2021 Audi e-tron Service Action 93N1 Software Update

Audi has issued a dealer communication regarding a revision to Service Action 93N1, which pertains to a software update for the remaining range display in the 2021 Audi e-tron. This notice, dated February 14, 2024, informs dealership personnel that updates have been made to the work instructions for this campaign.

This communication, identified as 93N1_REV20240214, emphasizes the importance of ensuring all dealer staff involved with campaign-related responsibilities thoroughly review the revised circular. The updated instructions are published in ELSA and Service References in Elsa2Go, Audi's technical information systems for dealerships. The primary goal of Service Action 93N1 is to modify the remaining range display on affected Audi e-tron vehicles.

What is Service Action 93N1?

Service Action 93N1 is an Audi campaign designed to implement a software update specifically for the remaining range display. For electric vehicles like the 2021 Audi e-tron, an accurate and reliable range display is crucial for owner confidence and trip planning. Software updates often address calibration, accuracy, or display logic to ensure the information presented to the driver is as precise as possible.

While this specific dealer communication is a revision notice, it highlights Audi's ongoing commitment to refining vehicle systems through software enhancements. The original Service Action 93N1 would have detailed the specific reasons for the software update and the benefits it provides to the vehicle's range calculation and display.

Why an Accurate Range Display Matters

For owners of the 2021 Audi e-tron, the remaining range display is a key piece of information. It directly impacts decisions about charging, route planning, and overall driving experience. Inaccurate or inconsistent range readings can lead to range anxiety or unexpected disruptions during travel. A software update, as part of Service Action 93N1, aims to enhance the reliability and precision of this critical vehicle function, contributing to a better ownership experience.

What This Revision Means for Dealers and Owners

This particular communication is a revision to existing work instructions for Service Action 93N1. This means that the procedure for performing the software update on the 2021 Audi e-tron has been refined or clarified. For dealership technicians, it ensures they have the most current and accurate steps to follow, minimizing errors and ensuring the update is applied correctly. For owners, it means that when their vehicle undergoes Service Action 93N1, it will be performed using the latest, most effective procedures.

Important Warnings for Dealerships

The communication explicitly states that all dealer personnel should be aware of this notice to effectively address customer questions. It also instructs dealers to discard any previously printed paper copies of the work instructions and replace them with the most current version from ELSA and Elsa2Go. This ensures consistency and accuracy across all service operations related to Service Action 93N1.

What Owners Should Do

If you own a 2021 Audi e-tron and have questions about the remaining range display or Service Action 93N1, it is recommended to contact your authorized Audi dealership. They can check if your vehicle is affected by the service action and provide details on the software update. Since this is a dealer communication about a revision to work instructions, there are no specific immediate actions required from owners beyond being aware of the campaign.

NHTSA Source Citation

This information is based on Audi Dealer Communication NHTSA ID 10250343, dated February 14, 2024.