2022 Audi e-tron Delivery Guidelines Checklist

This document, titled "Audi Delivery Guidelines," serves as a detailed checklist for dealerships preparing and delivering the 2022 Audi e-tron, e-tron Sportback, and e-tron GT models. It ensures that every new vehicle undergoes a thorough inspection and that customers receive a complete orientation to their new electric vehicle's features and documentation. The 2022 Audi e-tron delivery guidelines cover everything from initial quality checks to advanced driver assistance system explanations.

Delivery Inspection

Before customer delivery, the dealership must complete a final vehicle quality inspection. This includes:

• Inspecting the exterior for any damage, dings, dents, and surface scratches.
• Verifying that the vehicle is equipped as specified and that all accessories have been installed.
• Checking the interior for cleanliness, grease marks, and damage.
• Ensuring floor mats are securely locked in place.
• Setting tire pressures to "normal customer load" conditions and calibrating (storing) the Tire Pressure Monitoring System (TPMS).
• Repairing all defects prior to customer delivery.
• Completing myAudi registration, Audi connect trial activation, and key user verification. This includes ensuring the customer has agreed to Audi connect Terms & Conditions and has set the 4-digit S-PIN in the myAudi smartphone app.
• Completing the Key User Pairing in the vehicle (if equipped).
• Providing a completed Audi phone box registration form to the customer (if equipped).

Customer Priority Topics

The guidelines include sections for recording customer-specific priority topics and the desired duration for discussing these topics during handover.

Priority Delivery Topics

Key features and systems to be covered during customer orientation include:

• Voice Recognition
• Navigation System
• EV specific features in MMI & myAudi App
• Audio System (with smart phone integration)
• Door Locks/Keyless Entry
• Trunk/Hatch/Tailgate - Hard to Open/Close
• Tire Pressure Monitoring System - Indicators
• Cruise Control System

Exterior Features

Dealers are instructed to:

• Locate the charging port and explain AC/DC operation to the customer.
• Review the new exterior/interior electric door handle concept.

Interior Driver Controls

Comprehensive explanations of interior controls are required, such as:

• Instrument cluster, driver information systems, and steering wheel controls.
• Demonstrating how to operate exterior and interior lights.
• Explaining Ambient LED interior lighting settings (if equipped).
• Automatic climate control, power outlets, and the glove box.
• Power windows, including power retention until the front door is opened, one-touch up/down operation, and pinch protection.
• Power-adjustable, heated exterior side mirrors with power-folding & auto-dimming.
• Rear side window sunshades (if equipped).
• Panoramic sunroof with tilt, slide, and power sunshade features.
• Auto-dimming interior rear view mirror with digital compass & Integrated Toll Module.
• Garage door opener (HomeLink®) in the lower MMI touch screen.
• Power soft-closing doors (if equipped).
• Electric rear window defogger with automatic timed shut-off feature.
• Power trunk open/close with hands-free trunk release.

Steering and Seating Features

For steering, the dealer should demonstrate the multifunction steering wheel, tilt and telescopic adjustable steering column, steering wheel mounted regen shift paddles, and heated steering wheel (if equipped). They must also explain the Hands on Detection steering wheel to customers with driver assistance packages.

Seating instructions include demonstrating how to adjust seats, explaining heated front and rear seats (three-step), folding rear seats with passthrough, rear LED reading lights, ventilated front seats (three-step), the "Passenger Side Airbag Off" light, LATCH childseat-mounting points, spare tire access and cargo floor, and massage seat functions (if equipped).

Owner's Documents

The dealership is responsible for reviewing all owner's documents with the customer, including:

• Owner's manual, MMI® manual, and other manuals as equipped.
• The Quick Questions & Answers Guide from the glove box.
• Explaining "Text to Phone" features and the Audi Technology website.
• The Tire Warranty Booklet, explaining coverage from the manufacturer.
• The Warranty & Maintenance Booklet, ensuring the PDI stamp and vehicle identification label are present.
• Reviewing the recommended maintenance schedule.
• The Lemon Law Rights Booklet or Lemon Law Notice.
• Providing Audi Care information.
• Helping the customer program the 24-hour Roadside Assistance number (1-800-411-9988) into their phone.

Infotainment System

Extensive instructions are provided for the infotainment system, such as:

• Showing how to set the charge limit to 80% for daily use to extend battery life.
• Demonstrating vehicle preconditioning and charging timers via myAudi App.
• Explaining battery and power meters in the virtual cockpit and "range mode" setting in MMI.
• Showing how to activate e-tron mode for Virtual Cockpit via MMI.
• Explaining the "hospitality" feature for automatic release of the charging port during DC charging.
• Explaining Auto/Manual regen and how to set it via MMI.
• Reviewing MMI® controls and basic functionality, including customization options.
• Discussing the Bang & Olufsen® sound system (if equipped), MMI® Navigation plus, MMI® touch-with handwriting-recognition technology, and the SD card slot.
• Explaining SiriusXM® Satellite Radio with a 90-day trial subscription, showing presets, and customizing listening preferences. This includes differences between SAT and IP channels through the On Demand category in SiriusXM with 360L equipped vehicles.
• Checking radio settings, ensuring 'Online additional data' is toggled on, and 'online station tracking' is set to Automatic.
• Demonstrating HD Radio™™ Technology scanning, tuning, and seek functions.
• Explaining voice control (customer must accept EULA for online recognizer).
• Discussing BLUETOOTH® wireless technology & streaming audio.
• Audi smartphone interface: Apple® CarPlay and Google™™ Android Auto integration.
• Audi connect® with a six-month trial subscription and Audi connect® CARE features.
• Wi-Fi® hotspot capabilities and 4G LTE connectivity.
• Explaining the Nav-Data-Update process via over-the-air updates.
• Showing how to manually set the clock, daylight savings time, and time zone.
• Reviewing the Audi Phone Box Customer Form.

Orientation Drive and Vehicle Systems

During an orientation drive, the dealer should explain:

• Boost mode by putting the transmission in S.
• E-sound for pedestrians while the vehicle is in Drive or Reverse.
• Use of paddle shifters for recuperation, explaining that the e-tron will recuperate using the brake pedal even if shifters are not used.
• The mechanical brake usage for cleaning brake discs (typically once a day during the first deceleration from >45mph).
• Electromechanical parking brake.
• Tire pressure monitoring system (TPMS).
• Charge door (1) and charge plug (2) emergency release (red cable (1), yellow cable (2) under hood LHD side), explaining that the yellow cable must be operated (pulled) slowly.
• Adaptive air suspension.

Driver Assistance Systems

Key driver assistance features to be explained include:

• Audi advanced key - keyless start, stop and entry.
• Windshield wiper and washer functions.
• Parking system plus with 3D top view camera system (360° view, four cameras, front and rear acoustic sensors) (if equipped).
• Parking system plus with rear view camera (front and rear acoustic sensors).
• Park Assist.
• Cruise control with coast, resume and accelerate features.
• Adaptive cruise control with stop & go (if equipped).
• Adaptive Cruise Assist, Turn Assist, Intersection Assistant, Traffic Jam Assist, Predictive Efficiency Assist, and Active lane assist with emergency assistant.
• Traffic sign recognition.
• Audi pre sense® basic & front, and Audi pre sense® 360 (includes pre sense® side).
• Audi drive select.
• Audi side assist with Audi pre sense® rear: Rear Cross Traffic Alert & Vehicle exit warning (if equipped).
• High-beam assistant (if equipped).
• Head-up display with navigation and assistance systems information (if equipped).

Wrap-up and Certification

The orientation drive concludes with a tour of the service department and an introduction to the Service Manager and Service Consultant. Dealers should set up the first service appointment and offer to program the service department's phone number into the customer's phone. They should also offer to add the Audi Technologist phone number (1-855-750-TECH (8324)) to the customer's contacts.

The Audi Brand Specialist certifies that all operations have been completed in accordance with Audi Procedures and Quality Standards. The customer then signs to confirm that the vehicle is clean and free of problems, all keys and owner's documentation have been received, and they are satisfied with the features and controls explanations, ensuring the 2022 Audi e-tron delivery guidelines have been fully met.

NHTSA ID: 10187908