2023-2024 Audi e-tron Virtual Cockpit Superimposed Display TSB

Audi has released Technical Service Bulletin (TSB) 90 24 20 2072430/3 to address a software issue causing content to appear superimposed in the virtual cockpit display of certain 2023-2024 Audi e-tron models. This issue, specifically the Audi e-tron superimposed display, affects various e-tron variants, including the e-tron, e-tron Sportback, e-tron GT, RS e-tron GT, Q8 e-tron, Q8 Sportback e-tron, SQ8 e-tron, and SQ8 Sportback e-tron.

This bulletin, dated August 28, 2024, supersedes previous bulletins, including Group 90 number 24-73 dated January 24, 2024, and TSB 2072430. It provides guidance for dealers and informs owners about the ongoing development of a permanent solution for the Audi e-tron superimposed display problem.

Symptoms

Owners may observe the following symptom related to the Audi e-tron superimposed display:

• "Content is displayed in the information line on top of other content in the Audi virtual cockpit."

This complaint specifically occurs when the virtual cockpit is set to the "classic performance layout," which features a power meter in the center of the display. The issue does not manifest in other display layouts.

Technical Background

The root cause of this display anomaly is identified as a software issue within the instrument cluster. Audi is actively working on a resolution for this problem.

Important Warnings for Owners

Audi has provided a critical instruction regarding this issue:

• Do not replace any components for this condition since this will not resolve the customer's concern.

Replacing parts will not fix the superimposed display problem, as it is software-related. Owners should be aware of this to avoid unnecessary repairs or costs.

Current Status and Expected Solution

As of the bulletin's release, a definitive solution for the Audi e-tron superimposed display is currently under development. Audi anticipates that a software update or other fix will be available by the end of the 4th quarter of 2024. This timeline is subject to change.

Owner Action

If you own a 2023-2024 Audi e-tron, e-tron GT, or RS e-tron GT and are experiencing the superimposed content in your virtual cockpit, you should:

1. Contact your authorized Audi dealer to report the concern.
2. The dealer will create a Pending Service Solutions (PSS) record in the PSS application. This record helps Audi track the prevalence of the issue and ensures you are notified when a solution becomes available.

This TSB, identified as 90 24 20 2072430/3, is informational only and does not fall under standard Audi warranty claims for repair at this time, as the solution is still pending.

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Source: NHTSA ID: 11007252