Service-Bulletin

2021-2023 Jeep Wrangler, Gladiator USB Port Inoperative

If your 2021-2023 Jeep Wrangler or Gladiator's center console USB port is not working, or if Apple CarPlay/Android Auto is intermittent, a technical service bulletin (NHTSA ID 10251845) indicates a cable replacement is needed to resolve the issue.

Byeditor david chen2023 Jeep Wrangler
2023 Jeep Wrangler — Jeep Wrangler USB inoperative
Editorial illustration generated for this article.
Jeep Wrangler USB inoperativeJeep Gladiator USB inoperativeApple CarPlay not working JeepAndroid Auto not working JeepJeep center console USB portNHTSA ID 10251845Floor Console USB Inoperative"Apple Carplay/Android Auto? does not work or is intermittently working"Jeep USB cable replacement2021 Jeep Wrangler
Jeep Gladiator
2021–2023
Jeep Wrangler
2021–2022

Owners of 2021-2023 Jeep Wrangler and Gladiator models may encounter an issue where the floor console USB port becomes inoperative. This problem can lead to difficulties with smartphone integration features like Apple CarPlay and Android Auto. This technical service bulletin, documented under NHTSA ID 10251845, addresses the diagnostic and repair procedure for this specific concern.

Symptoms of an Inoperative USB Port

If you own a 2021-2023 Jeep Wrangler or Gladiator, you might notice that the USB port located in the center console bin is not functioning correctly. The primary symptoms reported by customers include the USB port being completely inoperative or working intermittently. This directly impacts the functionality of connected devices, leading to the specific complaint: "Apple Carplay/Android Auto? does not work or is intermittently working" when a device is plugged into the port. This issue means your Jeep Wrangler USB inoperative condition is likely due to the cable.

Diagnosis and Trigger Conditions

The condition is typically identified when a customer attempts to use the center console USB port for charging or data transfer, particularly for Apple CarPlay or Android Auto. If the device fails to connect, charge, or if the connection is unstable, it indicates the presence of this issue. The problem specifically points to the physical integrity or connection of the USB cable within the console.

Repair Procedure Summary

To resolve the Jeep Wrangler USB inoperative condition, the manufacturer communication (NHTSA ID 10251845) outlines a straightforward repair. The recommended solution involves replacing the center console USB cable. This procedure aims to restore full functionality to the USB port, ensuring reliable connection for charging and smartphone integration features.

Owner Action

If you are experiencing an inoperative or intermittent USB port in your 2021-2023 Jeep Wrangler or Gladiator, and features like Apple CarPlay or Android Auto are affected, it is recommended to contact your authorized Jeep dealership. Explain the symptoms you are experiencing, referencing the potential need for a center console USB cable replacement as outlined in manufacturer communications. The dealership will be able to diagnose the issue and perform the necessary repair.


Source: NHTSA ID 10251845

Frequently Asked Questions

What does 'Floor Console USB Inoperative' mean for my Jeep?
This means the USB port located in your Jeep's center console is not working or is only working intermittently. This can prevent your smartphone from connecting for charging or using features like Apple CarPlay and Android Auto.
Which Jeep models are affected by the USB port issue?
This issue primarily affects 2021-2023 Jeep Wrangler and Jeep Gladiator vehicles. Owners of these models may experience an inoperative USB port in the floor console.
How is the inoperative USB port fixed in my Jeep Wrangler?
According to manufacturer communication NHTSA ID 10251845, the fix for an inoperative USB port, which causes the "Apple Carplay/Android Auto? does not work or is intermittently working" message, involves replacing the center console USB cable.
Will my Apple CarPlay or Android Auto work if my Jeep Wrangler USB is inoperative?
No, if your Jeep Wrangler USB is inoperative or working intermittently, it will directly impact the functionality of Apple CarPlay and Android Auto, as these systems rely on a stable connection through the USB port.

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