2021-2023 Jeep Wrangler, Gladiator USB Port Inoperative
If your 2021-2023 Jeep Wrangler or Gladiator's center console USB port is not working, or if Apple CarPlay/Android Auto is intermittent, a technical service bulletin (NHTSA ID 10251845) indicates a cable replacement is needed to resolve the issue.
Também se aplica a
- Jeep Gladiator
- 2021–2023
- Jeep Wrangler
- 2021–2022
Owners of 2021-2023 Jeep Wrangler and Gladiator models may encounter an issue where the floor console USB port becomes inoperative. This problem can lead to difficulties with smartphone integration features like Apple CarPlay and Android Auto. This technical service bulletin, documented under NHTSA ID 10251845, addresses the diagnostic and repair procedure for this specific concern.
Symptoms of an Inoperative USB Port
If you own a 2021-2023 Jeep Wrangler or Gladiator, you might notice that the USB port located in the center console bin is not functioning correctly. The primary symptoms reported by customers include the USB port being completely inoperative or working intermittently. This directly impacts the functionality of connected devices, leading to the specific complaint: "Apple Carplay/Android Auto? does not work or is intermittently working" when a device is plugged into the port. This issue means your Jeep Wrangler USB inoperative condition is likely due to the cable.
Diagnosis and Trigger Conditions
The condition is typically identified when a customer attempts to use the center console USB port for charging or data transfer, particularly for Apple CarPlay or Android Auto. If the device fails to connect, charge, or if the connection is unstable, it indicates the presence of this issue. The problem specifically points to the physical integrity or connection of the USB cable within the console.
Repair Procedure Summary
To resolve the Jeep Wrangler USB inoperative condition, the manufacturer communication (NHTSA ID 10251845) outlines a straightforward repair. The recommended solution involves replacing the center console USB cable. This procedure aims to restore full functionality to the USB port, ensuring reliable connection for charging and smartphone integration features.
Owner Action
If you are experiencing an inoperative or intermittent USB port in your 2021-2023 Jeep Wrangler or Gladiator, and features like Apple CarPlay or Android Auto are affected, it is recommended to contact your authorized Jeep dealership. Explain the symptoms you are experiencing, referencing the potential need for a center console USB cable replacement as outlined in manufacturer communications. The dealership will be able to diagnose the issue and perform the necessary repair.
Source: NHTSA ID 10251845
Frequently Asked Questions
- What does 'Floor Console USB Inoperative' mean for my Jeep?
- This means the USB port located in your Jeep's center console is not working or is only working intermittently. This can prevent your smartphone from connecting for charging or using features like Apple CarPlay and Android Auto.
- Which Jeep models are affected by the USB port issue?
- This issue primarily affects 2021-2023 Jeep Wrangler and Jeep Gladiator vehicles. Owners of these models may experience an inoperative USB port in the floor console.
- How is the inoperative USB port fixed in my Jeep Wrangler?
- According to manufacturer communication NHTSA ID 10251845, the fix for an inoperative USB port, which causes the "Apple Carplay/Android Auto? does not work or is intermittently working" message, involves replacing the center console USB cable.
- Will my Apple CarPlay or Android Auto work if my Jeep Wrangler USB is inoperative?
- No, if your Jeep Wrangler USB is inoperative or working intermittently, it will directly impact the functionality of Apple CarPlay and Android Auto, as these systems rely on a stable connection through the USB port.
What Jeep Wrangler owners report
Counted from the records in our database across 41 model years.
- 18,838
- Owner complaints
- 104
- Recalls
- 2,758
- Service bulletins
- 572
- Crashes reported
- 552
- Fires reported
- 435
- Injuries reported
The 2023 model year
378 complaints, the 20th most of 41 model years on file. Owners reported 11 crashes, 7 fires and 8 injuries for this year, which also has 16 recalls on file.
Equipment and Electrical System, the system this article covers, accounts for 3,711 of 18,838 complaints (20%), including 203 for 2023.
Complaints by model year
| 2006 | 730 | |
|---|---|---|
| 2007 | 1,750 | |
| 2008 | 1,904 | |
| 2010 | 686 | |
| 2012 | 836 | |
| 2018 | 1,827 | |
| 2019 | 747 | |
| 2021 | 963 | |
| 2023 | 378 | |
| 2024 | 970 |
Most-reported systems
- Steering — 3,929
- Electrical System — 3,613
- Power Train — 2,470
- Engine — 2,406
- Fuel System — 2,015
Latest recalls for the 2023 model year
- 26V363000 — Steering (Jun 2026) — Park outside
- 25V741000 — Electrical System (Oct 2025) — Park outside
- 25V710000 — Electrical System (Oct 2025)
Recent owner reports about equipment and electrical system
Upon starting vehicle, the instrumentation cluster has lost all power. There was a recall for this issue prior and jeep is stating that my vehicle was not part of the recall.
Read owner complaints →Aug 6 2026 turtle limp mode came on. Lost power. Sept 5,6 turtle mode came on. Slowed to a crawl with several cars behind me. Oct 3 turtle limp mode came on. Lost power thru intersection. Thankfully no oncoming traffic. Oct 4 turtle limp mode came on.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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