2021 Hyundai Wireless CarPlay Disconnects
Owners of certain 2021 Hyundai models may experience intermittent Wireless CarPlay disconnections, accompanied by a "Phone Not Responding" message. This manufacturer communication, NHTSA ID 10185443, addresses the issue.
Also applies to
- Hyundai Accent
- 2021
- Hyundai Elantra
- 2021
- Hyundai Kona
- 2021
- Hyundai Palisade
- 2021
- Hyundai Santa Fe
- 2021
- Hyundai Sonata
- 2021
- Hyundai Veloster
- 2021
- Hyundai Venue
- 2021
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Symptoms of Intermittent Wireless CarPlay Disconnection
Owners of certain 2021 Hyundai models may observe that their Wireless CarPlay system intermittently disconnects. This issue specifically occurs when the vehicle is actively using Wireless CarPlay. When the connection drops, a specific message appears on the vehicle's radio screen.
The primary symptom is the unexpected loss of the Wireless CarPlay connection. This can interrupt navigation, music playback, and hands-free communication. This manufacturer communication, NHTSA ID 10185443, identifies this specific problem, which is related to the vehicle's ELECTRICAL SYSTEM.
Owner-Facing Warning Message
When the Wireless CarPlay system disconnects, a clear warning message is displayed on the radio screen. This message is:
- "Phone Not Responding. Please reconnect it and try again"
This verbatim message indicates the system's inability to maintain a connection with the paired phone via Wireless CarPlay. If you see this message, it confirms the presence of the issue described in this TSB.
What Owners Should Do
If you are experiencing your Hyundai Wireless CarPlay disconnects intermittently and seeing the "Phone Not Responding" message, it is recommended to contact your authorized Hyundai dealership. While this manufacturer communication identifies the symptom, it does not detail a specific repair procedure or a software update. However, dealerships are equipped to diagnose and address issues related to the vehicle's electrical system and infotainment components.
Explain the symptoms you are experiencing, specifically mentioning the intermittent Wireless CarPlay disconnections and the exact message "Phone Not Responding. Please reconnect it and try again" that appears on your radio screen. Referencing NHTSA ID 10185443 may also help the service technician quickly identify the known issue.
Source: NHTSA ID 10185443
Frequently Asked Questions
- What is the main problem addressed by NHTSA ID 10185443?
- NHTSA ID 10185443 addresses the issue where Wireless CarPlay in certain 2021 Hyundai models may intermittently disconnect, showing a "Phone Not Responding" message.
- What message will I see if my Hyundai Wireless CarPlay disconnects?
- If your Hyundai Wireless CarPlay disconnects, you will see the message "Phone Not Responding. Please reconnect it and try again" appear on your vehicle's radio screen.
- Which Hyundai models are affected by the intermittent Wireless CarPlay disconnection?
- This issue affects 2021 Hyundai Tucson, Santa Fe, Palisade, Accent, Venue, Elantra, Sonata, Kona, and Veloster models.
- What should I do if my 2021 Hyundai Wireless CarPlay disconnects frequently?
- If your 2021 Hyundai Wireless CarPlay disconnects frequently, it is recommended to contact your Hyundai dealership and describe the symptoms, mentioning the "Phone Not Responding" message and referencing NHTSA ID 10185443.
What Hyundai Tucson owners report
Counted from the records in our database across 22 model years.
- 6,738
- Owner complaints
- 37
- Recalls
- 564
- Service bulletins
- 276
- Crashes reported
- 145
- Fires reported
- 256
- Injuries reported
The 2021 model year
80 complaints, the 18th most of 22 model years on file. Owners reported 2 crashes, 3 fires and 7 injuries for this year, which also has 1 recall on file.
Electrical System, the system this article covers, accounts for 849 of 6,738 complaints (13%), including 12 for 2021.
Complaints by model year
| 2012 | 255 | |
|---|---|---|
| 2013 | 266 | |
| 2015 | 229 | |
| 2016 | 1,626 | |
| 2017 | 1,095 | |
| 2018 | 399 | |
| 2019 | 385 | |
| 2021 | 80 | |
| 2022 | 509 | |
| 2025 | 451 |
Most-reported systems
- Engine — 2,451
- Power Train — 1,273
- Electrical System — 849
- Service Brakes — 761
- Forward Collision Avoidance — 432
Latest recalls for the 2021 model year
- 20V543000 — Service Brakes, Hydraulic (Sep 2020) — Park outside
Recent owner reports about electrical system
loss of info system loss of all dash lights when I turn the engine off most of the time I loose all electrical systems (will not start for at least 15 minutes) if doors lock I can only unlock the drivers door with the auxiliary key.
Read owner complaints →In October 2025, while the vehicle was still under Hyundai’s 5-year warranty, an authorized Hyundai dealership diagnosed a significant electrical failure affecting the ABS/ESC system on my 2021 Hyundai Tucson.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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