2021-2023 Honda Center Display Flickering Issues

American Honda Motor Co., Inc. (AHM) has issued a "Request for Info: 2020-2023 Civic, CR-V, Passport & Pilot Center Display Issues" to its dealerships, indicating an active investigation into problems with the center display in several popular models. This communication, identified by NHTSA ID 11005269, aims to gather crucial data from affected vehicles before any repair attempts are made. The goal is to better understand why some center displays are experiencing "flickering, flashing, or frozen" conditions.

Symptoms of the Center Display Issue

Owners of certain 2021-2023 Honda Civic, CR-V, Pilot, and Passport vehicles may notice their center display exhibiting specific malfunctions. The primary symptoms under investigation are the "center display flickering," "flashing," or becoming "frozen." It's important to note that for Civic and CR-V models, the "frozen" screen condition is specifically being investigated.

Important Warnings for Owners

Honda has provided clear guidelines for dealerships and, by extension, for owners. If your vehicle is experiencing the "Honda center display flickering" or related issues, it is critical to understand the following:

• Do not attempt any repairs: Honda explicitly states that they want to collect information from the vehicle "prior to you attempting a repair of any kind." This means owners should not try to fix the issue themselves or have independent shops attempt repairs before Honda has had a chance to evaluate the vehicle.
• No LX trim Civics or CR-Vs: For Civic and CR-V models, vehicles with the LX trim are excluded from this information-gathering effort.
• Display must not be blank or black: The issue must involve a display that is "flickering, flashing, or frozen," but still visible. A completely blank or black screen does not qualify for this specific investigation.
• Issue must be duplicatable: The problem with the center display must be reproducible, meaning it can be observed by the dealership technician.
• No prior repair attempts: Vehicles that have already had a repair attempt for this specific issue will not be considered for this information collection.

Diagnosis and Trigger Conditions

Honda is interested in vehicles that meet specific criteria to ensure the collected data is relevant to the ongoing investigation. Beyond the model and year, the vehicle's center display must be actively demonstrating the "flickering, flashing, or frozen" symptom. The display should not be completely dark or blank. Furthermore, the issue must be consistently reproducible, allowing technicians to observe the malfunction.

Manufacturer's Investigation

American Honda Motor Co., Inc. is actively searching for vehicles that exhibit these display issues. The company's Technical Information & Support (TIS) group is leading this effort to gather comprehensive data. This information will help Honda engineers pinpoint the root cause of the "Honda center display flickering" and develop an appropriate solution. This is an information-gathering phase, not a recall or a standard repair bulletin.

What Owners Should Do

If you own a 2021-2023 Honda Civic, CR-V, Pilot, or Passport and your vehicle's center display is "flickering, flashing, or frozen," and it meets the qualifiers mentioned above, you should contact your authorized Honda dealership. The dealership personnel will then contact Honda's Technical Information & Support (TIS) group. TIS will provide instructions on how to proceed, which may involve collecting specific vehicle information. This proactive step by owners is crucial for Honda to understand and address the problem effectively.

NHTSA ID: 11005269