Volvo XC90 Complaints

1,540 consumer complaints on file.

#10169892October 3, 2006
WHEELS, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
DT*: THE CONTACT STATED THE VEHICLE MANUFACTURER INSTALLED THE WRONG SIZE TIRES ON THE VEHICLE CAUSING THE TIRES TO WEAR PREMATURELY. THE SERVICE DEALER ORDERED A NEW SET OF TIRES IN A SMALLER SIZE. THE WHEEL BALL BEARINGS ALSO HAD TO BE REPLACED AFTER A KNOCKING SOUND WAS DETECTED. THE SERVICE DEALER DETERMINED THIS WAS DUE TO NOT ENOUGH GREASE IN THE WHEELS. THE CONTACT ALSO EXPRESSED CONCERN OVER THE SEAT BELT WARNING INDICATOR, WHICH WILL ONLY ACTIVATE AND ILLUMINATE AS THE VEHICLE STARTS AND WILL NOT STAY ON FOR THE RIDE DURATION IF THE SEAT BELT IS NOT WORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168668September 19, 2006
SUSPENSION:REAR
I HAVE A 2004 VOLVO XC90 WITH ROUGHLY 40,000 MILES. I JUST HAD THE REAR WHEEL BEARING REPLACED FOR THE SECOND TIME. THE FIRST TIME WAS AT ROUGHLY 10,000 MILES. I AM VERY CONCERNED THAT THEY HAVE FAILED TWICE. I UNDERSTAND THAT IF THE CONDITION OF THE BEARINGS IS BAD ENOUGH, THE WHEEL CAN FALL OFF. I FEEL VOLVO SHOULD EXTEND THE WARRANTY ON THIS BEYOND 4 YEARS OR 50,000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168086September 12, 2006
TIRES:TREAD/BELT
DT*: THE CONTACT STATED WHILE ROUTINE MAINTENANCE AT 15,000 MILES WAS PERFORMED, IT WAS DETERMINED ALL FOUR TIRES WERE 60% WORN, AND SHOULD BE REPLACED. THESE ARE PIRELLI SCORPION TIRES.*AK UPDATED 10/25/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166434August 24, 2006
ELECTRICAL SYSTEM:IGNITION
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PLACED IN PARK WITH THE IGNITION TURNED ON, THE DRIVER ATTEMPTED TO TURN OFF THE IGNITION WHILE STANDING OUTSIDE THE VEHICLE AND THE VEHICLE ROLLED FORWARD AND CRASHED INTO THE GARAGE. NO INJURIES WERE SUSTAINED. THERE WAS MODERATE DAMAGE TO THE FRONT OF THE VEHICLE AND THE GARAGE. THE POLICE WERE NOT ALERTED. THE VEHICLE WAS TOWED TO A DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS ALERTED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10165775August 17, 2006
SUSPENSION:REAR
DT*: THE CONTACT STATED THERE WAS A CONTINUOUS HUMMING NOISE THAT BECAME LOUDER AS THE VEHICLE SPEED INCREASED; THE HUMMING WAS PRESENT AT ALL SPEEDS. THE DEALERS SERVICE MECHANIC DETERMINED THE PROBLEM WAS THE HUB AND BEARING ASSEMBLY IN THE LEFT REAR WHEEL. THE PART WAS REPLACED AND THE MANUFACTURER WAS NOTIFIED. *AK UPDATED 09/05/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165879August 16, 2006
STEERING:LINKAGES:TIE ROD ASSEMBLY
2004 VOLVO XC90 FRONT RIGHT TIRE BECAME DISCONNECTED FROM THE AXLE AND COLLAPSED UNDER THE VEHICLE. UPON INSPECTION MECHANIC DETERMINED THAT THE TIE ROD SNAPPED IN HALF. *KB THE VEHICLE WAS TOWED TO A DEALER AND THE TECHNICIAN FOUND OUT THAT THERE HAD BEEN A RECALL ON THE TIE ROD (RECALL 06V155000). THE TIRE RODS WERE REPLACED ON BOTH SIDE UNDER THE RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165560August 15, 2006
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WE HAD TRAVELED ABOUT 200 MILES IN THE MORNING WITH NO PROBLEMS WITH THE CAR. WE STARTED OUT AFTER LUNCH, WENT ABOUT 200 YARDS, AND SMELLED A FAINT BURNING SMELL WE THOUGHT WAS OUTSIDE THE CAR. AFTER ABOUT ANOTHER 200 YARDS, WE WERE AT A TOLL BOOTH ENTERING THE THROUGH WAY, AND THE BRAKES DID NOT RESPOND PROPERLY; THERE WAS NO WARNING LIGHT. WE PULLED OVER IMMEDIATELY, AND THERE WAS SMOKE UNDER THE DASHBOARD. WE GOT OUT. WITHIN FIVE MINUTES THE CAR WAS TOTALLY ENGULFED IN FLAMES, DESPITE ATTEMPTS TO PUT IT OUT WITH FIRE EXTINGUISHERS. CAR WAS DESTROYED DESPITE FIRE TRUCK TRYING TO PUT OUT FLAMES. THANK GOD NO ONE WAS HURT. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10163449July 25, 2006
STEERING:LINKAGES:TIE ROD ASSEMBLY
I TOOK MY 2005 VOLVO XC-90 TO THE DEALERSHIP TO HAVE THE OUTER TIE RODS REPLACED IN CONJUNCTION WITH A RECALL NOTICE I RECEIVED FROM VOLVO. WHEN I ARRIVED AT THE DEALERSHIP, I WAS TOLD BY THE SERVICE ADVISER THAT I SHOULD HAVE THE REAR WHEELS ALIGNED BECAUSE THEY WERE FINDING THAT WHEN THIS RECALL SERVICE WAS BEING PERFORMED, THE REAR WHEELS NEEDED ALIGNMENT AS WELL AS THE FRONT WHEELS. I WAS ALSO TOLD THAT VOLVO WOULD BE PAYING FOR THE FRONT WHEELS TO BE ALIGNED, BUT THAT I WOULD HAVE TO PAY FOR THE REAR WHEEL ALIGNMENT AT THE SPECIAL PRICE OF $59.95. I DECLINED THE REAR WHEEL ALIGNMENT BECAUSE I FELT IT WOULD BE FOOLISH TO PAY FOR SOMETHING LIKE THIS BEFORE KNOWING WHETHER A PROBLEM REALLY EXISTED. SEVERAL HOURS LATER, I RECEIVED A CALL FROM THE DEALERSHIP SAYING THAT THEY WERE WORKING ON MY CAR AND THAT MY REAR WHEELS REALLY DID NEED TO BE ALIGNED. NOT KNOWING WHAT ELSE TO DO, I CONSENTED TO PAY TO HAVE THE WORK DONE. I RETURNED FROM THE DEALERSHIP WITH THE RECALL WORK COMPLETED AND MY WALLET HAVING BEEN EMPTIED OF $66.37 ($59.95 + TAX AND MISCELLANEOUS CHARGES). I DECIDED TO WRITE TO YOU SINCE I BELIEVE THIS WHOLE PROCESS IS BLATANTLY UNFAIR TO THE CONSUMER. VOLVO RECALLS DEFECTIVE PARTS BUT ONLY PAYS FOR THE FRONT WHEELS TO BE ALIGNED, YET THE DEALERSHIP IS SAYING THAT THEY ARE FINDING THAT ALL OF THE WHEELS NEED TO BE REALIGNED? MY CAR IS ABOUT 15 MONTHS OLD, AND I HAD MY 15,000 MILE SERVICE DONE IN EARLY JUNE. AT THAT TIME, MY WHEELS WERE ROTATED AND BALANCED AND NOTHING WAS SAID INDICATING I HAD AN ALIGNMENT PROBLEM EITHER IN THE FRONT OR THE REAR OF THE CAR. IT SEEMS TO ME THAT VOLVO IS TAKING ADVANTAGE OF ITS CUSTOMERS BY HAVING THEM COME IN TO HAVE PARTS REPLACED "FREE" OF CHARGE ONLY TO WALK OUT WITH A BILL FOR "NECESSARY" SERVICES WHICH ARE "NOT COVERED". I DON'T KNOW IF OTHERS HAVE EXPERIENCED THIS, BUT I WANTED TO GO ON RECORD WITH WHAT HAPPENED TO ME. THANK YOU FOR YOUR TIME AND ATTENTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161497July 5, 2006
POWER TRAIN:AXLE HUBS
AN UPDATE TO ODI #10068267 REGARDING RIGHT REAR WHEEL BEARING FAILURE. THIS FAILURE ORIGINALLY OCCURRED AT 22K MILES. ANOTHER FAILURE OCCURRED IN MAY 2006 (SAME WHEEL) AT 52K MILES. I REFUSED TO PAY FOR THE REPAIR WHICH WAS OVER $250. EVENTUALLY NEGOTIATED PAYING 50% OF THE LABOR AT DEALER COST (ABOUT $60) WITH VOLVO PICKING UP THE COST OF THE PART. WAS TOLD LATER BY A DIFFERENT DEALER SERVICE REPRESENTATIVE THAT 'WHEEL BEARING FAILURES ARE FREQUENT ON THE XC90' AND THAT 'THE PART IS NOT ROBUST ENOUGH FOR THE SIZE OF THE VEHICLE'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161073June 29, 2006
ELECTRICAL SYSTEM
MY 2004 XC90 AWD BEGAN EXPERIENCING ODD ELECTRICAL PROBLEMS THIS SPRING AT ABOUT 45000 MILES. WHILE DRIVING AT CRUISING SPEED, THE VEHICLE WOULD SUDDENLY AND WITHOUT WARNING EXPERIENCE A HARD JERK FOLLOWED BY ACTIVATION OF THE WINDSHIELD WIPERS AND LOSS OF POWER TO THE RADIO. FIRST TIME, THE DEALER COULD NOT REPLICATE THE PROBLEM BUT DOWNLOADED ELECTRICAL SOFTWARE UPDATES. SAME THING SECOND TIME AND BACK TO DEALER, AGAIN COULD NOT REPLICATE, AND THEY DOWNLOADED TRANSMISSION UPDATES FOCUSING MORE ON THE JERKING ISSUE. THIRD TIME IT HAPPENED, I CONTINUED TO DRIVE THE CAR TO THE DEALER SO THEY COULD SEE WHAT I WAS EXPERIENCING. ON THE WAY THERE, I HAD COMPLETE LOSS OF ELECTRICAL POWER: NO POWER TO SPEEDOMETER, TO GAS GAUGE, TO WINDOWS, TO AIR CONDITIONING, RADIO, ETC. ALSO HAD LESS THAN FULL POWER TO DRIVE WITH. THE DEALER AGAIN DOWNLOADED ELECTRICAL SOFTWARE UPDATES AND GAVE ME THE VEHICLE BACK. SAME PROBLEM FOR 4TH TIME THIS FRIDAY AND THEY TELL ME THEY HAVE PUT NEW COMPUTER INTO CAR. FORTUNATELY THERE HAVE NOT BEEN ANY DEATHS OR CRASHES, BUT THIS DEFECT CAUSES A SERIOUS SAFETY PROBLEM WITHOUT ANY WARNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160147June 19, 2006
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE FIRE IN THE FRONT PASSENGER SIDE OF THE ENGINE COMPARTMENT - LOOKING FOR ANY PROBLEMS NOTED WITH THIS MAKE / MODEL - ONLY THE COMPUTER SYSTEM AND HEADLIGHT FOR THE VEHICLE IS LOCATED IN THIS AREA. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10159755June 13, 2006
STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE FRONT END TIE ROD BROKE SUDDENLY ON OUR 2004 VOLVO XC90 BRINGING THE CAR TO A COMPLETE HALT JUST AFTER MY SON HAD PULLED ON TO THE EXIT RAMP AFTER DRIVING 35 MILES ON A MAJOR 6 LANE HIGHWAY IN NEW JERSEY. WE WERE SOOOO LUCKY. VOLVO REPLACED BOTH FRONT END TIE RODS WITH WHAT THEY CLAIM TO BE A NEW AND IMPROVED TIE ROD. WE STILL QUESTION THE SAFETY OF THE CAR AT THIS POINT AND WILL NOT ALLOW OUR TEENAGERS TO DRIVE IT ON THE HIGHWAY. VOLVO USA HAS BEEN ANTAGONISTIC WITH US ABOUT TAKING BACK THE CAR BUT OUR LOCAL DEALER IS WILLING TO TRADE IT FOR ANOTHER VOLVO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157037May 9, 2006
ELECTRICAL SYSTEM
I BOUGHT A 2006 VOLVO XC90 OCEAN RACE (LIMITED EDITION) SUV ON 3/21/06. THE MORNING OF 3/25/06, MY CAR WOULD NOT START. VOLVO ROADSIDE ASSISTANCE JUMP STARTED THE VEHICLE, WHICH I THEN DROVE BACK TO THE DEALERSHIP. THE BATTERY TESTED FINE, AND THE VEHICLE WAS RETURNED TO ME. ON 4/27/06, AGAIN THE CAR WOULD NOT START. VEHICLE WAS RETURNED TO ME ON 4/29, NO-CHARGE INVOICE SAYS "REPLACE ENGINE MANAGEMENT AND STARTER RELAYS. RECHECKED NUMEROUS TIMES, O.K." CAR AGAIN FAILED TO START 5/3/06. IT IS NOW 5/9 AND 'SPECIAL' VOLVO FIELD TECH SEEM CLUELESS AS TO THE PROBLEM. THEY CLAIM TO HAVE CHECKED "EVERYTHING THOROUGHLY", AND NOW SAY THEY WANT TO PUT 20 -40 MILES ON MY NEW VEHICLE, ATTEMPTING TO "RECREATE THE DEAD BATTERY SCENARIO". SOUNDS MIGHTY DESPERATE AND ILLOGICAL, CONSIDERING THE CAR INTERMITTENTLY AND UNPREDICTABLY FAILED TO START ONLY AFTER 10-24 HOURS OF BEING PARKED. I FEEL THAT ALL THAT $ I SPENT HAS PROVIDED ME WITH LITTLE MORE THAN VARIOUS LOANER CARS, TRIPS TO AND FROM THE DEALERSHIP, MAJOR INCONVENIENCES, HEADACHES, AND A GROWING UNEASINESS WITH VOLVO'S RELIABILITY AND SERVICE TECHS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156932May 7, 2006
TIRES:TREAD/BELT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
BRAKE PROBLEM AT 13000 MILES AND AGAIN AT 25000, COSTLY REPAIR, THE TRUCK WEIGHS 6000 LBS AND BRAKE SYSTEM IS NOT ADEQUATE FOR VEHICLE. CALIPER HAD TO BE REPLACED ON NEW VEHICLE! PLEASE INVESTIGATE, I KNOW THIS WILL HAPPEN AGAIN, BRAKES HAVE EXCESSIVE DUST, WEAR FAST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155345April 14, 2006
VEHICLE SPEED CONTROL
PULLING INTO A STORE PARKING LOT WITH MY FOOT ON THE BRAKE AND OPERATING AT VERY SLOW SPEED, THE VEHICLE DRAMATICALLY ACCELERATED BY ITSELF CAUSING A WRECK AGAINST A TREE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10151980March 6, 2006
SUSPENSION:REAR
DT*: THE CONTACT STATED WHILE DRIVING AT 20MPH, THE RIGHT REAR WHEEL DETACHED FROM THE VEHICLE. THE RIGHT REAR WHEEL BEARING HAD FRACTURED AND WAS IDENTIFIED AS THE ROOT OF THE PROBLEM. THE VEHICLE WAS TOWED TO THE LOCAL DEALER FOR INSPECTION; HOWEVER NO REPAIRS WERE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151203February 25, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, POWER TRAIN:CLUTCH ASSEMBLY
I AM EXPERIENCING CONTINUING SAFETY PROBLEMS WITH MY VOLVO XC90. THIS VEHICLES ALL WHEEL DRIVE (AWD) SYSTEM IS MALFUNCTIONING WITHOUT WARNING AND AT RANDOM TIMES. THIS RESULTS IN UNPREDICTABLE AND ERRATIC VEHICLE HANDLING WHICH CREATES SERIOUS SAFETY ISSUES TO THE VEHICLES DRIVER AND OCCUPANTS. THIS HAS BEEN OCCURRING FOR AT LEAST ONE YEAR AND WAS CONFIRMED AND DOCUMENTED BY A VOLVO DEALER DURING THE SUMMER OF 2005. I MUST POINT OUT THIS SAFETY PROBLEM INVOLVES AN ACTIVE SYSTEM THAT CANNOT BE CONTROLLED, ADJUSTED OR DISABLED BY THE VEHICLES DRIVER. THIS SAFETY PROBLEM CAUSED AN ACCIDENT DURING THE WINTER OF 2005. AT THAT TIME, THE ALL WHEEL DRIVE SYSTEM FAILED SUDDENLY AND WITHOUT WARNING ON A SNOW COVERED ROAD. THIS CAUSED SUDDEN AND UNCONTROLLED FRONT WHEEL SPIN WHICH LED TO A LOSS OF VEHICLE CONTROL AND WITH THE VEHICLE SLIDING OFF A ROAD. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE BACK ON THE ROAD. THE VOLVO DEALER THAT CONFIRMED THE PROBLEM HAS MADE SEVERAL FAILED ATTEMPTS TO REPAIR IT. THEY HAVE DOCUMENTED COMMUNICATION PROBLEMS WITHIN THE VEHICLES HIGH SPEED NETWORK AND RELOADED VEHICLE SOFTWARE. THEY HAVE ALSO REPLACED: 1) THE VEHICLES FRONT WHEEL SENSORS, 2) THE MFI MODULE USED FOR VEHICLE DIAGNOSTICS, 3) THE BCM MODULE USED BY THE AWD SYSTEM, AND 4) THE AWD AOC UNIT WITH CLUTCH AND TRANSMISSION. NONE OF THIS HAS RESOLVED THE SAFETY PROBLEMS I AM EXPERIENCING FROM THIS VEHICLE. THIS VOLVO DEALER HAS TOLD ME THE PROBLEM CANNOT BE REPAIRED BECAUSE: 1) THE VEHICLES DIAGNOSTIC SYSTEM DOES NOT REPORT ANY DIAGNOSTIC CODES, 2) THEIR OWN TECHNICIANS CANNOT DIAGNOSE THE PROBLEM, AND 3) VOLVO TECHNICIANS CANNOT DETERMINE THE PROBLEM. MY REQUESTS TO VOLVO CARS OF NORTH AMERICA HAVE BEEN IGNORED OR REJECTED, EVEN BY VOLVO CONSUMER AFFAIRS AND VOLVO REGIONAL MANAGERS. I AM LEFT TO DRIVING A VEHICLE WITH OBVIOUS SAFETY PROBLEMS THAT CANNOT BE DIAGNOSED OR REPAIRED BY ANYONE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10149708February 8, 2006
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
DT*: THE CONTACT STATED THE TOWING CAPACITY LISTED IN THE OWNER'S MANUAL CONFLICTS WITH A BROCHURE PROVIDED BY THE DEALER. THE BROCHURE MADE NO MENTION OF THIRD ROW SEATING HAVING AN IMPACT ON TOWING CAPACITY WHILE THE OWNER'S MANUAL INDICATED THE THIRD ROW SEATING REDUCED TOWING CAPACITY. WHILE TOWING A SNOWMOBILE TRAVELING 30MPH THE VEHICLE EXPERIENCED A LOSS OF POWER, THE REAR OF THE VEHICLE DROPPED DOWN AND THE FRONT WHEELS LOST TRACTION. THE VEHICLE WAS INSPECTED BY A REGIONAL REPRESENTATIVE FROM THE MANUFACTURER WHO WAS UNABLE TO DETERMINE THERE WAS A PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148501January 24, 2006
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP, EQUIPMENT
VOLVO XC90 AWD: THIS VEHICLE HAS FAILED THREE TIMES WITH ME AND ONCE WITH THE DEALER. DECEMBER 2005 THE VEHICLES FAILED TO START. I HAD IT TOWED TO THE LOCAL DEALERSHIP. THE PROBLEM WAS A FUEL PUMP MALFUNCTION. FUEL PUMP WAS REPLACED, AND I DROVE THE TRUCK MAYBE A GOOD TWO WEEKS AND EARLY ONE MORNING ON THE INTERSTATE THE VEHICLE JUST SLOWED SPEED TO 20 MPH. I MERGED RIGHT AND THE VEHICLE CUT OF AFTER WAITING A SHORT TIME I STATED THE VEHICLE AGAIN AND IT CONTINUED WITH THE SAME MALFUNCTIONS. AFTER ABOUT 1 HOUR AND A HALF I ARRIVE TO MY 20-MINUTE DESTINATION AND CALLED ROADSIDE SERVICE AGAIN AND HAD THE VEHICLE TOWED IN TO THE SAME DEALER. AFTER APPROXIMATELY THREE DAYS THE SERVICE DEPARTMENT CALLS ME IN AND TELLS ME THE VEHICLE WAS READY TO BE PICK-UP. THE PROBLEM WAS THEIR TECHNICIAN FORGOT TO RESET THE COMPUTER SYSTEM, WHICH CASED THE VEHICLE TO QUIT WHILE DRIVING. I ACCEPTED MY VEHICLE AND REPRESENTATIVE INFORMED ME THAT THE PROBLEM WAS TAKEN CARE OF IT WAS THEIR FAULT AND HE APOLOGIZED..... OKAY, THREE DAYS LATER THE VEHICLE DID THE SAME THING WITH MY CHILDREN AND I ON THE INTERSTATE AGAIN I CALLED ROADSIDE, VEHICLE WAS TOWED IN AND I WAS TOLD THAT THE FUEL SENSORS WERE FAULTY AND THEY NEEDED TO BE REPLACED. IT'''''S BEEN ABOUT 8 DAYS LATER MY VEHICLE IS STILL AT VOLVO. I CALLED TODAY AND THE SERVICE MANAGER WITH ALL HONESTY INFORMED ME THAT THEY DIDN'T KNOW WHAT THE PROBLEM WAS HOWEVER; THERE'S DEFINITELY A PROBLEM, BECAUSE THE VEHICLE CUT OFF AGAIN WHEN THEY TEST DROVE THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141594November 2, 2005
ELECTRICAL SYSTEM
I PARKED MY VEHICLE IN MY DRIVEWAY ON THE EVENING OF FRIDAY, AUGUST 12, 2005. I LEFT ON VACATION THE FOLLOWING MORNING LEAVING MY VEHICLE IN THE DRIVEWAY. I RETURNED FROM VACATION LATE ON THE EVENING OF AUGUST 21, 2005. THE FOLLOWING MORNING WHEN I WENT OUT TO LEAVE FOR WORK, THE VEHICLE WOULD NOT START. I CALLED AAA IN ORDER TO HAVE THE CAR JUMPED. IT WOULD NOT JUMP. I THEN CALLED THE VOLVO DEALERSHIP AND THEY TOLD ME TO CALL THE VOLVO HOT LINE FOR A TOW. THE VEHICLE WAS TOWED TO THE GENGRAS VOLVO DEALERSHIP IN EAST HARTFORD, CT ON THE MORNING OF AUGUST 22, 2005 AND IT REMAINS THERE AT THIS TIME. THE DEALERSHIP SERVICE DEPARTMENT REPORTS THAT ALL OF THE COMPUTERS ARE MALFUNCTIONING. THEY REPORT THIS TO BE "AN ACT OF GOD" AS IN THE CAR WAS STRUCK BY LIGHTENING. I WAS ADVISED TO REPORT THIS TO MY INSURANCE COMPANY WHICH I DID. AN APPRAISER WAS DISPATCHED TO LOOK AT THE VEHICLE AND THEN SPECIAL ENGINEERS FROM NORTH EASTERN TECHNICAL SERVICES. INC IN FALL RIVER, MA WENT TO THE VOLVO DEALERSHIP TO VIEW THE VEHICLE. THEY REMOVED TWO COMPUTER MODULES WITH PERMISSION OF THE SERVICE DEPARTMENT AND MICROSCOPICALLY EXAMINED THEM TO DETERMINE IF ANY CONNECTORS, CIRCUIT BOARD OR COMPONENT DAMAGE WAS PRESENT. NEITHER MODULE SHOWED ANY INDICATORS OF DAMAGE. AT THIS POINT THE CLAIM HAS BEEN DENIED BY MY INSURANCE COMPANY SAYING THAT THE PROBLEM IS A WARRANTY PROBLEM. VOLVO DISPUTES THIS SAYING IT IS "AN ACT OF GOD". THE VEHICLE IS LESS THAN TWO YEARS OLD AND HAS LESS THAN 24,000 MILES ON IT. I HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE SINCE AUGUST 12, 2005. IT DOES QUALIFY FOR THE LEMON LAW, BUT MORE IMPORTANTLY, I FOUND THAT THERE HAVE BEEN OTHER REPORTED ELECTRICAL SYSTEM FAILURES OF THIS MODEL. I AM CONCERNED THAT THIS IS INDEED A PROBLEM WITH THIS PARTICULAR MODEL AND THE VOLVO IS TRYING TO COVER IT UP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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