2023-2024 Honda CR-V Drip Mold Investigation

What's Happening with the Honda CR-V Drip Mold Issue

American Honda Motor Co., Inc. (AHM) has initiated an investigation into certain 2023-2024 Honda CR-V vehicles. The focus is on customer complaints regarding the "drip mold not set, detaching or loose" condition. This effort, identified as a "Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose," aims to thoroughly understand the underlying cause of this problem.

AHM emphasizes the importance of inspecting affected vehicles before any repair attempts are made. This proactive approach ensures that valuable diagnostic information is not lost, which is crucial for developing a comprehensive solution.

Symptoms Owners May Notice

Owners of 2023-2024 Honda CR-V vehicles might observe that the drip mold on their vehicle is not properly seated, appears to be detaching, or feels loose. This is a visual symptom that can be confirmed by a simple inspection.

Is Your 2023-2024 Honda CR-V Affected? (Qualifiers)

AHM is specifically interested in vehicles that meet a precise set of criteria to ensure the investigation focuses on relevant cases. Your Honda CR-V drip mold issue must meet these requirements:

• The vehicle's VIN must begin with '7FA'.
• You or a technician must be able to visually confirm the "drip mold not set, detaching or loose" condition. This requires taking at least one wide-angle and one close-up photograph of the issue.
• The vehicle must not have been involved in any collision.
• No prior repair attempts for this specific drip mold issue should have been made.

Important: Do Not Attempt Repairs Yet

It is critical that no repairs are attempted on the drip mold issue if your vehicle meets the qualifiers. AHM explicitly states that they wish to inspect the vehicle before any repair of any kind. This ensures that the original condition can be thoroughly analyzed to determine the root cause.

What Owners Should Do

If your 2023-2024 Honda CR-V exhibits the "drip mold not set, detaching or loose" condition and meets all the qualifying criteria, you should contact your local authorized Honda dealership. The dealership personnel, specifically the Service Managers or Advisors, are instructed to handle this as a "PRIORITY/ACTION REQUIRED" item.

Your dealership will then need to contact Honda's Technical Information & Support (TIS) group via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will require specific vehicle information to record your case and provide further instructions. Be prepared to provide the model year, model name, a description of the issue (e.g., "Drip Mold Not Set/Detaching/Loose"), and your VIN.

Why This Investigation Matters

Participating in this investigation is crucial for both owners and Honda. By allowing AHM to inspect vehicles with the Honda CR-V drip mold issue, owners contribute to a better understanding of the problem. This data helps Honda identify the root cause, potentially leading to a permanent fix or a future service campaign. As a token of appreciation, dealer personnel who successfully identify and report a qualifying vehicle that is accepted as a candidate for inspection may receive a VISA gift card.

NHTSA ID: 10249198