Volvo XC90 Complaints

1,540 consumer complaints on file.

#10509426April 24, 2013
ELECTRICAL SYSTEM
WELL WHILE OUT DRIVING LOCALLY ON A COLD WINTER DAY MY DASH BOARD READINGS WENT OFF AND CAME BACK ON A COUPLE TIMES..THEN IT HAPPENED AGAIN A FEW DAYS LATER....IT WOULD DO THIS ONCE IN A WHILE THEN IT STARTED GETTING WORSE AND WORSE TO THE POINT NOW IT COMES ON ONLY ONCE AND AWHILE...SO I HAVE NO READ OUTS FOR ANYTHING NO GAS, NO SPEED NO ANYTHING..AND WHEN IT DOES COME ON IT IS ONLY GAS AND SPEED NONE OF THE OTHER READINGS OR WARNINGS OH AND MY ENGINE LIGHT HAS STAYED ON THE WHOLE TIME ALL THIS WAS HAPPENING....GUESS WHAT I FOUND OUT IT IS A COMMON ISSUE WITH VOLVO THEY KNOW ABOUT IT ...YES WHEN THE DEALER WAS CONTACTED THEY SAID OH YES AND ITS NOT A CHEAP REPAIR...BECAUSE THEY ARE THE ONLY ONES THAT CAN FIX IT BY THE WAY SO IF YOU LIVE A LONG WAY AWAY FROM A DEALER TO BAD...THE PART AND ONLY IF YOU CHOOSE A REDONE/REBUILT/RECONDITIONED ONE WHICH IS WHAT I WAS TOLD NOT BRAND NEW IS $1100 AND THAT DOES NOT INCLUDE THE SERVICING AS THEY HAVE TO PUT IT IN AND HOOK IT UP TO THEIR COMPUTERS....SO WHAT WILL THAT BE WHEN THEY ARE DONE....I THINK VOLVO BEING THE CAR COMPANY IT IS SUPPOSE TO BE WOULD CONSIDER THIS A MAJOR SAFETY AND CONSUMER ISSUE AND RECALL IT AND SUCK UP THE COST ....I WANTED A VOLVO FOR THE SAFETY AND QUALITY...BUT AS WITH ALL THINGS I HAVE BEEN DISAPPOINTED ALONG WITH THE BALL JOINT ISSUE MY VEHICLE HAD THAT I WAS NOT NOTIFIED ABOUT..OH BY THE WAY I PAID TO HAVE THAT FIXED BECAUSE I DID NOT KNOW IT WOULD HAVE BEEN FREE IF I HAD DRIVEN 4 HRS TO MY NEAREST DEALER..YES IT WOULD HAVE BEEN WAY CHEAPER TO HAVE DRIVEN .AND THE LATEST I WAS CONTACTED ABOUT A TRANSMISSION ISSUE THAT HAS TURNED INTO A FULL BLOWN LEGAL CASE AND I WAS SENT A NOTICE TO JOIN THAT A WHILE AGO..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505600April 8, 2013
ENGINE, EXTERIOR LIGHTING
I PURCHASED A 2005 VOLVO XC90 FOR $16,000. 6 MONTHS LATER THE ENGINE FREEZES UP. THAT COST $10,000.00 TO REPLACE THE ENGINE. LOOKED ON GOOGLE, VERY COMMON FOR THESE V8 ENGINES TO FREEZE UP. NOW THE HEADLIGHTS ARE ACTING UP. LOOKED ON GOOGLE AND FOUND THE HEADLIGHT ISSUE IS VERY COMMON. THIS WILL COST $3,000.00 TO REPAIR. THIS CAR IS GOING TO COST ME ALMOST AS MUCH TO REPAIR IT AS I PAID FOR IT!! VOLVO IS LOOSING CONTROL. I WOULD LIKE YOU TO ISSUE A RECALL FOR THESE ENGINE ISSUES AND ISSUE A RECALL FOR THESE HEADLIGHT ISSUES. PLEASE GOOGLE 2005 VOLVO XC90 V8 ENGINE AND GOOGLE THE SAME YEAR AND MODEL ABOUT THE HEADLIGHT ISSUE. YOU WILL BE ASTOUNDED BY ALL THE PAGES OF COMPLAINTS ABOUT WHAT IS SUPPOSED TO BE A GREAT CAR. THESE CARS WHERE $62,000.00 BRAND NEW, WHAT A JOKE THEY CAN SELL THIS CAR WITH SO MANY PROBLEMS. PLEASE ISSUE A RECALL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505427April 2, 2013
WHEELS
VEHICLE (FWD SUV) BEGAN PRODUCING NOISE WHILE DRIVING AT ANY RATE OF SPEED; NOISE COMING FROM REAR OF VEHICLE. AFTER JACKING UP THE REAR OF THE VEHICLE, I LEARNED THE DRIVER'S SIDE REAR WHEEL HAD APPROXIMATELY 1/2 INCH MOVEMENT AND PASSENGER'S SIDE REAR WHEEL PRODUCED A GREAT DEAL OF NOISE WHEN THE TIRE WAS MANUALLY ROTATED (AS IF THE HUB ASSEMBLY NEEDED GREASE). DRIVER'S SIDE HUB ASSEMBLY WAS REPLACED BY MECHANIC. WAS TOLD THE PASSENGER'S SIDE HUB ASSEMBLY WILL NEED TO BE REPLACED IN THE NEAR FUTURE. I UNDERSTAND THE SUV HAS 113,000 MILES BUT I FIND IT ODD AND DANGEROUS THAT BOTH REAR WHEEL BEARINGS/HUB ASSEMBLY UNITS BEGAN FAILING AT THE SAME TIME. NO PHYSICAL INJURY OR CRASH OCCURRED; FIRE AND COLLISION WERE POSSIBLE DUE TO HIGH FRICTION AND/OR PART FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503681March 19, 2013
SERVICE BRAKES
DRIVING APPROXIMATELY 55-60 MPH WHEN HAVING TO MAKE A QUICK BRAKING STOP THE BRAKE PEDAL WAS HARD AND THE BRAKES EVENTUALLY STOPPED THE VEHICLE BUT, SEEMED TO BE WITHOUT ASSISTANCE FROM ABS. ALSO, AFTER THE VEH IS IN CRUISE CONTROL AND STEPPING ON THE BRAKE TO TAKE OUT OF CRUISE THE PEDAL IS HARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502696March 13, 2013
ENGINE
COUNTER BALANCE SHAFT BEARING FAILURE AND COMPLETE DESTRUCTION OF ENGINE WHILE TRAVELING DOWN A CROWDED I-95 GOING INTO NY CITY WITH TWO CHILDREN IN CAR. THIS IS SUCH A COMMON PROBLEM WITH THE VEHICLE, THAT IT'S CRIMINAL TO NOT HOLD VOLVO ACCOUNTABLE TO FIX THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502431March 12, 2013
STEERING, FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
WAS DRIVING ON FREE WAY, AS I WAS ACCELERATING I LOST ALL POWER AND STEERING.. THE ENGINE STALLED OUT AND I HAD TO VEER OFF TO SIDE SO THAT I WOULDN'T CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502462March 12, 2013
ENGINE
I WAS DRIVING THE VEHICLE DOWN THE HIGHWAY WHEN IT STARTED TO STALL AND THEN THE ENGINE JUST CUT OFF. THIS HAPPENED IN THE MIDDLE OF THE ROAD WITH TRAFFIC IN BOTH DIRECTIONS LEAVING ME AND MY WIFE VULNERABLE IN THE MIDDLE OF TRAFFIC. I MADE SEVERAL ATTEMPTS TO RESTART THE ENGINE AND IT WOULD NOT START, IT STARTED TO SMOKE AFTER A FEW ATTEMPTS. ROADSIDE ASSISTANCE HAD TO BE CALLED AND THE VEHICLE WAS TOWED TO THE VOLVO SERVICE DEPARTMENT WHICH TOLD ME THAT THE ENGINE FAILURE WAS DUE TO A FAULTY STARTER. THIS IS A FAIRLY NEW VEHICLE WITH NO DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501108March 3, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FRONT LIGHTS GO OFF GOT A TICKET FOR THAT REASON AND ONLY THRU THAT TICKET DID I KNOW THAT THE LIGHTS GO OFF IT HAPPENS ONCE IN A WHILE AND WHEN SO I HAVE TO GO TO SIDE OF THE ROAD AND TURN CAR OFF AND TURN ON AGAIN, WONT HAPPEN FOR A PERIOD AND THEN SURPRISE IT HAPPENS AGAIN.WE BOUGHT THE CAR USED AND WE DONT KNOW IF THERE IS ANY RECALLS IT MIGHT NOT HAVE BEEN TAKEN CARE OF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500856February 28, 2013
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SERVICE BRAKES
TODAY, WE LEARNED OUR VOLVO XC90'S YAW RATE SENSOR HAS FAILED. THE ROOT CAUSE WAS WATER LEAKING INTO THE PASSENGER SIDE OF THE CAR DUE TO BLOCKED MOONROOF (I.E. SUNROOF) DRAINS, WHICH SHORTED THE YAW RATE SENSOR. THIS IMPAIRED THE ELECTRONIC STABILITY CONTROL AND BRAKES OF OUR VOLVO, PUTTING US AT RISK OF ACCIDENT. RESEARCH SHOWS THIS IS A FREQUENT AND RECURRING PROBLEM KNOWN SINCE AT LEAST 2004. IT HAS CAUSED THOUSANDS OF DOLLARS IN DAMAGE TO NUMEROUS XC90S. VOLVO IS AWARE OF THIS ISSUE UP TO AND INCLUDING THE PRESIDENT OF VOLVO USA. EVEN THOUGH EASY AND INEXPENSIVE REGULAR MAINTENANCE WOULD PREVENT EXPENSIVE DAMAGE, NEITHER THE VOLVO USER MANUAL NOR MAINTENANCE SERVICE OPERATIONS GUIDES MENTION THE NEED. THE DAMAGE WE AND OTHERS HAVE SUFFERED WAS COMPLETELY PREVENTABLE. THE ROOT CAUSE IS A DESIGN DEFECT, WHICH VOLVO SERVICE PROVIDERS REGULARLY CORRECT BY CUTTING THE BOTTOM END OF THE HOSES. A SERVICE PROVIDER IS REPORTED AS SAYING, "THIS IS A BAD DESIGN. WE DON'T KNOW WHY VOLVO DESIGNED IT THIS WAY, SO WE JUST CUT OFF THE BOTTOM TWO INCHES OF THE HOSES." GIVEN THE RISK THIS DEFECT PUTS OWNERS AT AND VOLVO'S ONGOING FAILURE TO CORRECT THIS DESIGN DEFECT AND/OR NOTIFY OWNERS OF THIS ISSUE AND THE REQUIRED MAINTENANCE TO ADDRESS IT, I BELIEVE A RECALL OF ALL AFFECTED VOLVO XC90S IS WARRANTED AND SHOULD BE INSTITUTED IMMEDIATELY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499664February 22, 2013
ENGINE
AT 97000 MILES THE COUNTERBALANCE SHAFT BROKE RESULTING IN ENGINE FAILURE. SERVICE AT VOLVO SAYS I NEED A NEW ENGINE. 7000-10000 FOR A USED ENGINE. CONTACTED MANUFACTURER, WAITING FOR RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498317February 15, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN
AT 111,000 THOUSAND MILES THE COUNTER BALANCE SHAFT BEARING WENT INSIDE THE MOTOR. I DID A LITTLE RESEARCH ON LINE AND FOUND OUT THAT IT IS A DESIGN PROBLEM, THAT VOLVO KNOWS ABOUT. IT COULD COST ANY WHERE FROM $5000.00 TO $15000.00. I BELIEVE THAT THEY SHOULD BE FORCED TO DO A RECALL FOR THIS KNOWN PROBLEM, AND HELP THERE CUSTOMERS WITH THE REPAIRS. THANK YOU FOR YOUR HELP IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497922February 12, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE INSTRUMENT PANEL LIGHTS STOPPED ILLUMINATING AND ALL OF THE GAUGES FAILED. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493730January 22, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING, A FUEL ODOR WAS EMITTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT FUEL WAS LEAKING FROM THE FUEL TANK. THE CONTACT WAS TOLD THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE: DELIVERY: FUEL PUMP). THE FAILURE AND CURRENT MILEAGES WERE 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494343January 19, 2013
POWER TRAIN
THE TRANSMISSION FAILED AT LESS THAN 85,000 MILES. THEN THE SECOND TRANSMISSION'S OUT-PUT SHAFT BEGAN LEAKING WITH LESS THAN 40,000 MILES ON IT, BECAUSE ACCORDING TO THE DEALER IT IS "OUT-OF-ROUND/TRUE". THE TRANSMISSION NEEDS TO BE REPLACED. THIS TRANSMISSION FLUID LEAK IS ALSO A FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491958January 9, 2013
ELECTRICAL SYSTEM
THIS COMPLAINT RELATES TO PE10025. I HAVE TO REPLACE CEM AND CASING FOR WIRING COST 5500.00. VOLVO SHOULD BE RESPONSIBLE FOR PART OR ALL OF THIS REPAIR. IT IS WATER SEEPAGE INTO THE CEM CASE. WATER DRIPS DOWN THROUGH HOOD OF THE CAR AND CORRODES THE WIRES. CAUSES MAJOR ELECTRICAL SHORTS. I CONSIDER THIS TO BE A MANUFACTURER DEFECT. WAY TO MANY CARS ARE EXPERIENCING THIS ISSUE AND IT IS EXTREMELY COSTLY. I WOULD SINCERELY WISH YOU TO CONSIDER MAKING VOLVO RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491630January 7, 2013
SERVICE BRAKES
WHILE GOING APPROXIMATELY 35 MPH AND IN A SLIGHT TURN (VERY MILD CURVE), TRAFFIC IN FRONT OF ME SLOWED. I MOVED MY FOOT TO THE BRAKE AND THE BRAKE PEDAL WAS "HARD" AND THE BRAKES DID NOT WORK. I LET OFF THE BRAKE AND PUT MY FOOT BACK ON THE PEDAL AGAIN, VERY FIRMLY. THE ABS IMMEDIATELY KICKED IN. HAD TRAFFIC NOT STARTED TO SPEED UP, I WOULD HAVE REAR-ENDED THE CAR IN FRONT OF ME. NOT FUN, VOLVO. WHEN YOU PRESS THE BRAKES, YOU EXPECT THEM TO ACTUALLY WORK. NO ERROR MESSAGES WERE ON FOR THE BRAKE SYSTEM OR ANY OTHER ERROR MESSAGES AT ALL. THE BRAKES JUST DIDN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490848January 3, 2013
POWER TRAIN
WHILE DRIVING ON A GENTLE INCLINE THE TRANSMISSION STARTED SLIPPING & SHIFTING BACK & FORTH BETWEEN GEARS. IT LOST POWER WHEN TRYING TO ACCELERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490743January 2, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING IN PITCH BLACK NIGHT ON BACKROADS OF CHARLESTON, SC. LIGHTS WENT OUT AFTER LEFT HEADLIGHT FLICKERED FOR A FEW DAYS. LIGHTS WENT OUT AND CAR WENT OFF ROAD AS WE WERE IN A CURVE. REGAINED CONTROL AFTER SPINNING ON WET GRASS. I NEED THE HEADLIGHTS REPAIRED BY VOLVO AT THEIR EXPENSE AND REIMBURSEMENT FOR THE FAILED ENGINE I HAD TO REPLACE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10490593December 31, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2005 VOLVO XC90. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT HE TOOK THE VEHICLE TO A MECHANIC FOR INSPECTION WHERE THEY ADVISED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE CONTACT NOTIFIED THE DEALER THREE TIMES BUT THEY DID NOT COMPLETE THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 9/4/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490370December 28, 2012
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
LAST NIGHT MY 2004 VOLVO XC90 LEFT ME ON THE SIDE OF THE ROAD INTERSTATE 88 NEAR ROCK FALLS, IL WEATHER 7:00 PM 28 HUMIDITY: 73% WIND: NNE DEW POINT: 22 PRESSURE: 30.16 IN BONE DRY WHILE DRIVING 65MPH FELT A "THUMP" IN THE FRONT END, FOLLOWED BY A SPLIT SECOND WHERE ALL DASHBOARD LIGHTS, WENT BLACK. WHILE TRYING TO PUSH THE GAS PEDAL THE CAR WOULD NOT ACCELERATE. THEN NORMAL FUNCTION RESUMED. A MINUTE OR TWO LATER, SAME THING AND ALL LIGHTS INTERNALLY COMPLETELY WENT OUT, I PULLED OVER IMMEDIATELY AND TURNED THE CAR OFF. HAZARD LIGHTS COULD NOT BE TURNED ON. AFTER CALLING FOR A TOW TRUCK, AND WAITING ABOUT 45 MINUTES I RESTARTED IT. THERE WERE 2 MESSAGES ON THE DASH, THE YELLOW EXCLAMATION POINT DASHBOARD ICON/ALERT LIT UP, A SERVICE MESSAGE FLASHED REFERRING TO THE ANTI-LOCK BRAKE FAILURE, THE SRS NEEDED URGENT ATTENTION. I PURCHASED THIS VEHICLE IN EARLY NOVEMBER 2012 I CALLED THE CLOSEST VOLVO DEALERSHIP AND WAS TOLD THERE WERE NO OPEN RECALLS AND THEY HAD TO HAVE THE VEHICLE FOR DIAGNOSIS BECAUSE OF THE DIFFERENT SYMPTOMS I REPORTED NOT A SINGLE MENTION OF NHTSA DEFECT INVESTIGATIONS FOR THE 2004 VOLVO XC90 THAT SEEMS SPECIFICALLY RELATED TO MY SYMPTOMS EXPERIENCED. FROM: ERICA HENRY [MAILTO:[XXX]] SENT: FRIDAY, DECEMBER 28, 2012 11:55 AM TO:[XXX] SUBJECT: RE: SERVICE REQUEST - YES I WOULD LIKE TO MAKE AN APPOINTMENT FOR JAN 10TH. THERE ARE NO OPEN RECALLS ON YOUR VEHICLE. BECAUSE OF THE DIFFERENT SYMPTOMS THAT YOU EXPERIENCED, WE REALLY NEED TO HAVE THE CAR HERE TO PERFORM A DIAGNOSIS. THERE SHOULD HAVE BEEN SOME TROUBLE CODES STORED IN THE SYSTEM, AND THOSE WILL HELP MY TECHNICIAN FURTHER DIAGNOSE THE PROBLEM. IF YOU'D LIKE TO SCHEDULE STILL PLEASE LET ME KNOW. [XXX], SERVICE ADVISOR -[XXX]WORLD AUTO DIRECT LINE 815-991-2770 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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