2023-2024 Honda CR-V Drip Mold Investigation
American Honda Motor Co., Inc. (AHM) is actively seeking specific 2023-2024 Honda CR-V vehicles that exhibit a 'Drip Mold Not Set/Detaching/Loose' condition. This initiative aims to understand the root cause of the issue before any repairs are attempted.
Gilt auch für
- Honda CR-V
- 2023
What's Happening with the Honda CR-V Drip Mold Issue
American Honda Motor Co., Inc. (AHM) has initiated an investigation into certain 2023-2024 Honda CR-V vehicles. The focus is on customer complaints regarding the "drip mold not set, detaching or loose" condition. This effort, identified as a "Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose," aims to thoroughly understand the underlying cause of this problem.
AHM emphasizes the importance of inspecting affected vehicles before any repair attempts are made. This proactive approach ensures that valuable diagnostic information is not lost, which is crucial for developing a comprehensive solution.
Symptoms Owners May Notice
Owners of 2023-2024 Honda CR-V vehicles might observe that the drip mold on their vehicle is not properly seated, appears to be detaching, or feels loose. This is a visual symptom that can be confirmed by a simple inspection.
Is Your 2023-2024 Honda CR-V Affected? (Qualifiers)
AHM is specifically interested in vehicles that meet a precise set of criteria to ensure the investigation focuses on relevant cases. Your Honda CR-V drip mold issue must meet these requirements:
- The vehicle's VIN must begin with '7FA'.
- You or a technician must be able to visually confirm the "drip mold not set, detaching or loose" condition. This requires taking at least one wide-angle and one close-up photograph of the issue.
- The vehicle must not have been involved in any collision.
- No prior repair attempts for this specific drip mold issue should have been made.
Important: Do Not Attempt Repairs Yet
It is critical that no repairs are attempted on the drip mold issue if your vehicle meets the qualifiers. AHM explicitly states that they wish to inspect the vehicle before any repair of any kind. This ensures that the original condition can be thoroughly analyzed to determine the root cause.
What Owners Should Do
If your 2023-2024 Honda CR-V exhibits the "drip mold not set, detaching or loose" condition and meets all the qualifying criteria, you should contact your local authorized Honda dealership. The dealership personnel, specifically the Service Managers or Advisors, are instructed to handle this as a "PRIORITY/ACTION REQUIRED" item.
Your dealership will then need to contact Honda's Technical Information & Support (TIS) group via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will require specific vehicle information to record your case and provide further instructions. Be prepared to provide the model year, model name, a description of the issue (e.g., "Drip Mold Not Set/Detaching/Loose"), and your VIN.
Why This Investigation Matters
Participating in this investigation is crucial for both owners and Honda. By allowing AHM to inspect vehicles with the Honda CR-V drip mold issue, owners contribute to a better understanding of the problem. This data helps Honda identify the root cause, potentially leading to a permanent fix or a future service campaign. As a token of appreciation, dealer personnel who successfully identify and report a qualifying vehicle that is accepted as a candidate for inspection may receive a VISA gift card.
NHTSA ID: 10249198
Frequently Asked Questions
- What is the 'Drip Mold Not Set/Detaching/Loose' issue on the Honda CR-V?
- The 'Drip Mold Not Set/Detaching/Loose' issue refers to the condition where the drip mold, an exterior trim piece, on certain 2023-2024 Honda CR-V vehicles is not properly installed, appears to be coming off, or feels loose to the touch. American Honda Motor Co., Inc. is investigating this problem.
- Which Honda CR-V models are affected by the drip mold investigation?
- This investigation specifically targets certain 2023-2024 Honda CR-V vehicles. To qualify for the investigation, the vehicle's VIN must start with '7FA', and it must meet other specific criteria outlined in the 'Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose' communication.
- What should I do if my 2023-2024 Honda CR-V has a loose drip mold?
- If your 2023-2024 Honda CR-V has a 'Drip Mold Not Set/Detaching/Loose' condition and meets the specified qualifiers (VIN starts with 7FA, no prior collision or repair, visual confirmation), you should contact your Honda dealership. It is important not to attempt any repairs before the vehicle is inspected by American Honda as part of their investigation.
- Why is Honda collecting information on the Honda CR-V drip mold issue?
- American Honda Motor Co., Inc. is collecting information and inspecting vehicles to better understand the cause of the 'Drip Mold Not Set/Detaching/Loose' condition. This data is crucial for diagnosing the root problem and developing an effective, long-term solution for affected vehicles.
What Honda CR-V owners report
Counted from the records in our database across 30 model years.
- 16,579
- Owner complaints
- 75
- Recalls
- 1,403
- Service bulletins
- 854
- Crashes reported
- 183
- Fires reported
- 689
- Injuries reported
The 2024 model year
482 complaints, the 12th most of 30 model years on file. Owners reported 31 crashes, 1 fire and 18 injuries for this year, which also has 5 recalls on file.
Structure, the system this article covers, accounts for 680 of 16,579 complaints (4%), including 20 for 2024.
Complaints by model year
| 2007 | 887 | |
|---|---|---|
| 2008 | 963 | |
| 2011 | 554 | |
| 2014 | 587 | |
| 2015 | 673 | |
| 2017 | 1,779 | |
| 2018 | 2,163 | |
| 2019 | 1,107 | |
| 2023 | 633 | |
| 2024 | 482 |
Most-reported systems
- Electrical System — 2,593
- Air Bags — 2,404
- Engine — 2,379
- Steering — 1,901
- Forward Collision Avoidance — 1,423
Latest recalls for the 2024 model year
- 26V663000 — Tires (Oct 2026)
- 26V366000 — Tires (Jun 2026)
- 24V763000 — Fuel System, Gasoline (Oct 2024)
Recent owner reports about structure
On 17 July 2026, I was attempting to park in a handicap parking place at May Washington Hospital Center. The outdoor parking lot is to the right of the hospital entrance and consists of several terraced rows with each terrace a few feet below the one above…
Read owner complaints →The contact owns a 2024 Honda CR-V Hybrid. The contact stated that the trunk was not designed with a safety barrier at the entry, causing a propane tank to roll out of the vehicle upon opening the trunk.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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