Volvo XC60 Complaints (2025)

36 consumer complaints on file.

#11769076October 5, 2026
ELECTRICAL SYSTEM, VISIBILITY/WIPER
2025 Volvo XC60 Plus B5, 23,317 miles. The driver's-side exterior mirror changes position without driver command, creating a safety risk due to an incorrect rearward/adjacent-lane view. This has already contributed to a close call when my wife drove the vehicle without realizing the mirror had changed from its previously set position. The issue is movement of the mirror glass within the housing, NOT the power-folding mechanism, which operates normally. When the vehicle is unlocked, the driver's mirror may move to an incorrect/random position. The position also does not consistently match the Driver 1 memory setting or the driver profile linked to Key 1. Pressing Driver 1 can move the mirror to another position; approximately 20 seconds later, pressing the same button can cause it to move again, despite no change to the saved setting. The mirror position can also change after the vehicle is shut down and restarted approximately 30 minutes later. Key 1 is linked only to my profile. I have repeatedly resaved Driver 1 settings, rebooted the system, and previously recreated the driver profile. Reverse mirror tilt is NOT enabled. The vehicle was taken to an authorized Volvo dealer in August 2026 for a similar driver's-side mirror problem. The dealer identified error codes and replaced the mirror motor. After additional reboot/profile troubleshooting, the mirror operated correctly. The current problem began/recurred after Volvo software update 5.2.16. The unexpected mirror movement can occur without the driver's knowledge. If unnoticed, the driver may have an incorrect view of adjacent traffic when changing lanes or merging. Because this has already contributed to a close call, I believe the recurring uncommanded mirror movement presents a vehicle safety defect involving the mirror hardware, software, or memory/profile system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11767423September 28, 2026
TIRES
I purchased a 2025 Volvo XC60 new. It has 18,000 miles on the car. The tires were on the vehicle when purchased. The tires are Pirelli 255/40 RZ1 102 V Mts. DOT IXB RM 582P 1424. The front driver side tire has huge chucks of rubber missing on the tread. This issue is getting worse over time. I purchase a new tire and was told that Pirelli "may reimburse" me for the tire. This tire is a safety hazard. Volvo is aware of this issue however, they contiue to sell vehicles with know issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765184September 18, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
was on interstate I-95 8:00am doing speed limit when car soundly reduces speed to zero and had to maneuver over four lanes of traffic to avoid death i am also disabled and have a permanit disabled license plate. the car light stated engine failure lights and only after almost dieing was able to put on hazard and car would not idle past 10MPH while vibrating and jolting causing excruciating pain
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11763582September 11, 2026
TIRES:SIDEWALL
Both rear original-equipment tires on a 2025 Volvo XC60 plug-in hybrid (bought new mid-2025, approx. 20,000 miles) have developed bulges on the outer sidewall just below the tread shoulder. Tires are Pirelli Scorpion Zero All Season, size 255/40 R21 102V, Volvo-specification (VOL / PNCS). Driver-side rear: DOT 1XB RM582P 0325. Passenger-side rear: DOT 1XB RM582P 0325. Both failed tires are from the same production week (week 03 of 2025) and have failed in the same location in the same way. The two front tires (DOT 0325 and 0225) show no bulges. The driver-side rear bulge was first noticed in June 2026. The vehicle was inspected at a Volvo dealer on 09/10/2026; the dealer did not identify the passenger-side rear bulge, which the owner found the following day on close inspection. No known pothole, curb, or road-debris impact to either rear tire; the wheels have only minor cosmetic parking scuffs on the rim lips. Passenger-side rear tread depth is 4/32 in. A sidewall bulge indicates internal cord separation and risk of sudden tire failure at speed. The tires are still mounted and available for inspection. A Pirelli original-equipment warranty claim is being filed through the Volvo dealer; no manufacturer (Pirelli) inspection has occurred yet. No warning lights or prior symptoms. NHTSA already has complaints on file for this tire on the XC60, including a sidewall bulge at low mileage on a 2026 XC60.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11760966August 31, 2026
VISIBILITY:GLASS, SIDE/REAR
It appears, that due to a production defect, the right and left rear driver and passenger side windows are permanently fogged up making it difficult to see when driving. I have seen other reports that make the same observation, , but there apparently is no safety or production recalls by Volvo. This is definitely a production and a safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754817August 4, 2026
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
While parking our Volvo in the parking lot of Trader Joe's grocery store on [XXX], the Volvo suddenly accelerated and collided with the adjacent car in the next parking slip and rammed the car in the forward parking slip pushing about 15 to 20 feet ahead. Luckily, nobody was hurt though it could have been a disaster is someone was standing there near either of the other two cars. No one other than the auto body shop has inspected the car. The police came but did not write up a report because it was on private property and there were no injuries. Nothing on the instrument panel then or now shows any indication of a malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11754531August 3, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My wife was parking our Volvo 2026 XC60 in a parking slot at our local grocery store. Upon pulling into the slot, the car suddenly accelerated and surged forward colliding with the car in the next parking slot and the car in the parking slot directly in front of her. She jammed on the brakes as hard as she could causing the tires to screech. The impact was great enough to shove the car in front of her out into the open isle in front. Luckily, no body was hurt. This could have been a deadly disaster if there were pedestrian near by at the moment of impact. The police came but did not write up an accident report since it was on private property and no one was hurt.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11753727July 30, 2026
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2025 Volvo XC60. The contact stated that while his wife was pulling into a parking space slowly, the vehicle independently accelerated, causing the vehicle to sideswipe a vehicle nearby on the driver’s side of the vehicle and then rear-end another vehicle before coming to a complete stop. The vehicle stopped and was turned off. There was no property damage reported. There were no air bags deployed. The vehicle was not towed and was deemed inoperable. No warning lights were illuminated prior to the failure. A Police report was not filed. No injuries were reported. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 19,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11752788July 25, 2026
STRUCTURE:BODY
Volvo 2025 XC60 T8. Rear liftgate closed without request nearly causing an eye injury. The liftgate was open, I was moving back and forth emptying packages from the cargo area. I turned to return to the car and the liftgate had started to come down (unrequested. I had NOT pushed the physical button on the liftgate or on the key fob). My eye was within 2 in of hitting the corner of the liftgate. I am taking the car to the dealer to report the incident. I do not see any active recalls posted for this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748541July 6, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
In the four months that I have owned this car, the following issues have occurred and have not been resolved: - Google Maps suddenly stopped working while navigating while I was driving on multiple occasions. - Bluetooth connectivity will disconnect suddenly and not reconnect - All audio in the car has stopped since 7/2/26. This includes turn signals, safety alerts, cross traffic alert. This has happened on at least 4 separate occasions (lasting 2 days or more) and usually resolves, but this has persisted. I have called the service department each time and been told there is nothing they can do about it and that I have to wait for a software update. I updated the software on 6/15/26 and the problem seems to have gotten worse. - Backup camera intermittently does not work and screen is black - Radio will freeze on station. Audio will change but screen will not. - Climate control does not work on auto. Fan will not adjust based on temperature, has to be adjusted manually even in auto mode. I am concerned for my safety and the safety of my children when driving in this vehicle. The electrical system has proven to be unpredictable, and my research has shown that this is not an isolated issue. The vehicle has been at a Volvo service center 3 times for this same issue and continues to have the same unresolved problems. There were no warning lamps or symptoms prior to the system malfunctioning, it happens while I am driving. This poses a hazard to me and to the people driving around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745517June 21, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, VISIBILITY/WIPER
I own a 2025 Volvo XC60 plug-in hybrid (PHEV). The vehicle has recurring software defects that create a serious safety risk. First, the infotainment and central control system repeatedly reboots while I am driving. On a single trip from Washington, DC to Burlington, Vermont, the system rebooted approximately 8 to 10 times. It has also rebooted within minutes of starting the vehicle during local driving. Each reboot blanks the center display, which disables the backup/parking camera and interrupts the speedometer and driver-information display, climate controls, and other functions. Losing these displays and controls while the vehicle is in motion is a significant safety hazard. Second, after installing a Volvo over-the-air (OTA) software update, the vehicle was rendered completely inoperable. It would not unlock or start and could not be accessed through the key fob or the Volvo Cars app, and it had to be towed to the dealer. Based on numerous owner reports, failed OTA updates that disable the vehicle this way are a known, recurring problem on these models. Third, the front and rear parking cameras have both cracked during normal use, with no impact damage, and the vehicle displays a "parking cameras need cleaning" message at nearly every stop. No crash or injury has occurred. I have reported these issues to the selling dealer and to Volvo customer care. The reboot and lockout problems are recurring and have not been durably resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739468May 22, 2026
VISIBILITY/WIPER
While parked in full sun the windshield cracked spontaneously, perhaps the result of thermal expansion. The linear length of the resulting crack was over 12 inches, running through the center sensor array. The car was inspected by a Volvo Service Center manager who found no evidence of impact. Nevertheless, Volvo conducted a formal inspection at an offsite facility and declined to warrant the defect. Spontaneous windshield failure is a clear risk to drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729051April 3, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? The specific component has not yet been identified. The issue involves unexplained water intrusion into the vehicle’s floor pan under normal operating conditions. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? Water intrusion into the cabin creates potential safety risks, including exposure of electrical systems to moisture, possible corrosion of critical components, and degradation of interior air quality (e.g., mold). These conditions could affect vehicle reliability and occupant safety. The last time that I drove it the brakes were engaging randomly and forcefully. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle has been inspected by a dealership; however, the source of the water intrusion has not been identified or confirmed, and responsibility has not been accepted. Neither did the dealership provide requested documentation of the leak test. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership has inspected the vehicle, and a claim has been submitted to my insurance carrier. Volvo corporate has opened a case but has not conducted a technical inspection or provided findings to date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, there were both warning lamps and messages, and the dealership serviced and claimed that it was 90% fixed and were just waiting for a small component. They said that I could resume driving it, then the problem got worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726016March 21, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
My infotainment system continues to fail as well as my back up camera (happened within 10 minutes of driving off of the lot when purchased) despite all of the software updates they claim will fix the problem, including the most recent March 2026. Since this update, the failures have increased in frequency to multiple times in a single ride lasting 15-20 minutes. The car has subsequently landed back at the dealership since last Thursday with no answers on how to fix the problems. I am currently in a loaner car waiting for the dealership to hear back from Volvo corporate. It's Saturday and my new car is sitting outside in the weather with no fix in sight. After paying almost $60,000 for this vehicle, I'm feeling duped and gaslit and frustrated. I've been a loyal Volvo customer for years (4th Volvo, 3rd XC 60) and not had any issues, so I'm feeling confused, disappointed, and as mentioned frustrated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725018March 17, 2026
ELECTRICAL SYSTEM, SEAT BELTS
I was driving home in my VolvoXC60. I think its a 2025 or 2024 model. I drive very safe and never do anything crazy when I drive. I came to a stop like normal at a red light and the screen said accident detected (specifically rear collision avoidance or rear collision something) and the seatbelt started crushing my chest and my body. It just continued to press down and crush me and the car wouldn’t let the seatbelt unbuckle like it was locked up. It was locked and basically just sucking her in with a very strong force. No car got close to me and I finally got it after like 2 minutes and drove home. I think its pretty unbelievable a new suv which is supposed to be very safe and reliable does that and appreantly and my chest is still very sore. Both dealerships near us don’t have a loaner car for a month. It was very scary and basically the car was crushing me for multiple minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709716January 8, 2026
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
The contact owns a 2025 Volvo XC60. The contact stated that while depressing the brake pedal, there was an abnormal grinding sound coming from the rear driver’s side wheel. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rear driver’s side brake pads needed to be replaced. The driver’s and passenger’s side brakes were replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707321December 28, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
On December 28 the tailgate on my Volvo 2025 xc60 PHEV began to open and close randomly while it was not running, parked in my garage and and plugged in. I unplugged the car from the charger, firmly closed the tailgate and went back in side my house. I checked on the car several minutes later to find the tail gate open again. I again firmly closed the tail gate and this time ensured that I locked the car with the button on the key fob. 10 minutes later the tailgate was open again, while the car was parked, turned off and not plugged in. After closing the tailgate again, I now locked the car via the app. When I checked again in 15 minutes the car was unlocked, but the tailgate was still closed. All of these incidents happened between 8 am and 9:45am. I was able to take video and still pictures of the incidents. Several weeks ago, I was driving and noticed that my tailgate was open. I had recently left a shopping center so I figured I had some how not closed the tailgate properly. This would be the first time I ever made such a mistake. I pulled over, closed the tailgate and continued on. I now wonder if this was a similar problem. Safety risks include injury to people from the tailgate itself and risk of loss and damage to items in the vehicle and the vehicle itself. This is an additional incident of a previously reported issue with the electrical system of this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706442December 22, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Car is 16 months old and a plug in hybrid. After replacement of the 12 volt battery, the on board charger, and the wiring harness due to complete system failure, I picked up the car from service. Within an hour of having the car back, the dashboard suddenly went blank while I was driving. There was no warning or notice. This presented a safety issue as I was using GPS and relying on directions at the time. I pulled over and turned off the car and tried to “reset” the dashboard and was unable to do so after several tries. I returned the car to the dealership where they were unable to immediately fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703102December 4, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
My wife and I purchased this vehicle brand new from the dealer in Feb 2025. To date, we barely have 4,000 miles on the car. Since owning the car, we have experienced at least 5-6 incidents that the vehicle’s computer system fails to operate. When this occurs, there is no sound from any devices. The entertainment system works, but no sound, the blinkers work but no sound. More important, the car heat/cooling systems don’t operate, the light indicating cars are in your blind spots do not operate. We brought our vehicle back to our local dealership each time. In September, the dealer reached out to Volvo to have the computer “brain” replaced. They had the car for three days only to be told Volvo denied the replacement because what is occurring is a known issue and an update release was coming in November to fix the issue. November came and went and still no update. We spoke to the dealership and they had no idea. They recommended us contacting Volvo directly. We reached out to express our frustration and was told someone would get back in a few days. About a week later, we received an email from Volvo expressing their sorrows for our inconvenience and to open a case with our dealership. I was extremely disappointed as I responded indicating that’s what we have done time and time again and there’s nothing they can do. It’s a known error and the only way to reset to have the car parked and hold the menu select button. It takes about 3 minutes or so for the system to reboot. The last time this occurred we were driving home and the system shut off. This left us without heat and no safety features. Volvo is clearly aware of the issue and it appears there’s no urgency to get this resolved. We paid a lot of money to purchase this vehicle and it’s been a big disappointment We are looking for some assistance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701020November 22, 2025
STRUCTURE:BODY
The rear tailgate has a feature that allows a driver to open it by waving their foot underneath the bumper in case their hands are full. The system will also unsafely cause the door to close if a person places their foot too close when loading cargo. This has twice lowered the door on my head. The most recent time causing bleeding when the latch struck my scalp. This feature should only be used to open the gate, not close it.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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