVE THE KEY. THE CAR STARTED AGAIN AFTER 10 MINUTES AND DROVE IT TO THE REPAIR SHOP. THE SHOP COULD NOT REPLICATE THE PROBLEM AND SAID MY CAR IS FINE. I KNOW THE CAR IS NOT FINE BECAUSE IT CUT OFF ON ME WHILE DRIVING ON THE HIGHWAY. THIS CAR IS AN ACCIDENT TRAP WAITING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434229November 4, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2002 ACURA MDX. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED BY THE PREVIOUS OWNER UNDER NHTSA RECALL CAMPAIGN ID NUMBER: 04V176000 (POWER TRAIN: AUTOMATIC TRANSMISSION) FOR THE SAME FAILURE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER ADVISED THAT THE TORQUE CONVERTER FAILED IN THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430914October 20, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2002 ACURA MDX. THE CONTACT STATED THAT WHEN DRIVING IN SECOND OR THIRD GEARS, THE VEHICLE WOULD EXHIBIT AN ABNORMAL GRINDING NOISE WITH A VIBRATING SENSATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THE MANAGER ADVISED THAT DUE TO THE MILEAGE AND THE YEAR OF THE VEHICLE, THEY WOULD NOT BE ABLE TO REPAIR THE VEHICLE UNDER THE WARRANTY. THE CONTACT STATED THAT THE VEHICLE HAD BEEN TAKEN TO THE DEALER FOUR TIMES FOR THE SAME EXACT TRANSMISSION FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THERE WERE NO RECALLS AND THEY WERE UNABLE TO HONOR THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,127.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430890October 19, 2011
POWER TRAIN
MAJOR ISSUES WITH MY TRANSMISSION SHUDDERING AND VIBRATING ON MY 2004 ACURA MDX. HAD HONDA REVIEW THE VEHICLE WAS TOLD I NEEDED TO REPLACE TRANSMISSION AND TORQUE CONVERTER AND THAT THIS WAS A KNOWN ISSUE . CALLED ACURA AND NOW I'M HERE...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430708October 18, 2011
POWER TRAIN
CAR SHUTTERS BETWEEN 1500-1800 RPMS. ALSO "POPS" WHEN IT DOWN SHIFTS. TOOK IT INTO THE DEALERSHIP AND THEY SAID THE TORQUE CONVERTER HAD TO BE REPLACED. I WAS TOLD THERE WAS ONLY ONE OTHER VEHICLE THAT THEY KNEW OF THAT THIS HAPPENED TO AND IT WAS ALSO A 2010. SINCE THEN, I WENT ONLINE TO SEE WHAT IF ANYTHING A DEFECTIVE TORQUE CONVERTER COULD DAMAGE AND FOUND OUT THERE WERE MANY, MANY COMPLAINTS FOR YEARS. IT APPEARS THAT ACURA HAS AN ISSUE WITH THE TORQUE CONVERTER THAT NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430097October 13, 2011
POWER TRAIN
TORQUE CONVERTER AND TRANSMISSION FAILED AT 99600 MILES, NOT TO MENTION TWO MOTOR MOUNTS. THESE REPAIRS ARE BETWEEN $6-7K. THIS IS UNACCEPTABLE FOR A HIGHER END CAR. CAR WOULD VIBRATE AND SHUDDER AROUND 40 MPH A FEW YEARS AGO WITH ONLY 35K MILES ON THE CAR, AND OF COURSE ACURA COULD NOT REPLICATE. NOW THAT IT'S OUT OF WARRANTY, THEY HEAR IT. THIS CAR IS A TOTAL LEMON- PLEASE HELP PROTECT CONSUMERS- HONDA/ACURA GREED HAS STOPPED THEM FROM STEPPING FORWARD AND OWNING A PROBLEM THEY HAVE KNOWN ABOUT ALL ALONG. CONSUMERS SHOULD NOT BE PAYING FOR ACURA'S FLAWED DESIGN, THAT SHOULD BE COMING STRAIGHT OUT OF THEIR PROFITS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429369October 10, 2011
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
THE CAR HAD BEGUN SHUDDERING AT BETWEEN 30-40 MILES AN HOUR AND THEN AT A VERY LOW RPM IN 1ST GEAR, THE CAR STARTED JERKING HEAVILY. THE DEALERSHIP FIRST SAID THEY WOULD CHARGE ME 125$ TO DIAGNOSE THE PROBLEM, UNLESS IT WAS THE TORQUE CONVERTER AS I HAD MENTIONED. NOW THEY WANT 2800$ TO FIX THE PROBLEM. - AT WHAT POINT IN TIME - AS I'VE NOW SEEN THIS AS A RECURRING PROBLEM WITH MDX'S DO THEY GIVE A RECALL? THIS IS A YOUNG CAR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429044October 7, 2011
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 ACURA MDX. THE CONTACT STATED THAT WHEN ADJUSTING THE POWER SEAT ON THE DRIVER SIDE, THE AIR BAG WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE DEALER DIAGNOSED THAT THE VEHICLE WOULD NEED A WIRING HARNESS REPLACEMENT. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 90,000. UPDATED 11/04/11 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428284October 3, 2011
POWER TRAIN
HAD TROUBLE WITH GEAR SHIFTING VERY STIFF.BROUGHT TO DEALER IN 06/11 ,DEALER JUST GREASED THE CABLE, BROUGHT BACK IN SEPT. 2011,TOLD SALT FROM ROADS CAUSED IT AND WOULD NEED NEW CABLE. BROUGHT CAR TO ANOTHER ACURA DEALER THEY SAID CABLE AND LEVER ARM NEED TO BE REPLACED BECAUSE IT WAS A DESIGN FLAW THE COMPANY HAS SINCE CORRECTED THE PROBLEM.I HAD PROBLEM A FEW YEARS EARLIER BUT DID NOT THINK MUCH ABOUT IT UNTIL MY WIFE USED MY CAR AND HAD GREAT DIFFICULTY AND ALMOST HAD AN ACCIDENT DUE TO THE GEAR SHIFTING. I CALLED ACURA (CASE NUMBER [XXX]) JONATHAN A ACURA REPRESENTATIVE ONLY WAS GIVING ME APPROXIMATELY 150.00 OFF FROM 450.00. I TOLD HIM IT WAS INSUFFICIENT AMOUNT AND SAID I WOULD REPORT IT TO NHTSA. HE SAID IF I DID, HE WOULD WITHDRAW THE OFFER. HE IN ESSENCE BLACKED MAILED ME NOT TO REPORT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428024September 30, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 ACURA MDX. THE CONTACT STATED THE VEHICLE REQUIRED EXCESSIVE FORCE IN ORDER TO SHIFT GEARS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE GEAR SHIFT CABLE WAS LUBRICATED; HOWEVER, THE FAILURE RECURRED A FEW MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHERE THE CONTACT WAS INFORMED THAT THE GEAR SHIFT CABLE WAS COVERED WITH RUST AND THE FAILURE WAS A DESIGN FLAW. THE VEHICLE WAS NOT REPAIRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED LITTLE FINANCIAL ASSISTANCE WITH THE REPAIRS. THE FAILURE MILEAGE WAS 65,000. UPDATED 11/01/11*LJ UPDATED 11/30/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428030September 30, 2011
FUEL SYSTEM, GASOLINE
I HAVE ATTEMPTED TO FILL MY GAS TANK SEVERAL TIMES AND THE HOSE KEEPS TRIPPING OFF AFTER A COUPLE SECONDS. I CAN'T PUT MORE THAN TWO OR THREE GALLONS IN MY CAR AND IT TAKES FOREVER TO DO THAT. GAS RUNS OUT OF THE TANK ON TO THE SIDE OF THE CAR AND THE TIRES. I CALLED ACURA AND THEY SAID THERE IS NO RECALL FOR THIS ISSUE AND THAT THEY CAN'T DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427853September 29, 2011
TIRES
I PURCHASED A 2002 ACURA MDX IN JANUARY 2011 WITH 145,000 MILES AND LESS THAN A WEEK AFTER MY PURCHASE I HAD IT BACK TO THE DEALERSHIP SERVICE CENTER WITH A "RUMBLE STRIP" NOISE IN THE FRONT END. I WAS TOLD THAT IT WAS 2 BROKEN CHORDS IN MY TIRES. NEW TIRES ALL AROUND WERE PURCHASED. BACK IN TO SERVICE CENTER LESS THAT 2 WEEK LATER FOR SAME RUMBLE STRIP NOISE...TOLD THAT NEW TIRES NEEDED BALANCED. SERVICE CENTER SUPPOSEDLY BALANCED TIRES. BACK IN TO SERVICE CENTER IN LESS THAN A MONTH AGAIN WITH SAME RUMBLE STRIP NOISE...TOLD THAT THE NEW TIRES WERE ACTUALLY TOO HARD OF A COMPOUND. THEY WERE MADE FOR A HEAVY DUTY TRUCK, NOT A LIGHT DUTY SUV. SERVICE CENTER TOLD ME THAT THERE WAS NOTHING FURTHER THAT COULD BE DONE FOR MY USED MDX EXCEPT NEW TIRES. ISSUE WAS DROPPED FOR APPROX. 4 MONTHS UNTIL THE RUMBLE STRIP NOISE CONTINUED TO GET WORSE, SO ON MY 4TH TRIP TO THE SERVICE CENTER WITH THE SAME RUMBLE STRIP NOISE THAT I HAVE HAD SINCE JANUARY...TECH AND I WENT FOR A RIDE TOGETHER. AT THAT TIME, I WAS TOLD THE NOISE THAT I WAS HEARING WAS "WIND BLOWING ACROSS MY HOOD"! ON THAT VISIT, I STOOD MY GROUND AND TOLD THEM TO CHECK IT OVER CLOSER AND NOT CALL ME UNTIL THEY FOUND OUT THE REAL PROBLEM AS I WAS NOT TAKING IT HOME WITH ME! FINALLY AFTER 4 TRIPS TO THE ACURA SERVICE CENTER, MY TORQUE CONVERTER GOT CHANGED OUT. WHEN I ASKED THEM TO LOOK AT THE TRANSMISSION TO MAKE SURE THERE WERE NO ISSUES WITH IT, I WAS TOLD THERE HAD ALREADY BEEN WORK DONE MY TRANSMISSION SO WHEN I ASKED FOR THE PAPERWORK ON IT...THE SERVICE CENTER COUNDL NOT PROVIDE IT TO ME - EVEN THOUGH THEY SAID THEY WOULD! I PURCHASED THE EXTENDED ARRANTY FOR ISSUS JUST LIKE THIS AND NOW I CAN'T EVEN GET THE SERVICE CENTER TO DO THE WORK AND PROVE TO ME THAT THE TRANSMISSION IS NOT GOING TO LOCK UP ON ME GOING DOWN THE ROAD! I AM A SINGLE MOTHER WITH A YOUNG SON AND WAS ASSURANCE HE IS SAFE. HELP! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427796September 28, 2011
POWER TRAIN
ANOTHER 2004 MDX TRANSMISSION ISSUE.JUTTER OCCURING BETWEEN THE SPEEDS OF 25-45 MPH.DEALER CLAIMS THIS IS NOT UNDER WARRANTY ANY LONGER(100,000 MILES ON CAR) AND THERE HAVE BEEN VERY FEW COMPLAINTS ON THIS PROBLEM.AFTER TAKING THE ISSUE OF NEEDING A NEW TRANSMISSION TO CORPORATE,I WAS TOLD THEY WOULD COVER ONLY A PORTION OF THE COST. MY PORTION WOULD BE 2500.00. THIS IS ABSURD. ACURA KNOWS FULL WELL THAT A PROBLEM EXISTS AND SHOULD STAND BY THEIR VEHICLES. THEY HAVE CERTAINLY LOST ME AS A THREE TIME BUYER OF THEIR VEHICLES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426268September 19, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM
OPEN TAILGATE CREATES ELECTRICAL DRAIN THAT KILLS THE BATTERY IN A FEW HOURS WITH NO LIGHTS TURNED ON OR ANY OTHER OBVIOUS SIGNS OF BATTERY DRAINAGE INDICATION. THE ISSUE SEEMS TO APPLY ONLY TO VEHICLES EQUIPPED WITH POWER TAILGATE. MULTIPLE COMPLAINTS FOUND ON THE INTERNET REPORTED BY OTHER VEHICLE OWNERS. THIS IS A MAJOR SAFETY ISSUE SINCE PEOPLE MAY NOT BE ABLE TO START ENGINE ON THEIR VEHICLE JUST AFTER HAVING TAILGATE OPEN FOR A RELATIVELY SHORT TIME. ACURA CUSTOMER RELATIONS DEPARTMENT WAS CONTACTED OVER THE PHONE BUT REFUSED TO ADMIT THE FACT OF ELECTRICAL DESIGN OR A COMPONENT ISSUE AND SUGGESTED ME TO HAVE THE VEHICLE DIAGNOSTIC DONE AT MY OWN EXPENSE IN THE NEAREST DEALERSHIP. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425235September 13, 2011
POWER TRAIN
WHILE LEAVING A PARKING LOT AND COMING TO A STOP PRIOR TO ENTERING TRAFFIC, THE CAR LURCHED FORWARD WHILE BRAKING. THIS HAS OCCURRED 3 ADDITIONAL TIMES SINCE THAT INITIAL EPISODE. CONCURRENTLY, THE TRANSMISSION BEGAN TO SHIFT ROUGHLY. I EXPERIENCED "MICRO LURCHES" WHILE ACCELERATING AND DECELERATING; UNDER 40MPH. THESE LURCHES WHILE SHIFTING ARE NOT PRESENT WHEN SPEEDS EXCEED 55 MPH. THE ACURA DEALER INITIALLY INDICATED THERE WERE NO PROBLEMS AS NO COMPUTER ANOMALIES WERE DETECTED. AFTER MULTIPLE COMPLAINTS, ACURA SENT A TECHNICIAN TO INVESTIGATE. HE EXPERIENCED THE "MICRO-LURCHES" ON A TEST DRIVE WITH ME AND AFTER CONSULTATION WITH ACURA, AGREED TO REPLACE THE TORQUE CONVERTER. HOWEVER, THEY MAINTAIN THAT THERE IS NO COMPUTER DATA TO EXPLAIN THE UNANTICIPATED ACCELERATIONS I EXPERIENCED AND THEREFORE ACURA DOES NOT ACKNOWLEDGE THAT THERE IS A PROBLEM. I BELIEVE THAT THESE INTERMITTENT EPISODES OF UNANTICIPATED ACCELERATIONS REPRESENT A SAFETY PROBLEM. DURING MY LAST CONVERSATION WITH ACURA (800382-2238 X 115185), I WAS INFORMED THAT THERE WAS NOTHING FURTHER THEY PLAN TO DO. I INDICATED THAT I WOULD BE FILING A COMPLAINT WITH THE NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425305September 13, 2011
ENGINE AND ENGINE COOLING
WE ARE CURRENTLY LEASING A 2011 ACURA MDX AND ARE EXPERIENCING A PINGING OR ENGINE KNOCK AT LOWER RPM. I HAD A SERVICE TECHNICIAN TEST DRIVE THE CAR AND HE RECOGNIZED THE NOISE AND STATED THAT ACURA IS AWARE OF THE PROBLEM BUT DOES NOT HAVE A FIX FOR THE PROBLEM. WHEN I ASKED IF THERE WAS POTENTIAL DAMAGE HAPPENING TO THE ENGINE, I WAS TOLD NOT TO BE CONCERNED. WEEKS AND MONTHS LATER THE NOISE IS STILL APPARENT "SOUNDS LIKE A DIESEL TRUCK" AND I AM BEGINNING TO FEEL A LACK OF POWER. I CONTACTED ACURA CUSTOMER SERVICE DIRECTLY AND I SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT ACURA THAT TOLD ME THEY ARE AWARE OF THE PROBLEM BUT THERE IS STILL NO FIX FROM THEIR ENGINEERS. I AM REPORTING THIS ISSUE TO HOPEFULLY GAIN SOME TRACTION FOR THE ACURA ENGINEERS TO FOCUS THEIR EFFORTS ON CREATING A SOLUTION TO THE PROBLEM. I HAVE HAD GREAT SUCCESS WITH THE ACURA BRANDIN THE PAST. HOWEVER I AM DISAPPOINTED THAT I AM BEING TOLD THAT I HAVE TO DEAL WITH A PREMIUM SUV THAT SOUNDS LIKE A DIESEL TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424603September 10, 2011
POWER TRAIN
SHUDDERING IN TRANSMISSION BETWEEN 35MPH AND 45MPH AND LACK OF POWER. TOOK IT TO THE DEALER AND THEY SAID HONDA HAS A SERVICE BULLETIN ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424089September 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2006 ACURA MDX. THE CONTACT STATED AFTER GETTING OUT OF HIS VEHICLE, IT BEGAN TO ROLL BACKWARDS CRASHING INTO ANOTHER VEHICLE. THE POLICE WERE NOT NOTIFIED NOR WAS ANYONE INJURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HIM THAT THE IGNITION KEY CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,200. UPDATED 10/4/11 *CN THE CONSUMER STATED THE VEHICLE WOULD ROLL IN ANY GEAR POSITION. THE CONSUMER WAS ABLE TO REMOVE THE KEY FROM THE IGNITION WITH THE HEAR STILL IN DRIVE. THE DEALER PERFORMED A PCM UPDATED AND REPROGRAM. UPDATED 01/19/12
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10423859September 6, 2011
STEERING, WHEELS
I LEASE A 20111 ACURA SUV MDX VEHICLE FROM THE KAREN BRADLEY DEALERSHIP IN WOOD BRIDGE VIRGINIA ON THE 15 JULY 2011. AFTER PICKING UP THE VEHICLE, WHILE DRIVING ON MY WAY HOME I FELT VIBRATION IN THE STEERING WHEEL AND THE STEERING WHEEL FELT LOOSE. I CALLED THE SALES PERSON TO REPORT THE MATTER HE TOLD ME TO BRING THE VEHICLE IN THE NEXT DAY 16 JULY 2011 TEST DRIVE ANOTHER NEW MDX AND COMPARE IT TO MINE, I DID SO AND IT DID NOT HAVE ANY VIBRATION NOR WAS THE STEERING WHEEL LOOOSE. THE SERVICE PERSON CHECKED THE TIRE PRESSURE ON MY VEHICLE AND SAID THERE YOU GO IT IS GOOD/FIX NOW. THE PROBLEM WAS NOT FIXED. I CALLED THE SALES PERSON AGAIN TO INFORM HIM THAT THE PROBLEM WAS NOT FIXED HE SAID THAT IT WAS TOO LATE THE SERVICE SHOP IS CLOSED AND WILL NOT BE OPENED UNTIL MONDAY 18 JULY 2011. HE TOLD ME TO BRING THE VEHICLE IN ON THE 18 JULY 2011. I TOOK THE VEHICLE IN ON 18 JULY 2011 THEY DID THE REPAIR AND SAID IT IS FIXED UNFORTUNATELY THE PROBLEM WAS NOT FIXED. I TOOK THE VEHICLE IN ON 19 JULY 2011 THIS IS THE THIRD TIME THEY DID THE REPAIR AND SAID IT IS FIXED UNFORTUNATELY THE PROBLEM WAS NOT FIXED. THEY TOLD ME THEY NEED MORE TIME TO ASSESS THE VEHICLE AND DO THE REPAIR. THEY ASKED ME TO BRING THE VEHICLE IN ON 23 JULY 2011, THIS IS THE FOURTH TIME. THEY GAVE ME THE MOST DISGUSTING UNSAFE VEHICLE TO DRIVE AS A LOANER VEHICLE WHILE FIXING MY VEHICLE. THEY KEPT THE VEHICLE UNTIL THE 28 JULY 2011. ON THE 28 JULY 2011 THEY CALLED ME TO COME AND PICKED UP MY VEHICLE AND TOLD ME THAT THE PROBLEM WAS FIXED. THE PROBLEM IS NOT FIXED I MADE SEVERAL ATTEMPTS TO CONTACT THE SALES PERSON AND THE SERVICE PERSON; I ALSO SEND THE SALES PERSON SEVERAL TEXTS MESSAGES NEITHER OF THEM RETURNED MY CALL. MY FAMILY AND I ARE IN FEAR, TRAUMATIZED, AND AFRAID TO USE AND RIDE IN THIS VEHICLE THIS IS A SAFETY ISSUE AND I AM REQUESTING THAT THE VEHICLE BE EXCHANGE OR MY MONEY BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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