2021-2023 Honda Display Flickering, Flashing, Frozen

American Honda Motor Co., Inc. (AHM) has issued an urgent request for information regarding certain 2021-2023 Honda Civic, CR-V, Pilot, and Passport vehicles. The manufacturer is investigating customer complaints related to the vehicle's center display, specifically when it is "flickering, flashing, or frozen". This effort, identified by NHTSA ID 11004269, aims to gather crucial data to better understand the underlying cause of these conditions before any repair attempts are made.

Symptoms of the Display Issue

Owners of affected Honda models may observe their vehicle's center display exhibiting several distinct issues. The primary symptoms include the "center display flickering, flashing, or frozen". For Honda Civic and CR-V models, a "frozen screen condition" is a specific symptom of interest. These display anomalies can be intermittent or constant, impacting the usability and visibility of the infotainment system.

Conditions for Reporting to Honda

Honda is interested in collecting information only from vehicles that meet specific criteria. If your vehicle is experiencing the "Honda Civic display flickering" or similar issues, it must satisfy the following conditions for Honda to consider it for data collection:

• For Civic and CR-V models, LX trim vehicles are excluded from this information request.
• A "frozen screen condition" is only acceptable for Civic and CR-V models.
• The display must not be completely blank or black; it must be exhibiting flickering, flashing, or freezing behavior.
• The issue must be consistently duplicatable, meaning it can be reproduced reliably.
• Crucially, no repair attempts should have been made for this specific issue prior to reporting.

Important Warnings for Owners

It is vital for owners to understand the specific conditions under which Honda is collecting this information. If your vehicle's display is completely blank or black, it does not fit the criteria for this particular investigation. Furthermore, Honda explicitly states that "No repair has been attempted for this issue" should be true for any vehicle submitted for review. Attempting repairs before contacting Honda could disqualify your vehicle from this information-gathering process.

What Owners Should Do

If your 2021-2023 Honda Civic, CR-V, Pilot, or Passport is experiencing the described center display issues and meets the qualifiers, you should contact your authorized Honda dealership. The dealership's service department will then communicate with Honda's Technical Information & Support (TIS) team. TIS will require specific vehicle information and provide further instructions on how to proceed with the information collection.

When reporting the issue, ensure your dealership provides the following details to Honda:

• Your vehicle's Model Year
• Your vehicle's Model Name
• A clear description of the issue, such as "Honda Civic display flickering" or "center display frozen"
• Your vehicle's VIN

Additionally, the dealership will provide their number, your name, a best phone number to be reached, the current mileage of the vehicle, confirmation that the vehicle meets all five qualifiers, and a DPTS#.

American Honda is offering a VISA gift card as a gesture of appreciation to dealership personnel who successfully identify and report a qualifying vehicle that becomes a candidate for their data collection efforts.

Source: NHTSA ID 11004269