2021 Audi e-tron Portable Charging Unit Campaign 93K8

Audi has issued Campaign 93K8 concerning the "Portable Charging Unit Default Setting and Cable" for certain 2021 models, including the Audi e-tron, A7, and Q5. This campaign requires active participation from vehicle owners to ensure the service can be completed efficiently.

What is Campaign 93K8?

Campaign 93K8 is a service action focused on the Audi e-tron portable charging unit and its associated cables. Audi acknowledges that campaigns like this can be challenging for customers due to the need for preparation. The primary goal is to ensure the portable charging unit functions correctly with its default settings and cables, emphasizing that "communication is key!" for a smooth process.

What Owners Need to Bring to the Dealership

To complete Campaign 93K8, customers are specifically requested to bring the following items to their service appointment. These items are crucial for the service to be performed:

• The control unit of the portable charger.
• The vehicle cable with the vehicle charging connector.
• The power cable with the power plug designed for household sockets.
• The power cable with the plug for 220/240V industrial sockets.

For Audi e-tron owners, an image of these necessary parts is included in the owner's manuals, which can serve as a visual aid to confirm the correct items are brought to the appointment.

Preparing for Your Service Appointment

Audi advises dealerships to implement certain best practices to ensure a smooth experience for owners. This includes adding a 2- to 3-day lead time for scheduling Campaign 93K8 appointments, allowing for customer follow-up. Dealers should also ensure that recipients are added for this campaign to facilitate follow-up by phone or text and reiterate the preparation steps.

When scheduling, customers should be reminded of the specific equipment needed for 93K8. If you are utilizing mobile service for this campaign, it is crucial to ensure that all required parts for your Audi e-tron portable charging unit are with your vehicle at the time of service.

Important Information Regarding Battery Recycling

Audi has established a temporary, no-cost service for the transportation and recycling of specific lithium batteries and modules. This program covers 12V and 48V mHEV lithium batteries, as well as Electric Vehicle (EV) and Plug-in Hybrid Electric (PHEV) lithium-ion batteries and modules that are replaced under warranty. This service is provided in partnership with Kinsbursky Brothers Intl. (KBI) and was extended to expire on June 30, 2022, until a national recycling program is launched.

Covered Part Numbers:

• 4N0915105B
• 4N0915105D
• 4M0915105B

To utilize this service, dealers must follow these steps:

1. Complete the form "EV or PHEV Battery Module Recycling Request Form". One form is required per battery or module.
2. Use the form "Lithium-ion Battery Evaluation for Ground Transportation" to perform and document the battery/module assessment. A copy of this document must be retained.
3. Send an email to KBI at [email protected]. The email should include both completed forms. The subject line must be "Audi Recycling Request, (Dealer code), (VIN)".
4. KBI will contact the requestor specified in the form to make the necessary arrangements and notify them if additional information is needed.

These forms can also be found on ServiceNet under the Electric/PHEV Vehicles tab. For questions regarding battery recycling, you can contact KBI at 800-502-9258.

What Owners Should Know:

• "No reimbursement to already recycled batteries or modules. This service only covers modules or batteries currently at the dealer."
• This no-cost service is only applicable to EV and PHEV lithium-ion batteries and modules replaced under warranty.

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Source: NHTSA ID 10212156