Volvo XC90 Complaints

1,540 consumer complaints on file.

#10234330July 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 VOLVO XC90 T6: TRANSMISSION FAILURE AT 64,000 MILES. OTHER ISSUES: BRAKES EVERY 1.5YRS (15,000 MILES); TIRES EVERY TWO YEARS (20,000 MILES). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233980July 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
NORMAL DRIVING. BOUGHT CAR AT 50K. AT 58K INFORMATION MESSAGE CAME ON ABOUT URGENT TRANSMISSION SERVICE. HAD TO REPLACE ENTIRE TRANSMISSION. DROVE CAR FOR 1 MONTH. FOUND FLUID LEAK. DEALER IS NOW REPLACING THE ANGLE GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234004July 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING ON THE INTERSTATE HIGHWAY, THE 'TRANSMISSION SERVICE URGENT' MESSAGE APPEARED ON THE DISPLAY OF MY 2004 VOLVO XC90. I WAS FORTUNATELY ABLE TO DRIVE THE CAR HOME (<1 MILE) AND GET IT TO A VOLVO SERVICE CENTER (20 MILES) THE FOLLOWING MORNING. THE SERVICE CENTER INDICATED THAT 3RD GEAR OF OUR AUTOMATIC TRANSMISSION WAS 'GONE' AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE TRANSMISSION WAS REPLACED WITH A RE-MANUFACTURED TRANSMISSION. I FOUND THIS ISSUE SURPRISING SINCE, ALTHOUGH THIS VEHICLE HAS SIGNIFICANT MILEAGE FOR ITS AGE, >90% OF THAT MILEAGE CAN BE ATTRIBUTED TO HIGHWAY DRIVING (COMMUTE >80 MILES PER DAY). I ALSO HAVE REVIEWED MANY REPORTS ONLINE FROM OTHER VOLVO XC90 VEHICLE OWNERS DESCRIBING THE SAME PROBLEM AT FAR LOWER MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233704July 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR IS NOT DRIVING WELL WHEN I DRIVE IT HESITATES WHICH IS VERY DANGEROUS WHEN I DRIVING ESPECIALLY ON THE HIGHWAY I JUST RECENTLY NOTICED THAT THE TRANSMISSION LIGHT CAME ON, AND WHEN I BROUGHT IT TO BE SERVICE THE SAID IT IS GOING TO BE $2,500 I JUST HAD IT SERVICED IT HAS 94,000 MILES ON IT BUT WHEN I CHECKED ONLINE I SEE THAT OTHERS WITH LESS MILES HAVE THE SAME COMPLAINT WITH LESS MILES. WE PAY ALOT FOR GREAT QUALITY AND SAFETY FOR OUR FAMILIES. SO THERE SHOULD BE A RECALL CAUSE I'M NOT THE ONLY ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233490July 8, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2003 VOLVO XC90. ON JUNE 10, 2008, WHILE DRIVING AT AN UNKNOWN SPEED AND APPROACHING A STOP SIGN, THE CONTACT HEARD A LOUD NOISE. SHORTLY AFTERWARDS, THE BRAKES FAILED TO RESPOND; HOWEVER, SHE WAS ABLE TO BRING THE VEHICLE UNDER CONTROL WITH THE EMERGENCY BRAKE. THE CONTACT SLOWLY DROVE THE VEHICLE TO THE DEALER AND THEY DIAGNOSED THE FAILURE AS THE BRAKE BOOSTER POWER CYLINDER. THE MANUFACTURER WAS NOTIFIED; HOWEVER, THEY DECLINED TO ASSIST WITH THE $1,036.44 REPAIR COST. THE FAILURE AND CURRENT MILEAGES WERE 49,271.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233287July 6, 2008
UNKNOWN OR OTHER
MY 4 YEAR OLD SON WAS IN AN ACCIDENT WITH OUR BRAND NEW VOLVO XC90. I GOT OUT OF CAR TO TAKE A PICTURE (LEAVING THE ENGINE ON FOR AIR CONDITIONING) AND HE SHIFTED THE CAR OUT OF PARK, CRASHING THANK GOODNESS INTO A FENCE THAT SLOWLY STOPPED HIM. KNOWING HE CANNOT REACH THE BREAK I IMMEDIATELY TESTED THE GEAR SHIFT AND FOUND THAT IT EASILY SHIFTS OUT OF PARK WITHOUT YOUR FOOT ON THE BRAKE. WE HAVE RETURNED THE CAR TO THE DEALER WHO HAS ADMITTED "THE CAR'S SHIFTER IS BROKEN". WE ASKED TO CHECK ANOTHER NEW XC90 IT FUNCTIONED PROPERLY. THIS COULD HAVE BEEN A FATAL ACCIDENT IF IT HAPPENED IN ANY OTHER LOCATION. WE ARE HOPING THE DEALER WILL FULLY REPAIR THE CAR OR OFFER US A NEW ONE. I AM NOT SURE I CAN TRUST THIS CAR AGAIN -WE JUST BOUGHT IT THIS MAY. HOW AND WHEN DID IT "BREAK" OR WAS IT DEFECTIVE TO START WITH? SHOULD THIS CAR HAVE EVEN PASSED ITS SAFETY INSPECTION? CAN I GET ACCESS TO THE FACTORY'S SAFETY INSPECTION? ARE THERE OTHER REPORTS OF BRAND NEW XC90S WITH DEFECTIVE GEAR SHIFTS? HAS ANYONE ELSE REPORTED THIS? I'D HAVE NEVER KNOWN IT WAS FAULTY IF THIS ACCIDENT HADN'T HAPPENED. I EXPECTED THIS SAFETY STANDARD, AS OUR OLD VOLVO HAD IT. FORTUNATELY MY SON WAS NOT INJURED, BUT SOMEBODY ELSE'S CHILD MAY BE. PLEASE CHECK OUT THESE CARS. WHAT SHOULD WE EXPECT FROM THE DEALER? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10233122July 3, 2008
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2004 VOLVO XC90 THAT HAS 52,000 MILES ON IT. I STARTED RECEIVING A "BRAKE FAILURE" WARNING AND TOOK IT IN TO MY MECHANIC. HE SAID IT WAS ABS/DSTC CONTROL MODULE WHICH REGULATES THE ANTI-LOCK BRAKES AND DYNAMIC STABILITY CONTROL. THIS IS A SAFETY FEATURE, AND ACCORDING TO MY MECHANIC, HAS BEEN KNOWN TO BE DEFECTIVE ON THIS MODEL. IT REQUIRES REPLACING WITH A FACTORY PART, AND REPROGRAMMING OF THE COMPUTER AT A COST TO THE CONSUMER OF ABOUT $1100. LABOR FOR THIS IS APPROXIMATELY $250. SINCE THIS IS A SAFETY FEATURE, AND DUE TO THE FACT THAT THIS IS SUCH A COMMON PROBLEM WITH THIS VEHICLE, I FEEL IF IS REASONABLE TO REQUEST THAT VOLVO RECALL THESE VEHICLES AND REPAIR THIS FEATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232285June 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION COMPLAINT FOR VOLVO XC90 T6 2004. DEALERSHIP SAYING TRANSMISSION NEEDS TO BE REPLACED. VEHICLE IS ONLY AT 60,000 MILES. MANY OTHER CONSUMERS DEALING WITH THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231691June 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I CURRENTLY OWN A VOLVO XC90 T-6 2005. THE TRANSMISSION BEGAN TO SLIP IN FIRST GEAR, I HAD A VOLVO DEALERSHIP TAKE A LOOK AT IT ABOUT 6,000 MILES AGO. NOW, THE URGENT SERVICE LIGHT CAME ON AND VOLVO STATES THAT THE TRANSMISSION NEEDS TO BE REPLACED. MANY OTHERS HAVE EXPERIENCED THESE SAME ISSUES, SO WHAT IS VOLVO NOT FIXING THESE ISSUES. I WILL NEVER, NEVER PURCHASE A VOLVO AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230843June 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING BACK FROM THE STORE AND THE TRANSMISSION STARTED TO SLIP. I TURNED AROUND TO MOVE THE CAR FROM MY PARKING GARAGE TO THE STREET AND THE TRANSMISSION WARNING LIGHT CAME ON AS MY CAR STOPPED ACCELERATING AS I PARKED. THE CAR HAD BEEN SERVICED BY THE DEALER 2 DAYS PRIOR INCLUDING A SERVICE AND TRANSMISSION FLUID FLUSH. THE VEHICLE HAD 45,000 MILES ON IT. THE DEALER REPLACED THE TRANSMISSION (UNDER OUR EXTENDED WARRANTY) AND SAID THE COOLANT HAD LEAKED INTO THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230540June 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230366June 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AT 92K MILES, THE DEALERSHIP BROKE THE NEWS ON APRIL 15, 2008, ABOUT SEEING LARGE CHUNKS OF METAL SHAVINGS WHEN CHANGING MY TRANSMISSION FLUID WITH MY 2003 VOLVO XC90. I GOT A BILL FOR $7500 (NEW TRANNY, NEW RADIATOR, LINES INCLUDING LABOR), BUT DEALERSHIP AGREED TO PAY 60% AFTER RELENTLESS COMPLAINTS AND DIRECTING THEM TO BELOW DISCUSSION FORUM ON ONGOING XC90 TRANSMISSION FAILURES HTTP://TOWNHALL-TALK.EDMUNDS.COM/WEBX/.F18A651/[email protected]@ REGARDLESS, I'M OBVIOUSLY EXTREMELY DISAPPOINTED PAYING, CONSIDERING MY XC90 IS LESS THAN 5 YEARS, AND HAVE BEEN CONSISTENT WITH MY REGULAR MAINTENANCE. MY BIGGEST CONCERN IS THE SAFETY OF MY 2 SMALL CHILDREN (3 & 5 YRS OLD), WHO WE TAKE TO SCHOOL DAILY. VOLVO TOUTS 'VOLVO FOR LIFE' AND STRONG SAFETY CAPABILITIES. THIS IS NOT THE CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230191June 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I DRIVE A 2004 VOLVO XC90 T6 AWD. SUV. AFTER 78,000 MILES MY TRANSMISSION HAS COMPLETELY FAILED WITHOUT WARNING. I WAS ON THE ROAD AND EVERYTHING WAS NORMAL . AFTER ACCELERATING AT A BUSY TRAFFIC LIGHT FIRST AND SECOND GEAR IN MY TRANSMISSION FAILED. THIS OCCURRED IN BUSY TRAFFIC. THE TRANSMISSION ENGAGED SUDDENLY AND THE CAR JERKED FORWARD WITHOUT WARNING OR CONTROL. THE ENTIRE TRANSMISSION HAS TO BE REBUILT. I SEARCHED ON LINE TO SEE IF THERE WERE ANY DISCUSSIONS ABOUT THIS AND THERE ARE. PLEASE CHECK EDMUNDS.COM VOLVO FORUM. THERE ARE OVER 35 SIMILAR COMPLAINTS SOME WHILE PEOPLE WERE DRIVING AT HIGH SPEEDS. APPARENTLY VOLVO USED A GM TRANSMISSION DESIGNED FOR A MUCH SMALLER CAR. THERE SHOULD BE A RECALL FOR VOLVO TO CHANGE OR REPAIR THIS VERY EXPENSIVE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229296May 30, 2008
ELECTRICAL SYSTEM:IGNITION, PARKING BRAKE
IGNITION KEY IS REMOVABLE WHILE CAR IS IN GEAR THUS ALLOWING VEHICLE TO ROLL AFTER KEY HAS BEEN REMOVED. MANUFACTURER IS AWARE OF THE DEFECT, BUT DOES NOT CLAIM RESPONSIBILITY. MY CONCERN IS SOMEONE THINKING THE VEHICLE IS IN PARK, BUT IS IN GEAR AND THE VEHICLE POTENTIALLY HARMS SOMEONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228335May 20, 2008
STEERING:HYDRAULIC POWER ASSIST SYSTEM, STEERING:COLUMN
TL*THE CONTACT OWNS A 2004 VOLVO XC90. WHILE DRIVING AT ANY SPEED, THE STEERING COLUMN MAKES A KNOCKING NOISE WHEN IT IS TURNED. THE CONTACT DID NOT NOTICE ANY DIFFERENCES IN THE VEHICLE PRIOR TO THE FAILURE. THE VEHICLE HAS BEEN DIAGNOSED BY THE DEALER SEVERAL TIMES, BUT THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE IS 77,000 AND FAILURE MILEAGE WAS 23,000. UPDATED 6/9/08 *CN THE VEHICLE ALSO HAD A POWER STEERING LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228054May 16, 2008
STRUCTURE
I WAS REAR ENDED ON MARCH 7, 2008. I WAS AT A RED LIGHT. DUE TO THE IMPACT, I HAVE HERNIATED DISCS ON MY NECK AND BACK. I ALSO HAVE JAW INJURIES (TMJ). ONE OF MY JAW DISC IS PARTIALLY OUT AND THE OTHER IS COMPLETELY OUT. I SUFFERED FROM SEVERE HEADACHES. I CAN NOT CHEW. THE TEXTURE OF MY FOOD IS BABY FOOD. I ALSO HAVE TEMPORARY NERVE DAMAGE ON MY LEFT ARM AND LEG. I HAVE EVERYDAY PAIN ON MY NECK, BACK, JAW, LEFT ARM AND LEFT LEG. I ALSO HAVE MUSCLE SPASMS AND LOSS OF SENSATION ON MY LEFT SIDE OF MY FACE. MY COMPLAINT IS WHY THE WHIPLASH PROTECTION SYSTEM (WHIPS) IN MY VOLVO XC90 DID NOT FUNCTION PROPERLY. I WAS WEARING MY THREE-POINT SEATBELT AND THERE WAS NOTHING BEHIND THE FRONT SEATS. I'M CONFUSED AND FRUSTRATED! PLEASE RESPOND ASAP. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10227225May 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THREE AND A HALF WEEKS AGO MY 2004 T6 XC90 JERKED FOR THE FIRST TIME. I WAS ON LEAVING THE PARKING LOT AT WORK AND THE REAR END MADE A LOUD BUMPING SOUND AND THE CAR JERKED FORWARD. IT FELT LIKE ANOTHER CAR HAD BUMPED INTO ME, BUT I WAS THE ONLY CAR ON THE ROAD. IT DIDN'T HAPPEN AGAIN FOR ANOTHER WEEK OR SO. THURSDAY, APRIL 24TH, I'M DRIVING TO WORK AND THE CAR ISN'T PICKING UP SPEED WHEN I PUSH THE GAS. THE RPMS GO UP BUT IT DOESN'T ACCELERATE. FRIDAY, APRIL 25TH I TOOK IT TO THE DEALER AND THERE WAS NO PROBLEM. THE CAR DROVE PERFECTLY, EVEN AFTER I PICKED IT UP. SATURDAY, APRIL 26TH AT 9PM, I'M DRIVING ALONE ON THE INTERSTATE AND THE TRANSMISSION SERVICE URGENT LIGHT COMES ON, THE CAR LOSES POWER THE RPMS ARE RUNNING UP WITH NO ACCELERATION. FORTUNATELY I WAS IN THE RIGHT LANE SO I GOT OFF AT THE NEXT EXIT AND WAS ABLE TO MAKE IT HOME, BUT IT CONTINUED TO HAVE INTERMITTENT POWER LOSS THE WHOLE TIME. I'M IN NIGHTTIME TRAFFIC PUTTING ON THE HAZARD LIGHTS TRYING TO GET HOME. I HAVE TO WAIT TILL MONDAY TO GO BACK TO THE DEALER, THE TRANSMISSION SERVICE LIGHT HAS BEEN ON SINCE SATURDAY. THE DEALERSHIP GETS THE VEHICLE MONDAY, AND KEEPS IT UNTIL FRIDAY SAYING THE CEM MODULE HAD TO BE REPLACED. I WASN'T CONFIDENT OF THE FIX SO THE DEALERSHIP SERVICE REP KEPT THE CAR TO DRIVE OVER THE WEEKEND. I PICKED IT UP MONDAY, MAY 5TH. THE INVOICE SAYS 'CODE TCM 002B INCORRECT GEAR RATIO' WAS THE ERROR MESSAGE FOUND. THE SOFTWARE FOR THE TCM WAS UPGRADED, BUT APPARENTLY DIDN'T FIX THE PROBLEM BECAUSE THE CEM WAS REPLACED. THIS VEHICLE HAD 53,897 MILES ON IT WHEN HIS OCCURRED. I HAVE NOT OWNED THE CAR 4 YEARS YET AND WISH I HAD GOTTEN AN EXTENDED WARRANTY BECAUSE THIS RECENT WORK WAS NOT COVERED AND COST $1297. FROM WHAT I'VE LEARNED ON THE INTERNET IN THE PAST FEW WEEKS THIS T6 XC90 HAS TRANSMISSION FAILURE AS ITS THEME. I FIND IT INCREDULOUS THAT VOLVO MAY BE PUTTING ME AND OTHER MEMBERS OF THE PUBLIC AT RISK FOR A PROBLEM THAT COULD RESULT IN AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227151May 9, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION
2004 XC90T6 HAS FAILED TRANSMISSION AT 82,500 MILES. I FIRST NOTICED PROBLEM WHEN FIRST STARTING FROM STOP. THE VEHICLE WOULD NOT ACCELERATE AND THEN IT FELT LIKE I HAD BEEN REAR ENDED. PROBLEM PERSISTED AND NOW PROBLEM OCCURS AT FIRST ACCELERATION AND AT FURTHER ATTEMPTS TO INCREASE SPEED THE TRANSMISSION FALLS OUT OF GEAR AND CATCH. THE FAILURE OF THE TRANSMISSION POSES A SIGNIFICANT SAFETY RISK AND APPEARS TO BE A WIDE SPREAD PROBLEM PARTICULARLY WITH THE 2004 XC90 T6. THE LAST TIME IT FAILED I WAS STUCK IN THE MIDDLE OF AN INTERSECTION AND WAS ALMOST STRUCK BROAD SIDE BY AN APPROACHING VEHICLE. THE VOLVO DEALERSHIP ADVISES ME THAT THE ORIGINAL TRANSMISSION IS NOT COMPATIBLE WITH THE T6 ENGINE. REPORTED FAILURES HAVE OCCURRED AS EARLY AS 1,500 MILES AND VOLVO'S CORRECTIVE MEASURES OF REPLACING THE TRANSMISSIONS WITH REMANUFACTURED TRANSMISSIONS DOES NOT APPEAR TO BE CORRECTING THE PROBLEM AS THERE ARE NUMEROUS REPORTS OF REPEAT FAILURES. VOLVO HAS AGREED TO REPLACE THE TRANSMISSIONS WITH A REMANUFACTURED TRANSMISSION BUT HAS REFUSED TO PAY FOR LABOR. THE DEALER HAS AGREED TO PAY FOR HALF OF THE LABOR. I HAVE REQUESTED THE DEALER TO RETAIN THE TRANSMISSION AND THE ASSOCIATED PARTS. I HAVE ALSO ASKED VOLVO IF THEY HAVE NOTIFIED NHTSA OF THE WIDESPREAD FAILURES AND THEY HAVE REFUSED TO PROVIDE ME WITH THIS INFORMATION. THE DRAIN LINES FROM THE SUNROOF HAD TO BE REPLACED. UPDATED 05/15/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227081May 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 VOLVO VC90 TRANSMISSION SLIPPING. COULD HAVE CAUSED ACCIDENT. MANY SIMILAR CASES POSTED ALL OVER WEB. VOLVO OFFERS NO WARRANTY ASSISTANCE. MANY POSTS REFER TO MULTIPLE TRANNY REPLACEMENTS UNDER WARRANTY. VOLVO HAS PROBLEM AND DOING NOTHING. PERHAPS YOU CAN PERSUADE THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224454April 14, 2008
POWER TRAIN
GRINDING NOISE IN DRIVE TRAIN RF WHEEL BEARING SEIZED , REPLACED FOR 257.50 LABOR CHARGE. VEHICLE IS MAKING NOISE AGAIN NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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