Volvo XC70 Complaints

418 consumer complaints on file.

#10575142March 27, 2014
SUSPENSION, WHEELS
WHILE MY CAR WAS PARKED INSIDE MY GARAGE THERE WAS A SUDDEN "BANG". THE FOLLOWING MORNING I DISCOVERED WHILE BACKING OUT OF GARAGE THAT THE DRIVER SIDE COIL SPRING HAD BROKEN. HAD I BEEN DRIVING WHILE THIS HAPPENED IT WOULD HAVE RESULTED IN THE SHREDDING OF THE FRONT DRIVER SIDE TIRE POSSIBLY RESULTING IN A SEVERE ACCIDENT. THE REASON I OWN VOLVO IS PRINCIPALLY DYE TO IT'S REPUTATION FOR SAFETY. IN FACT, VOLVO USES THE TERM SAFETY IN ALL IT'S ADVERTISING. THIS IS A GRAVE FLAW AND I ASK NHTSA TO INVESTIGATE WEATHER THIS IS A COMMON FLAW IN THE 2004 VOLVO XC70 AND OTHER VOLVO'S WITH THIS COIL SPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574785March 25, 2014
FUEL/PROPULSION SYSTEM
FUEL PUMP CRACKED, SLOW LEAK ON TO GAS TANK CAUSING EXTREME FUMES, MYSELF, 5 MONTH OLD GRANDDAUGHTER AND HER MOTHER WERE SICK FROM THESTRONG FUMES. I AFTER THAT TRIP I FOUND OUT ABOUT THE RECALL THIS COULD HAVE CAUSED A FIRE AND WE ALL WOULD HAVE GONE UP IN FLAMES. THIS PUMP IS UNDER THE REAR SEAT WHERE THE TWO PASSENGERS WHERE SITTING. ON MARCH 22, 2014, THE THREE OF US WENT TO ARRUNDEL MILLS MALL CLOSE TO BALTIMORE ON THE WAY HOME TO ALEXANDRIA VA., WE SMELT STRONG GAS FUMES. EVEN WITH ALL THE WINDOWS AND SUNROOF OPEN THE FUMES DID NOT DISSIPATE. I CALLED DON BEYER VOLVO AND FAIRFAX VOLVO AND BOTH STATED THE WARRANTY HAD EXPIRED SO THIS REPLACEMENT IS NOT COVERED. I WAS NOT AWARE THAT RECALL NOTICES EXPIRED! I WAS TOLD IF I HAD BROUGHT THE CAR IN WHEN THERE WAS NO PROBLEM THEY WOULD NOT HAVE REPLACED THE PUMP EVEN FOR SAFETY REASONS. SO WHAT GOOD IS A RECALL THERE SHOULD BE A STATEMENT ON RECALLS " YOU MUST KEEP UP YOUR WARRANTY UPDATED ON ALL VEHICLE PARTS". BECAUSE THE WARRANTY EXPIRED IN 2012, 10 YEARS FROM 2002, I BOUGHT THE CAR IN 2004, THE RECALL CAME OUT IN 2009, I WAS STILLUNDER WARRANTY AT THAT TIME. IF I BROUGHT THE CAR IN TO GET REPAIRED, BOTH VOLVO DEALERS SERVICE DEPARTMENTS STATED THEY WOULD NOT HAVE REPLACED THE PART BECAUSE THERE WAS NOTHING WRONG WITH IT AT THAT TIME. THIS IS THE ONLY VEHICLE I OWN MY DAUGHTER CANNOT DRIVE AND MY GRANDDAUGHTER IS ONLY 5 MOS. OLD, WILL VOLVO, DON BEYER, OR FAIRFAX VOLVO PAY FOR THREE FUNERAL EXPENSES, IS THAT WHAT IT WILL TAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569103March 13, 2014
FUEL SYSTEM, GASOLINE
FUEL LEAKING FROM TOP OF GAS TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566558February 28, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
TRAVELING NORTH ON 495 IN MASSACHUSETTS ON MY WAY HOME FROM WORK AT APPROXIMATELY 70 MPH IN HEAVY TRAFFIC, MY CAR STARTED LOSING SPEED. I PUSHED HARDER ON THE GAS PEDAL, BUT IT KEPT SLOWING DOWN. I IMMEDIATELY TURNED MY BLINKER ON AND PULLED TO THE SLOW LANE, THINKING I MAY BE ABLE TO GET OFF THE HIGHWAY AT THE NEXT EXIT. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD ALMOST INTO THE BREAKDOWN LANE. MY CAR STALLED. I WAS AT THE TURN OFF FOR THE EXIT - IN HEAVY TRAFFIC. I CALLED AAA FOR ASSISTANCE. A STATE POLICE OFFICER STOPPED AND SET UP FLARES TO HELP AVOID A COLLISION. FIRST LOOK FROM MY MECHANIC INDICATES A FUEL PUMP MODULE PROBLEM. THERE HAS BEEN A RECALL IN OTHER 2006 VOLVO MODELS FOR THIS ISSUE BUT NOT FOR THE XC 70. I LIVE IN NH SO THE CAR IS EXPOSED TO SALT/WATER. THERE WAS FLOODING ON THE WAY IN TO WORK THAT MORNING. THIS IS A VERY CONCERNING SAFETY ISSUE, AS MY CAR LITERALLY QUIT IN HEAVY TRAFFIC ON 495. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554719December 3, 2013
FUEL SYSTEM, GASOLINE
I PURCHASED THIS 2003 VOLVO XC70 RECENTLY AND A FEW WEEKS AFTER DRIVING IT I NOTICED A BAD SMELL OF GAS. I LOOKED AROUND AND DID NOT SEE ANYTHING LEAKING. I KEPT DRIVING DAILY AND SMELLED GAS EVERY SINGLE TIME THE CAR WAS ON. I BECAME VERY CONCERNED BECAUSE I DRIVE WITH MY 6 YEAR OLD DAUGHTER IN THE CAR. AFTER SOME TIME I NOTICED THAT THERE WAS A GAS LEAK COMING FROM THE PASSENGER SIDE REAR AND THIS BECAME A VERY SCARY AND DANGEROUS SITUATION. I AUTOMATICALLY DROVE TO THE NEAREST MECHANIC SHOP AND GOT THE CAR LOOKED AT. THE MECHANIC TOLD ME THIS IS VERY DANGEROUS AND CAN NOT BE DRIVEN BECAUSE THE CAR CAN CATCH FIRE OR EVEN EXPLODE. AFTER SOME RESEARCH AND AFTER HEARING BACK FROM THE MECHANIC I LEARNED THAT THERE IS A RECALL ON THE FUEL PUMP ON THIS MODEL CAR AND THIS IS EXACTLY THE PROBLEM. I REACHED OUT TO VOLVO AND THEY TELL ME THAT MY VEHICLE DOES NOT HAVE A RECALL AND THAT THEY WILL ONLY PAY FOR THE PART. I HAVE PLENTY OF PICTURES SHOWING THE DEFECT IN THE FUEL PUMP. I FIND THIS RIDICULOUS SINCE THEY KNOW THAT THIS IS AN ISSUE WITH THESE CARS. MY FAMILY AND I COULD HAVE DIED FROM BEING IN THIS CAR GOD FORBID AND NOW I AM STUCK WITH THIS BILL FROM THE MECHANIC DUE TO VOLVO'S FAILURE/DEFECT. VOLVO IS KNOWN FOR HAVING THE SAFEST CARS IN THE WORLD WHICH IS WHY I DECIDED TO PURCHASE THIS CAR FOR MY FAMILY, AND NOW I AM STUCK WITH A BILL FOR THERE DEFECT AND CAN NOT FIND HELP OR ANSWERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546809October 4, 2013
SEATS, SEAT BELTS
WHEN ATTEMPTING TO LATCH OUR CHILD'S CAR SEAT IN REAR FACING POSITION TO THE CAR'S LATCH SYSTEM ANCHORS, ONE OF THE LATCH ANCHORS BROKE OFF COMPLETELY FROM THE CAR. WE RETRIEVED THE BROKEN OFF ANCHOR PIECE AND IT HAD BROKEN OFF COMPLETELY FROM THE CAR AT THE SOLDER POINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544890September 22, 2013
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
ENGINE HESITATION UPON ACCELERATION AND SUDDEN TRANSITION INTO THE "REDUCED ENGINE PERFORMANCE" MODE WHICH WAS EXTREMELY DANGEROUS ON THE FREEWAY. THE INCIDENT HAPPENED SEVERAL TIMES WITH THE FAILURE CODES POINTING TO THE "ETM". IN OTHER CASES THE ENGINE WAS SURGING AFTER START AND THEN WENT BACK TO THE "LIMP" MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542551September 9, 2013
FUEL/PROPULSION SYSTEM
IN MAR, 2010 WHILE IN HEAVY SLOW MOVING TRAFFIC, CAR STALLED. MILEAGE INDICATOR SHOWED 245 MILES TO EMPTY. CAR TOWED TO VOLVO DEALERSHIP AND IT WAS FOUND TANK WAS EMPTY AND FUEL SENSOR WAS NOT FUNCTIONING PROPERLY. PROBLEM WAS SUPPOSEDLY FIXED UNDER WARRANTY. IN MAR, 2012 ON INTERSTATE IN DRIVING RAIN CAR STALLED AGAIN. I WAS ABLE TO GET TO SHOULDER BEFORE COMPLETE STOPPAGE. FUEL INDICATOR SHOWED 255 MILES TO EMPTY. AGAIN WE WERE OUT OF GAS. CAR TAKEN TO DEALERSHIP WHERE IT WAS PURCHASED FROM AND THEY REPORTED THEY COULD FIND NO PROBLEM. FUEL INDICATOR SEEMED TO WORK FINE AFTER THAT UNTIL AUG, 2013. ON A MAJOR HIGHWAY THE CAR BEGAN STALLING AGAIN. I GOT IT OFF THE MAJOR ROAD TO WAIT FOR AAA ASSISTANCE. FUEL INDICATOR SHOWED 245 MILES TO EMPTY BUT TANK WAS AGAIN EMPTY. VOLVO DEALERSHIP STATES IT WILL COST APPROX. $800 TO DIAGNOSE THE PROBLEM WITH FUEL SENSOR AND THEY ARE UNABLE TO QUOTE A POTENTIAL COST FOR THE REPAIR WITHOUT THE DIAGNOSIS. THE LOSS OF CONTROL WHEN CAR RUNS OUT OF GAS IS DANGEROUS AND TERRIFYING. EVEN IF WE COULD AFFORD THE DIAGNOSIS AND REPAIR, THERE IS NO GUARANTEE THAT THIS WILL NOT HAPPEN AGAIN, ESP. SINCE IT WAS SUPPOSEDLY REPAIRED IN 2010! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542379September 7, 2013
VEHICLE SPEED CONTROL
VEHICLE STARTED TO UNCONTROLLABLY HARD-SHIFT AND JERK UPON DECELERATION. ACCORDING TO VOLVO DEALER TRANSMISSION NEEDS TO BE REPLACED EVEN THOUGH CAR HAS UNDER 100K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536636August 21, 2013
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
SUBMISSION FROM RE RIGHT FRONT COIL SPRING BROKEN *TGW THE CONSUMER STATED WHILE DRIVING HE HEARD A BANGING AND RATTLE NOISE COMING FROM THE RIGHT SIDE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525673July 18, 2013
STEERING
NEW VOLVO WAS PURCHASED IN CARLSBAD CA. ON JUNE 21, 2013. TOOK A TRIP FROM L.A. TO MONTEREY CA. ON RETURN MY ATTENDANT AT FULL SERVE IN L.A. CHECKED UNDER THE HOOD AND NOTICED VERY LITTLE STEERING FLUID IN THE RESERVOIR. TOOK THE CAR TO MY LOCAL VOLVO DEALER IN L.A...GALPIN VOLVO..THEY HAVE ORDERED A NEW STEERING BOX TO BE INSTALLED NEXT WEEK. LOTS OF TROUBLE FOR A BRAND NEW CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523225July 5, 2013
WHEELS, TIRES
I HAD JUST PICKED UP THE CAR FROM THE VOLVO DEALERSHIP WHERE THE CAR WAS THERE FOR TWO WEEKS. I STOPPED FOR GAS AND DID SOME SHOPPING AND AS I WAS ENTERING HIGHWAY THE 'TIRE PRESSURE LOW' WARNING LIGHT CAME ON. I THOUGHT IT WAS PROBABLY DUE TO WORK THAT WAS DONE IN THE SHOP. I ENTERED THE HIGHWAY AND AS I WAS SPEEDING UP, I NOTICED THE NOISE COMING FROM THE WHEELS, NOTICED THAT THERE WAS A FLAT. THE FLAT WAS DUE TO TPMS VALVE STEM FAILING AND AS I WAS TOLD LATER BY THE DEALERSHIP, THE LOSS OF AIR WAS VERY QUICK AND THE 13 MONTH OLD TIRE WAS DAMAGED AFTER ONLY DRIVING ON LOW PRESSURE FOR LESS THAN A MILE. AS I UNDERSTAND IT WOULD HAVE BEEN DANGEROUS IF IT HAPPENED WHILE DRIVING AT HIGH SPEEDS. AFTER I TOOK THE CAR BACK TO THE DEALERSHIP, THEY REPLACED ALL TPMS SENSORS ON THE CAR DUE TO THE VOLVO TSB TJ-24767 DATED DEC 2011 TITLED 'TIRE MONITORING SYSTEM - TPMS SENSOR NUT CORROSION'. MY MAIN COMPLAINT IS THAT VOLVO KNEW ABOUT THIS ISSUE AND NEITHER THEY TRIED TO REPLACE THE TPMS SENSORS AT A FEW TIMES THE CAR WAS AT THEIR DEALERSHIP, NOR THEY TRIED TO EDUCATE THE CAR OWNERS ABOUT THE POSSIBLE RISKS. AS A RESULT, ONE OF THE TIRES WAS DAMAGED WHICH I HAVE BILLED TO PAY FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522516June 30, 2013
TIRES, TIRES:SIDEWALL
THIS IS SECOND OCCURRENCE WITH CONTINENTAL TIRES ON MY 2012 VOLVO XC 70. SIDE WALL SHREDDED WHILE MY WIFE WAS DRIVING 35 MPH CAUSING BLOWOUT AT 14,000 MILES FIRST BLOWOUT OCCURRED WHEN VEHICLE WAS ONLY A FEW MONTHS OLD. VOLVO REPLACED TIRE AND CHARGED ME $270 SAYING DEFECTIVE TIRES WERE NOT COVERED UNDER WARRANTY. THESE ARE THE CONTINENTAL 4X4 CONTACT TIRES AND I AM NOW REPLACING ALL 4 TIRES WITH ONLY 14,000 MILES WITH ANOTHER BRAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519517June 12, 2013
SUSPENSION
LOUD RATTLE NOISE FRONT DRIVER'S SIDE. I WAS ON MY WAY FOR SERVICE FOR THE 110,000 CHECKUP. MY MECHANIC SAID IT WAS THE FRONT COIL SPRING THAT LET GO. HE SAID HE HAS HAD 9 OTHER CARS IN THE SHOP IN THE PAST 2 WEEKS WITH THE IDENTICAL PROBLEM. IT IS A SAFETY ISSUE BECAUSE HAD I BEEN ON THE HIGHWAY AND THE COIL SPRING LET GO, IT COULD HAVE BLOWN THE TIRE OR LOSS OF STEERING CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515125June 4, 2013
WHEELS
DRIVING ON THE INTERSTATE HIGHWAY THERE WAS A SUDDEN LOSS OF TIRE PRESSURE. THIS WAS CAUSED BY A FAILURE OF THE TIRE PRESSURE VALVE DUE TO CORROSION OF THE METAL. THE NEW VALVES ARE MADE OF PLASTIC. HOWEVER, THE ISSUE IS THAT ONE DOESN'T KNOW ABOUT THE PROBLEM UNTIL IT OCCURS. IF THE FRONT TIRE HAD LOSS PRESSURE THERE MAY HAVE BEEN A WORSE INCIDENT. THIS HAD PREVIOUSLY OCCURRED ABOUT 6 MONTHS EARLIER WITH ANOTHER TIRE. I STOPPED TO ADD AIR TO A TIRE AND DISCOVERED THAT THE VALVE WAS PUSHED INTO THE TIRE WHEN TRIED TO APPLY THE AIR HOSE. THE TIRE VALVE WAS REPLACED, BUT I DIDN'T THINK ANYTHING OF IT AT THE TIME. THIS TIME AROUND I HAD ALL OF THE ORIGINAL VALVES REPLACED, AND FOUND THAT THE DEALERS IN THE AREA ARE ALL OUT OF STOCK WITH THE VALVES, SO IT APPEARS TO BE A UNIVERSAL PROBLEM. I BELIEVE THAT THE ORIGINAL VALVE CAN BE CHARACTERIZED BY A DEFECTIVE DESIGN WITH RESPECT TO THE MATERIALS USED. AS A RESULT, I HAVE HAD TO REPLACE TWO DAMAGED TIRES, AS WELL AS FOUR TIRE PRESSURE VALVES DUE TO THIS ISSUE. MY SUGGESTION IS THAT THE ISSUE SHOULD BE QUICKLY INVESTIGATED FOR A POSSIBLE RECALL AND REPLACEMENT AT THE EXPENSE OF THE MANUFACTURER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514051May 29, 2013
SUSPENSION
FRONT DRIVER SIDE SUSPENSION SPRING COIL BROKE, PROBABLY DUE TO CORROSION! IF THIS WAS WHEN THE CAR WAS DRIVEN IT WOULD HAVE PROBABLY RIPPED THE TIRE AND RESULTED IN A VERY SERIOUS ACCIDENT. THIS IS 7 YEARS OLD VOLVO IN AS NEW CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512972May 21, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2008 VOLVO XC70. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE, A PROGRAMMING UPDATE WAS MADE TO THE AIR BAG SYSTEM. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER TWO MORE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510254May 1, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY MY GAS GAUGE DROPPED BELOW EMPTY AND ALL MY GAUGES STOPPED WORKING INCLUDING THE CLOCK, BLINKERS, SPEEDOMETER AND THE DIGITAL INFORMATION COMPUTER PANEL THAT INDICATES HOW MANY MILES LEFT TO A GALLON, ETC. THIS WAS QUITE DANGEROUS AS I COULD NO LONGER SEE THE SPEED OF TRAVEL, HOW MUCH GAS I HAD LEFT, THE TIME NOR COULD I USE MY BLINKERS TO INDICATE LANE CHANGES. THERE WAS NO WARNING OR INDICATION THAT THE SPEEDOMETER PANEL WOULD JUST DIE OUT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509142April 22, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLVO XC70. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES. THE CHECK ENGINE LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE MECHANIC TO HAVE A DIAGNOSTIC PERFORMED. THE FAILURE WAS LOCATED AT THE FUEL PUMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 178,000 AND THE CURRENT MILEAGE WAS 182,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505480April 3, 2013
SERVICE BRAKES
WHILE BACKING OUT OF A PARKING PLACE, I FELT A SENSATION OF GOING OVER A BUMP. I STOPPED THE CAR AND EXAMINED AROUND AND UNDER THE CAR. NO OBJECT OR "BUMP" ITEM WAS SEEN. I DROVE SLOWLY AND EXPERIENCED METALLIC NOISES COMING FROM THE CAR. UPON HAVING THE CAR CHECKED BY MY REGULAR GARAGE, IT WAS DETERMINED THAT THE EMERGENCY BRAKE HAD BROKEN. I HAVE HAD IT REPLACED (VERY EXPENSIVE) AND THE MECHANIC SAID HE HAD NEVER SEEN THIS TYPE OF EMERGENCY BREAK DAMAGE BEFORE. OTHER OWNERS OF THIS VEHICLE MAY BE HELPED BY THIS INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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