2021 Hyundai Wireless CarPlay Disconnects

Symptoms of Intermittent Wireless CarPlay Disconnection

Owners of certain 2021 Hyundai models may observe that their Wireless CarPlay system intermittently disconnects. This issue specifically occurs when the vehicle is actively using Wireless CarPlay. When the connection drops, a specific message appears on the vehicle's radio screen.

The primary symptom is the unexpected loss of the Wireless CarPlay connection. This can interrupt navigation, music playback, and hands-free communication. This manufacturer communication, NHTSA ID 10185443, identifies this specific problem, which is related to the vehicle's ELECTRICAL SYSTEM.

Owner-Facing Warning Message

When the Wireless CarPlay system disconnects, a clear warning message is displayed on the radio screen. This message is:

• "Phone Not Responding. Please reconnect it and try again"

This verbatim message indicates the system's inability to maintain a connection with the paired phone via Wireless CarPlay. If you see this message, it confirms the presence of the issue described in this TSB.

What Owners Should Do

If you are experiencing your Hyundai Wireless CarPlay disconnects intermittently and seeing the "Phone Not Responding" message, it is recommended to contact your authorized Hyundai dealership. While this manufacturer communication identifies the symptom, it does not detail a specific repair procedure or a software update. However, dealerships are equipped to diagnose and address issues related to the vehicle's electrical system and infotainment components.

Explain the symptoms you are experiencing, specifically mentioning the intermittent Wireless CarPlay disconnections and the exact message "Phone Not Responding. Please reconnect it and try again" that appears on your radio screen. Referencing NHTSA ID 10185443 may also help the service technician quickly identify the known issue.

Source: NHTSA ID 10185443