2021-2022 Honda Civic & CR-V Display Flashes TSB

What Honda is Investigating

American Honda Motor Co., Inc. (AHM) has issued a "Request for Info: 2020-2022 Civic & CR-V Center Display Flashes" communication to its dealerships. The manufacturer is actively searching for specific 2020-2021 Honda Civic and 2020-2022 Honda CR-V vehicles that exhibit a customer complaint of the center display flickering, flashing, or frozen. This data collection effort aims to better understand the root cause of this condition before any repair attempts are made.

Symptoms and Qualifying Conditions

Owners may notice their vehicle's center display flickering, flashing, or becoming completely frozen. If your 2021 Honda Civic, 2021 Honda CR-V, or 2022 Honda CR-V is experiencing these symptoms, it might qualify for Honda's information collection program. Honda is specifically interested in vehicles that meet the following criteria:

• The vehicle is not an LX trim model.
• The display is not completely blank or black; it shows flickering, flashing, or a frozen image.
• The issue must be consistently reproducible.
• No repair, including a battery reset, has been attempted for this specific issue.

Important Owner Information

It is crucial for owners to understand that Honda is requesting information before any repair is attempted. This means if your vehicle's center display is flickering, flashing, or frozen, you should not try to fix it yourself or have a third party attempt a repair, including a battery reset, prior to contacting your dealership. This communication, identified by NHTSA ID 10250725, is directed to dealership personnel, and owners will not receive direct notification from Honda regarding this data collection.

What Owners Should Do

If your 2021-2022 Honda Civic or CR-V exhibits the center display flickering, flashing, or frozen issue and meets the qualifying conditions, you should contact your authorized Honda dealership. Inform them about the issue and that you believe your vehicle may qualify for the information collection program mentioned in the "Request for Info: 2020-2022 Civic & CR-V Center Display Flashes" communication. The dealership's Technical Information & Support (TIS) department will then need to email [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST) to provide vehicle information and receive further instructions.

Information Required from Dealerships

When contacting TIS, dealerships are instructed to include specific information in their email. This includes the vehicle's model year, model name, a description of the issue (e.g., "center display flickering, flashing, or frozen"), and the VIN. The email body should also contain the dealer number, the referring technician's name, a phone number, current mileage, and the DPTS#.

Technician Incentive

As a gesture of appreciation, Honda will provide a VISA gift card to dealer technicians who identify and report a qualifying vehicle that is accepted into the information collection program. This encourages accurate reporting and helps Honda gather the necessary data to address the Honda Civic display flashes issue.

Source: NHTSA ID 10250725